Abstract:Complaining is a common emotional response to illness, yet its impact on healing is rarely examined from a multidisciplinary perspective. This article aims to analyze how complaining influences the recovery process through…
gh psychological, Islamic spiritual, and medical lenses. The method used was a literature review with a descriptive qualitative approach. Data were collected from scientific articles published between 2015 and 2024 using Scopus, PubMed, DOAJ, and Google Scholar. Findings reveal that excessive complaining amplifies stress, worsens mental health, and disrupts the immune system. Psychologically, uncontrolled complaints are linked to low emotional resilience. From an Islamic view, patience (shabr) and supplication to God provide spiritual strength and mental stability. Medically, emotional stress raises cortisol levels, negatively impacting tissue healing and immune responses. This study underscores the urgency of a holistic approach that integrates psychological, spiritual, and medical dimensions in healthcare services. It contributes to scientific discourse by offering a model for more humane and comprehensive healthcare. Further empirical studies are recommended to validate this integration in clinical settings.
Abstract:PT Angkasa Pura 1 (Persero) is an airport service company that earns revenue from Aeronautical and Non-Aeronautical services. In this study we will examine the implementation of an internal control system for trade receivables…
vables related to money deposited at PT Angkasa Pura 1 Manado Branch. To analyze this problem, we used a descriptive qualitative case study method, using primary and secondary data. The results show that the application of the Internal Control System to trade receivables is not in accordance with the AIS standard. Where, companies should tighten regulations regarding credit payments, and require additional documents for transfer payments. So that transfer errors from tenants can be quickly confirmed, and recording does not need to be done in the Custody Account. Also implementing Virtual Accounts in the future to facilitate transactions and recording in the future.
Abstract:This study aims to examine the managerial competencies of madrasah principals, their commitment to fostering stakeholder commitment, and the collective commitment of both principals and stakeholders to the quality of Madrasah…
rasah Aliyah. The usefulness of this research is to enrich the scientific paradigm in the field of Islamic Education Management, specifically in the study of Human Resource Management.This research is qualitative, employing interviews and observations as its methods. The research informants consist of madrasah principals and stakeholders, particularly educators and education staff at Madrasah Aliyah in Riau Province. Data collection techniques include interviews and observations, using data collection instruments as interview guidelines. The collected data is then analyzed.The findings of the study are as follows:(1) The planning conducted by the madrasah principal involves policy formulation through deliberations, discussions, and meetings with stakeholders, including vice principals, educators, education staff, and even parents, during the planning, implementation, and evaluation stages. Policies to enhance the competency and commitment of principals and educators are implemented through workshops, training sessions, and seminars.(2) The organization of work procedures by the madrasah principal includes direct coordination with teachers, delegation of duties to vice principals, clear job specifications, and structured task distribution based on the organizational hierarchy.(3) The management of stakeholder performance, particularly educators and education staff, focuses on self-competence, commitment, self-motivation, perseverance, humanity, economic factors, salaries, certifications, and effective leadership by the madrasah principal, including teacher development programs.(4) The supervision of stakeholder performance by the madrasah principal follows an open system monitoring model, which includes input, process, output, and outcome. The input refers to educators with at least a bachelor's or master's degree specializing in the required field of education. The process involves training, education, and supervision by the principal. The output is reflected in the quality of services provided to both internal and external stakeholders of the madrasah. The outcome is the achievement of organizational goals and the improvement of madrasah quality.Based on the research findings, it is concluded that the managerial competencies of madrasah principals enhance the commitment of Madrasah Aliyah stakeholders in Riau Province. Recommendations are proposed to the Provincial and District Education Offices to develop training programs for madrasah principals and stakeholders.
Abstract:This study aims to determine the effect of the Indonesian National Police's PRESISI Mobile Application on the Quality of Public Services. Data collection was done using primary data obtained from distributing questionnaires…
res through Google Forms. The population in this study is probabilistic and cannot be determined precisely, but the sample calculation used the Lemeshow formula, resulting in 96 people rounded up to 100 respondents. This research is quantitative, and the data obtained were analyzed using simple linear regression analysis processed using SPSS version 24. Based on the analysis results, the variable of the Indonesian National Police's PRESISI Mobile Application has a significant partial effect on the Quality of Public Services. This study was able to demonstrate that the PRESISI Mobile Application of the Indonesian National Police has a 44.9% effect on the Quality of Public Services, while the remaining 55.1% is affected by other unobserved factors not included in this study. These results suggest that the PRESISI Mobile Application of the Indonesian National Police is an important factor in technological development for improving the quality of mobile-based public services that are easily accessible to the public for receiving services or information related to the police
Abstract:Healthcare services must continuously be improved to provide the best care for the community. Patient satisfaction is the result of patients' evaluations of healthcare services, comparing their expectations with the actual…
al healthcare services received in a hospital setting. Patient satisfaction with laboratory services is not solely determined by the availability of sufficient healthcare personnel but also requires strong commitment and dedication from healthcare workers to provide professional services, supported by adequate facilities and medical equipment. This study aims to assess the level of outpatient satisfaction with laboratory services at RSUD Klungkung. The research employs an observational method with a cross-sectional design. Data collection was conducted using questionnaires, with a sample of 97 respondents selected through purposive sampling. The data analysis in this study was performed using the Chi-Square test. Based on the five service quality dimensions—reliability, responsiveness, assurance, empathy, and tangibles—the results showed a p-value < 0.05. Among these dimensions, responsiveness had the lowest p-value (0.005 < 0.05), indicating its stronger influence. These findings conclude that there is a significant relationship between service quality dimensions and the level of outpatient satisfaction with laboratory services at RSUD Klungkung. Furthermore, the responsiveness dimension, which had the lowest p-value compared to the other four dimensions, indicates that it has the most significant impact on patient satisfaction with laboratory services provided by the staff at RSUD Klungkung.
