Abstract:Abstract: The rapid growth of e-commerce mobile applications has generated large volumes of user reviews, making manual sentiment analysis increasingly impractical. This study aims to compare the effectiveness of three machine…
achine learning algorithms Support Vector Machine (SVM), Random Forest, and Naive Bayes for automated sentiment classification of Indonesian-language mobile application reviews. A dataset of 3,000 user reviews from the RupaRupa application on the Google Play Store was collected and preprocessed through normalization, tokenization, stopword removal, and stemming. TF-IDF vectorization was applied for feature extraction, while the Synthetic Minority Over-sampling Technique (SMOTE) was used to address class imbalance across three sentiment categories: positive, negative, and neutral. The results show that SVM achieved the highest accuracy of 90.02%, while Random Forest obtained the best F1-score of 88.08% when sufficient training data were available. Naive Bayes demonstrated relatively stable performance across varying training data sizes. Furthermore, TF-IDF keyword analysis revealed that negative reviews were primarily associated with delivery issues, technical problems, and pricing concerns. These findings demonstrate the effectiveness of machine learning approaches for sentiment classification and provide practical insights for improving mobile application services.
Keywords: sentiment analysis; machine learning; SMOTE; TF-IDF; text classification
Abstrak: Pertumbuhan pesat aplikasi mobile e-commerce telah menghasilkan volume ulasan pengguna yang sangat besar, sehingga analisis sentimen secara manual menjadi semakin tidak praktis. Penelitian ini bertujuan untuk membandingkan efektivitas tiga algoritma machine learning Support Vector Machine (SVM), Random Forest, dan Naive Bayes dalam melakukan klasifikasi sentimen otomatis terhadap ulasan aplikasi mobile berbahasa Indonesia. Dataset yang digunakan terdiri dari 3.000 ulasan pengguna aplikasi RupaRupa yang dikumpulkan dari Google Play Store. Data kemudian diproses melalui tahapan preprocessing yang meliputi normalisasi, tokenisasi, penghapusan stopword, dan stemming. Ekstraksi fitur dilakukan menggunakan metode Term Frequency–Inverse Document Frequency (TF-IDF), sedangkan ketidakseimbangan kelas ditangani menggunakan Synthetic Minority Over-sampling Technique (SMOTE) pada tiga kategori sentimen, yaitu positif, negatif, dan netral. Hasil penelitian menunjukkan bahwa SVM mencapai tingkat akurasi tertinggi sebesar 90,02%, sementara Random Forest memperoleh nilai F1-score terbaik sebesar 88,08% ketika tersedia data pelatihan yang memadai. Naive Bayes menunjukkan performa yang relatif stabil pada berbagai ukuran data pelatihan. Selain itu, analisis kata kunci berbasis TF-IDF mengungkapkan bahwa ulasan negatif terutama berkaitan dengan masalah pengiriman, kendala teknis aplikasi, dan isu harga. Temuan ini menunjukkan bahwa pendekatan machine learning efektif untuk klasifikasi sentimen serta memberikan wawasan yang bermanfaat dalam meningkatkan kualitas layanan aplikasi mobile.
Kata Kunci: analisis sentimen; pembelajaran mesin; SMOTE; TF-IDF; klasifikasi teks.
Abstract:Abstract: The election of the Student Council President is an important process in building a democratic, responsible, and integrity-based leadership culture in the school environment. In addition, through the main discussion…
ssion in this study aims to optimize the selection process for candidates for Student Council President at SMP Negeri 11 Tanjung Balai through the implementation of a Decision Support System (DSS) based on the MOORA (Multi-Objective Optimization on the Basis of Ratio Analysis) method. The MOORA method is used to normalize values, weight criteria, and calculate optimization values to produce the best alternative ranking. Data were obtained through observation, interviews with school officials, and literature studies. The results of the study indicate that the MOORA method is able to provide objective and transparent ranking results, where M. Asril Sitorus Pane obtained the highest score of 0.347 (Rank 1), followed by M. Rian with a score of 0.333 (Rank 2). The implementation of this system is expected to be able to provide recommendations for the best candidates regularly and accurately, so that it can support fairer and more accountable decision-making in the next Student Council President election.
