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Showing 660 articles found for "Interviews"

ANALYTIC NETWORK PROCESS IN DETERMINING RECIPIENTS OF EDUCATION GRANTS NORTH SUMATRA PROVINCE

Putri, Adelia Fariza, Fakhriza, M
Abstract: This study aims to apply the Analytic Network Process (ANP) method as a decision support tool in determining the eligibility of education grant recipients in North Sumatra Province. The background of this research arises&#8230; from the large number of grant applicants compared to the available budget, as well as the absence of clear and objective evaluation standards. The ANP method was chosen because it allows the interdependence between assessment criteria such as institutional feasibility, performance and achievement, social and educational impact, and accountability and transparency to be analyzed comprehensively. Data were obtained through interviews, documentation, and observation at the North Sumatra Provincial Education Office. The results of the ANP model show that the criterion with the highest weight is accountability and transparency (0.44), followed by social and educational impact (0.31). Among the three alternatives, community-based education foundations (A2) obtained the highest total weight (0.30), indicating that they are the most eligible recipients of education grants. The implementation of the ANP-based decision support system produces valid and consistent ranking results (CR < 0.1), enabling faster, fairer, and more transparent decision-making. Therefore, the ANP method contributes significantly to improving governance, objectivity, and accountability in the distribution of education grants in North Sumatra Province.

ANALYZING STUDENTS’ EXPERIENCE IN LMS SPOT UPI USING THE UEQ

Azhari, Fairuz Azka, Asep Nuryadin, Muhammad Dzikri Ar Ridlo
Abstract: Abstract: The rapid expansion of digital learning environments has increased students’ reliance on Learning Management Systems (LMS), including SPOT UPI. However, limited studies have examined the platform’s overall user&#8230; user experience across all User Experience Questionnaire (UEQ) dimensions. This study aims to evaluate the user experience (UX) of SPOT UPI, identify its strengths and weaknesses, and provide recommendations for system improvement. A quantitative-dominant mixed-method design was applied, involving 81 student respondents for the UEQ survey and two participants for follow-up semi-structured interviews selected through purposive sampling. The UEQ data were analyzed to generate mean scores for six UX dimensions, while interview data were thematically analyzed to support the interpretation of quantitative findings. The results indicate that Perspicuity (1.05) and Efficiency (0.78) achieved the highest scores, reflecting adequate clarity and functionality. In Contrast, Stimulation (0.50) and Novelty (-0.15) were the lowest, indicating limited engagement and innovation. Overall, pragmatic quality (0.84) outperformed hedonic quality (0.17), suggesting that users value functionality more than enjoyment. In conclusion, SPOT UPI is generally usable but lacks aesthetic appeal, emotional engagement, and innovative features, highlighting the need for interface redesign and performance optimization to enhance the overall learning experience.             Keywords: learning management system; user experience; user experience questionnaire     Abstrak: Perkembangan pembelajaran digital membuat mahasiswa semakin bergantung pada Learning Management System (LMS), termasuk SPOT UPI. Meski digunakan secara luas, evaluasi pengalaman pengguna secara komprehensif berdasarkan seluruh dimensi User Experience Questionnaire (UEQ) masih belum banyak dilakukan. Penelitian ini bertujuan untuk mengevaluasi user experience (UX) pada SPOT UPI, mengidentifikasi keunggulan dan kelemahannya, serta memberikan rekomendasi perbaikan sistem. Penelitian menggunakan desain penelitian mixed-method dominan kuantitatif, melibatkan 81 responden pada survei UEQ dan dua partisipan pada wawancara semi-terstruktur yang dipilih melalui purposive sampling. Data UEQ dianalisis untuk memperoleh nilai rata-rata pada enam dimensi UX, sedangkan data wawancara dianalisis secara tematik untuk memperkaya interpretasi temuan kuantitatif. Hasil menunjukkan bahwa Perspicuity (1,05) dan Efficiency (0,78) menjadi dimensi dengan skor tertinggi, mencerminkan bahwa SPOT UPI mudah dipahami dan cukup membantu dalam menyelesaikan tugas. Sebaliknya, Stimulation (0,50) dan Novelty (-0,15) memperoleh skor terendah, menandakan rendahnya tingkat keterlibatan dan inovasi yang dirasakan pengguna. Secara keseluruhan, pragmatic quality (0,84) lebih tinggi dibandingkan hedonic quality (0,17), menunjukkan bahwa pengguna lebih mengutamakan aspek fungsional daripada kenyamanan emosional. Temuan tersebut mengindikasikan bahwa SPOT UPI sudah layak digunakan secara fungsional, tetapi masih memerlukan peningkatan pada interface, pengalaman visual, dan fitur inovatif agar dapat memberikan pengalaman belajar digital yang lebih menarik dan optimal.   Kata kunci: learning management system; pengalaman pengguna; user experience questionnaire

