Abstract
Abstract: Waste management is an environmental issue linked to the quality of public services and negative externalities. This study aims to analyze the quality of waste collection services and their role in mitigating the negative impacts of waste on Jalan Garu 2, Medan Amplas. A quantitative method employing a survey approach was used, involving 32 respondents, with data analyzed through descriptive quantitative techniques. The results indicate that 84.4% of respondents receive waste collection services; 65.6% consider the collection schedule to be routine or reasonably routine, while 43.8% perceive the frequency as inconsistent. Additionally, 37.5% of respondents frequently or very frequently experience waste accumulation, yet 71.9% express satisfaction ranging from reasonably satisfied to satisfied with the service. These findings suggest that while the collection service provides benefits, improvements are still needed regarding schedule consistency, facilities, and the roles of both the government and the community to mitigate the negative externalities associated with waste. Keyword: Waste transport service; public satisfaction; negative externalities; waste management. Abstrak: Pengelolaan sampah merupakan permasalahan lingkungan yang berkaitan dengan kualitas pelayanan publik dan eksternalitas negatif. Penelitian ini bertujuan menganalisis kualitas pelayanan pengangkutan sampah serta perannya dalam mengurangi dampak negatif sampah di Jalan Garu 2, Medan Amplas. Penelitian menggunakan metode kuantitatif dengan pendekatan survei terhadap 32 responden dan dianalisis secara deskriptif kuantitatif. Hasil penelitian menunjukkan bahwa 84,4% responden memperoleh layanan pengangkutan sampah, 65,6% menilai jadwal pengangkutan rutin atau cukup rutin, sedangkan 43,8% menilai frekuensinya masih tidak menentu. Sebanyak 37,5% responden masih mengalami penumpukan sampah yang sering atau sangat sering, sementara 71,9% menyatakan cukup puas hingga puas terhadap pelayanan. Hasil tersebut menunjukkan bahwa pelayanan pengangkutan telah memberikan manfaat, tetapi masih diperlukan peningkatan keteraturan jadwal, fasilitas, serta peran pemerintah dan masyarakat untuk mengurangi dampak eksternalitas negatif akibat sampah. Kata kunci: Pelayanan sampah transportasi; kepuasan masyarakat; eksternalitas negatif; pengelolaan sampah.