Keywords: decision support system; osis chairman election; MOORA; SMP negeri 11 tanjung balai.
Abstrak: Pemilihan Ketua OSIS merupakan proses penting dalam membangun budaya kepemimpinan yang demokratis, bertanggung jawab dan berintegritas di lingkungan sekolah. Selain itu, melalui pokok pembahasan pada penelitian ini bertujuan untuk dapat mengoptimalkan proses seleksi calon Ketua OSIS di SMP Negeri 11 Tanjung Balai melalui penerapan Sistem Pendukung Keputusan berbasis metode MOORA (Multi-Objective Optimization on the Basis of Ratio Analysis). Metode MOORA digunakan agar dapat melakukan normalisasi nilai, pembobotan kriteria serta perhitungan nilai optimasi guna menghasilkan peringkat alternatif terbaik. Data diperoleh melalui observasi, wawancara dengan pihak sekolah serta dan studi kepustakaan. Hasil penelitian menunjukkan bahwa metode MOORA mampu memberikan hasil peringkat yang objektif dan transparan, yang dimana M. Asril Sitorus Pane memperoleh nilai tertinggi sebesar 0,347 (Peringkat 1), diikuti oleh M. Rian dengan nilai 0,333 (Peringkat 2). Penerapan sistem ini diharapkan mampu memberikan rekomendasi kandidat terbaik secara sistematis dan akurat, sehingga dapat mendukung pengambilan keputusan yang lebih adil dan akuntabel dalam pemilihan Ketua OSIS selanjutnya.
Kata kunci: MOORA; pemilihan ketua osis; sistem pendukung keputusan; SMP negeri 11 tanjung balai.
Abstract:Abstract: Tech Kios Laptop Kisaran is a business engaged in selling used laptops with various brands and specifications to meet customer needs. However, the selection process is still conducted manually and relies on subjective…
jective judgment, which may result in less accurate recommendations. This study aims to design and implement a Decision Support System using the MOORA (Multi-Objective Optimization on the Basis of Ratio Analysis) method to objectively determine the best used laptop. The criteria applied in this study include brand, screen resolution, laptop size, and battery durability. The system was developed through requirement analysis, system design, implementation, and black-box testing. The results show that the system successfully generates rankings based on MOORA preference values. The highest optimization value of 0.4321 was achieved by Lenovo IdeaPad Slim (A04) and Lenovo ThinkPad (A06), indicating that these two alternatives are the best recommended used laptops. Therefore, the developed system enhances the objectivity, effectiveness, and accuracy of the laptop selection process at Tech Kios Laptop Kisaran.
Keywords: decision support system; MOORA; multi criteria; used laptop; recommendation.
Abstrak: Tech Kios Laptop Kisaran merupakan usaha yang bergerak di bidang penjualan laptop bekas dengan berbagai merek dan spesifikasi untuk memenuhi kebutuhan pelanggan. Namun, proses pemilihan laptop masih dilakukan secara manual dan bergantung pada penilaian subjektif, sehingga berpotensi menghasilkan rekomendasi yang kurang akurat. Penelitian ini bertujuan untuk merancang dan mengimplementasikan Sistem Pendukung Keputusan menggunakan metode MOORA (Multi-Objective Optimization on the Basis of Ratio Analysis) guna menentukan laptop bekas terbaik secara objektif. Kriteria yang digunakan dalam penelitian ini meliputi merek, resolusi layar, ukuran laptop, dan ketahanan daya baterai. Pengembangan sistem dilakukan melalui tahapan analisis kebutuhan, perancangan sistem, implementasi, serta pengujian menggunakan metode black-box. Hasil penelitian menunjukkan bahwa sistem mampu menghasilkan peringkat alternatif berdasarkan nilai preferensi MOORA. Nilai optimasi tertinggi sebesar 0,4321 diperoleh oleh Lenovo IdeaPad Slim (A04) dan Lenovo ThinkPad (A06), yang menunjukkan bahwa kedua alternatif tersebut merupakan rekomendasi laptop bekas terbaik. Dengan demikian, sistem yang dikembangkan mampu meningkatkan objektivitas, efektivitas, dan ketepatan dalam proses pemilihan laptop bekas di Tech Kios Laptop Kisaran.
