Abstract:This study aimed to compare the performance of machine learning algorithms and user experience in predicting students’ academic achievement. The research is motivated by the need for prediction systems that are not only…
y highly accurate but also easily interpretable by users. The proposed methodology involved the implementation of two algorithms, namely Decision Tree and Random Forest, using an academic dataset that included grade point average, attendance, and assessment scores. Model performance was evaluated using accuracy, precision, recall, and F1-score, while user experience was assessed through the System Usability Scale (SUS) based on a simple user interface. The findings revealed that Random Forest achieved higher predictive accuracy, whereas Decision Tree provided better interpretability and ease of understanding for users. These results indicated a trade-off between model performance and user experience, suggesting that algorithm selection should consider both aspects in order to develop an effective and user-friendly academic prediction system
Abstract:Abstract: The development of globalization and digitalization requires businesses to not only focus on product quality, but also on the ability to build and maintain long-term relationships with customers. Customer loyalty…
ty has become a strategic asset that influences business sustainability and competitiveness. Handmade Willy, a creative business engaged in the production and sale of handicrafts, faces various problems in customer management, such as difficulties in identifying customer preferences, limitations in ongoing communication, suboptimal customer segmentation, and the absence of a structured system for monitoring customer satisfaction and feedback. These problems have an impact on the ineffectiveness of marketing strategies and the potential decline in customer loyalty. This study aims to optimize customer relationships at Handmade Willy through the application of the Customer Relationship Management (CRM) concept. The research method used is descriptive analysis with a qualitative approach through data collection from observation, interviews, and literature studies. The blackbox testing results show that the system runs smoothly without any obstacles. The implementation of CRM helps Handmade Willy understand customer characteristics and preferences, perform more accurate segmentation, improve communication effectiveness, and systematically monitor customer satisfaction.
Keyword: customer loyalty; customer relationship management; handmade willy.
Abstrak: Perkembangan era globalisasi dan digitalisasi menuntut pelaku usaha untuk tidak hanya berfokus pada kualitas produk, tetapi juga pada kemampuan membangun dan mempertahankan hubungan jangka panjang dengan pelanggan. Loyalitas pelanggan menjadi aset strategis yang berpengaruh terhadap keberlanjutan dan daya saing bisnis. Handmade Willy sebagai usaha kreatif yang bergerak di bidang produksi dan penjualan kerajinan tangan menghadapi berbagai permasalahan dalam pengelolaan pelanggan seperti kesulitan dalam mengidentifikasi preferensi pelanggan, keterbatasan komunikasi berkelanjutan, belum optimalnya segmentasi pelanggan serta belum adanya sistem yang terstruktur untuk memantau kepuasan dan umpan balik pelanggan. Permasalahan tersebut berdampak pada kurang efektifnya strategi pemasaran dan potensi penurunan loyalitas pelanggan. Penelitian ini bertujuan untuk mengoptimalkan hubungan pelanggan pada Handmade Willy melalui penerapan konsep Customer Relationship Management (CRM). Metode penelitian yang digunakan adalah analisis deskriptif dengan pendekatan kualitatif melalui pengumpulan data observasi, wawancara dan studi literatur. Hasil pengujian blackbox menunjukkan sistem yang dibuat berjalan dengan lancar tanpa ada kendala. Dengan penerapan CRM mampu membantu Handmade Willy dalam memahami karakteristik dan preferensi pelanggan, melakukan segmentasi yang lebih tepat, meningkatkan efektivitas komunikasi serta memantau kepuasan pelanggan secara sistematis.
Kata kunci: customer relationship management; kerajinan tangan willy; loyalitas pelanggan.
Abstract:Abstract: Inventory management of consumable medical devices and drugs plays a crucial role in maintaining the continuity of healthcare operations. However, Jelita Dental Care still faces challenges in recording and controlling…
rolling stock due to manual procedures, which can lead to data inaccuracy, procurement delays, and the risk of stockouts. To address these issues, this study aims to develop a web-based Electronic Supply Chain Management (E-SCM) system that integrates stock monitoring and procurement processes. The Reorder Point (ROP) method is applied to determine the optimal reorder point based on average demand, lead time, and safety stock. This system was built using the PHP programming language and MySQL database. The results show that the JelitaMed system is able to improve the effectiveness and accuracy of inventory management, simplify the structured procurement submission process between the admin, owner, and supplier, and support decision-making in maintaining the availability of consumable medical devices and drugs. Thus, the implementation of E-SCM combined with the ROP method is a practical solution to improve inventory control in small-scale health clinics.
