Abstract:Abstract: The rapid expansion of digital learning environments has increased students’ reliance on Learning Management Systems (LMS), including SPOT UPI. However, limited studies have examined the platform’s overall user…
user experience across all User Experience Questionnaire (UEQ) dimensions. This study aims to evaluate the user experience (UX) of SPOT UPI, identify its strengths and weaknesses, and provide recommendations for system improvement. A quantitative-dominant mixed-method design was applied, involving 81 student respondents for the UEQ survey and two participants for follow-up semi-structured interviews selected through purposive sampling. The UEQ data were analyzed to generate mean scores for six UX dimensions, while interview data were thematically analyzed to support the interpretation of quantitative findings. The results indicate that Perspicuity (1.05) and Efficiency (0.78) achieved the highest scores, reflecting adequate clarity and functionality. In Contrast, Stimulation (0.50) and Novelty (-0.15) were the lowest, indicating limited engagement and innovation. Overall, pragmatic quality (0.84) outperformed hedonic quality (0.17), suggesting that users value functionality more than enjoyment. In conclusion, SPOT UPI is generally usable but lacks aesthetic appeal, emotional engagement, and innovative features, highlighting the need for interface redesign and performance optimization to enhance the overall learning experience.
Keywords: learning management system; user experience; user experience questionnaire
Abstrak: Perkembangan pembelajaran digital membuat mahasiswa semakin bergantung pada Learning Management System (LMS), termasuk SPOT UPI. Meski digunakan secara luas, evaluasi pengalaman pengguna secara komprehensif berdasarkan seluruh dimensi User Experience Questionnaire (UEQ) masih belum banyak dilakukan. Penelitian ini bertujuan untuk mengevaluasi user experience (UX) pada SPOT UPI, mengidentifikasi keunggulan dan kelemahannya, serta memberikan rekomendasi perbaikan sistem. Penelitian menggunakan desain penelitian mixed-method dominan kuantitatif, melibatkan 81 responden pada survei UEQ dan dua partisipan pada wawancara semi-terstruktur yang dipilih melalui purposive sampling. Data UEQ dianalisis untuk memperoleh nilai rata-rata pada enam dimensi UX, sedangkan data wawancara dianalisis secara tematik untuk memperkaya interpretasi temuan kuantitatif. Hasil menunjukkan bahwa Perspicuity (1,05) dan Efficiency (0,78) menjadi dimensi dengan skor tertinggi, mencerminkan bahwa SPOT UPI mudah dipahami dan cukup membantu dalam menyelesaikan tugas. Sebaliknya, Stimulation (0,50) dan Novelty (-0,15) memperoleh skor terendah, menandakan rendahnya tingkat keterlibatan dan inovasi yang dirasakan pengguna. Secara keseluruhan, pragmatic quality (0,84) lebih tinggi dibandingkan hedonic quality (0,17), menunjukkan bahwa pengguna lebih mengutamakan aspek fungsional daripada kenyamanan emosional. Temuan tersebut mengindikasikan bahwa SPOT UPI sudah layak digunakan secara fungsional, tetapi masih memerlukan peningkatan pada interface, pengalaman visual, dan fitur inovatif agar dapat memberikan pengalaman belajar digital yang lebih menarik dan optimal.
Kata kunci: learning management system; pengalaman pengguna; user experience questionnaire
Abstract:Abstract: Digital banking has brought various innovations in financial services, one of which is Blu Deposito by BCA Digital. However, the adoption rate of digital deposit services is still relatively low compared to digital…
ital payment services. This study aims to identify and analyze the factors that influence customers' intentions and actual behavior in using Blu Deposito with reference to the Technology Acceptance Model (TAM). This study aims to analyze the factors that influence customers' intentions and actual behavior in adopting Blu Deposito using the Technology Acceptance Model (TAM) framework. Data was collected through a Google Form questionnaire from 54 customers at one BCA branch and analyzed using SPSS through validity and reliability tests, descriptive analysis, and multiple regression. The results show that Behavioral Intention (BI)is significantly influenced by Perceived Ease of Use (PEOU), Perceived Usefulness (PU), and Attitude Toward Using (ATU), with PEOU as the most dominant factor. In addition, BI has a significant effect on Actual System Use (AU), which confirms the relevance of applying the TAM model in the context of digital deposit products. These findings indicate that ease of use plays a greater role than financial benefits in encouraging users to adopt Blu Deposits. This study contributes to the understanding of digital deposit adoption and provides managerial insights to improve the usability and user engagement of digital banking services.