SELECTION OF POSYANDU CADRES IN LUBUK KILANGAN DISTRICT USING THE OPTIMAL HYBRID AHP–TOPSIS METHOD

Christy, Tika, Safaria, Sayendra
Abstract: Abstract: Posyandu cadres play an important role in supporting community health services at the village and sub-district levels. However, the selection process for the best cadres is often carried out subjectively without&#8230; t clear and standardized criteria. This condition can lead to a decline in service quality and reduced cadre motivation. Therefore, a decision support system is needed to provide assessments that are objective, measurable, and accountable. This study aims to optimize the Posyandu cadre selection process in Lubuk Kilangan District through the development of a decision support system based on a hybrid method: Analytical Hierarchy Process (AHP) and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). The AHP method is applied to determine the weight of each selection criterion based on its level of importance through pairwise comparisons. Subsequently, TOPSIS is used to rank candidates according to their proximity to the ideal solution. The methodology includes a literature review, primary data collection through interviews and questionnaires with stakeholders (community health centers, cadres, and village officials), as well as the implementation and testing of the AHP–TOPSIS–based system.             Keywords: Posyandu, Cadre, AHP, TOPSIS, Decision Support System     Abstrak: Kader Posyandu memiliki peran penting dalam mendukung layanan kesehatan masyarakat di tingkat desa dan kelurahan. Namun, proses pemilihan kader terbaik masih sering dilakukan secara subjektif tanpa acuan kriteria yang jelas dan terstandarisasi. Kondisi ini dapat mengakibatkan penurunan kualitas pelayanan serta rendahnya motivasi kader. Oleh karena itu, dibutuhkan suatu sistem penunjang keputusan yang mampu memberikan hasil penilaian yang objektif, terukur, dan dapat dipertanggungjawabkan. Penelitian ini bertujuan untuk mengoptimalkan proses pemilihan kader Posyandu di Kecamatan Lubuk Kilangan melalui pengembangan sistem penunjang keputusan berbasis metode hybrid Analytical Hierarchy Process (AHP) dan Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). Metode AHP digunakan untuk menetapkan bobot masing-masing kriteria pemilihan kader berdasarkan tingkat kepentingan melalui perbandingan berpasangan. Selanjutnya, metode TOPSIS digunakan untuk melakukan pemeringkatan calon kader berdasarkan kedekatannya terhadap solusi ideal. Metode yang digunakan dalam penelitian ini mencakup studi literatur, pengumpulan data primer melalui wawancara dan kuesioner kepada stakeholder terkait (puskesmas, kader, dan perangkat desa), serta implementasi dan pengujian sistem berbasis AHP-TOPSIS.   Kata kunci: Posyandu, Kader, AHP, TOPSIS, Sistem Pendukung Keputusan

INTEGRATED AHP-TOPSIS DECISION SYSTEM FOR FAIR STUDENT PERFORMANCE EVALUATION

Hafiz, Rahmad, Triyono, Gandung, Assegaf , Noval, Yasmin , Nadia, Effendi , Muhtar
Abstract: Giving awards is essential to motivate students; however, selecting outstanding students at the junior high school level is often conducted manually and subjectively, which can lead to unfairness and prolonged processing&#8230; time. This study develops a Decision Support System (DSS) that integrates the Analytical Hierarchy Process (AHP) and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) to support objective and transparent student selection. A quantitative descriptive approach was employed, with data collected through questionnaires, interviews, and documentation at two state junior high schools in Banjarmasin City. Seven assessment criteria were applied: attendance, behavior, uniform neatness, extracurricular participation, academic grades, competition achievements, and disciplinary records. AHP was used to determine the weight of each criterion, while TOPSIS ranked students based on these weights. The web-based system was developed using PHP and MySQL and evaluated using the Technology Acceptance Model (TAM). Results show that academic grades had the highest weight (28.5%), followed by attendance (22.3%) and competition performance (15.2%). The TAM evaluation yielded average scores of 4.32 for Perceived Ease of Use, 4.40 for Perceived Usefulness, 4.15 for Attitudes Towards Use, and 4.28 for Behavioral Intention to Use. The DSS produces accurate rankings, is well-received by users, and offers an efficient, fair, and replicable solution for data-driven educational governance in the digital era.

