Abstract:Increased productivity in SMEs in terms of quality service delivery is crucial for economic growth and development. Most SMEs are bedevilled with destructive workplace deviant behaviour, particularly the incivility of owners/managers…
ners/managers and employees towards customers, which have different consequences for workplace performance parameters such as a decline in sales, low patronage, and by extension, weak gross domestic product contribution. Using the social exchange theory, this cross-sectional study examined the influence of workplace incivility on productivity among 365 owners/managers, supervisors, and employees of SMEs in the liquefied petroleum gas sub-sector in Lagos State. Stratified proportionate sampling was utilized to select the respondents. The outcomes revealed that workplace incivility in the form of rudeness, discourteous disposition, and derogatory remarks predicted productivity in terms of an interaction between customers and employees and the capacity of the service process. Also, our findings accentuated the essence of avoiding direct and indirect costs that are linked with workplace incivility. The study recommended the communal and positive interpersonal relationships between owners/managers, employees, and customers and suggested training on emotional intelligence as a panacea for behavioral responses.
Abstract:The role of professionalism of employes is determined by the level of abilty of employes who are reflected through everyday behavior in the organizations. the ability of employes in providing public services leads to the…
achievement of organizational goals that have been planned previously. The regional financial and asset management agency of konawe regency. The results showed that the work productivity of the employees of the Konawe district financial and asset management agency can be achieved in terms of aspects, (a) ability, (b) improving the results achieved, (c) the spirit of work, (d) self deflopment, and (e) quality. factors that influence the work productivity of employes of the konawe district financial and asset management agency, which consist of factors. Motivation, with the motivation of employees to work more productively, Discipline, namely employees who work by obeying the rules and regulations existing rules, Work, ethics employees at work have character, attitude and ethics. Skills, namely employees in work are supported by work skills acquired through education and training or technical guidance. education, namely employees thou who have formal education affect the work ability of employees.
Abstract:The paper examined the challenges of undergraduate’s students on off-campus life on their social life and academic performance. It is a form of descriptive design that uses a representative sample to collect data. The population…
population consist of all undergraduate students in all the six faculties of Adekunle Ajasin University, Akungba-Akoko. A simple random sampling technique was used to select 200 students, the instrument for data collection was self-constructed questionnaire titled “off-campus, social and academic life of undergraduates’’ on four-point likert scale. The face and content validity of the instrument was ascertained by the researchers. Test-retest technique was used by the researcher, Pearson product movement correlation was used to determine the correlation coefficient which was 0.76. Three hypotheses were formulated to guide the study. The hypotheses were tested using Pearson Product Moment Correlation analysis. The result indicated that there was a significant relationship between off-campus life and academic activities of undergraduate students. The result also showed that there was a significant relationship between off-campus life and academic activities of undergraduate students, and finally the result revealed that there is a significant relationship between off-campus life and academic activities of undergraduate students. It was suggested that The Management of the institution should monitor the activities of students living off-campus.
Abstract:This paper aims to determine: 1) the Benefits of using organic fertilizers for soil fertility, and 2) Knowing about soil productivity as a medium for supporting plant growth. The research method qualitative approach, which…
ch is a scientific approach that produces descriptive data in the form of written words from the narratives of the sources or objects under study. The results of this research is that in the current era of globalization, organic is very important for the development of people who want to live healthily and without damaging the surrounding environment by utilizing natural materials or the remnants of kitchen waste. So farmers are expected to be more aware and creative in the use of organic fertilizers and it is hoped that farmers' income will also increase.
Abstract:Evaluasi kinerja pegawai honorer di instansi publik seringkali bergantung pada penilaian linguistik yang subjektif, sehingga memicu bias penilai dan keterbatasan akuntabilitas. Untuk mengatasi masalah tersebut, penelitian…
n ini mengusulkan model hibrida Fuzzy-Weighted Product. Logika Fuzzy diterapkan untuk mentransformasikan istilah linguistik menjadi Triangular Fuzzy Numbers (TFN) dan skor tegas (crisp), sementara metode Weighted Product digunakan untuk mengagregasikan skor tersebut berdasarkan bobot multi-kriteria. Model ini dievaluasi melalui studi kasus yang melibatkan sepuluh pegawai honorer berdasarkan lima kriteria: disiplin, tanggung jawab, kualitas kerja, kerja sama, dan inisiatif. Hasil eksperimen menunjukkan bahwa model hibrida ini berhasil meminimalkan subjektivitas penilai dan menghasilkan perengkingan yang dapat direproduksi secara matematis. Analisis sensitivitas mengonfirmasi stabilitas hasil peringkat akhir, sehingga model Hibrida Fuzzy Weighted Product yang diusulkan ini sangat sesuai untuk digunakan sebagai kerangka kerja utama dalam sistem pendukung keputusan untuk penilaian kinerja di sektor publik.