Keywords: e-scm; inventory; information system; medical supplies; reorder point.
Abstrak: Pengelolaan persediaan alat dan obat medis habis pakai memiliki peran penting dalam menjaga keberlangsungan operasional layanan kesehatan. Namun, Jelita Dental Care masih menghadapi kendala dalam pencatatan dan pengendalian stok akibat prosedur manual, yang dapat menyebabkan ketidaktepatan data, keterlambatan pengadaan, serta risiko kekurangan persediaan. Untuk mengatasi permasalahan tersebut, penelitian ini bertujuan mengembangkan sistem Electronic Supply Chain Management (E-SCM) berbasis web yang mengintegrasikan pemantauan stok dan proses pengadaan. Metode Reorder Point (ROP) diterapkan untuk menentukan waktu pemesanan ulang yang optimal berdasarkan permintaan rata-rata, lead time, dan safety stock. Sistem ini dibangun menggunakan bahasa pemrograman PHP dan database MySQL. Hasil penelitian menunjukkan bahwa sistem JelitaMed mampu meningkatkan efektivitas dan akurasi pengelolaan persediaan, mempermudah proses pengajuan pengadaan secara terstruktur antara admin, owner, dan supplier, serta mendukung pengambilan keputusan dalam menjaga ketersediaan alat dan obat medis habis pakai. Dengan demikian, penerapan E-SCM yang dikombinasikan dengan metode ROP menjadi solusi praktis untuk meningkatkan pengendalian persediaan pada klinik kesehatan skala kecil.
Kata kunci: alat medis; e-scm; persediaan; reorder point; sistem informasi
Abstract:Abstract: Distributors in the Fast Moving Consumer Goods (FMCG) sector, such as CV. Sahabat Jaya Sukses, face significant challenges in inventory control, particularly related to product expiration and stock discrepancies…
s caused by manual recording. This study aims to design and implement a web-based Supply Chain Management (SCM) system that integrates the flow of goods from suppliers to retailers by applying the First Expired First Out (FEFO) method to minimize financial losses due to expired products. The research methodology employs the Waterfall model, which is selected because of its structured and systematic development stages and its suitability for systems with clear and stable requirements, facilitating effective analysis, design, implementation, and testing processes. The research stages include requirements analysis, system design, implementation, and testing. The results show that the SCM system successfully integrates data across the entire supply chain, automates inventory recording, and effectively prioritizes product distribution based on the nearest expiration dates. Black Box testing confirms that all system functionalities, including FEFO logic, operate properly, thereby improving operational efficiency and data accuracy.
Keywords: supply chain management; FEFO; web-based system; distributor; inventory
controls
Abstrak: Distributor di sektor Fast Moving Consumer Goods (FMCG) seperti CV. Sahabat Jaya Sukses menghadapi tantangan dalam pengendalian persediaan, khususnya terkait produk kedaluwarsa dan selisih stok akibat pencatatan manual. Penelitian ini bertujuan merancang dan mengimplementasikan sistem Supply Chain Management (SCM) berbasis web yang mengintegrasikan aliran barang dari pemasok hingga pengecer dengan menerapkan metode First Expired First Out (FEFO) untuk meminimalkan kerugian akibat produk kedaluwarsa. Metodologi penelitian menggunakan model Waterfall yang dipilih karena memiliki tahapan pengembangan yang terstruktur, sistematis, dan sesuai dengan kebutuhan sistem yang jelas serta stabil, sehingga memudahkan proses perancangan, implementasi, dan pengujian. Tahapan penelitian meliputi analisis kebutuhan, desain sistem, implementasi, dan pengujian. Hasil penelitian menunjukkan bahwa sistem SCM berhasil mengintegrasikan data di seluruh rantai pasok, mengotomatisasi pencatatan stok, serta memprioritaskan distribusi barang berdasarkan tanggal kedaluwarsa terdekat. Pengujian Black Box membuktikan bahwa seluruh fungsi sistem, termasuk logika FEFO, berjalan dengan baik sehingga meningkatkan efisiensi operasional dan akurasi data.