APPLYING ELECTRE METHOD TO DETERMINE HEALTHY FOOD FOR HYPERTENSIVE PATIENTS

Sitorus, Eliya Azizi, Andri Agus, Raja Tama, Sena, Maulana Dwi
Abstract: Abstract: Hypertension is one of the chronic diseases that can increase the risk of cardiovascular disease. A healthy diet is an important factor in managing hypertension, but many patients struggle to choose foods that&#8230; are suitable for their condition. Therefore, a decision support system is needed to help patients determine healthy food choices objectively and systematically. This research aims to apply the ELECTRE (Elimination Et Choix Traduisant La Réalité) method in determining healthy foods for hypertension patients. This method is used because it can handle various criteria simultaneously and provide recommendations based on a mathematical approach. Data were obtained from Serozha Clinic through interviews, observations, and literature reviews on the nutritional content of food. The research results show that the ELECTRE method is capable of providing healthy food recommendations with an accuracy level of 90%, higher than the manual technique which only reaches 70%. In addition, the time required in the decision-making process has significantly decreased. Patients also showed a higher level of satisfaction with the proposed system. In conclusion, the ELECTRE method has proven effective in helping hypertension patients choose foods that meet their nutritional needs, and can thus be used as a reference in the development of decision support systems in the health sector. Keywords: electre method; healthy food; health management; hypertension.   Abstrak: Hipertensi merupakan salah satu penyakit kronis yang dapat meningkatkan risiko penyakit kardiovaskular. Pola makan yang sehat menjadi faktor penting dalam pengelolaan hipertensi, namun banyak pasien kesulitan dalam memilih makanan yang sesuai dengan kondisi mereka. Oleh karena itu, diperlukan sistem pendukung keputusan yang dapat membantu pasien dalam menentukan pilihan makanan sehat secara objektif dan sistematis. Penelitian ini bertujuan untuk menerapkan metode ELECTRE (Elimination Et Choix Traduisant La Realite) dalam menentukan makanan sehat bagi penderita hipertensi. Metode ini digunakan karena mampu menangani berbagai kriteria secara simultan dan memberikan rekomendasi berdasarkan pendekatan matematis. Data diperoleh dari Klinik Serozha melalui wawancara, observasi, serta tinjauan literatur mengenai kandungan gizi makanan.Hasil penelitian menunjukkan bahwa metode ELECTRE mampu memberikan rekomendasi makanan sehat dengan tingkat akurasi 90%, lebih tinggi dibandingkan teknik manual yang hanya mencapai 70%. Selain itu, waktu yang dibutuhkan dalam proses pengambilan keputusan berkurang secara signifikan. Pasien juga menunjukkan tingkat kepuasan yang lebih tinggi terhadap sistem yang diusulkan.Kesimpulannya, metode ELECTRE terbukti efektif dalam membantu penderita hipertensi memilih makanan yang sesuai dengan kebutuhan gizi mereka, sehingga dapat digunakan sebagai referensi dalam pengembangan sistem pendukung keputusan di bidang kesehatan. Kata kunci: hipertensi; makanan sehat; metode electre; pengelolaan kesehatan.

