Abstract:E-KTP is one of the innovations in population administration services based on electronics. This study aims to analyze the application of electronic-based identity card (E-KTP) making services. The method used is a qualitative…
tative method. Data collection techniques through interviews, observations, and documentation. Meanwhile, data analysis uses: data reduction, data presentation, and conclusion drawn. Based on the results of the study, it shows that the service of making an electronic-based identity card (E-KTP) at the Merauke Regency Population and Civil Registration Office has not been maximized in its application. This can be seen from: The creativity of employees in working has been good but has not been maximized, often running out of money in making digital ID cards. The agency has not been able to protect the need for ID card blanks. The new innovation developed, namely the digital population system, is transformed into a smartphone for each individual. . The responsiveness carried out in anticipating every form of change that occurs, both in terms of policies, laws, and community demands in the service of making ID cards at the population and civil registry offices has been running well.
Abstract:Improving the quality of public services is very important to improve community welfare and the competitiveness of human resources (HR). However, in remote areas such as Papua, unequal access to education, health and infrastructure…
rastructure is a serious challenge. This research focuses on the role of the Tof-Tof Village Government in developing productive age human resources. With a qualitative case study approach, data was collected through interviews, observation and documentation involving village officials and the community. The research results show that the Tof-Tof Village Government plays an important role as a motivator, facilitator and mobilizer in providing access to education, skills training and infrastructure development. Despite facing geographic constraints and limited resources, the initiative significantly improved the skills of local communities, with a 25% increase in competency scores among training participants. Challenges such as budget constraints and coordination were successfully overcome through innovative strategies. This research contributes to understanding the dynamics of human resource development in remote areas and provides policy recommendations for sustainable and inclusive development programs.
Abstract:Yanggandur Village, Sota District, Merauke Regency has the task of providing services to all elements of society regardless of social status in order to provide excellent service to the community. One of the problems that…
t occurs in the village office is the poor service so that the community complains about the service provided because the manufacturing process is very convoluted and waits for a long time The purpose of this study is to find out the effectiveness of the work of village officials in improving services in Yanggandur Village, Sota District, Merauke Regency. This study uses a qualitative research method with a descriptive approach. The data collection technique uses observation, interview, and documentation techniques. The results of this study illustrate that the effectiveness of the work of village officials in improving services in Yanggandur Village, Sota District, Merauke Regency in the implementation of services has not been carried out effectively. This happens because there is still a lack of government responsibility, especially village officials in providing good services to the community. The lack of initiative of the village officials to adapt to the community environment and also the lack of village office facilities so that all activities do not run well and efficiently. For the Yanggandur village apparatus to be able to improve the quality of service, meet the needs of the community well and also build relationships with a more participatory approach with the community so that the services provided will produce good results.
Keywords: Effectiveness, Service, Village Apparatus
Abstract:This study aims to analyze the implementation of e-Government in enhancing technology-based public services in Merauke Regency. The primary focus of this research is to identify the challenges and benefits derived from implementing…
mplementing the e-Government system across various local government agencies. The benefit of this research lies in providing recommendations for local governments to improve efficiency, transparency, and accountability in public services through the utilization of information technology.
The research problem addressed is how the implementation of e-Government in Merauke Regency can improve the quality of public services and what obstacles are encountered during its implementation. The research employs a qualitative approach with a case study design, where data is collected through interviews with local government officials, direct observations in several agencies implementing e-Government, and document analysis related to policies and system implementation.
The findings indicate that while the implementation of e-Government in Merauke has improved the accessibility and efficiency of public services, several challenges remain, including inadequate technological infrastructure, limited human resource capacity, and low levels of digital literacy among the population. However, positive outcomes were also noted, such as the reduction of bureaucracy, acceleration of service processes, and increased transparency in public administration management. This study recommends that the Merauke government strengthen technological infrastructure, provide continuous training for government officials, and raise public awareness regarding the importance of utilizing digital systems.
Keywords: e-Government, public services, information technology
Abstract:In testing the problem of stunting the government works continously with various health agencies such as the Ministry of Health, the Health Office, the Hospital to the Puskesmas. Puskesmas is the first-level facility and…
the frontline in serving health problems in the community, the type of research used is a case study by observing the phenomena that occur. The method used is descriptive qualitative and data collection in the form of observation interviews and documentation. The data analysis technique uses three stages: data reduction, data presentation and conclusion drawing. The theory used is Jim Ife’s Role theory with 4 indicators, namely facilitative role, educational role, representative role, and techinal role. In this study, there were 12 informants. The results of study show that the role of Puskesmas Kuprik in declining stunting in the Semangga district has been carried out by running program such as providing additional food, holding classes for pregnant women and toddlers classes, conducting counseling on environmental health, collaborating with other institusions and using applications in recording and reporting nutrition results in the Semangga district area, the role carried out by Puskesmas Kuprik has not been optimized enough because there are still obstacles that occur in several indicators when measured using 4 indicators according to Jim Ife.
Abstract:This research aims to evaluate the effectiveness of fulfilling citizens' rights within the public administration system in Merauke Regency, South Papua. The focus of the study is on services related to civil administration,…
on, healthcare, education, and licensing, as well as the challenges encountered in accessing these services, particularly in remote rural areas. The research employs a descriptive qualitative method, collecting data through in-depth interviews, field observations, and document studies. The informants include citizens using public services, government officials, and community leaders.