Keywords: actual system use; attitude toward using; behavioral intention; perceived ease of use; perceived usefulness; technology acceptance model
Abstrak: Perbankan digital telah menghadirkan berbagai inovasi dalam layanan keuangan, salah satunya Blu Deposito oleh BCA Digital. Meskipun demikian, tingkat adopsi terhadap layanan deposito digital masih relatif rendah dibandingkan dengan layanan pembayaran digital. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor-faktor yang memengaruhi niat serta perilaku aktual nasabah dalam menggunakan Blu Deposito dengan mengacu pada kerangka Technology Acceptance Model (TAM). Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi niat dan perilaku aktual nasabah dalam mengadopsi Blu Deposito dengan menggunakan kerangka Technology Acceptance Model (TAM). Data dikumpulkan melalui kuesioner Google Form dari 54 nasabah di satu cabang BCA dan dianalisis menggunakan SPSS melalui uji validitas, reliabilitas, analisis deskriptif, dan regresi berganda. Hasil penelitian menunjukkan bahwa Behavioral Intention (BI) dipengaruhi secara signifikan oleh Perceived Ease of Use (PEOU), Perceived Usefulness (PU), dan Attitude Toward Using (ATU), dengan PEOU sebagai faktor paling dominan. Selain itu, BI berpengaruh signifikan terhadap Actual System Use (AU), yang menegaskan relevansi penerapan model TAM pada konteks produk deposito digital. Temuan ini menunjukkan bahwa kemudahan penggunaan memiliki peran lebih besar dibandingkan manfaat finansial dalam mendorong pengguna untuk mengadopsi Blu Deposito. Penelitian ini berkontribusi terhadap pemahaman adopsi deposito digital serta memberikan wawasan manajerial untuk meningkatkan kegunaan dan keterlibatan pengguna pada layanan perbankan digital.
Kata kunci: actual system use; attitude toward using; behavioral intention; perceived ease of use; perceived usefulness; technology acceptance model
Abstract:Abstract: The policy to increase the Rural and Urban Land and Building Tax (PBB-P2) in Indonesia often elicits mixed reactions from the public. Some support it because they believe it can strengthen regional fiscal capacity,…
ity, while others reject it because they are concerned that it will increase the economic burden on the community. Understanding public sentiment towards this policy is important for evaluating the effectiveness of the policy and formulating appropriate communication strategies. This study aims to analyze public sentiment towards the PBB-P2 increase policy using data uploaded on Platform X (Twitter). The data were collected through crawling with the keyword “building tax,” then processed through several preprocessing stages before classifying tweets into positive and negative sentiments. Two models were used: Support Vector Machine (SVM) and Bidirectional Long Short-Term Memory (BiLSTM). Results show that SVM outperformed BiLSTM, achieving training accuracy of 99.4% and testing accuracy of 85.9%, with accuracy 0.8595, precision 0.8536, recall 0.8595, and F1-score 0.8449. Meanwhile, BiLSTM achieved training accuracy of 86.9% and testing accuracy of 82.9%, with accuracy 0.8294, precision 0.8150, recall 0.8294, and F1-score 0.8080. These findings suggest SVM is more effective in classifying public sentiment and can support better evaluation of regional tax policies.