AUTOMATIC SPEECH RECOGNITION (ASR) BASED ON PROGRESSIVE WEB APPS TO DEVELOP PRONUNCIATION LEARNING

Iqbal, Muhammad
Abstract: Abstract: Good pronunciation plays a crucial role in enhancing students' confidence, encouraging active participation in learning, and preparing them for academic and professional opportunities, such as English-language&#8230; interviews. Poor pronunciation during scholarship or job interviews can hinder the interviewer's understanding, thereby reducing the chances of acceptance. This study aims to improve students' pronunciation fluency and develop a learning medium based on Automatic Speech Recognition (ASR) technology. The method employed involves the development of Progressive Web Apps (PWA) integrated with ASR technology from the app.lumi.education platform, supported by manual labeling for pronunciation validation. The research was conducted at LKP Vijaya Learning Centre, Tanjungbalai City. The results demonstrate that ASR-based media significantly enhances students' pronunciation accuracy and confidence. Thus, the integration of ASR technology into PWA effectively supports innovative and efficient pronunciation learning.             Keywords: automatic speech recognition; language learning; pronunciation; web-based application.    Abstrak: Pengucapan yang baik berperan penting dalam meningkatkan kepercayaan diri siswa, mendorong partisipasi aktif dalam pembelajaran, dan mempersiapkan mereka menghadapi peluang akademik maupun profesional, seperti wawancara berbahasa Inggris. saat menghadapi wawancara beasiswa atau pekerjaan berbahasa Inggris, pengucapan yang buruk dapat mengurangi pemahaman pewawancara, sehingga mengurangi peluang diterima. Penelitian ini bertujuan untuk meningkatkan kelancaran pengucapan siswa dan mengembangkan media pembelajaran berbasis teknologi Automatic Speech Recognition (ASR). Metode yang digunakan adalah pengembangan Progressive Web Apps (PWA) yang terintegrasi dengan ASR dari aplikasi app.lumi.education, didukung oleh pelabelan manual untuk validasi pengucapan. Penelitian dilakukan di LKP Vijaya Learning Centre, Kota Tanjungbalai. Hasil penelitian menunjukkan bahwa media berbasis ASR secara signifikan meningkatkan akurasi pengucapan dan kepercayaan diri siswa. Dengan demikian, integrasi teknologi ASR dalam PWA terbukti mendukung pembelajaran pengucapan secara inovatif dan efisien. Kata kunci: aplikasi berbasis web; pengenalan suara otomatis; pembelajaran bahasa; pengucapan

IDENTIFICATION OF CAPABILITY LEVELS OF MEDIS CARE INFORMATION SYSTEM USING COBIT 2019

Pamungkas, Ardian, Fardana, Nouvel Izza, Widodo, Aris Puji, Adi, Kusworo
Abstract: Abstract: In the health sector, information technology was initially used for exchanging information between patients and doctors, health services, and exchanging health documents. The aim of applying information technology&#8230; ogy to the health sector is to increase the effectiveness and efficiency of the performance of doctors and clinic staff. This research uses COBIT 2019 as a framework for evaluating information technology governance. Primary data is collected directly from the research subjects through observation and interviews, while secondary data is sourced from other materials, such as documents or websites related to the research subject. This research focuses on Risk Profile and I&T Related Issues, with domains: APO11 – Managed Quality, and APO13 – Managed Security. Through interviews and evaluation, each priority objective was found to be at capability level 2 with ratings of 100% and 86% respectively. There are no significant gaps between the current capability levels; both are at level 2. Keywords: auditing; COBIT 2019; telemedicine     Abstrak: Di sektor kesehatan, teknologi informasi awalnya digunakan untuk pertukaran informasi antara pasien dan dokter, layanan kesehatan, dan pertukaran dokumen kesehatan. Tujuan penerapan teknologi informasi di sektor kesehatan adalah untuk meningkatkan efektivitas dan efisiensi kinerja dokter dan staf klinik. Penelitian ini menggunakan COBIT 2019 sebagai kerangka kerja untuk mengevaluasi tata kelola teknologi informasi. Data primer dikumpulkan langsung dari subjek penelitian dengan melakukan pengamatan dan interaksi langsung, sementara data sekunder diperoleh dari sumber lain. didapatkan dari jurnal atau situs website yang berkaitan dengan subjek penelitian. Penelitian ini berfokus pada Risk Profile dan I&T Related Issues, dengan domain : APO11 – Managed Quality, dan APO13 – Managed Security. Melalui wawancara dan evaluasi, setiap tujuan prioritas ditemukan berada pada level kapabilitas 2 dengan nilai masing-masing 100% dan 86%. Tidak ada kesenjangan signifikan antara tingkat kapabilitas saat ini; keduanya berada pada level 2.   Kata kunci: audit; COBIT 2019; telemedis

