Abstract:Abstract: Dazry Harapan Household Industry (IRT) is an SME in Jambi City specializing in the production of laundry perfume and previously relied on manual record-keeping using notebooks. This conventional method created…
several issues, including frequent stock recording errors, difficulties in preparing financial reports, delays in identifying minimum stock levels, and the absence of structured historical data. This study aims to develop a web-based digital recording system to improve efficiency, accuracy, and transparency in inventory management. The system was developed using the Agile (Scrum) methodology through three sprints covering the creation of login modules, stock and transaction recording, reporting, minimum-stock notifications, and interface refinement. System design was formulated using use case diagrams, flowcharts, database modeling, and interface prototypes based on the Laravel framework. User Acceptance Testing (UAT) demonstrated high user satisfaction, with 90% of respondents stating that the system is easy to use, 85% reporting faster administrative processes, and 95% acknowledging improved reporting accuracy. The system also increased recording efficiency by 66%—from 3 minutes to 1 minute per transaction—and reduced stock recording errors from 15% to 2% per month. The results indicate that implementing a web-based digital recording system significantly enhances the operational performance of SMEs.
Keywords: SMEs, digital recording system, Agile, inventory management, Laravel.
Abstrak: Industri Rumah Tangga (IRT) Dazry Harapan merupakan UMKM di Kota Jambi yang bergerak pada produksi parfum laundry dan masih menggunakan sistem pencatatan manual berbasis buku tulis. Metode konvensional tersebut menimbulkan berbagai permasalahan, seperti tingginya kesalahan pencatatan stok, hambatan dalam penyusunan laporan keuangan, keterlambatan identifikasi stok minimum, serta ketiadaan rekap data historis yang terstruktur. Penelitian ini bertujuan mengembangkan sistem pencatatan digital berbasis web untuk meningkatkan efisiensi, akurasi, dan transparansi manajemen persediaan. Pengembangan dilakukan menggunakan metode Agile (Scrum) melalui tiga sprint yang mencakup pembangunan modul login, pencatatan stok, transaksi, laporan, notifikasi stok minimum, serta penyempurnaan antarmuka. Desain sistem dirumuskan menggunakan use case diagram, flowchart, perancangan database, dan prototipe antarmuka berbasis Laravel. Hasil pengujian melalui User Acceptance Test (UAT) menunjukkan tingkat penerimaan pengguna yang tinggi, yaitu 90% menilai sistem mudah digunakan, 85% merasakan percepatan proses pencatatan, dan 95% menilai laporan yang dihasilkan lebih akurat. Efisiensi waktu pencatatan meningkat sebesar 66%, dari 3 menit menjadi 1 menit per transaksi, sedangkan tingkat kesalahan pencatatan menurun dari 15% menjadi 2% per bulan. Penelitian ini membuktikan bahwa implementasi sistem pencatatan digital berbasis web mampu meningkatkan kualitas operasional UMKM secara signifikan.
Kata kunci: UMKM; sistem pencatatan digital; Agile; manajemen stok; Laravel;
Abstract:Abstract: The increasing use of digital banking applications has led to the need for a deeper understanding of user perceptions, especially through aspect-based sentiment analysis. This study aims to classify the sentiment…
nt of SeaBank app users by focusing on four main aspects: learnability, efficiency, technical issues or errors, and satisfaction. Review data totaling 1,971 comments were collected from the Google Play Store and labeled with sentiments based on the scores (ratings) given by users. The CRISP-DM approach serves as the methodological framework for this study, which includes five classification algorithms: Naïve Bayes, Support Vector Machine (SVM), k-Nearest Neighbor (k-NN), Decision Tree, and Random Forest. The evaluation results show that the SVM algorithm provides the best performance with the highest average value of the four aspects achieving accuracy of 93.91%, Precision of 91.16%, recall of 97.96% and F1-Measure of 94.33%. According to the research findings, the Support Vector Machine (SVM) algorithm provides the best performance when performing aspect-based sentiment analysis on text data from digital banking application reviews. The findings are expected to serve as a reference for the development of automated evaluation systems that rely on user opinions as the basis for decision making.