Keywords: sentiment analysis; PBB-P2; BiLSTM; SVM; X platform
Abstrak: Kebijakan kenaikan tarif Pajak Bumi dan Bangunan Perdesaan dan Perkotaan (PBB-P2) di In-donesia sering memunculkan beragam reaksi dari masyarakat. Sebagian mendukung karena dianggap dapat memperkuat kapasitas fiskal daerah, sementara lainnya menolak karena kha-watir menambah beban ekonomi masyarakat. Pemahaman terhadap sentimen publik atas ke-bijakan tersebut penting untuk mengevaluasi efektivitas kebijakan dan merumuskan strategi komunikasi yang tepat. Penelitian ini bertujuan menganalisis sentimen masyarakat terhadap kebijakan kenaikan PBB-P2 menggunakan data unggahan di Platform X (Twitter). Data dik-umpulkan melalui proses crawling dengan kata kunci “pajak bangunan” kemudian diproses melalui beberapa tahap preprocessing sebelum diklasifikasikan menjadi sentimen positif dan negatif. Dua model digunakan dalam penelitian ini, yaitu Support Vector Machine (SVM) dan Bidirectional Long Short-Term Memory (BiLSTM). Hasil penelitian menunjukkan bahwa SVM memiliki kinerja lebih baik dibandingkan BiLSTM, dengan akurasi pelatihan 99,4% dan akurasi pengujian 85,9%. Nilai akurasi 0,8595, precision 0,8536, recall 0,8595, dan F1-score 0,8449. Sementara itu, BiLSTM memperoleh akurasi pelatihan 86,9% dan akurasi pengujian 82,9%, dengan akurasi 0,8294, precision 0,8150; recall 0,8294; dan F1-score 0,8080. Temuan ini menunjukkan bahwa SVM lebih efektif dalam mengklasifikasikan sentimen publik serta dapat mendukung evaluasi kebijakan pajak daerah dengan lebih baik.
Kata kunci: analisis sentimen; PBB-P2; BiLSTM; SVM; platform X
Abstract:Abstrack: This research aims to improve battery performance and safety on the ECGO2 electric motorcycle by re-assembling the battery system using 18650 lithium cells, Daly BMS 13S/7A battery management system, and XH-M604…
4 module. The configuration used is 13S5P (65 cells), resulting in a total voltage of 48.1 V and a capacity of 14 Ah, or equivalent to 673.4 Wh of energy. Compared to the ECGO2 built-in battery that requires 4-7 hours of charging time, this system is able to speed up charging to ±1.6 hours using a 7 A current charger. Test results using an oscilloscope show that the voltage of the assembled battery is more stable under load than that of a single battery, with minimal ripple. The estimated operating time of an 800 W electric motor using a 673.4 Wh battery is about 50 minutes. To achieve 2 hours of operation, the 13S10P configuration or energy-saving mode (400-500 W) can be used. The system is also more cost-effective at Rp2,678 per Wh compared to the manufacturer's version of Rp4,464 per Wh, as well as improved safety against leakage and overheating.
Keywords: 18650 lithium battery; daly bms; electric motorcycle; fast charging.
Abstrak: Penelitian ini bertujuan untuk meningkatkan performa dan keamanan baterai pada sepeda motor listrik ECGO2 dengan merakit ulang sistem baterai menggunakan sel lithium 18650, sistem manajemen baterai Daly BMS 13S/7A, dan modul XH-M604. Konfigurasi yang digunakan adalah 13S5P (65 sel), menghasilkan tegangan total 48,1 V dan kapasitas 14 Ah, atau setara dengan energi 673,4 Wh. Dibandingkan baterai bawaan ECGO2 yang memerlukan waktu pengisian 4–7 jam, sistem ini mampu mempercepat pengisian menjadi ±1,6 jam menggunakan charger arus 7 A. Hasil pengujian menggunakan osiloskop menunjukkan bahwa tegangan baterai rakitan lebih stabil di bawah beban dibandingkan baterai tunggal, dengan ripple minimal. Estimasi lama pengoperasian motor listrik 800 W menggunakan baterai 673,4 Wh adalah sekitar 50 menit. Untuk mencapai 2 jam pengoperasian, dapat digunakan konfigurasi 13S10P atau mode hemat energi (400–500 W). Sistem ini juga lebih hemat biaya dengan efisiensi harga Rp2.678 per Wh dibandingkan Rp4.464 per Wh versi pabrikan, serta meningkatkan keamanan terhadap kebocoran dan panas berlebih.
