Abstract:The self-registration machine helps patients register them selves. The use of APM machines at Wava Husada Hospital has not been carried out properly for several reasons, such as Man, Method and Machine. The aim of this research…
esearch is to evaluate the performance of APM users to identify the components and effects to increase the effectiveness of APM. Qualitative research methodologies were used in this study. Data was obtained from APM officers and medical records officers. The results of the research show that the presence of APM officers has helped the patient registration process, but there are several things that make the use of APM less effective at Wava Husada Hospital, namely in terms of staff, the lack of APM officers, in terms of the method of using APM is not carried out in accordance with the SOP, in terms of Machine errors or loading often occur. Consequently, there are too many patients, the registration process is thrown off, services are provided non-procedurally, and registration is completed by hand. Efforts made by officers to ensure that the use of APM runs well are adding APM officers, training APM officers on APM use, and improving internet quality so it doesn't load frequently.
Abstract:Pengelola bandar udara yang ada di Indonesia yaitu PT. Angkasa Pura I (Persero). Bandar Udara Internasional Jenderal Ahmad Yani Semarang memiliki beberapa unit yang bertugas untuk memastikan agar bandara dapat beroperasional…
onal dengan baik. Salah satu unit yang ada di bandara tersebut yaitu Terminal Service Officer (TSO). Kendala yang sering terjadi saat unit TSO sedang melakukan pengawasan pada sisi darat (land side) adalah seringnya terjadi penumpukan flow penumpang, berseraknya trolley pada saat penumpang tiba di area keberangkatan dan kedatangan, pengguna layanan yang merokok tidak pada tempatnya, dan fasilitas yang tidak bekerja semestinya di Bandar Udara Internasional Jenderal Ahmad Yani Semarang. Penelitian ini menggunakan jenis penelitian kualitatif yang pengambilan data penelitian bersumber dari petugas TSO yang bertugas mengawasi sisi darat (land side) area terminal penumpang. Sumber kedua berasal dari penggalian sumber data memalui wawancara secara semi terstruktur kepada narasumber Supervisor unit Terminal Service Officer dan petugas unit Terminal Service Officer. Selain itu, data dalam penelitian ini dilengkapi dengan data observasi dan dokumentasi berupa pengambilan gambar yang bertujuan sebagai penguat data penelitian. Berdasarkan hasil penelitian maka diketahui pengawasan sisi land side oleh Terminal Service Officer (TSO) Sudah sesuai dengan indikator pengawasan adalah akurat, obyektif, koordinasi kerja, fleksibel dan realistis. Sedangkan untuk indikator tepat waktu dan pengawasan terpusat belum sesuai dengan indikator pengawasan dikarenakan kurangnya personel yang bertugas di lapangan. Dilihat dari jobdesk unit Terminal Service Officer (TSO) yang tertuang pada lembar SOP, unit TSO tidak dapat bergerak atau menyelesaikan permasalahan yang terjadi di lapangan dengan sendirinya, jobdesk unit TSO hanya sebatas memeriksa dan mengawasi, jika terdapat kendala di lapangan yang diluar dari jobdesk unit TSO, solusi yang dilakukan adalah dengan berkoordinasi dengan unit terkait.
Abstract:In this study, the main problem is how is the level of performance of Sisobahili Village office employees in the use of technology to improve administrative services in Sisobahili Village, Namohalu Esiwa District, North…
Nias Regency. This study aims to determine the level of performance of Sisobahili Village office employees in the use of technology to improve administrative services. This research uses a qualitative approach with a type of descriptive research, and the object of this study is carried out on natural objects. The data collection techniques used in this study are Observation, Documentation, and Interview. The researcher made observations by directly going into the field to see the object being studied. Then the researcher conducted interviews to explore information to data sources, namely the main informant, key informant, and supporting informant, then collected documents about the use of technology techniques in analyzing the data carried out in this study after data collection, then data reduction, data presentation, and conclusion or verification. Based on the results of the research, it was concluded that the Sisobahili Village Office still does not have adequate facilities to support administrative service activities to the community such as computers that are still not owned by the Sisobahili Village office, the facilities in the Sisobahili Village office, only in the form of laptops and printers . The limitations of these facilities are an obstacle for the Village apparatus in carrying out administrative activities related to the use of technology, so in this case information technology has not been used optimally. Human Resources in the use of information technology by the Sisobahili Village apparatus is still low, due to the low level of education of village apparatus in terms of technology utilization, so that some forms of services carried out still have obstacles, all forms of services related to technology are always charged to operators and other devices that are able to use technology, so it can be concluded based on the results of interviews at the level of human resources of the Village apparatus The use of technology is still minimal. The technology application system in Sisobahili Village has been running since 2018, but in 2022-2023, the Village information system, based semi-online, due to a lack of support, and for 2024 the plan will be carried out online through the website.
