Publishing Journal • MUTIARA: Jurnal Ilmiah Multidisiplin Indonesia

Optimalisasi Kepuasan Konsumen: Dinamika Strategi Bauran Pemasaran dalam Industri Properti Perumahan

DOI: 10.61404/jimi.v1i1.79 Published: 01 July 2023 Pages: 21-35 (Vol. 1, No. 1) Views: 1
Authors & Researchers
a
anas, Khoiruddin Universitas Darul 'Ulum Jombang1
C
Chairul Anam STIE Mahardika Surabaya Jawa Timur Indonesia2

Abstract

To maximize customer satisfaction through marketing strategies residential property companies must understand the dynamics of appropriate marketing strategies. One of them is by maximizing consumer satisfaction with several important factors such as product, price, promotion and place. The aim of this research is to analyze the influence of the marketing mix on consumer satisfaction at Astapada Indah III Jombang housing. This type of research uses quantitative research with a cross-sectional study approach. The population of all residents of the Astapada Indah III housing complex was 68 and the sample was 58 people using incidental sampling technique. The independent variables are product, price, promotion, place and the dependent variable is consumer satisfaction. The research instruments used questionnaires, data processing using multiple linear regression tests. The results of the research showed that product and location had a significant effect on housing consumer satisfaction, while price and promotion had no effect on consumer satisfaction. However, simultaneously product, price, promotion and location all influence consumer behavior simultaneously by 79.4%.

Indexing Journal

MUTIARA: Jurnal Ilmiah Multidisiplin Indonesia Cover

MUTIARA: Jurnal Ilmiah Multidisiplin Indonesia

ISSN: 3025-1028 Publisher: PT. Penerbit Tiga Mutiara