Kata kunci: baterai lithium 18650; daly bms; sepeda motor listrik; pengisian daya cepat.
Abstract:Abstract: Recommendation systems are becoming increasingly important with the growth of streaming platforms. The purpose of this study is to compare the performance of Content-Based Filtering, Neural Collaborative Filtering,…
ing, and a combination of both in a movie recommendation system. The method used in this study involves retrieving movie details from the TMDB API and ratings from the MovieLens 32M Dataset (2010-2023). Each model's performance is evaluated using evaluation metrics such as RMSE and MAE. The results of this study indicate that Neural Collaborative Filtering achieves the best prediction performance (RMSE = 0.785423, MAE = 0.581262), followed by the hybrid model (RMSE = 0.800863, MAE = 0.660872), while Content-Based Filtering produces low performance and limits the capabilities of the hybrid model. In conclusion, these findings highlight the superiority of latent feature-based models such as NCF that learn directly from user interaction patterns over content-based approaches in the context of modern recommendation systems.
Keywords: content-based filtering; hybrid filtering; movie recommendation; neural collaborative filtering.
Abstrak: Sistem rekomendasi menjadi semakin penting seiring berkembangnya platform streaming. Tujuan dari penelitian ini adalah membandingkan kinerja Content-Based Filtering, Neural Collaborative Filtering dan kombinasi keduanya dalam sistem rekomendasi film. Metode yang digunakan dalam penelitian ini melibatkan pengambilan detail film dari TMDB API dan rating dari dataset MovieLens 32M Dataset (2010-2023). Setiap peforma model dievaluasi dengan menggunakan metrik evaluasi seperti RMSE dan MAE. Hasil dari penelitian ini menunjukkan bahwa Neural Collaborative Filtering mencapai kinerja prediksi terbaik (RMSE = 0.785423, MAE = 0.581262), diikuti oleh model hybrid (RMSE = 0.800863, MAE = 0.660872), sementara Content-Based Filtering menghasilkankan peforma yang rendah dan membatasi kemampuan model hybrid. Kesimpulannya, penelitian ini menyoroti superiotas model berbasis latent feature seperti NCF yang belajar langsung dari pola interaksi pengguna dibandingkan pendekatan berbasis konten dalam konteks sistem rekomendasi modern.
Kata kunci: content-based filtering; hybrid filtering; neural collaborative filtering; rekomendasi film.
Abstract:Abstract: Face recognition based on deep learning has become an important technology in many areas. However, these systems often face challenges in real-world conditions, such as when the face is partially covered by accessories…
essories such as masks or glasses. This study aims to evaluate the effect of data augmentation by adding facial accessories (masks, glasses, and a combination of both) and geometric augmentation on the accuracy of face recognition systems. There are three types of datasets used in this method: the original dataset (category 1), the dataset with facial accessories augmentation (category 2), and the dataset with geometric augmentation (category 3). Data augmentation was performed on the training dataset to increase diversity, followed by the face detection process using SCRFD and feature extraction with ArcFace. The model was then trained using Multi-Layer Perceptron (MLP). Based on the results, adding face accessories (category 2) made the model a lot more accurate, hitting 99% accuracy. In category 3, adding geometric features improved accuracy to 91%. Other evaluation metrics, such as precision, recall, and F1-score, also showed improvement after augmentation. This study concludes that facial accessories augmentation is more effective in improving the accuracy and robustness of face recognition models compared to geometric augmentation.
Keywords: augmentation; deep learning; face recognition; glasses.
