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Showing 74 articles found for "Errors"

Pelatihan Manajemen Kualitas Pada UKM Sabila Handcraft

Wibowo, Sadiq Ardo, Ilmi, Nurul, R.G, Dinda Okta Dwiyanti, Asmarawati, S.T., M.T., Citra Indah
Abstract: Abstract: Competition in today's business world is getting tighter, thus causing increasing competition among business actors in today's very open market era. Whether it's a company that produces the final product or service.… vice. The pandemic has forced many people to increase their creativity so that the businesses they create can survive and become a support for the economy. Activities and efforts undertaken must be able to have a high selling value and have the creativity to attract the attention of consumers. Sabila Handcraft is a handcraft UKM that sells handcrafted products. It is known that there are still many obstacles that occur in the production process, including rejected products that must be repaired such as wrong designs and wrong cuts, rejects when distributing goods to consumers caused by negligence in the delivery process (items stacked, products not working), as well as PO (Purchase Order) which is quite long takes almost 1 week from the order made. These rejects were caused by errors from operators who were not careful in designing and lack of quality management training for workers at UKM Sabila Handcraft. Through this training, it is hoped that it will have a positive impact, especially improving performance in the Sabila Handcraft UKM so that it can increase the output of the products produced and increase customer satisfaction. Keywords: quality; hancraft; UKM    Abstrak: Persaingan di dunia bisnis saat ini semakin ketat, sehingga menyebabkan semakin meningkatnya persaingan para pelaku usaha di era pasar yang sangat terbuka saat ini. Baik itu perusahaan yang menghasilkan hasil akhir produk ataupun jasa. Pandemi membuat banyak orang untuk meningkatkan kreativitas agar usaha yang dibuat tetap bisa bertahan dan menjadi penyokong ekonomi. Kegiatan dan usaha yang dilakukan harus bisa memiliki nilai jual yang tinggi dan memiliki kreativitas untuk menarik perhatian konsumen. Sabila Handcraft adalah salah satu UKM handcraft yang menjual produk-produk kreasi pekerjaan tangan. Diketahui masih banyak kendala yang terjadi pada proses produksinya, diantara produk reject yang harus diperbaiki seperti salah desain dan salah potong, reject pada saat pendistribusian barang ke konsumen yang disebabkan karena kelalaian dalam proses pengiriman (barang ditumpuk, produk tidak berfungsi), serta PO (Purchase Order) yang cukup lama membutuhkan waktu hampir 1 minggu dari pemesanan yang dilakukan. Berbagai reject ini disebabkan karena kesalahan dari operator yang kurang teliti dalam mendesain serta kurang adanya pelatihan tentang manajemen kualitas kepada para pekerja di UKM Sabila Handcraft. Untuk itu perlu pelatihan mengenai manajemen kualitas pada UKM Sabila Handcraft untuk mengelola dan memastikan kualitas produk, layanan, atau proses bisnis secara efektif. Melalui pelatihan ini diharapkan dapat memberikan dampak positif khususnya memperbaiki kinerja di UKM Sabila Handcraft sehingga dapat meningkatkan output dari produk yang dihasilkan serta meningkatkan kepuasan pelanggan. Kata kunci: kualitas; handcrft; UKM