Kata kunci: laptop bekas; MOORA; multi-kriteria; rekomendasi; sistem pendukung keputusan.
Abstract:Abstract: Malaria remains a major global health problem, particularly in tropical countries such as Indonesia. Accurate early diagnosis is essential for reducing malaria-related morbidity and mortality. Conventional microscopic…
oscopic examination is time-consuming, highly dependent on expert personnel, and prone to human error. This study compares the performance of two Convolutional Neural Network (CNN) architectures, ResNet-50 and DenseNet-121, for malaria image classification. The Cell Images for Malaria dataset provided by the National Institutes of Health (NIH) through Kaggle was used, consisting of 27,558 microscopic blood cell images categorized into Parasitized and Uninfected classes. The dataset was divided into 80% training data and 20% testing data. Image preprocessing included resizing to 224 × 224 pixels, normalization, labeling, and data augmentation using RandomFlip, RandomRotation, RandomZoom, and RandomContrast. Experimental results showed that the ResNet-50 model trained for 100 epochs achieved the highest performance, with an accuracy of 95.54% and precision, recall, and F1-score of 0.96. The confusion matrix indicated 5,272 correctly classified images out of 5,510 testing samples. These findings demonstrate that ResNet-50 outperformed DenseNet-121 and has strong potential for supporting accurate, reliable, and efficient computer-aided malaria diagnosis based on microscopic blood smear images.
Keywords: computer-aided diagnosis; convolutional neural network (CNN); densenet-121; early detection; image classification; malaria; microscopic blood smear images; resnet-50;
Abstrak : Malaria masih menjadi masalah kesehatan global yang serius, terutama di negara tropis seperti Indonesia. Diagnosis dini yang akurat sangat penting untuk menurunkan angka morbiditas dan mortalitas. Metode konvensional berupa pemeriksaan mikroskopis memiliki keterbatasan karena memerlukan waktu yang relatif lama, bergantung pada tenaga ahli, dan berpotensi menimbulkan kesalahan manusia. Penelitian ini bertujuan membandingkan kinerja arsitektur Convolutional Neural Network (CNN) yaitu ResNet-50 dan DenseNet-121 dalam klasifikasi citra malaria. Dataset yang digunakan berasal dari Cell Images for Malaria yang disediakan oleh National Institutes of Health (NIH) melalui platform Kaggle, terdiri dari 27.558 citra dengan pembagian 80% data latih, 20% data validasi. Tahap praproses meliputi cleaning, resizing citra menjadi 224×224 piksel, normalisasi, labeling, serta data augmentasi menggunakan RandomFlip, RandomRotation, RandomZoom, dan RandomContrast. Hasil pengujian menunjukkan bahwa model ResNet-50 pada epoch 100 memperoleh akurasi sebesar 95,54% dengan nilai precision, recall, dan F1-score masing-masing sebesar 0,96. Confusion matrix menunjukkan jumlah prediksi benar sebanyak 5.272 dari total 5.510 data uji. Hasil ini menunjukkan bahwa arsitektur CNN mampu mengklasifikasikan citra malaria dengan tingkat akurasi yang tinggi dan memiliki kemampuan generalisasi yang baik terhadap data baru. Penelitian ini memberikan kontribusi dalam evaluasi performa arsitektur CNN untuk mendukung pengembangan sistem diagnosis malaria berbasis citra mikroskopis yang lebih cepat dan akurat.