Abstrak: Pengenalan wajah berbasis deep learning telah menjadi salah satu teknologi penting dalam berbagai aplikasi. Namun, sistem ini sering kali menghadapi tantangan dalam kondisi dunia nyata, seperti saat wajah tertutup sebagian oleh aksesori seperti masker atau kacamata. Penelitian ini bertujuan untuk mengevaluasi pengaruh augmentasi data dengan menambahkan aksesori wajah (masker, kacamata, dan kombinasi keduanya) serta augmentasi geometris terhadap akurasi sistem pengenalan wajah. Metode yang digunakan melibatkan tiga kategori dataset: dataset asli tanpa augmentasi (kategori 1), dataset dengan augmentasi aksesoris wajah (kategori 2), dan dataset dengan augmentasi geometris (kategori 3). Augmentasi data dilakukan pada dataset pelatihan untuk meningkatkan keberagaman, diikuti dengan proses deteksi wajah menggunakan SCRFD dan ekstraksi fitur dengan ArcFace. Model kemudian dilatih menggunakan Multi-Layer Perceptron (MLP). Hasil penelitian menunjukkan bahwa augmentasi aksesoris wajah (kategori 2) memberikan peningkatan signifikan pada akurasi model, mencapai 99%, sedangkan kategori 3 dengan augmentasi geometris mencapai akurasi 91%. Metrik evaluasi lainnya, seperti precision, recall, dan F1-score, juga menunjukkan peningkatan setelah augmentasi. Penelitian ini menyimpulkan bahwa augmentasi aksesoris wajah lebih efektif dalam meningkatkan akurasi dan ketahanan model pengenalan wajah dibandingkan dengan augmentasi geometris.
Kata kunci: augmentasi; deep learning; kacamata; pengenalan wajah.
Abstract:Abstract: The Halodoc application, as a digital healthcare service platform, has been widely used for various medical purposes, such as doctor consultations, medication purchases, and laboratory services. User interactions…
ns and reviews play a crucial role in enhancing service quality. Sentiment analysis was conducted using the Support Vector Machine (SVM) method to assess user perceptions and satisfaction based on reviews obtained from the Google Play Store platform. The analysis process included data collection, text preprocessing, data transformation using TF-IDF, and training an SVM model to predict sentiment. The model achieved its highest accuracy of 88.32% in the first scenario. However, accuracy slightly decreased in the second and third scenarios, reaching 86.25% and 86.94%, respectively. The analysis results indicated that the model performed best in the first scenario, with the lowest number of prediction errors. Additionally, the model was more accurate in classifying negative and positive sentiments than neutral ones.
Keywords: halodoc application; sentiment analysis; support vector machine algorithm
Abstrak: Aplikasi Halodoc, sebagai platform layanan kesehatan digital, telah banyak digunakan untuk berbagai keperluan medis seperti konsultasi dokter, pembelian obat, dan layanan laboratorium. Interaksi pengguna dan ulasan mereka memiliki peran krusial dalam meningkatkan mutu layanan. Analisis sentimen dilakukan dengan menggunakan metode Support Vector Machine (SVM) untuk mengetahui persepsi dan kepuasan pengguna berdasarkan ulasan yang diperoleh dari Platform Google Play Store. Proses analisis mencakup pengumpulan data, pra-pemrosesan teks, transformasi data menggunakan TF-IDF, dan pelatihan model SVM untuk memprediksi sentimen. Hasil pelatihan model dengan akurasi tertinggi sebesar 88,32% pada skenario pertama. Akurasi sedikit menurun pada skenario kedua dan ketiga, masing-masing sebesar 86,25% dan 86,94%, Hasil analisa menunjukkan bahwa model memiliki performa terbaik pada skenario pertama dengan jumlah kesalahan prediksi terkecil. Selain itu, model cenderung lebih akurat dalam mengklasifikasikan sentimen negatif dan positif dibandingkan netral..