Abstract:This research focuses on five indicators that influence service quality at the Tihu Village Office in Teluk Ambon District, Ambon: Tangible, Reliability, Responsiveness, Assurance, and Empathy. The study aims to analyze…
the service quality specifically at the Tihu Village Office within Teluk Ambon Subdistrict, Ambon City. The total sample size for this study was 30 respondents, comprising 5 purposively sampled employees and 25 community respondents selected incidentally. This research adopts a quantitative approach. Data was collected using observation and questionnaires, with frequency tables used for analysis. Based on the analysis of questionnaire data across the five indicators (tangible, reliability, responsiveness, assurance, empathy), the findings indicate that the service quality at the Tihu Village Office in Teluk Ambon Subdistrict is deemed insufficient.
Abstract:The focus of research in this study is to understand the symptoms of objects thoroughly so that researchers can identify existing problems and formulate problems to be studied. This research focused on the application of…
work discipline to improve employee performance at the Hilimegai Sub-district Office, South Nias Regency with a descriptive approach. The purpose of descriptive research is to describe and analyze research data related to phenomena, social activities, and human attitudes in various situations. At the Hilimegai Sub-district Office of South Nias Regency, the implementation of work discipline is quite good because most employees arrive on time although a small number are sometimes late due to long distances from home, but this is not used as an excuse and they still obey the rules. Employees there also always take care of office equipment as a form of discipline. They also show high responsibility by diligently completing work and are willing to work overtime to achieve work targets. However, adherence to the rules still needs to be improved because some employees often neglect their duties. Employees at the Hilimegai Subdistrict Office of South Nias Regency work for 8 hours a day, from 8 am to 4 pm, and always follow the rules that apply in their office.
Abstract:Research on the constraints of teachers at SMPN 2 Dompu in module design and assessment of the project to strengthen the profile of Pancasila students (P5) in the Independent Curriculum is very important to carry out because…
ause one of the important aspects of the independent curriculum is P5. This research aims to find out what obstacles the teachers of SMPN 2 Dompu have in designing modules and assessing the project to strengthen the Pancasila student profile (P5) of the Merdeka Curriculum. The research method used in this research is a qualitative method. The data analysis technique used in this research is a data analysis technique developed by Creswell including data collection, data reduction, data display, and drawing conclusions. The results of this research are that there are 6 teacher obstacles. The first teacher has difficulty identifying the readiness stages of educational units in designing modules and project assessments to strengthen the profile of Pancasila students (P5). Second, teachers have difficulty determining dimensions and themes in designing modules and assessments for projects to strengthen the profile of Pancasila students (P5). Third, teachers have difficulty designing and determining time allocation in module design and assessment as well as implementing projects to strengthen the profile of Pancasila students (P5). Fourth, teachers have difficulty developing topics and activity lines in designing modules and assessments for projects strengthening the profile of Pancasila students (P5). Fifth, teachers have difficulty creating and designing project modules for strengthening Pancasila student profiles (P5). Sixth, teachers do not yet understand how to create assessment and assessment rubrics in the project to strengthen the profile of Pancasila students (P5). Recommendations from the results of this research are (1) the Dompu Regency Youth and Sports Education Office must provide training related to P5 module design and P5 Assessment to teachers at SMPN 2 Dompu, (2) Principals must collaborate with campus or external parties to conduct training for teachers.