Keywords: aspects; CRISP-DM; digital Banking; seabank; sentiment analysis
Abstrak: Peningkatan pemakaian aplikasi perbankan digital mendorong perlunya pemahaman yang lebih dalam mengenai persepsi pengguna, terutama melalui analisis sentimen berbasis aspek. Penelitian ini bertujuan untuk mengklasifikasikan sentimen pengguna aplikasi SeaBank dengan berfokus pada empat aspek utama: kemudahan dipelajari (learnability), efisiensi penggunaan (efficiency), kendala atau kesalahan teknis (error), serta tingkat kepuasan (satisfaction). Data ulasan berjumlah 1.971 komentar dikumpulkan dari Google Play Store dan diberi label sentimen berdasarkan skor (rating) yang diberikan oleh pengguna. Pendekatan CRISP-DM berfungsi sebagai kerangka metodologis untuk penelitian ini, yang mencakup lima algoritma klasifikasi: Naïve Bayes, Support Vector Machine (SVM), k-Nearest Neighbor (k-NN), Decision Tree, dan Random Forest. Hasil evaluasi menunjukkan bahwa algoritma SVM memberikan performa terbaik dengan nilai rata-rata dari ke empat aspek tertinggi yang mencapai accuracy sebesar 93.91%, Precision sebesar 91.16%, recall sebesar 97.96% dan F1-Measure sebesar 94.33%. Menurut temuan penelitian, algoritma Support Vector Machine (SVM) memberikan kinerja terbaik saat melakukan analisis sentimen berbasis aspek pada data teks dari ulasan aplikasi Seabank. Temuan ini diharapkan dapat menjadi referensi bagi pengembangan sistem evaluasi otomatis yang mengandalkan opini pengguna sebagai dasar pengambilan keputusan.
Kata kunci: Analisis Sentimen, Aspek, Bank Digital, SeaBank, CRISP-DM
Abstract:Abstract: The Academic Information System (SIAKAD) plays an important role in supporting the management of academic administration in higher education institutions, particularly for students. ABC University has implemented…
ed SIAKAD since 2018 to facilitate administrative ativities in line with its motto of a high technology campus. This study aims to measure the sucess of SIAKAD usage from the aspects of acceptance, satisfaction, suitability, and perceived benefits. The integration of the Unified Theory of Acceptance and Use of Technology (UTAUT), DeLone & McLean, and Task Technology Fit (TTF) models was carried out to obain a more comprehensive overview in assessing the success of SIAKAD. UTAUT explains the factors influencing the intention to use, DeLone & McLean emphasizes the relationship between system quality and both user satisfaction and net benefits, while TTF evaluates the fit between technology and user tasks. By combining these three models, the study addresses the limitations of each model and produces a more holistic approach in measuring acceptance, success, and the appropriateness of system use. The testing was conducted using SPSS and Structural Equation Modeling (SEM) analysis through AMOS.
Keywords: siakad; utaut; delone&mclean; penerimaan teknologi; sem
Abstract:Abstract: The global transition towards sustainable food systems faces significant challenges in vegetarian food supply chains, including transparency issues, distribution inefficiencies, and quality verification problems.…
s. This research proposes VegeChain development, a decentralized marketplace ecosystem based on smart contracts designed to transform vegetarian food supply chains and accelerate Meatless, Balanced, Green (MBG) program adoption. Using mixed-method methodology integrating blockchain system design, stakeholder analysis, and economic simulation, this research develops a comprehensive technology framework combining blockchain transparency, smart contract automation, and sustainable tokenomics with novel mathematical models. The system implements dynamic pricing algorithms based on Automated Market Maker (AMM) mechanisms, multi-objective optimization for supply chain efficiency, and reputation-based consensus protocols. Simulation results demonstrate that VegeChain implementation can improve supply chain efficiency by 35%, reduce food waste by 28%, and increase consumer trust by 42% measured through validated stakeholder satisfaction surveys (n=456) using 5-point Likert scales with statistical significance p<0.001. Technical innovations include Byzantine Fault Tolerant consensus with 99.9% reliability, gas optimization achieving 67% cost reduction, and real-time quality verification algorithms with 98.7% accuracy.
Keywords: smart contracts; supply chain optimization; automated market makers; blockchain technology; sustainable tokenomics
Abstract:Abstract: Decision Support System (DSS) in telekomunication company service is the key to improving customer satisfaction and operational efficiency. This study aims to assess and select the optional customer service strategy…
ategy using the Mutly Objective Optimization on The Basic of Ratio Analysis (MOORA) method. This approach is used to analyze various indicators such as respon time, complaint resolution, service cost and costomer satisfaction to find the most efficient solution. The research finding indicate that the MOORA method can provide from the calculation results, it was found that the age range <25 years was ranked first as users who felt satisfied with Product Quality, Price, Service Quality, and the most telecommunications users and the second rank was the age range 25-35 years, the third rank was the age range 36-45 years, the fourth rank was the age range >45 years. The implementation of DSS strengthened by MOORA is expected to improve the quality of service and competitiveness of companies in the competitive telecomunication industry.