Kata kunci: algoritma support vector machine; analisis sentimen; aplikasi halodoc
Abstract:Abstract: Hypertension is one of the chronic diseases that can increase the risk of cardiovascular disease. A healthy diet is an important factor in managing hypertension, but many patients struggle to choose foods that…
are suitable for their condition. Therefore, a decision support system is needed to help patients determine healthy food choices objectively and systematically. This research aims to apply the ELECTRE (Elimination Et Choix Traduisant La Réalité) method in determining healthy foods for hypertension patients. This method is used because it can handle various criteria simultaneously and provide recommendations based on a mathematical approach. Data were obtained from Serozha Clinic through interviews, observations, and literature reviews on the nutritional content of food. The research results show that the ELECTRE method is capable of providing healthy food recommendations with an accuracy level of 90%, higher than the manual technique which only reaches 70%. In addition, the time required in the decision-making process has significantly decreased. Patients also showed a higher level of satisfaction with the proposed system. In conclusion, the ELECTRE method has proven effective in helping hypertension patients choose foods that meet their nutritional needs, and can thus be used as a reference in the development of decision support systems in the health sector.
Keywords: electre method; healthy food; health management; hypertension.
Abstrak: Hipertensi merupakan salah satu penyakit kronis yang dapat meningkatkan risiko penyakit kardiovaskular. Pola makan yang sehat menjadi faktor penting dalam pengelolaan hipertensi, namun banyak pasien kesulitan dalam memilih makanan yang sesuai dengan kondisi mereka. Oleh karena itu, diperlukan sistem pendukung keputusan yang dapat membantu pasien dalam menentukan pilihan makanan sehat secara objektif dan sistematis. Penelitian ini bertujuan untuk menerapkan metode ELECTRE (Elimination Et Choix Traduisant La Realite) dalam menentukan makanan sehat bagi penderita hipertensi. Metode ini digunakan karena mampu menangani berbagai kriteria secara simultan dan memberikan rekomendasi berdasarkan pendekatan matematis. Data diperoleh dari Klinik Serozha melalui wawancara, observasi, serta tinjauan literatur mengenai kandungan gizi makanan.Hasil penelitian menunjukkan bahwa metode ELECTRE mampu memberikan rekomendasi makanan sehat dengan tingkat akurasi 90%, lebih tinggi dibandingkan teknik manual yang hanya mencapai 70%. Selain itu, waktu yang dibutuhkan dalam proses pengambilan keputusan berkurang secara signifikan. Pasien juga menunjukkan tingkat kepuasan yang lebih tinggi terhadap sistem yang diusulkan.Kesimpulannya, metode ELECTRE terbukti efektif dalam membantu penderita hipertensi memilih makanan yang sesuai dengan kebutuhan gizi mereka, sehingga dapat digunakan sebagai referensi dalam pengembangan sistem pendukung keputusan di bidang kesehatan.
Kata kunci: hipertensi; makanan sehat; metode electre; pengelolaan kesehatan.
Abstract:Abstract: The advancement of network security faces growing challenges as cyberattacks become more sophisticated. Traditional rule-based systems struggle with zero-day attacks and obfuscation techniques. This study examines…
nes the development trends of AI-based algo-rithms, particularly machine learning and deep learning, in threat detection. A literature review evaluates AI-driven approaches, including support vector machines, random for-est, deep neural networks, convolutional neural networks, and reinforcement learning. Findings show that AI enhances detection accuracy, adaptability, and reduces false posi-tives. Machine learning efficiently classifies known attacks, while deep learning excels in identifying complex patterns such as distributed denial-of-service and advanced persis-tent threats. Unsupervised learning improves anomaly detection without labeled data. However, AI models require high-quality data, substantial computational resources, and remain vulnerable to adversarial attacks. Despite these challenges, AI provides a dynam-ic and adaptive security solution, surpassing traditional systems. Future research should enhance AI scalability and resilience for evolving cybersecurity threats.