Kata kunci: distributor; FEFO; manajemen rantai pasok; pengendalian stok; sistem berbasis web
Abstract:Abstract: The rapid development of digital technology has brought significant changes in consumption patterns and customer behavior, particularly in the fashion retail sector. Increasing competition and rising cynsumer expectations…
xpectations for fast, accurate, and technology-based services require businesses to innovate and undergo digital transformation. One widely used approach is the implementation of automation-based Electronic Customer Relationship Management (E-CRM). This study aims to analyze the implementation of E-CRM automation and its impact on service efficiency at Toko Diah Fashion, a fashion retail business that still faces service challenges due to manual systems, such as customer data duplication, delayed responses, and difficulty in monitoring transaction history. The research method used is a descriptive qualitative method with data collection techniques through observation, interviews, and documentation. The research focus is limited to aspects of service efficiency, including service speed, accuracy in managing customer data, and ease in customer follow-up. The E-CRM automation system studied is designed using PHP programming language and a MySQL database. The research results indicate that the implementation of E-CRM automation can significantly improve service efficiency. This system facilitates integrated customer data management, speeds up the service process, and supports more personalized communication through notification features and transaction history recording.
Keyword: automation; e-crm; fashion retail; service efficiency.
Abstrak: Perkembangan teknologi digital yang semakin pesat telah membawa perubahan signifikan dalam pola konsumsi dan perilaku pelanggan, khususnya dalam sektor ritel fashion. Persaingan yang semakin ketat serta meningkatnya ekspektasi konsumen terhadap layanan yang cepat, akurat dan berbasis teknologi menuntut pelaku usaha untuk melakukan inovasi dan transformasi digital. Salah satu pendekatan yang banyak digunakan adalah penerapan Electronic Customer Relationship Management (E-CRM) berbasis automasi. Penelitian ini bertujuan untuk menganalisis penerapan automasi E-CRM serta pengaruhnya terhadap efisiensi pelayanan pada Toko Diah Fashion, sebuah usaha ritel fashion yang masih menghadapi kendala pelayanan akibat sistem manual, seperti duplikasi data pelanggan, keterlambatan respons, dan kesulitan dalam pemantauan histori transaksi. Metode penelitian yang digunakan adalah metode kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Fokus penelitian dibatasi pada aspek efisiensi pelayanan, meliputi kecepatan pelayanan, ketepatan pengelolaan data pelanggan, serta kemudahan dalam tindak lanjut pelanggan. Sistem automasi E-CRM yang dikaji dirancang menggunakan bahasa pemrograman PHP dan basis data MySQL. Hasil penelitian menunjukkan bahwa penerapan automasi E-CRM mampu meningkatkan efisiensi pelayanan secara signifikan. Sistem ini mempermudah pengelolaan data pelanggan secara terintegrasi, mempercepat proses pelayanan, serta mendukung komunikasi yang lebih personal melalui fitur notifikasi dan pencatatan histori transaksi.
Kata kunci: automasi; e-crm; efisiensi pelayanan; ritel fashion.
Abstract:Abstract: Understanding students’ emotional conditions is important for evaluating engagement and learning atmosphere in classroom environments. However, conventional evaluation methods are often subjective and difficult…
lt to apply in real time. Therefore, this study proposes a real-time multi-face emotion detection system designed for classroom learning environments. The system integrates a CNN-based Tiny Face Detector for multi-scale face localization with a convolutional neural network to classify seven facial emotions: angry, disgust, fear, happy, sad, surprise, and neutral. Experimental evaluation was conducted using classroom video data under varying lighting conditions, face orientations, partial occlusions, and different numbers of detected faces per frame. The proposed system achieves stable real-time performance with processing speeds ranging from 10–20 FPS, depending on face density. The results show higher recognition performance for expressive emotions, while subtle emotions remain more challenging. Overall classification accuracy reaches above 80% when emotion predictions are aggregated across multiple faces and time windows. These results indicate that the proposed system is suitable for objective analysis of emotional dynamics in classroom environments and supports the deployment of lightweight emotion-aware monitoring systems for educational applications.