Kata kunci: convolutional neural network (CNN); citra mikroskopis hapusan darah; densenet-121; diagnosis berbantuan komputer; deteksi dini; klasifikasi citra; malaria; resnet-50
Abstract:This study aims to apply the Analytic Network Process (ANP) method as a decision support tool in determining the eligibility of education grant recipients in North Sumatra Province. The background of this research arises…
from the large number of grant applicants compared to the available budget, as well as the absence of clear and objective evaluation standards. The ANP method was chosen because it allows the interdependence between assessment criteria such as institutional feasibility, performance and achievement, social and educational impact, and accountability and transparency to be analyzed comprehensively. Data were obtained through interviews, documentation, and observation at the North Sumatra Provincial Education Office. The results of the ANP model show that the criterion with the highest weight is accountability and transparency (0.44), followed by social and educational impact (0.31). Among the three alternatives, community-based education foundations (A2) obtained the highest total weight (0.30), indicating that they are the most eligible recipients of education grants. The implementation of the ANP-based decision support system produces valid and consistent ranking results (CR < 0.1), enabling faster, fairer, and more transparent decision-making. Therefore, the ANP method contributes significantly to improving governance, objectivity, and accountability in the distribution of education grants in North Sumatra Province.
Abstract:Abstract: The rapid expansion of digital learning environments has increased students’ reliance on Learning Management Systems (LMS), including SPOT UPI. However, limited studies have examined the platform’s overall user…
user experience across all User Experience Questionnaire (UEQ) dimensions. This study aims to evaluate the user experience (UX) of SPOT UPI, identify its strengths and weaknesses, and provide recommendations for system improvement. A quantitative-dominant mixed-method design was applied, involving 81 student respondents for the UEQ survey and two participants for follow-up semi-structured interviews selected through purposive sampling. The UEQ data were analyzed to generate mean scores for six UX dimensions, while interview data were thematically analyzed to support the interpretation of quantitative findings. The results indicate that Perspicuity (1.05) and Efficiency (0.78) achieved the highest scores, reflecting adequate clarity and functionality. In Contrast, Stimulation (0.50) and Novelty (-0.15) were the lowest, indicating limited engagement and innovation. Overall, pragmatic quality (0.84) outperformed hedonic quality (0.17), suggesting that users value functionality more than enjoyment. In conclusion, SPOT UPI is generally usable but lacks aesthetic appeal, emotional engagement, and innovative features, highlighting the need for interface redesign and performance optimization to enhance the overall learning experience.
Keywords: learning management system; user experience; user experience questionnaire
Abstrak: Perkembangan pembelajaran digital membuat mahasiswa semakin bergantung pada Learning Management System (LMS), termasuk SPOT UPI. Meski digunakan secara luas, evaluasi pengalaman pengguna secara komprehensif berdasarkan seluruh dimensi User Experience Questionnaire (UEQ) masih belum banyak dilakukan. Penelitian ini bertujuan untuk mengevaluasi user experience (UX) pada SPOT UPI, mengidentifikasi keunggulan dan kelemahannya, serta memberikan rekomendasi perbaikan sistem. Penelitian menggunakan desain penelitian mixed-method dominan kuantitatif, melibatkan 81 responden pada survei UEQ dan dua partisipan pada wawancara semi-terstruktur yang dipilih melalui purposive sampling. Data UEQ dianalisis untuk memperoleh nilai rata-rata pada enam dimensi UX, sedangkan data wawancara dianalisis secara tematik untuk memperkaya interpretasi temuan kuantitatif. Hasil menunjukkan bahwa Perspicuity (1,05) dan Efficiency (0,78) menjadi dimensi dengan skor tertinggi, mencerminkan bahwa SPOT UPI mudah dipahami dan cukup membantu dalam menyelesaikan tugas. Sebaliknya, Stimulation (0,50) dan Novelty (-0,15) memperoleh skor terendah, menandakan rendahnya tingkat keterlibatan dan inovasi yang dirasakan pengguna. Secara keseluruhan, pragmatic quality (0,84) lebih tinggi dibandingkan hedonic quality (0,17), menunjukkan bahwa pengguna lebih mengutamakan aspek fungsional daripada kenyamanan emosional. Temuan tersebut mengindikasikan bahwa SPOT UPI sudah layak digunakan secara fungsional, tetapi masih memerlukan peningkatan pada interface, pengalaman visual, dan fitur inovatif agar dapat memberikan pengalaman belajar digital yang lebih menarik dan optimal.