Keywords: anomaly detection; artificial intelligence; deep learning; machine learning; network security
Abstrak: Perkembangan keamanan jaringan menghadapi tantangan yang semakin besar seiring meningkatnya kompleksitas serangan siber. Sistem berbasis aturan tradisional kesulitan mendeteksi zero-day attack dan teknik penyamaran. Penelitian ini mengkaji tren pengembangan algoritma berbasis AI, khususnya machine learning dan deep learning, dalam deteksi ancaman. Literature review mengevaluasi pendekatan berbasis AI, termasuk support vector machines, random forest, deep neural networks, convolutional neural networks, dan reinforcement learning. Hasil penelitian menunjukkan bahwa AI meningkatkan akurasi deteksi, adaptabilitas terhadap ancaman baru, serta mengurangi false positive. Machine learning efektif mengklasifikasikan serangan yang telah diketahui, sementara deep learning unggul dalam mengenali pola kompleks seperti distributed denial-of-service dan advanced persistent threats. Unsupervised learning meningkatkan deteksi anomali tanpa memerlukan data berlabel. Namun, AI masih bergantung pada data berkualitas tinggi, sumber daya komputasi besar, dan rentan terhadap adversarial attack. Meskipun demikian, AI menawarkan solusi keamanan yang lebih dinamis dan adaptif dibandingkan sistem tradisional. Penelitian selanjutnya perlu difokuskan pada peningkatan skalabilitas dan ketahanan AI dalam menghadapi ancaman siber yang terus berkembang.
Kata kunci: deteksi anomali; jaringan keamanan; kecerdasan buatan; pembelajaran dalam; pembelajaran mesin
Abstract:Abstract: CV. Ria Kencana Ungu (RKU), as a research partner in the field of computer service, needs to improve the quality of customer service and efficiency in the process of troubleshooting computer damage. To meet these…
se needs, an expert system based on the forward chaining method was developed that is able to diagnose damage automatically. This system was developed using the waterfall method, with systematic stages from analysis to implementation. The implementation results show that the system can identify the type of damage with an accuracy rate of 89% based on validation tests on 100 real troubleshooting cases. The evaluation metric uses a comparison between the results of the system diagnosis and the results of the technician's analysis. Although the system is able to increase service efficiency by up to 40% compared to conventional methods, several obstacles were found, such as the limited initial knowledge base that impacts the accuracy of the diagnosis and the difficulty of users in understanding the system interface. Therefore, further development is needed to expand the knowledge base and improve the user experience. This study aims to develop a forward chaining-based expert system to improve efficiency, accuracy, and speed of problem solving at CV. Ria Kencana Ungu (RKU) and to increase customer satisfaction through more responsive and precise services..
Keywords: expert system; computer troubleshooting; forward chaining method
Abstrak: CV. Ria Kencana Ungu (RKU), sebagai mitra penelitian di bidang layanan servis komputer, membutuhkan peningkatan kualitas layanan pelanggan dan efisiensi dalam proses troubleshooting kerusakan komputer. Untuk memenuhi kebutuhan tersebut, dikembangkan sistem pakar berbasis metode forward chaining yang mampu mendiagnosis kerusakan secara otomatis. Sistem ini dikembangkan menggunakan metode waterfall, dengan tahapan yang sistematis dari analisis hingga implementasi. Hasil implementasi menunjukkan bahwa sistem dapat mengidentifikasi jenis kerusakan dengan tingkat akurasi sebesar 89% berdasarkan uji validasi terhadap 100 kasus troubleshooting nyata. Metrik evaluasi menggunakan perbandingan antara hasil diagnosis sistem dan hasil analisis teknisi. Meskipun sistem mampu meningkatkan efisiensi layanan hingga 40% dibandingkan metode konvensional, beberapa kendala ditemukan, seperti keterbatasan basis pengetahuan awal yang berdampak pada akurasi diagnosis dan kesulitan pengguna dalam memahami antarmuka sistem. Oleh karena itu, pengembangan lebih lanjut diperlukan untuk memperluas basis pengetahuan dan meningkatkan pengalaman pengguna. Penelitian ini bertujuan mengembangkan sistem pakar berbasis forward chaining untuk meningkatkan efisiensi, akurasi, dan kecepatan troubleshooting di CV. Ria Kencana Ungu (RKU) serta meningkatkan kepuasan pelanggan melalui layanan yang lebih responsif dan presisi.
Kata kunci: sistem pakar; troubleshooting komputer; metode forward chaining