The findings reveal a significant disparity in access and quality of services between urban and rural areas in Merauke. Residents in remote areas face various challenges, such as limited infrastructure, a shortage of healthcare workers and teachers, as well as geographical barriers that delay the fulfillment of their basic rights, particularly in healthcare, education, and civil administration services. The digitization of services is also uneven, as limited internet access in rural areas hampers licensing services.
Based on these findings, the study proposes a new theory, Geographically Adaptive Public Service, which emphasizes the importance of adapting public services to local geographical and socio-cultural conditions. This theory offers a more flexible and innovative approach to public service delivery in remote areas, aiming to ensure the equitable fulfillment of citizens' rights. In conclusion, service innovation and a more adaptive approach are needed to improve the quality of public services in Merauke Regency, particularly in reaching communities in hard-to-access areas.
Abstract:The Effectiveness of Employee Performance at the Kelapa Lima Sub-District Office, Merauke Regency. This study aims to evaluate the effectiveness of employee performance at the Kelapa Lima Sub-District Office, Merauke Regency.…
ency. The research employs a descriptive qualitative approach, with data collected through interviews, observations, and document analysis. The findings indicate that employee performance is generally good but not yet optimal. The organizational characteristics show that duties and functions have been carried out properly, although challenges remain, particularly regarding employee capabilities, which affect the timeliness of task execution. The work environment is divided into external and internal environments. The external environment, which includes factors outside the organization, influences decision-making and organizational actions. The internal environment, which encompasses the organizational climate, plays a crucial role in the overall functioning of the organization. Regarding employee characteristics, there is a variation in educational levels and employee competencies, which contribute to delays in completing tasks. Efforts to improve performance are being made through training provided by the sub-district head, which gradually helps employees master their duties.
Abstract:Abstract Bambu Pamali Village is one of the agencies in providing services to the community. Service is defined as a result/achievement by a person or group of people with efforts and abilities carried out in fulfilling…
g the wishes and needs of the community in order to increase community satisfaction. The purpose of this study is to determine the quality of service at the Bambu Pemali village office, Merauke Regency. The method used is a qualitative research method. Data collection techniques are observation, interviews, and documentation. The number of informants in this study is 8 people. Data analysis techniques consist of the data reduction stage, the data presentation stage, the conclusion making stage, and the verification stage. The results of the research on 5 (five) indicators that exist in the quality of public services in Bambu Pemali village are tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and emphaty (empathy). Based on the results of the above research, it can be concluded that the quality of service of the Bambu Pemali village office, Merauke Regency, has not been optimal in providing services to the community because there are still poor services and have not run optimally so that it has quite an effect on community satisfaction, the service is slow and not on time because the community is still confused in file management and employees are not able to provide clear information. Problems related to inadequate facilities and infrastructure at the Bambu Pemali Village Office, Merauke Regency, so that it can affect the performance of employees in providing services.
Keywords : Quality, Service, Village
Abstract:This research is motivated by the non-optimal public services at the Sukajadi Village head office, Sadananya District, Ciamis Regency. The method used in this research is qualitative research method. Data collection techniques…
niques in this study are literature study, field study (observation and interviews) and documentation. The informants in this study were 7 people. Data analysis techniques in this study use data reduction, data presentation, conclusions and verification. This study aims to determine how the quality of public services in the office of the village head of Sukajadi, Sadananya sub-district, Ciamis Regency. The author uses qualitative data analysis techniques through data processing of interview results and observation results to draw conclusions so as to answer the problems in the study. The results showed that public services in the office of the head of Sukajadi Village, Sadananya District, Ciamis Regency have been running but not optimal because problems are still found, namely: The discipline of officers who are still low in providing services to the community, the Village E-Office application has not been operated in services, there is still a lack of accuracy / caution of officers in processing services, and there are still delays in the service process being carried out.
Keywords: Service Quality, Public Services, Administrative Services, Village, Village Government
Abstract:This research is motivated by the non-optimal management of Village-Owned Enterprises in an effort to increase Village Original Income in Sukajadi Village, Sadananya District, Ciamis Regency. The method used in this research…
arch is qualitative research method. Data collection techniques in this study include literature study, field study (observation and interviews) and documentation. The informants in this study were 6 people. The data analysis technique in this study by means of data reduction, data presentation, conclusions and verification. This study aims to determine the Management of Village-Owned Enterprises on increasing Village Original Income in Sukajadi Village, Sadananya District, Ciamis Regency. The author uses qualitative data analysis techniques through data processing of interview results and observation results to draw conclusions so as to answer the problems in the study. The results showed that the Management of Village-Owned Enterprises in Efforts to Increase Village Original Income in Sukajadi Village, Sadananya Subdistrict, Ciamis Regency is already running, but it is not optimal because problems are still found, including: unprepared cooperation with the private sector, limited number and quality of labor, limited budget for new business development, management training programs that are rare and less than optimal, readiness and skills of BUMDes members in management and administration are still lacking, financial reporting that is not ready to be carried out.
Keywords: Management, BUMDes, Village Original Revenue