Kata kunci: learning management system; pengalaman pengguna; user experience questionnaire
Abstract:Abstract: The rapid growth of the digital music industry requires accurate music genre classification systems to enhance user experience in streaming services. This study compares a domain-specific Long Short-Term Memory…
(LSTM) network with three Large Language Models (LLMs)—HuBERT, WavLM, and WAV2Vec 2.0—for Music Genre Classification (MGC). The LSTM model was trained using Mel-spectrograms transformed from the GTZAN dataset, while the LLMs were fine-tuned using a smaller set of raw audio samples due to computational constraints. All models were tested on datasets with identical genre labels to ensure a fair evaluation. Results show that the LSTM model achieved the highest accuracy of 97.10%, outperforming HuBERT (86.00%), WavLM (83.00%), and WAV2Vec 2.0 (80.00%). The LSTM demonstrated superior generalization and stability without overfitting, while the LLMs struggled to differentiate between genres with similar acoustic characteristics. These findings indicate that general-purpose pre-trained models, although powerful, are less effective in music-specific tasks due to domain mismatch. Therefore, incorporating music-specific features and architectures remains essential for achieving higher accuracy and reliability in automatic genre classification systems.
Keywords: audio large language models; comparative deep learning; music genre classification.
Abstrak: Pertumbuhan industri musik digital yang pesat menuntut sistem klasifikasi genre musik yang akurat untuk meningkatkan pengalaman pengguna dalam layanan streaming. Penelitian ini dilatarbelakangi oleh perkembangan pesat model pembelajaran mendalam, khususnya jaringan LSTM dan model bahasa berskala besar LLM seperti HuBERT, WavLM, dan WAV2Vec 2.0, yang telah menunjukkan kemampuan representasi audio yang kuat. Tujuan penelitian ini ini membandingkan jaringan Long Short-Term Memory (LSTM) khusus domain dengan tiga model Large Language Models (LLM)—HuBERT, WavLM, dan WAV2Vec 2.0—untuk tugas Klasifikasi Genre Musik (MGC). Metode penelitian melibatkan pelatihan LSTM menggunakan data Mel-spectrogram hasil transformasi dari dataset GTZAN, sementara LLM disesuaikan (fine-tuning) menggunakan data audio mentah dalam jumlah lebih kecil karena keterbatasan komputasi. Seluruh model diuji pada dataset dengan label genre yang sama untuk memastikan evaluasi yang adil. Hasil penelitian menunjukkan bahwa model LSTM mencapai akurasi tertinggi sebesar 97,10%, sedangkan model HuBERT, WavLM, dan WAV2Vec 2.0 masing-masing memperoleh 86,00%, 83,00%, dan 80,00%. Model LSTM menunjukkan kemampuan generalisasi yang lebih baik tanpa overfitting, sedangkan model LLM cenderung kesulitan membedakan genre dengan karakteristik akustik yang mirip. Kesimpulan penelitian ini adalah ketidaksesuaian domain secara signifikan membatasi performa model umum saat diterapkan pada tugas berbasis musik. Oleh karena itu, penggunaan fitur dan arsitektur khusus musik sangat penting dalam membangun sistem klasifikasi genre yang lebih akurat.
Kata kunci: klasifikasi genre musik; model bahasa besar; perbandingan pembelajaran mendalam.
Abstract:Abstract: The increasing use of digital banking applications has led to the need for a deeper understanding of user perceptions, especially through aspect-based sentiment analysis. This study aims to classify the sentiment…
nt of SeaBank app users by focusing on four main aspects: learnability, efficiency, technical issues or errors, and satisfaction. Review data totaling 1,971 comments were collected from the Google Play Store and labeled with sentiments based on the scores (ratings) given by users. The CRISP-DM approach serves as the methodological framework for this study, which includes five classification algorithms: Naïve Bayes, Support Vector Machine (SVM), k-Nearest Neighbor (k-NN), Decision Tree, and Random Forest. The evaluation results show that the SVM algorithm provides the best performance with the highest average value of the four aspects achieving accuracy of 93.91%, Precision of 91.16%, recall of 97.96% and F1-Measure of 94.33%. According to the research findings, the Support Vector Machine (SVM) algorithm provides the best performance when performing aspect-based sentiment analysis on text data from digital banking application reviews. The findings are expected to serve as a reference for the development of automated evaluation systems that rely on user opinions as the basis for decision making.