Keywords: classroom monitoring; convolutional neural network; facial emotion recognition; multi-face detection; tiny face detector.
Abstrak: Pemahaman terhadap kondisi emosional mahasiswa penting untuk mengevaluasi keterlibatan dan suasana pembelajaran di kelas. Namun, metode evaluasi konvensional umumnya bersifat subjektif dan sulit diterapkan secara real-time. Oleh karena itu, penelitian ini mengusulkan sistem deteksi emosi multi-wajah secara real-time yang dirancang untuk lingkungan pembelajaran di kelas. Sistem mengintegrasikan Tiny Face Detector berbasis CNN untuk pelokalan wajah multi-skala dengan jaringan saraf konvolusional untuk mengklasifikasikan tujuh emosi wajah, yaitu marah, jijik, takut, senang, sedih, terkejut, dan netral. Evaluasi eksperimen dilakukan menggunakan data video kelas dengan variasi kondisi pencahayaan, orientasi wajah, oklusi parsial, serta jumlah wajah yang berbeda dalam satu frame. Sistem menunjukkan kinerja real-time yang stabil dengan kecepatan pemrosesan antara 10–20 FPS, bergantung pada kepadatan wajah. Hasil pengujian menunjukkan kinerja yang lebih baik pada emosi ekspresif, sementara emosi dengan ciri halus lebih menantang untuk dikenali. Akurasi klasifikasi keseluruhan mencapai di atas 80% ketika hasil emosi diagregasi berdasarkan banyak wajah dan interval waktu. Hasil ini menunjukkan bahwa sistem yang diusulkan berpotensi digunakan untuk analisis objektif dinamika emosi di kelas serta mendukung pemantauan lingkungan pembelajaran berbasis kecerdasan buatan.
Kata kunci: pengenalan emosi wajah; deteksi multi-wajah; Tiny Face Detector; jaringan saraf konvolusional; pemantauan kelas.
Abstract:Abstract: The rapid expansion of digital learning environments has increased students’ reliance on Learning Management Systems (LMS), including SPOT UPI. However, limited studies have examined the platform’s overall user…
user experience across all User Experience Questionnaire (UEQ) dimensions. This study aims to evaluate the user experience (UX) of SPOT UPI, identify its strengths and weaknesses, and provide recommendations for system improvement. A quantitative-dominant mixed-method design was applied, involving 81 student respondents for the UEQ survey and two participants for follow-up semi-structured interviews selected through purposive sampling. The UEQ data were analyzed to generate mean scores for six UX dimensions, while interview data were thematically analyzed to support the interpretation of quantitative findings. The results indicate that Perspicuity (1.05) and Efficiency (0.78) achieved the highest scores, reflecting adequate clarity and functionality. In Contrast, Stimulation (0.50) and Novelty (-0.15) were the lowest, indicating limited engagement and innovation. Overall, pragmatic quality (0.84) outperformed hedonic quality (0.17), suggesting that users value functionality more than enjoyment. In conclusion, SPOT UPI is generally usable but lacks aesthetic appeal, emotional engagement, and innovative features, highlighting the need for interface redesign and performance optimization to enhance the overall learning experience.