 Keywords: customer service; DSS; MOORA; telecomunication; optimizationÂ
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Abstrak: Sistem Pendukung Keputusan (DSS) dalam layanan perusahaan telekomunikasi merupakan kunci untuk meningkatkan kepuasan pelanggan dan efisiensi operasional. Penelitian ini bertujuan untuk menilai dan memilih strategi layanan pelanggan opsional dengan menggunakan metode Mutly Objective Optimization on The Basic of Ratio Analysis (MOORA). Pendekatan ini digunakan untuk menganalisis berbagai indikator seperti waktu respons, penyelesaian keluhan, biaya layanan dan kepuasan pelanggan untuk menemukan solusi yang paling efisien. Temuan penelitian menunjukkan bahwa metode MOORA dapat memberikan Dari hasil perhitungan, ditemukan bahwa rentang usia <25 tahun menduduki peringkat pertama sebagai pengguna yang merasa puas terhadap Kualitas Produk, Harga, Kualitas Layanan, dan pengguna telekomunikasi terbanyak dan peringkat kedua adalah rentang usia 25-35 tahun, peringkat ketiga adalah rentang usia 36-45 tahun, peringkat keempat adalah rentang usia >45 tahun. Penerapan DSS yang diperkuat oleh MOORA diharapkan dapat meningkatkan kualitas layanan dan daya saing perusahaan dalam industri telekomunikasi yang kompetitif.
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Kata kunci: DSS; MOORA; layanan pelanggan; telekomunikasi; optimasi
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Abstract:Abstract: Information Technology has impacted various sectors, including education. Learning Management Systems (LMS) are designed to facilitate lecturers and students in accessing academic activities such as online learning.…
ning. This study aims to analyze the effectiveness of Learning Management Systems (LMS) among higher education institutions in Indonesia. This analysis is crucial for assessing the effectiveness of LMS use by universities in Indonesia, enabling investments in LMS to yield optimal results. The study employed the D&M IS Success Model and PLS-SEM to evaluate the relationships between various variables, including system, information, service quality, user satisfaction, and benefits. Simple random sampling was used to collect data from 170 universities in Indonesia. This study employed PLS-SEM to investigate the observed variables, including validity and reliability testing, which involves assessing reliability, convergent validity, and discriminant validity. This current study found that all the hypotheses were accepted with p-values below 0,05. These findings contribute to universities paying attention to aspects of system, information, and service quality in Learning Management Systems (LMS) to improve user satisfaction and create a positive perception of benefits. Therefore, this research yields significant results that contribute to higher education in Indonesia, as well as the advancement of knowledge in management information systems.
Keywords: delone and mclean; information system success; LMS; SEM-PLS.
Abstrak: Teknologi Informasi telah memengaruhi berbagai sektor, termasuk pendidikan. Learning Management System (LMS) dirancang untuk memfasilitasi dosen dan mahasiswa dalam mengakses kegiatan akademik seperti pembelajaran daring. Penelitian ini bertujuan untuk menganalisis efektivitas penggunaan Learning Management System (LMS) di perguruan tinggi di Indonesia. Analisis ini penting untuk menilai sejauh mana efektivitas penggunaan LMS oleh universitas-universitas di Indonesia, sehingga investasi dalam LMS dapat mem-berika n hasil yang optimal.Penelitian ini menggunakan model D&M IS Success Model dan metode PLS-SEM untuk mengevaluasi hubungan antara berbagai variabel, termasuk kuali-tas sistem, informasi, layanan, kepuasan pengguna, dan manfaat. Teknik simple random sampling digunakan untuk mengumpulkan data dari 170 perguruan tinggi di Indonesia. Penelitian ini menggunakan PLS-SEM untuk mengkaji variabel-variabel yang diamati, ter-masuk pengujian validitas dan reliabilitas, yang mencakup penilaian reliabilitas, validitas konvergen, dan validitas diskriminan. Hasil dari penelitian ini menunjukkan bahwa semua hipotesis diterima dengan nilai p di bawah 0,05. Temuan ini mendorong universitas untuk memberikan perhatian pada aspek kualitas sistem, informasi, dan layanan dalam penggunaan LMS guna meningkatkan kepuasan pengguna dan menciptakan persepsi posi-tif terhadap manfaatnya. Oleh karena itu, penelitian ini memberikan hasil yang signifikan bagi perguruan tinggi di Indonesia serta turut berkontribusi dalam pengembangan ilmu di bidang sistem informasi manajemen.