Pemanfaatan Aplikasi E-Masjid Sebagai Informasi Bagi BKM Al-Ikhlas

Marpaung, Nasrun, Nata, Andri, Yesputra, Rolly
Abstract: Abstract: All fields of work have utilized information technology because data processing is fast and produces good results as expected. Utilization of Information Systems as a form of transparency of the Al-Ikhlas mosque… e in improving the quality of BKM performance by utilizing the website as a medium of information is a form of concern and a form of good performance so that later the Kisaran Naga village community can access the latest information. In addition, BKM Al-Ikhlas annually receives zakat as one of the routine activities that really requires the latest and greatest data, so that there are no accurate errors in delivering zakat to the mustahaq. However, because there is no system that can accommodate this data, it becomes a problem every year. So we need an application that can provide solutions to existing problems. This application is made using the PHP programming language which produces applications that can be accessed from anywhere and anytime, making it easier for users. The E-Masjid application is also an application that can manage mosque cash information, and zakat payments that make it easier for the community of the Kisaran Naga village and BKM Al-Ikhlas to handle good zakat transactions. Keywords: application; e-masjid; zakat Abstrak: Seluruh bidang pekerjaan sudah memanfaatkan teknologi informasi dikarenakan pengolahan data yang cepat dan baik menghasilkan hasil yang baik juga sesuai dengan yang diharapkan. Pemanfaatan Sistem Informasi sebagai bentuk transparansi kegiatan masjid Al-Ikhlas dalam peningkatan kualitas kinerja BKM dengan memanfaatkan website sebagai media informasi merupakan bentuk kepedulian dan bentuk kinerja yang baik yang nantinya pihak masyarakat kelurahan Kisaran Naga dapat mengakses informasi yang up to date. Selain itu BKM Al-Ikhlas setiap tahunnya melakukan penerimaan zakat sebagai salah satu kegiatan rutin yang sangat membutuhkan data yang akurat dan mutakhir, sehingga tidak ada kesalahan dalam penyaluran zakat kepada yang mustahaq. Namun dikarenakan tidak adanya sistem yang dapat menampung data tersebut menjadi masalah setiap tahunnya. Sehingga dibutuhkan sebuah aplikasi yang dapat memberikan solusi terhadap permasalahan yang ada. Aplikasi ini dibuat menggunakan bahasa pemrograman PHP yang menghasilkan aplikasi yang dapat diakses dari manapun dan kapanpun sehingga memudahkan pengguna. Aplikasi E-Masjid juga merupakan aplikasi yang dapat mengelola informasi kas masjid, dan pembayaran zakat yang memudahkan masyarakat lingkungan kelurahan Kisaran Naga dan BKM Al-Ikhlas dalam mengelola transaksi zakat yang baik. Kata kunci: aplikasi; e-masjid; zakat

PREDICTING TEA HARVEST PRODUCTION AT BAH BUTONG USING RANDOM FOREST AND HISTORICAL DATA

Prayoga, Hafizd, Ramadhan Nasution, Yusuf
Abstract: Abstract: Accurate forecasts of tea harvest production are important for workforce planning, factory operations, and marketing decisions, yet conventional estimation in plantations often relies on field experience and can… n be biased and less adaptive to changing conditions. This study aims to develop a Random Forest Regression model to predict tea harvest production at the Bah Butong tea plantation using historical operational and climate-related data. The dataset consists of 60 monthly records (2020–2024) with six predictor variables: rainfall (mm), number of rainy days, pest level, weed level, number of harvested trees and land area. Data were split into 80% training (48 samples) and 20% testing (12 samples). Model hyperparameters were optimized using RandomizedSearchCV with RepeatedKFold cross-validation (5 folds, 3 repeats). The tuned model achieved MSE of 668,980,524.45, RMSE of 25,864.66 kg, MAE of 19,838.69 kg, and MAPE of 7.59% on the test set. The results indicate that the model can provide practical production estimates, with errors averaging about 7–8% of the actual production. Feature importance analysis shows that the number of harvested tea bushes and cultivated area contribute most to predictions. Future work should extend the historical period and incorporate time-based features (seasonality/lag) for improved forecasting.             Keywords: hyperparameter tuning; production prediction; random forest; regression; tea harvest   Abstrak: Perkiraan akurat produksi panen teh sangat penting untuk perencanaan tenaga kerja, operasional pabrik, dan keputusan pemasaran, namun estimasi konvensional di perkebunan seringkali bergantung pada pengalaman lapangan dan dapat bias serta kurang adaptif terhadap perubahan kondisi. Studi ini bertujuan untuk mengembangkan model Regresi Random Forest untuk memprediksi produksi panen teh di perkebunan teh Bah Butong menggunakan data operasional dan data terkait iklim historis. Dataset terdiri dari 60 catatan bulanan (2020–2024) dengan enam variabel prediktor: curah hujan (mm), jumlah hari hujan, tingkat hama, tingkat gulma, jumlah pokok panen, dan luas lahan. Data dibagi menjadi 80% data pelatihan (48 sampel) dan 20% data pengujian (12 sampel). Parameter model dioptimalkan menggunakan RandomizedSearchCV dengan validasi silang RepeatedKFold (5 lipatan, 3 pengulangan). Model yang telah disempurnakan mencapai MSE sebesar 668.980.524,45, RMSE sebesar 25.864,66 kg, MAE sebesar 19.838,69 kg, dan MAPE sebesar 7,59% pada set data uji. Hasil tersebut menunjukkan bahwa model dapat memberikan estimasi produksi yang praktis, dengan kesalahan rata-rata sekitar 7–8% dari produksi aktual. Analisis kepentingan fitur menunjukkan bahwa jumlah semak teh yang dipanen dan luas lahan budidaya paling berkontribusi pada prediksi. Pekerjaan selanjutnya harus memperpanjang periode historis dan menggabungkan fitur berbasis waktu (musiman/lag) untuk peramalan yang lebih baik.   Kata kunci: panen teh; prediksi produksi; random forest; regresi; tuning parameter