Performance evaluation of honorary employees in public institutions often relies on subjective linguistic assessments, leading to evaluator bias and limited accountability. To address this, this paper proposes a Hybrid Fuzzy-Weighted Product (Fuzzy-Weighted Product) model. Fuzzy Logic is adopted to transform linguistic terms into Triangular Fuzzy Numbers (TFN) and crisp scores, while the Weighted Product method aggregates these scores based on multi-criteria weights. The model was evaluated using a case study of ten honorary employees across five criteria: discipline, responsibility, work quality, cooperation, and initiative. The experimental results demonstrate that the hybrid model successfully minimizes evaluator subjectivity and delivers mathematically reproducible rankings. A sensitivity analysis confirms the stability of the final rankings, making the proposed Hybrid Fuzzy–Weighted Product model highly suitable as a core framework for decision-support systems in public sector performance appraisal.
Abstract:Perkembangan teknologi kecerdasan buatan atau Artificial Intelligence (AI) telah memberikan dampak transformasi yang masif di berbagai sektor, termasuk pendidikan. Guru dituntut untuk beradaptasi dengan alat digital guna…
menciptakan suasana belajar interaktif bagi siswa generasi Z dan Alpha. Pengabdian kepada Masyarakat (PkM) ini bertujuan memberikan solusi atas keterbatasan literasi digital guru di SD Brainfor Islamic School melalui pelatihan intensif pemanfaatan Generative AI. Fokus kegiatan meliputi penggunaan AI Teks (ChatGPT, Notion AI) untuk administrasi, serta AI Multimodal (Gemini AI, Canva AI, Suno AI) untuk pembuatan RPP, ilustrasi kelas, dan musik edukatif. Metode pelaksanaan menggunakan pendekatan Participatory Action Learning System (PALS) yang terdiri dari tahap sosialisasi, pelatihan hands-on, dan evaluasi. Hasil kegiatan menunjukkan lonjakan rata-rata pemahaman peserta dari 35% pada tahap pre-test menjadi 88% pada tahap post-test. Seluruh peserta berhasil menghemat 50% waktu penyusunan administrasi dan menghasilkan minimal satu produk media pembelajaran interaktif secara mandiri. Pemanfaatan AI terbukti mereduksi kebosanan belajar siswa dan sangat membantu guru berinovasi.
The development of Artificial Intelligence (AI) technology has brought massive transformation in various sectors, including education. Teachers are required to adapt to digital tools to create interactive learning environments for Generation Z and Alpha students. This Community Service (PkM) aims to provide a solution to the limited digital literacy of teachers at SD Brainfor Islamic School through intensive training on Generative AI. The focus includes the use of Text AI (ChatGPT, Notion AI) for administration, and Multimodal AI (Gemini AI, Canva AI, Suno AI) for creating lesson plans, class illustrations, and educational music. The implementation method uses the Participatory Action Learning System (PALS) approach consisting of socialization, hands-on training, and evaluation stages. The results showed a surge in participants' average understanding from 35% in the pre-test to 88% in the post-test. All participants successfully saved 50% of their administration time and independently produced at least one interactive learning media product. The use of AI is proven to reduce student boredom and greatly helps teachers innovate.
Abstract:Dunia perbankan, mengalami perkembangan pesat, oleh karena itu persaingan produk-produk pada perbankan tida dapat dihindarkan dan semakin ketat. Salah satunya yaitu pada produk Kredit Pemilikan Rumah (KPR). Perbankan harus…
us memiliki strategi pemasaran efektif dan efesien, sehingga mendukung kegiatan operasional perusahaan untuk menguasai segmen pasar, serta pula memiliki daya tarik untuk memasarkan produk KPR agar dapat menarik nasabah atau konsumen serta bersaing dengan perbankann lainnya. Penelitian ini bertujuan untuk mengetahui penerapan taktik dan strategi pemasaran Bank Tabungan Negara Kantor Cabang Jember dalam meninngkatkan jumlah nasabah pada produk pembiayaan KPR. Metodologi yang digunakan dalam penelitian ini menggunakan pendekatan kualitatif yaitu dengan melakukan pengumpulan data dengan metode observasi, wawancara dengan karyawan bagian marketing Bank Tabungan Negara Kantor Cabang Jember yang bertanggungjawab atas pemasaran produk KPR sehingga mendapatkan data yang akurat pada proses penelitian yang diteliti.Melalui wawancara dan observasi dapat diketahui bahwa strategi pemasaran yang diterapkan oleh Bank BTN KC Jember dalam memasarkan produk Kredit Pemilikan Rumah (KPR) adalah dengan menggunakan segmenting, targeting,positioning (STP) dan marketing mix 4P (product,Price,Promotion,Place).