Kata kunci: delone and mclean; kesuksesan sistem informasi; LMS; SEM-PLS
Abstract:Abstract: Mosques are places of jamaah and centers of social and economic activity for Muslims. Still, in the process of managing their activities, DKM administrators often face challenges related to efficiency, integration,…
ion, and transparency of information. This research aims to develop a web-based Mosque Management Information System (SIMMAS) that integrates the management of ZISWAF (zakat, infaq, sadaqah, waqf), qurban, inventory, activity information, and digital payments via QRIS. Using the Rapid Application Development (RAD) method, the system was designed to be developed quickly and in alignment with user needs. The evaluation was conducted using the Customer Satisfaction Index (CSI) approach, involving 60 respondents comprising mosque administrators and congregants. The results show that all SIMMAS services received CSI scores above 85%, indicating a high level of user satisfaction, particularly with the religious lecture scheduling feature. Nevertheless, there remains room for improvement, especially in the responsiveness and empathy aspects of financial and inventory services. This research is expected to serve as a foundation for the continued development of SIMMAS to become more effective, efficient, and digitally integrated in mosque management.
Keywords: user satisfaction; mosque information system; CSI; SIMMAS; ZISWAF
Abstrak: Masjid merupakan tempat ibadah, pusat aktivitas sosial dan ekonomi umat Islam, namun dalam proses pengelolaan kegiatannya, pengurus dkm kerap menghadapi tantangan terkait efisiensi, integrasi, dan transparansi informasi Penelitian ini bertujuan untuk mengembangkan Sistem Informasi Manajemen Masjid (SIMMAS) berbasis web yang mengintegrasikan pengelolaan ZISWAF, qurban, inventaris barang, informasi kegiatan, serta pembayaran digital melalui QRIS. Dengan menerapkan metode Rapid Application Development (RAD), sistem ini dirancang agar dapat dikembangkan secara cepat dan sesuai dengan kebutuhan pengguna. Evaluasi dilakukan menggunakan pendekatan Customer Satisfaction Index (CSI), yang melibatkan 60 responden dari kalangan pengurus dan jamaah masjid. Hasil evaluasi menunjukkan bahwa seluruh layanan SIMMAS memperoleh nilai CSI di atas 85%, mencerminkan tingkat kepuasan yang tinggi, khususnya pada fitur jadwal kajian. Meski demikian, masih terdapat ruang untuk perbaikan, terutama pada aspek responsivitas dan empati dalam layanan keuangan dan pengelolaan inventaris. Penelitian ini diharapkan dapat menjadi dasar pengembangan berkelanjutan SIMMAS dalam mendukung tata kelola masjid yang lebih efektif, efisien, dan berbasis digital.
Kata Kunci: kepuasan pengguna; sistem informasi masjid; CSI; SIMMAS; ZISWAF
Abstract:Abstract: The online exam system is used to evaluate student learning, but it has some limitations. Therefore, it is necessary to research the user satisfaction of the system. This study aims to assess user satisfaction…
using the End User Computing Satisfaction (EUCS), Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI) methods. The results showed that three dimensions, namely, accuracy, ease of use, and timeliness significantly affected user satisfaction, while content and format did not have a significant effect. IPA analysis shows the majority of attributes (12 attributes) are in quadrant II, which indicates moderate satisfaction, 11 attributes in quadrant III, one attribute in quadrant I, and three attributes in quadrant IV. CSI concluded that the online exam system provides satisfactory service with a score of 77.54%.
Keywords: csi; eucs; ipa; online exam system; user satisfaction
Abstrak: Sistem ujian online digunakan untuk mengevaluasi pembelajaran mahasiswa, tetapi sistem ini memiliki beberapa keterbatasan. Karena itulah perlu penelitian kepuasan pengguna sistem tersebut. Penelitian ini bertujuan menilai kepuasan pengguna dengan menggunakan metode End User Computing Satisfaction (EUCS), Importance Performance Analisys (IPA), dan Customer Satisfaction Index (CSI). Hasil riset menunjukkan tiga dimensi yaitu, akurasi, kemudahan penggunaan, dan ketepatan waktu signifikan mempengaruhi kepuasan pengguna, sementara konten dan format tidak berpengaruh signifikan. Analisis IPA menunjukkan mayoritas atribut (12 atribut) berada di kuadran II, yang mengindikasikan kepuasan sedang, 11 atribut di kuadran III, satu atribut di kuadran I, dan tiga atribut di kuadran IV. CSI menyimpulkan sistem ujian online memberikan layanan yang memuaskan dengan skor 77,54%.