IMAGE PROCESSING SYSTEM FOR SEMICONDUCTOR CHIP COUNTING AT PT ELEKTRONIK INDONESIA

Hasbullah, Hasbullah, Gunawan, Agus Indra, Setiawardhana
Abstract: Abstract: Conventional semiconductor chip counting at PT Elektronik Indonesia relies on manual weighing, which is prone to human error and inefficiency. This study proposes a desktop-based counting system using a digital… scanner and image processing. The novelty lies in integrating horizontal-vertical projection with probabilistic Hough transform to robustly detect grid lines, form square cells, and enable accurate unit estimation via average intensity analysis, eliminating the need for reference weighing. Experiments on 15 actual chip images yielded an error rate of 0.009519% and up to 73.674%time efficiency gains compared to the manual method. The system reduces operator dependency, minimizes errors, and accelerates counting, providing a practical machine vision solution for semiconductor production.             Keywords: chip counting; image processing; probabilistic hough transform; grid line detection; time effeciency.     Abstrak: Penghitungan chip semikonduktor konvensional di PT Elektronik Indonesia bergantung pada penimbangan manual, yang rentan terhadap kesalahan manusia dan kurang efisien. Penelitian ini mengusulkan sistem penghitungan berbasis desktop menggunakan scanner digital dan pengolahan citra. Kebaruan terletak pada integrasi proyeksi horizontal-vertikal dengan probabilistic Hough transform untuk mendeteksi garis grid secara kuat, membentuk sel persegi, serta memungkinkan estimasi unit akurat melalui analisis intensitas rata-rata, sehingga menghilangkan kebutuhan penimbangan referensi. Eksperimen pada 15 citra chip aktual menghasilkan tingkat kesalahan 0,009519% dan peningkatan efisiensi waktu hingga 73,674% dibandingkan metode manual. Sistem ini mengurangi ketergantungan operator, meminimalkan kesalahan, dan mempercepat penghitungan, menyediakan solusi machine vision praktis untuk produksi semikonduktor.   Kata kunci: penghitungan chip; pengolahan citra; probabilistic Hough transform; deteksi garis grid; efisiensi waktu.