Abstract:Fire incidents continue to be a major concern. Data from the International Association of Fire and Rescue Services (CTIF) in 2022, recorded > 1.3 million fire incidents worldwide each year, causing more than 15,000 deaths…
s and economic losses. Fire disasters are one of the serious threats in various environments, including Correctional Institutions (Lapas). Prisons have a high potential risk of fire due to various factors, such as the use of unsafe electrical equipment, overcrowding, lack of adequate fire fighting facilities and riots that lead to fires. The purpose of the study was to determine the picture of the attitude of preparedness related to fire disaster management among correctional officers at Pohuwato Prison. The type of quantitative descriptive research , the population of all Correctional Officers at Pohuwato Prison recorded in 2024 was 71 people. Sampling used the Non-Probability Sampling method with the Purposive Sampling technique . The technique was chosen based on certain considerations according to the research criteria. A sample of 59 respondents was obtained. The single variable analyzed was related to the attitude of preparedness. Data were collected through questionnaires and analyzed using reliability and normality tests . The results of the study showed a picture of the attitude of preparedness of correctional officers with a sufficient category of 56 respondents (94.9%). It was concluded that the attitude of preparedness of correctional officers was still sufficient and there was a need for counseling or training related to fire disaster management at Pohuwato Prison.
Abstract:The distribution of professions in Padang City reflects the relationship between geographical factors and the socio-economic needs of the community. This research aims to analyse the distribution pattern of professions,…
such as the State Civil Apparatus (ASN), advocates, and the press in Padang City in the aspect of social geography studies. The methods used in this research are observation and literature study. Observations were conducted to identify the location of government offices, law firms, and press offices, while literature studies used secondary data from the Central Statistics Agency (BPS) report and thematic maps. The results show that the civil servant profession is concentrated in the centre of government to support the efficiency of public services, particularly in West Padang and East Padang. Advocate firms are located around economic centres and courts, which facilitate access for people who need legal services. Meanwhile, the press profession is concentrated in the city centre to support fast and efficient information distribution. The distribution of these professions is influenced by accessibility, population concentration, and the socio-economic needs of the community. The findings provide an overview of how geographical factors play an important role in the distribution of professions in Padang City. It is hoped that this research can serve as a reference for more strategic development planning and human resource management in the future.
Abstract:Service good society and enforcement law is very important For guard state order and security . Research This investigate How ethics and integrity police relate with analyze draft ethics and integrity police . The purpose…
pose of study This is For understand role the important role played by moral values and integrity in operation Police . Research This aiming For explain How ethics and honesty can entered to in practice police For increase quality service public and strengthen connection between police and society . Research This use methodology qualitative For do it . Enforcement law and services good society play role important in guard state order and security . Research This aiming For investigate connection between ethics and integrity member police . With analyze draft ethics and integrity member Police . Research This aiming For understand role the key played by moral values and integrity in police . Through approach qualitative For analyze , research This try to describe How ethics and integrity can integrated in a way pragmatic in practice policing For increase quality service public and strengthen connection between police and society .
Abstract:Nursing Service Quality and Patient Satisfaction have a close relationship in determining patient response to service . Patient satisfaction and dissatisfaction responses depend on the service provided by the nurse. This…
research uses a descriptive design with a quantitative approach . cross-sectional. in the emergency installation of dr. Hasri Ainun Habibie Hospital, the number of respondents was 60 with the sampling technique in this study using Accidental sampling. . Quality of Nursing Services in the Emergency Installation of Dr. Hasri Ainun Habibie Hospital, Gorontalo Province Most of them provide maximum services with the Good category as many as 29 respondents (48.3%). and Patient Satisfaction in the Emergency Installation of Dr. Hasri Ainun Habibie Hospital, Gorontalo Province Most of them were also satisfied with 36 respondents (60.0%), but most of them were still dissatisfied with 24 respondents (40.0%). The results of the Chi-square statistical test obtained a significant value or p-value (0.000) lower than the significant standard of 0.05 or (p <α), then Ho was rejected and H1 was accepted, which means there is a relationship between the quality of nursing services and patient satisfaction in the emergency installation of Dr. Hasri Ainun Habibie Hospital, Gorontalo Province.
Abstract:The purpose of this study is to find out the literacy management of school libraries, supporting and inhibiting factors, and strategies that can be applied by the library in an effort to motivate students' interest in reading…
reading at SMPN 3 Alalak and SMPN 4 Alalak as driving schools.The theory used in this study is the theory according to George R Terry. The methodology of this research uses a qualitative approach and this type of research uses qualitative descriptive research. Data collection techniques through observation, interviews, and documentation. The results of the study show that library management in SMPN 3 Alalak and SMPN 4 Alalak in motivating students' interest in reading includes the function of Planning is the development of collections and reference services. The Organizing Function is the division of library work programs and reference services. The function of Direction/implementation is the development of collections. The supervisory function is collaboration and partnership. Supporting and inhibiting factors to motivate students' interest in reading at SMPN 3 Alalak and SMPN 4 Alalak as driving schools include technological advancements, collection of reading materials, human resources, facilities and infrastructure. Strategies that can be applied by the library in motivating students' interest in reading as a driving school are increasing collection materials, providing adequate facilities and infrastructure, providing good services, holding additional programs such as conducting regular and continuous promotions. It can be concluded that at the end of the study, data was obtained for student visits to the SMPN 3 Alalak library reaching 27%, which is not yet classified as high student visits, while for SMPN 4 Alalak reaching 65%, it is classified as high student visits.