Kata kunci: csi; eucs; ipa; kepuasan pengguna; sistem ujian online
Abstract:Abstract: The use of e-learning in non-formal education is increasingly important to support the improvement of access to learning, one of which is through the online platform. This study aims to analyze the quality of online…
nline services using WebQual 4.0 and Im-portance Performance Analysis (IPA) methods to evaluate the suitability between user expectations and perceptions. The research method used a quantitative approach by distributing questionnaires to active users, then analyzed using the WebQual Index to measure the overall quality of the system as well as the IPA to determine improvement priorities. The results showed that the quality of SeTARA Online was relatively good with a WebQual Index value of 0.798. However, there is still a gap between user expectations and satisfaction with a negative gap value of -0.238. The IPA analysis identified indicators in Quadrant I as priority improvements, especially in the aspects of service interaction and information presentation. These findings underscore the need for continuous development of features and technical support to optimize the user experience. The conclusion of this study suggests that there should be improvements in priority indicators to increase user satisfaction, as well as strengthen the effectiveness of online learning. Advanced research can expand variables, compare with other platforms, and combine quantitative and qualitative analysis methods for more comprehensive results.
Keywords: e-learning; importance performance analysis; quality of service; online equivalent; webqual 4.0
Abstract:Abstract: In the retail industry, effective supply chain management is essential to ensure stock availability aligns with market demand. Gasti Jaya Store, a growing shoe retailer, faces challenges in optimizing inventory…
management, often leading to stock surpluses or shortages. These issues can impact operational efficiency and customer satisfaction. To address this problem, this study the implementation of Electronic Supply Chain Management (E-SCM) as a solution to optimize supply chain management. E-SCM enables the integration of technology-based systems for real-time stock monitoring, procurement, and distribution. Using a case study method and a qualitative approach, this research evaluates the effectiveness of E-SCM in enhancing operational efficiency, reducing excess stock, and accelerating the distribution process at Gasti Jaya Store. The findings indicate that E-SCM implementation improves data transparency, speeds up decision-making, and enhances customer satisfaction. Additionally, the system helps reduce operational costs by optimizing inventory management and minimizing the risk of stock imbalances. In conclusion, the adoption of E-SCM can serve as an effective strategy for mid-sized retail businesses to improve their competitiveness and supply chain efficiency.
Keywords: E-SCM; inventory stock; operational efficiency.
Abstrak: Dalam industri ritel, manajemen rantai pasok yang efektif sangat diperlukan untuk memastikan ketersediaan stok sesuai dengan permintaan pasar. Toko Gasti Jaya sebagai salah satu toko sepatu yang berkembang menghadapi tantangan dalam mengelola persediaan secara optimal, yang sering kali menyebabkan kelebihan atau kekurangan stok. Permasalahan ini dapat berdampak pada efisiensi operasional dan kepuasan pelanggan. Untuk mengatasi masalah tersebut, penelitian ini mengusulkan penerapan Electronic Supply Chain Management (E-SCM) sebagai solusi dalam mengoptimalkan manajemen rantai pasok. E-SCM memungkinkan integrasi sistem berbasis teknologi dalam proses pemantauan stok, pengadaan barang, hingga distribusi secara real-time. Dengan metode studi kasus dan pendekatan kualitatif, penelitian ini mengevaluasi efektivitas E-SCM dalam meningkatkan efisiensi operasional, mengurangi kelebihan stok, serta mempercepat proses distribusi di Toko Gasti Jaya. Hasil penelitian menunjukkan bahwa implementasi E-SCM mampu meningkatkan transparansi data, mempercepat pengambilan keputusan, dan meningkatkan kepuasan pelanggan. Selain itu, sistem ini membantu mengurangi biaya operasional dengan mengoptimalkan manajemen persediaan dan meminimalkan risiko ketidakseimbangan stok. Kesimpulannya, penerapan E-SCM dapat menjadi strategi yang efektif bagi bisnis ritel skala menengah untuk meningkatkan daya saing dan efisiensi rantai pasok mereka.
Kata Kunci: E-SCM; efisiensi operasional; persediaan stok.