WEB-BASED INVENTORY SYSTEM DEVELOPMENT WITH AGILE AT CV DAZRY HARAPAN

Saputra, Muhammad Hadi, Dristyan, Febri, Handoko, Dedi
Abstract: Abstract: Dazry Harapan Household Industry (IRT) is an SME in Jambi City specializing in the production of laundry perfume and previously relied on manual record-keeping using notebooks. This conventional method created… several issues, including frequent stock recording errors, difficulties in preparing financial reports, delays in identifying minimum stock levels, and the absence of structured historical data. This study aims to develop a web-based digital recording system to improve efficiency, accuracy, and transparency in inventory management. The system was developed using the Agile (Scrum) methodology through three sprints covering the creation of login modules, stock and transaction recording, reporting, minimum-stock notifications, and interface refinement. System design was formulated using use case diagrams, flowcharts, database modeling, and interface prototypes based on the Laravel framework. User Acceptance Testing (UAT) demonstrated high user satisfaction, with 90% of respondents stating that the system is easy to use, 85% reporting faster administrative processes, and 95% acknowledging improved reporting accuracy. The system also increased recording efficiency by 66%—from 3 minutes to 1 minute per transaction—and reduced stock recording errors from 15% to 2% per month. The results indicate that implementing a web-based digital recording system significantly enhances the operational performance of SMEs.             Keywords: SMEs, digital recording system, Agile, inventory management, Laravel.   Abstrak: Industri Rumah Tangga (IRT) Dazry Harapan merupakan UMKM di Kota Jambi yang bergerak pada produksi parfum laundry dan masih menggunakan sistem pencatatan manual berbasis buku tulis. Metode konvensional tersebut menimbulkan berbagai permasalahan, seperti tingginya kesalahan pencatatan stok, hambatan dalam penyusunan laporan keuangan, keterlambatan identifikasi stok minimum, serta ketiadaan rekap data historis yang terstruktur. Penelitian ini bertujuan mengembangkan sistem pencatatan digital berbasis web untuk meningkatkan efisiensi, akurasi, dan transparansi manajemen persediaan. Pengembangan dilakukan menggunakan metode Agile (Scrum) melalui tiga sprint yang mencakup pembangunan modul login, pencatatan stok, transaksi, laporan, notifikasi stok minimum, serta penyempurnaan antarmuka. Desain sistem dirumuskan menggunakan use case diagram, flowchart, perancangan database, dan prototipe antarmuka berbasis Laravel. Hasil pengujian melalui User Acceptance Test (UAT) menunjukkan tingkat penerimaan pengguna yang tinggi, yaitu 90% menilai sistem mudah digunakan, 85% merasakan percepatan proses pencatatan, dan 95% menilai laporan yang dihasilkan lebih akurat. Efisiensi waktu pencatatan meningkat sebesar 66%, dari 3 menit menjadi 1 menit per transaksi, sedangkan tingkat kesalahan pencatatan menurun dari 15% menjadi 2% per bulan. Penelitian ini membuktikan bahwa implementasi sistem pencatatan digital berbasis web mampu meningkatkan kualitas operasional UMKM secara signifikan.   Kata kunci: UMKM; sistem pencatatan digital; Agile; manajemen stok; Laravel;

COMPARISON OF NAÏVE BAYES, SVM, K-NN, DECISION TREE, AND RANDOM FOREST IN SENTIMENT ANALYSIS BASED ON SEABANK APPLICATION ASPECTS

Fachrozi, Muhammad Al, Tania, Ken Ditha
Abstract: Abstract: The increasing use of digital banking applications has led to the need for a deeper understanding of user perceptions, especially through aspect-based sentiment analysis. This study aims to classify the sentiment… nt of SeaBank app users by focusing on four main aspects: learnability, efficiency, technical issues or errors, and satisfaction. Review data totaling 1,971 comments were collected from the Google Play Store and labeled with sentiments based on the scores (ratings) given by users. The CRISP-DM approach serves as the methodological framework for this study, which includes five classification algorithms: Naïve Bayes, Support Vector Machine (SVM), k-Nearest Neighbor (k-NN), Decision Tree, and Random Forest. The evaluation results show that the SVM algorithm provides the best performance with the highest average value of the four aspects achieving accuracy of 93.91%, Precision of 91.16%, recall of 97.96% and F1-Measure of 94.33%. According to the research findings, the Support Vector Machine (SVM) algorithm provides the best performance when performing aspect-based sentiment analysis on text data from digital banking application reviews. The findings are expected to serve as a reference for the development of automated evaluation systems that rely on user opinions as the basis for decision making.             Keywords: aspects; CRISP-DM; digital Banking; seabank; sentiment analysis     Abstrak: Peningkatan pemakaian aplikasi perbankan digital mendorong perlunya pemahaman yang lebih dalam mengenai persepsi pengguna, terutama melalui analisis sentimen berbasis aspek. Penelitian ini bertujuan untuk mengklasifikasikan sentimen pengguna aplikasi SeaBank dengan berfokus pada empat aspek utama: kemudahan dipelajari (learnability), efisiensi penggunaan (efficiency), kendala atau kesalahan teknis (error), serta tingkat kepuasan (satisfaction). Data ulasan berjumlah 1.971 komentar dikumpulkan dari Google Play Store dan diberi label sentimen berdasarkan skor (rating) yang diberikan oleh pengguna. Pendekatan CRISP-DM berfungsi sebagai kerangka metodologis untuk penelitian ini, yang mencakup lima algoritma klasifikasi: Naïve Bayes, Support Vector Machine (SVM), k-Nearest Neighbor (k-NN), Decision Tree, dan Random Forest. Hasil evaluasi menunjukkan bahwa algoritma SVM memberikan performa terbaik dengan nilai rata-rata dari ke empat aspek tertinggi yang mencapai accuracy sebesar 93.91%, Precision sebesar 91.16%, recall sebesar 97.96% dan F1-Measure sebesar 94.33%. Menurut temuan penelitian, algoritma Support Vector Machine (SVM) memberikan kinerja terbaik saat melakukan analisis sentimen berbasis aspek pada data teks dari ulasan aplikasi Seabank. Temuan ini diharapkan dapat menjadi referensi bagi pengembangan sistem evaluasi otomatis yang mengandalkan opini pengguna sebagai dasar pengambilan keputusan.   Kata kunci: Analisis Sentimen, Aspek, Bank Digital, SeaBank, CRISP-DM