Abstract:This study aims to analyze the transformational leadership of the motivation of village apparatus work at the Asembagus village office. Transformational leadership is a leadership concept that focuses on developing and empowering…
mpowering subordinates through inspirational vision, high motivation and the establishment of interpersonal relationships. This research method uses qualitative techniques with data collection techniques through observation and interviews with village officials and village heads at the Asembagus village office. This type of research uses qualitative descriptive research because it collects information about the status of an existing problem. By using qualitative descriptive, it aims to better understand the problem more deeply. The results of this study show that transformational leadership has an influence on increasing the motivation of village officials at the Asembagus village office.
Abstract:This study evaluates the umrah service policy implemented by the Regional Office of the Ministry of Religious Affairs of Maluku Province. The research was motivated by the need to ensure that umrah services provide protection,…
ction, convenience, administrative certainty, and equitable access for prospective pilgrims in an archipelagic province. A qualitative descriptive approach was used. Data were collected through observation, document review, and in-depth interviews with officials and employees involved in umrah service management at the Regional Office during August-October 2023. The analysis applies six public-policy evaluation criteria: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. The findings show that the policy has generally met the six criteria. Effectiveness is reflected in administrative preparation, document control, security, and comfort before departure, during the stay in Saudi Arabia, and during return. Efficiency is shown through the use of available resources, a service process of approximately three to ten days, and continuous monitoring of travel providers. Adequacy is reflected in supervision of facilities, accommodation, safety standards, information, and complaint mechanisms. Equity is pursued through equal access, affordable costs, gender sensitivity, and protection of pilgrims. Responsiveness appears in rapid responses to complaints, emergency coordination, and service improvement based on feedback. Appropriateness is demonstrated through compliance with Islamic values, business ethics, regulations, and Saudi Arabian procedures. The study implies that digital registration, transparent quota management, cost audits, emergency response teams, and certified service personnel are needed to strengthen umrah service governance.
Abstract:Penelitian ini merupakan penelitian deskriptif kualitatif yang bertujuan untuk mengetahui Bagaimana Penerapan e-Government Melalui Pelaksanaan Program KTP digital di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Penelitian…
nelitian ini dilaksanakan di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Pengambilan data primer dilakukan melalui observasi, wawancara dan dokumentasi terhadap sejumlah informan yang dianggap terlibat secara langsung dalam Penerapan e-Government Melalui Pelaksanaan Program KTP Digital di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Hasil penelitian ini menunjukan bahwa program KTP Digital telah memberikan kontribusi signifikan dalam meningkatkan efisiensi dan aksesibilitas layanan administrasi kependudukan. Namun, masih terdapat tantangan terkait infrastruktur, sumber daya manusia, keamanan data, penerimaan masyarakat, serta kurangnya informasi yang diberikan oleh aparat desa atau instansi tertentu mengenai kebijakan baru terkait aktivasi KTP digital, sehingga ada banyak masyarakat yang belum mengetahui tentang adanya KTP digital. Penelitian ini memberikan wawasan penting bagi pemerintah dalam mengoptimalkan implementasi E-Government untuk meningkatkan kualitas pelayanan publik secara keseluruhan.
Abstract:The conclusion of this study indicates that the implementation of offensive and defensive strategies in the Sub-District Office has proceeded adequately. Evaluation of offensive strategy indicators, such as the approach…
among colleagues, shows a significant improvement. Although it is already quite good, further improvement is necessary, especially in terms of employees giving warnings to colleagues who violate rules. The family approach has also positively contributed to efforts to prevent bureaucratic pathologies. The weekly evaluations conducted by the section head with the team can be seen as a proactive step in maintaining performance quality. Although it is already quite good, there is a need for improvement to make these evaluations more effective in preventing and addressing violations. On the defensive strategy side, implementing mild sanctions in the form of written warnings has been effective. These sanctions are given to employees who violate rules, such as being absent without notice for 6 to 10 days. Moderate and severe sanctions have also been well implemented when needed, indicating readiness to respond to more serious violations. Overall, offensive and defensive strategies in the Sub-District Office of Pitumpanua are already quite good, but continuous improvement is needed to ensure their effectiveness in dealing with various situations and cases of bureaucratic pathologies in the future.