USABILITY ANALYSIS OF WEB-BASED ANIMAL ADOPTION SYSTEM TO INCREASE USER EXPERIENCE

Kova, Stella, Prehanto, Adi, Guntara, Rangga Gelar
Abstract: Abstract: Usability testing of online animal adoption systems is important because it is not only related to the comfort and safety of users, but also to the welfare of the adopted animals. So far, usability testing of the&#8230; he animal adoption system on Eidos has not been carried out and there is a problem that there is confusion with the process flow in this animal adoption system. This usability testing uses the Heuristic Evaluation method and the System Usability Scale (SUS), which involves in-depth interviews to obtain results that are not only statistical assessments, but also deeper insights from the user's perspective. The results of the evaluation using Heuristic Evaluation obtained 59 problems, with an average severity rating of 3 or major, whose improvements have resulted in several draft design recommendations. The recommendation design has gone through final testing using the System Usability Scale (SUS) which managed to achieve a score of 78, or categorized as good, along with some minor critical feedback for system improvement. Therefore, users as a whole feel very satisfied in using the online adoption system from the results of the existing recommendation design. The implications of the resulting recommendation design have been tested for usability by three UI/UX design experts and users directly so that they can be used as a basis for developing a better online animal adoption system.             Keywords: animal adoption system; heuristic; prototype; system usability scale; usability     Abstrak: Pengujian usability sistem adopsi hewan secara online penting untuk diperhatikan karena tidak hanya berkaitan dengan kenyamanan dan keamanan penggunanya saja, tetapi juga meningkatkan kesejahteraan hewan yang diadopsi. Sejauh ini, pengujian usability dari sistem adopsi hewan pada Eidos masih belum dilakukan dan ditemukannya masalah bahwa adanya kebingungan dengan alur proses dalam sistem adopsi hewan ini. Pengujian usability ini menggunakan metode Heuristic Evaluation dan System Usability Scale (SUS), yang melibatkan in-depth interview untuk memperoleh hasil yang bukan hanya berupa penilaian statistik saja, melainkan juga wawasan yang lebih mendalam dari sudut pandang pengguna. Hasil evaluasi menggunakan Heuristic Evaluation mendapatkan 59 permasalahan, dengan rata-rata perhitungan severity rating sebesar tiga atau major, yang perbaikannya telah menghasilkan beberapa rancangan desain rekomendasi. Adapun desain rekomendasi tersebut telah melalui pengujian akhir menggunakan System Usability Scale (SUS) yang berhasil meraih skor sebesar 78, atau terkategori good, disertai beberapa umpan balik kritis yang bersifat minor untuk peningkatan sistem. Dengan demikian, pengguna secara keseluruhan merasa sangat puas dalam menggunakan sistem adopsi online dari hasil desain rekomendasi yang ada. Implikasi desain rekomendasi yang dihasilkan telah teruji kegunaannya oleh sebanyak tiga ahli UI/UX design dan pengguna secara langsung sehingga dapat digunakan sebagai landasan bagi pengembangan sistem adopsi hewan secara online yang lebih baik.   Kata kunci: heuristik; kebergunaan; prototipe; sistem adopsi hewan; system usability scale

FORECASTING HARVEST RESULTS OF FRESH FRUIT BUNCHES USING THE SES METHOD

Kurniawan, Ahmad, Helmiah, Fauriatun, Yuma, Febby Madonna
Abstract: Abstract: PT. Perkebunan Nusantara IV (Persero) Tinjowan is a state-owned enterprise unit operating in the palm oil plantation industry. In an effort to increase production, the plantation company aims to enhance production&#8230; ion efficiency so that palm oil product prices become more competitive by determining harvest yields. The company's harvest yield estimation still uses a traditional approach based on the average bunch weight (BJR), considering the year of planting and the planting area. However, this technique is less effective and efficient. If the company's estimates are incorrect, it can potentially lead to losses or increased production budgets. The purpose of this research is to obtain a comparison of forecast results for the next month with the best alpha accuracy measure using the Single Exponential Smoothing method. The research method used is based on qualitative and quantitative data from interviews and observations of data from December 2022 to November 2023. The forecasting results with an alpha accuracy value of 0.9 using the Single Exponential Smoothing method show a forecast for December 2023 of 13,835.57844 with a percentage error rate (MAPE) of 9.28%, MAD of 1,021,423.6, and MSE of 174,130,366. Keywords: forecasting; palm oil; single exponential smoothing   Abstrak: PT. Perkebunan Nusantara IV (Persero) Tinjowan sebagai unit usaha BUMN yang beroperasi di industri perkebunan kelapa sawit. Dalam upaya meningkatkan produksi, perusahaan perkebunan, peningkatan efisiensi produksi agar harga produk sawit lebih kompetitif dengan menentukan hasil panen. Pada perkiraan hasil panen perusahaan masih menerapkan pendekatan tradisional berdasarkan berat janjangan rata-rata (BJR) dengan mempertimbangkan tahun tanam dan luas area tanaman. Namun, tehnik ini kurang efektif dan efisien, Apabila perkiraan yang dibuat perusahaan salah berpotensi menyebabkan kerugian atau peningkatan anggaran produksi. Tujuan dari penelitian ini untuk mendapatkan perbandingan hasil peramalan pada bulan berikutnya dengan ukuran akurasi alpha terbaik menggunakan metode Single Exponential Smoothing. Metode yang digunakan dalam penelitian ini adalah berdasarkan data kualitatif dan kuantitatif dari hasil wawancara dan observasi data bulan desember 2022 - november 2023. Hasil peramalan dari ukuran akurasi nilai alpha 0.9 menggunakan metode Single Exponential Smoothing diperoleh peramalan untuk periode desember 2023 sebesar 13.835578,44 dengan tingkat persentase error MAPE sebesar 9,28%, MAD 1021423.6 dan MSE 174130366. Kata Kunci: kelapa sawit; peramalan; single exponential smoothing