CRITERIA ANALYSIS OF COURSE PARTICIPANTS USING K-MEANS: A CASE STUDY OF INET PALEMBANG

Muhammad Rasuandi Akbar, Agramanisti Azdy, Rezania, Novaria Kunang, Yesi, Adha Oktarini Saputri , Nurul
Abstract: Abstract: INET Computer Palembang, as a computer training institution, faces difficulties in understanding participant characteristics due to variations in age, educational background, and chosen course packages. This study… udy aims to analyze participant criteria and group them based on similarities using the K-Means Clustering algorithm. The data used were historical records of course participants from 2022 to 2025. The research process followed the CRISP-DM stages, starting from data cleaning and transformation, determining the optimal number of clusters using the Elbow Method, to evaluating cluster quality with the Davies-Bouldin Index. The implementation was carried out using Python and the scikit-learn library. The results show that the optimal number of clusters is k=5 with a Sum of Squared Errors (SSE) value of 1064.66 and a Davies-Bouldin Index (DBI) score of 0.820, indicating good cluster quality. The resulting clustering provides a structured profile of participants and demonstrates that K-Means is effective in segmenting course participants. These findings are expected to assist the institution in designing more targeted training programs. Keywords: clustering; data mining; elbow method; k-means; computer course

ANALYSIS OF PSI METHOD IN DECISION SUPPORT SYSTEM TO SELECT THE FEASIBILITY OF COVID 19 PATIENT DATA SCANNER RESULTS

Zulkarnain, Iskandar, Sri Wahyuni, Meri, Sonata, Fifin
Abstract: Abstract: Hospitals play an important role in examining the scan results of patient data infected with the Covid 19 virus. However, there are problems when processing the scan results, namely that sometimes errors occur… in the scan data, causing many failures and delays in sending data to the Health Office. The purpose of this study is to build a Desktop-based decision support system application that can facilitate hospitals in selecting the eligibility of the scan results of Covid 19 patient data. The urgency in examining the scan results of Corona patient data is a very pressing public health issue, because the long-term impact is very significant for patients. Thus, a scientific discipline is needed that can support the decision-making process, namely the Decision Support System using the Preference Selection Index (PSI) method. PSI is a simple and easy calculation method, based on statistical concepts without having to determine attribute weights. The results of this method are clear and firm values ​​​​based on the level of strength of the rules applied. The results of the research conducted on the PSI process can be concluded that valid Covid 19 patient data is Recap File I with a value of 0.2042 which is declared valid and accepted.             Keywords: covid-19; decision support system; PSI