Abstract:This study aims to assess the performance of lecturers in the Computer Science Study Program at HKBP Nommensen University Pematangsiantar from the perspective of students and identify areas that need improvement to enhance…
ce the academic quality of the study program. The study uses a quantitative approach through a survey. The researchers collected data using a five-point Likert scale questionnaire distributed to 103 students of the Computer Science Study Program who had attended lectures. The researchers analyzed five aspects: teaching readiness, teaching materials, teaching discipline, teaching evaluation, and lecturer personality. We analyzed the data using descriptive statistics, calculating the percentage of student responses for each aspect of the assessment. The results of the study show that the performance of lecturers in the Computer Science Study Program at HKBP Nommensen University Pematangsiantar is generally in the good to very good category. The aspects of teaching readiness, teaching materials, teaching discipline, and teaching evaluation received very good ratings. The aspect of lecturer personality was in the good category. However, we must improve lecturer performance in the aspect of research. We must improve productivity, continuity of research activities, and scientific publications. The results of this study are expected to be used as evaluation material and a basis for policy-making for institutions in their efforts to improve the quality of lecturers and higher education in a sustainable manner.
Abstract:Perkembangan teknologi informasi dan komunikasi telah membawa perubahan yang sangat signifikan dalam berbagai aspek kehidupan manusia, termasuk dalam bidang komunikasi mobile. Selain itu, melalui pokok pembahasan yang dilakukan…
lakukan pada penelitian kali ini bertujuan untuk untuk dapat memberikan solusi yang sistematis dan objektif dalam menentukan produk iPhone bekas yang layak dijual di tahun 2026 pada Konter R11 Store. Dan selain itu juga untuk bagian Metode Penelitian yang digunakan dalam penelitian kali ini adalah dengan menggunakan pendekatan kuantitatif dengan menerapkan metode Sistem Pendukung Keputusan (SPK) untuk dapat membantu proses penentuan iPhone bekas yang layak dijual di tahun 2026 pada Konter R11 Store. Maka berdasarkan hal tersebut pulah, maka pada penelitian kali ini menunjukkan hasil bahwa metode ini mampu memberikan rekomendasi yang jelas dan objektif dalam menentukan iPhone bekas yang paling layak untuk dijual di Konter R11 Store pada tahun 2026. Proses perhitungan dilakukan dengan mempertimbangkan bobot dan nilai setiap kriteria, sehingga menghasilkan nilai preferensi (Vi) yang merepresentasikan tingkat kelayakan masing-masing alternatif secara kuantitatif. Hasil akhir menunjukkan bahwa dari 15 alternatif iPhone bekas yang dianalisis, terdapat 5 unit dengan nilai preferensi tertinggi yang dinilai paling layak untuk dijual. Alternatif D14 menempati peringkat pertama dengan nilai preferensi sebesar 0,1018. Nilai ini menunjukkan bahwa D14 memiliki keunggulan paling optimal dibandingkan alternatif lainnya, sehingga sangat direkomendasikan sebagai prioritas utama dalam proses penjualan. Selanjutnya, alternatif D13 berada pada peringkat kedua dengan nilai preferensi 0,1011, yang memiliki selisih nilai sangat kecil dengan peringkat pertama, menandakan kualitas dan kelayakan yang hampir setara. Peringkat ketiga ditempati oleh alternatif D15 dengan nilai preferensi sebesar 0,077. Meskipun nilainya lebih rendah dibandingkan dua peringkat teratas, D15 tetap memenuhi kriteria kelayakan yang ditetapkan dan masih layak untuk dijual. Pada peringkat keempat dan kelima, alternatif D11 dan D10 memperoleh nilai preferensi masing-masing sebesar 0,069 dan 0,068.
Abstract:Pemilihan parfum yang sesuai dengan preferensi konsumen merupakan tantangan tersendiri mengingat banyaknya pilihan merek, aroma, dan harga yang tersedia di pasaran. Penelitian ini bertujuan untuk merancang Sistem Pendukung…
ng Keputusan (SPK) menggunakan metode Weighted Product (WP) dalam menentukan parfum terbaik berdasarkan lima kriteria utama: aroma, ketahanan, harga, kemasan, dan ketersediaan. Data diperoleh melalui observasi pasar dan kuesioner kepada 100 responden pengguna parfum berusia 17–35 tahun. Setiap alternatif parfum dinilai dan dihitung nilai vektor S serta vektor V dengan mempertimbangkan bobot masing-masing kriteria. Hasil penelitian menunjukkan bahwa parfum Morris (A9) menempati peringkat tertinggi dengan nilai vektor V sebesar 0,0728, diikuti oleh parfum racikan (A12) dan kategori lainnya (A16). Metode WP terbukti efektif dalam menghasilkan rekomendasi parfum yang sesuai dengan preferensi masyarakat secara objektif dan terstruktur