Keywords: learning management system; user experience; user experience questionnaire
Abstrak: Perkembangan pembelajaran digital membuat mahasiswa semakin bergantung pada Learning Management System (LMS), termasuk SPOT UPI. Meski digunakan secara luas, evaluasi pengalaman pengguna secara komprehensif berdasarkan seluruh dimensi User Experience Questionnaire (UEQ) masih belum banyak dilakukan. Penelitian ini bertujuan untuk mengevaluasi user experience (UX) pada SPOT UPI, mengidentifikasi keunggulan dan kelemahannya, serta memberikan rekomendasi perbaikan sistem. Penelitian menggunakan desain penelitian mixed-method dominan kuantitatif, melibatkan 81 responden pada survei UEQ dan dua partisipan pada wawancara semi-terstruktur yang dipilih melalui purposive sampling. Data UEQ dianalisis untuk memperoleh nilai rata-rata pada enam dimensi UX, sedangkan data wawancara dianalisis secara tematik untuk memperkaya interpretasi temuan kuantitatif. Hasil menunjukkan bahwa Perspicuity (1,05) dan Efficiency (0,78) menjadi dimensi dengan skor tertinggi, mencerminkan bahwa SPOT UPI mudah dipahami dan cukup membantu dalam menyelesaikan tugas. Sebaliknya, Stimulation (0,50) dan Novelty (-0,15) memperoleh skor terendah, menandakan rendahnya tingkat keterlibatan dan inovasi yang dirasakan pengguna. Secara keseluruhan, pragmatic quality (0,84) lebih tinggi dibandingkan hedonic quality (0,17), menunjukkan bahwa pengguna lebih mengutamakan aspek fungsional daripada kenyamanan emosional. Temuan tersebut mengindikasikan bahwa SPOT UPI sudah layak digunakan secara fungsional, tetapi masih memerlukan peningkatan pada interface, pengalaman visual, dan fitur inovatif agar dapat memberikan pengalaman belajar digital yang lebih menarik dan optimal.
Kata kunci: learning management system; pengalaman pengguna; user experience questionnaire
Abstract:Abstract: Dazry Harapan Household Industry (IRT) is an SME in Jambi City specializing in the production of laundry perfume and previously relied on manual record-keeping using notebooks. This conventional method created…
several issues, including frequent stock recording errors, difficulties in preparing financial reports, delays in identifying minimum stock levels, and the absence of structured historical data. This study aims to develop a web-based digital recording system to improve efficiency, accuracy, and transparency in inventory management. The system was developed using the Agile (Scrum) methodology through three sprints covering the creation of login modules, stock and transaction recording, reporting, minimum-stock notifications, and interface refinement. System design was formulated using use case diagrams, flowcharts, database modeling, and interface prototypes based on the Laravel framework. User Acceptance Testing (UAT) demonstrated high user satisfaction, with 90% of respondents stating that the system is easy to use, 85% reporting faster administrative processes, and 95% acknowledging improved reporting accuracy. The system also increased recording efficiency by 66%—from 3 minutes to 1 minute per transaction—and reduced stock recording errors from 15% to 2% per month. The results indicate that implementing a web-based digital recording system significantly enhances the operational performance of SMEs.
Keywords: SMEs, digital recording system, Agile, inventory management, Laravel.
Abstrak: Industri Rumah Tangga (IRT) Dazry Harapan merupakan UMKM di Kota Jambi yang bergerak pada produksi parfum laundry dan masih menggunakan sistem pencatatan manual berbasis buku tulis. Metode konvensional tersebut menimbulkan berbagai permasalahan, seperti tingginya kesalahan pencatatan stok, hambatan dalam penyusunan laporan keuangan, keterlambatan identifikasi stok minimum, serta ketiadaan rekap data historis yang terstruktur. Penelitian ini bertujuan mengembangkan sistem pencatatan digital berbasis web untuk meningkatkan efisiensi, akurasi, dan transparansi manajemen persediaan. Pengembangan dilakukan menggunakan metode Agile (Scrum) melalui tiga sprint yang mencakup pembangunan modul login, pencatatan stok, transaksi, laporan, notifikasi stok minimum, serta penyempurnaan antarmuka. Desain sistem dirumuskan menggunakan use case diagram, flowchart, perancangan database, dan prototipe antarmuka berbasis Laravel. Hasil pengujian melalui User Acceptance Test (UAT) menunjukkan tingkat penerimaan pengguna yang tinggi, yaitu 90% menilai sistem mudah digunakan, 85% merasakan percepatan proses pencatatan, dan 95% menilai laporan yang dihasilkan lebih akurat. Efisiensi waktu pencatatan meningkat sebesar 66%, dari 3 menit menjadi 1 menit per transaksi, sedangkan tingkat kesalahan pencatatan menurun dari 15% menjadi 2% per bulan. Penelitian ini membuktikan bahwa implementasi sistem pencatatan digital berbasis web mampu meningkatkan kualitas operasional UMKM secara signifikan.