BATTERY LIFESPAN PREDICTION FOR MOTORCYCLES USING DOUBLE MOVING AVERAGE

Syahputra, Heru, Jhonson Efendi Hutagalung, Suparmadi
Abstract: Abstract: The inability to accurately monitor the lifespan of motorcycle batteries can lead to sudden failures, disrupt user activities, and increase maintenance costs. This issue is exacerbated by the absence of a predictive… ctive system that can assist users and workshops in planning maintenance and managing battery inventory effectively. This study aims to develop a battery lifespan prediction model for motorcycles using the Double Moving Average (DMA) method. The model is built based on historical data from 12 motorcycle units, including usage frequency, duration, terrain conditions, and maintenance habits. Forecasting is conducted through two stages of moving averages followed by trend parameter calculations. Evaluation results show that the model has a high level of accuracy, with MAPE = 0.10, MAD = 1.68, and RMSE = 2.14, indicating very low prediction errors. In addition, DMA is also used to forecast product demand at PT Anugerah Karya Abiwara Kisaran to prevent stock shortages. The system is developed using Visual Studio 2010 and Microsoft Access and has proven effective in supporting maintenance planning and inventory control. With its high accuracy and efficiency, the results of this study provide tangible contributions to decision-making in battery maintenance and inventory management. Keywords: battery; DMA; motorcycle; prediction.   Abstrak: Ketidakmampuan dalam memantau usia pakai aki sepeda motor secara akurat dapat menyebabkan kerusakan mendadak, mengganggu aktivitas pengguna, serta meningkatkan biaya perawatan. Permasalahan ini diperburuk oleh tidak tersedianya sistem prediktif yang membantu pengguna dan bengkel dalam merencanakan perawatan serta mengelola persediaan aki secara efisien. Penelitian ini bertujuan untuk mengembangkan model prediksi usia pemakaian aki sepeda motor dengan menggunakan metode Double Moving Average (DMA). Model dibangun berdasarkan data historis dari 12 unit sepeda motor yang mencakup frekuensi penggunaan, durasi, kondisi medan dan kebiasaan perawatan. Proses peramalan dilakukan melalui dua tahap perataan bergerak, yang kemudian diikuti dengan perhitungan parameter tren. Hasil evaluasi menunjukkan bahwa model ini memiliki tingkat akurasi yang tinggi, dengan nilai MAPE sebesar 0,10, MAD sebesar 1,68, dan RMSE sebesar 2,14, yang mengindikasikan tingkat kesalahan prediksi yang sangat rendah. Selain itu, metode DMA juga diterapkan untuk meramalkan permintaan produk pada PT Anugerah Karya Abiwara Kisaran guna mencegah terjadinya kekurangan stok. Sistem dikembangkan menggunakan Visual Studio 2010 dan Microsoft Access, serta terbukti efektif dalam mendukung perencanaan perawatan dan pengendalian persediaan. Dengan akurasi dan efisiensi yang tinggi, hasil penelitian ini memberikan kontribusi nyata dalam pengambilan keputusan terkait pemeliharaan aki dan manajemen inventori. Kata kunci: baterai; DMA; prediksi; sepeda motor.

SENTIMENT ANALYSIS OF THE HALODOC APPLICATION USING THE SUPPORT VECTOR MACHINE (SVM) ALGORITHM

Rachmadi Putri, Fairuz Amani, Siswanti, Sri
Abstract: Abstract: The Halodoc application, as a digital healthcare service platform, has been widely used for various medical purposes, such as doctor consultations, medication purchases, and laboratory services. User interactions… ns and reviews play a crucial role in enhancing service quality. Sentiment analysis was conducted using the Support Vector Machine (SVM) method to assess user perceptions and satisfaction based on reviews obtained from the Google Play Store platform. The analysis process included data collection, text preprocessing, data transformation using TF-IDF, and training an SVM model to predict sentiment. The model achieved its highest accuracy of 88.32% in the first scenario. However, accuracy slightly decreased in the second and third scenarios, reaching 86.25% and 86.94%, respectively. The analysis results indicated that the model performed best in the first scenario, with the lowest number of prediction errors. Additionally, the model was more accurate in classifying negative and positive sentiments than neutral ones.             Keywords: halodoc application; sentiment analysis; support vector machine algorithm   Abstrak: Aplikasi Halodoc, sebagai platform layanan kesehatan digital, telah banyak digunakan untuk berbagai keperluan medis seperti konsultasi dokter, pembelian obat, dan layanan laboratorium. Interaksi pengguna dan ulasan mereka memiliki peran krusial dalam meningkatkan mutu layanan. Analisis sentimen dilakukan dengan menggunakan metode Support Vector Machine (SVM) untuk mengetahui persepsi dan kepuasan pengguna berdasarkan ulasan yang diperoleh dari Platform Google Play Store. Proses analisis mencakup pengumpulan data, pra-pemrosesan teks, transformasi data menggunakan TF-IDF, dan pelatihan model SVM untuk memprediksi sentimen. Hasil pelatihan model dengan akurasi tertinggi sebesar 88,32% pada skenario pertama. Akurasi sedikit menurun pada skenario kedua dan ketiga, masing-masing sebesar 86,25% dan 86,94%, Hasil analisa menunjukkan bahwa model memiliki performa terbaik pada skenario pertama dengan jumlah kesalahan prediksi terkecil. Selain itu, model cenderung lebih akurat dalam mengklasifikasikan sentimen negatif dan positif dibandingkan netral..   Kata kunci: algoritma support vector machine; analisis sentimen; aplikasi halodoc