MEASUREMENT OF ALMAMATER SUIT SUPPLY CHAIN PERFORMANCE IN SACIKA COOPERATIVE USING SCOR

Ayu Nirwana, Zahra Fikri, Firmansyah, Aruga Yudish, Fadhilah, Syifa Nur, Fathoni, M Yoka
Abstract: Abstract: SACIKA Cooperative, as a student cooperative at the Telkom Institute of Technology Purwokerto, provides almamater suit procurement services. Currently, the process of procuring and ordering almamater suits is faced&#8230; aced with several obstacles, which results in students as customers feeling disadvantaged during the ordering process. Therefore, it is necessary to evaluate the performance of the supply chain at the SACIKA Cooperative in order to improve efficiency and suitability in the procurement of alma mater suits. This study aims to assess the performance of the alma mater suit supply chain at the SACIKA Cooperative using the SCOR Matrix. This type of research is descriptive quantitative, with data collection conducted through interviews and observations. Supply chain performance measurement is carried out using four attributes and matrices, namely Reliability with Perfect Order Fulfillment (POF), Responsiveness with Order Fulfillment Cycle Time (OFCT) Matrix, Agility with Cost of Goods Sold (COGS), and Assets with Cash-to-Cash Cycle Time (CTCCT) Matrix. The results showed the performance value of each matrix, namely POF of 96.47%, OFCT 1 day, COGS 92.94%, and CTCCT 8 days.             Keywords: SCOR matrix; supply chain management; supply chain flow patterns     Abstrak: Koperasi SACIKA, sebagai koperasi mahasiswa di lingkungan Institut Teknologi Telkom Purwokerto, menyediakan layanan pengadaan jas almamater. Saat ini, proses pengadaan dan pemesanan jas almamater dihadapi beberapa kendala, yang mengakibatkan mahasiswa sebagai pelanggan merasa dirugikan selama proses pemesanan. Oleh karena itu, perlu dilakukan evaluasi terhadap kinerja rantai pasok di Koperasi SACIKA guna meningkatkan efisiensi dan kesesuaian dalam pengadaan jas almamater. Penelitian ini bertujuan untuk menilai kinerja rantai pasok jas almamater di Koperasi SACIKA menggunakan Matriks SCOR. Jenis penelitian ini bersifat deskriptif kuantitatif, dengan pengumpulan data dilakukan melalui wawancara dan observasi. Pengukuran kinerja rantai pasok dilakukan dengan menggunakan empat atribut dan matriks, yaitu Reliability with Perfect Order Fulfillment (POF), Responsiveness with Order Fulfillment Cycle Time (OFCT) Matrix, Agility with Cost of Goods Sold (COGS), dan Assets with Cash-to-Cash Cycle Time (CTCCT) Matrix. Hasil penelitian menunjukkan nilai performansi masing-masing matriks, yaitu POF sebesar 96,47%, OFCT 1 hari, COGS 92,94%, dan CTCCT 8 hari.   Kata kunci: matriks SCOR; manajemen rantai pasok; pola aliran rantai pasok