Kata kunci: UMKM; sistem pencatatan digital; Agile; manajemen stok; Laravel;
Abstract:Abstract: SMP Muhammadiyah 5 Samarinda still relies on manual evaluation with limited data analysis tools in predicting student academic achievement. This study aims develop a system for predicting the learning achievement…
nt of students at SMP Muhammadiyah 5 Samarinda using the Naive Bayes classification method. The dataset used consists of 192 student exam scores covering academic scores, attendance, parents’ education and income, and living conditions as independent variables, while the dependent variable is the achievement label (achieved or not achieved). The preprocessing stage includes label normalization, feature selection, and median imputation to handle missing data. The dataset was divided into 75% training data and 25%. The model was implemented as a pipeline consisting of a median imputer and a Gaussian Naive Bayes classifier. The evaluation results showed that the model achieved an accuracy of 79.2%, with a perfect recall value (1.00) in the high-achieving class and (0.64) in the low-achieving class. This shows that the model is quite effective in identifying high-achieving students. The trained model was then integrated into a Flask-based web application, which enables online predictions through a simple form interface, facilitating contextual interpretation. This system is expected to assist in educational decision-making by helping teachers identify students’ achievement levels early on and design more targeted learning interventions.
Keywords: academic performance; educational data mining; naive bayes; prediction system; student achievement
Abstrak: SMP Muhammadiyah 5 Samarinda masih bergantung pada evaluasi manual dengan alat analisis data terbatas dalam melakukan prediksi prestasi akademik siswa. Penelitian ini bertujuan mengembangkan sistem prediksi prestasi belajar siswa SMP Muhammadiyah 5 Samarinda menggunakan metode klasifikasi Naive Bayes. Dataset yang digunakan terdiri atas 192 data nilai ujian siswa yang mencakup skor akademik, kehadiran, pendidikan dan pendapatan orang tua, serta kondisi tempat tinggal sebagai variabel independen, sedangkan variabel dependen berupa label prestasi (berprestasi atau tidak berprestasi). Tahap preprocessing meliputi normalisasi label, seleksi fitur, serta imputasi median untuk menangani data yang hilang. Dataset dibagi menjadi 75% data latih dan 25%. Model diimplementasikan dalam bentuk pipeline yang terdiri atas median imputer dan Gaussian Naive Bayes classifier. Hasil evaluasi menunjukkan bahwa model mencapai akurasi sebesar 79,2%, dengan nilai recall sempurna (1,00) pada kelas berprestasi dan lebih rendah (0,64) pada kelas tidak berprestasi. Hal ini menunjukkan bahwa model cukup efektif dalam mengidentifikasi siswa berprestasi. Model yang telah dilatih kemudian diintegrasikan ke dalam aplikasi web berbasis Flask, yang memungkinkan prediksi secara daring melalui antarmuka formulir sederhana untuk mendukung interpretasi kontekstual. Sistem ini diharapkan dapat membantu untuk pengambilan keputusan dalam pendidikan dengan membantu guru mengidentifikasi tingkat prestasi siswa sejak dini dan merancang intervensi pembelajaran yang lebih terarah.
Kata kunci: prestasi akademik; penambangan data Pendidikan; naive bayes; sistem prediksi; prestasi siswa
Abstract:Abstract: Soil moisture is an important factor in determining the watering needs of plants for optimal growth. Therefore, accurate monitoring of soil moisture is necessary. This research aims to design and build a soil moisture…
oisture detection tool based on the Decision Tree algorithm with the support of the YL-69 sensor for humidity measurement and the DHT11 sensor for temperature measurement to increase data accuracy. This system uses NodeMCU ESP8266 as a microcontroller and is integrated with an Android application as a user interface. Sensor interpretation data is analyzed using the Decision Tree algorithm to determine soil conditions (dry, damp or wet). The test results show an accuracy level of 95% from 300 data samples. Thus, this system is able to detect soil moisture effectively and can help increase the efficiency of crop management on a household and commercial agricultural scale.
Keywords: agriculture, android, decision tree algorithm, sensors, soil moisture detection