Keywords: aspects; CRISP-DM; digital Banking; seabank; sentiment analysis
Abstrak: Peningkatan pemakaian aplikasi perbankan digital mendorong perlunya pemahaman yang lebih dalam mengenai persepsi pengguna, terutama melalui analisis sentimen berbasis aspek. Penelitian ini bertujuan untuk mengklasifikasikan sentimen pengguna aplikasi SeaBank dengan berfokus pada empat aspek utama: kemudahan dipelajari (learnability), efisiensi penggunaan (efficiency), kendala atau kesalahan teknis (error), serta tingkat kepuasan (satisfaction). Data ulasan berjumlah 1.971 komentar dikumpulkan dari Google Play Store dan diberi label sentimen berdasarkan skor (rating) yang diberikan oleh pengguna. Pendekatan CRISP-DM berfungsi sebagai kerangka metodologis untuk penelitian ini, yang mencakup lima algoritma klasifikasi: Naïve Bayes, Support Vector Machine (SVM), k-Nearest Neighbor (k-NN), Decision Tree, dan Random Forest. Hasil evaluasi menunjukkan bahwa algoritma SVM memberikan performa terbaik dengan nilai rata-rata dari ke empat aspek tertinggi yang mencapai accuracy sebesar 93.91%, Precision sebesar 91.16%, recall sebesar 97.96% dan F1-Measure sebesar 94.33%. Menurut temuan penelitian, algoritma Support Vector Machine (SVM) memberikan kinerja terbaik saat melakukan analisis sentimen berbasis aspek pada data teks dari ulasan aplikasi Seabank. Temuan ini diharapkan dapat menjadi referensi bagi pengembangan sistem evaluasi otomatis yang mengandalkan opini pengguna sebagai dasar pengambilan keputusan.
Kata kunci: Analisis Sentimen, Aspek, Bank Digital, SeaBank, CRISP-DM
Abstract:Abstract: The rapid growth of the cosmetics industry on e-commerce platforms has intensified competition, creating a critical need for effective, data-driven marketing strategies. This study aims to conduct a comparative…
analysis of machine learning algorithms to predict the sales categories (High, Medium, Low) of cosmetic products on the Tokopedia marketplace. Four classification models; Random Forest, XGBoost, Logistic Regression, and Naive Bayes were trained and evaluated on data collected via web scraping. The methodology incorporates the Synthetic Minority Over-sampling Technique (SMOTE) to address significant class imbalance and GridSearchCV for hyperparameter optimization to ensure a fair and robust comparison. The experimental results conclusively show that the Random Forest model achieved the best performance, yielding the highest F1-Score Macro Average of 0.75 and an accuracy of 85.3%. The superior model was subsequently implemented in a simple recommendation system to simulate optimal discount strategies, demonstrating its practical utility in providing actionable insights for business decisions.
Keywords: classification; comparative analysis; machine learning; sales prediction; SMOTE
Abstrak: Pertumbuhan pesat industri kosmetik pada platform e-commerce telah membuat persaingan ketat, sehingga menciptakan kebutuhan krusial akan strategi pemasaran yang efektif dan berbasis data. Penelitian ini bertujuan untuk melakukan analisis komparatif terhadap algoritma machine learning untuk memprediksi kategori penjualan (Tinggi, Sedang, Rendah) produk kosmetik di marketplace Tokopedia. Empat model klasifikasi, yaitu Random Forest, XGBoost, Regresi Logistik, dan Naive Bayes, dilatih dan dievaluasi menggunakan data yang dikumpulkan melalui web scraping. Metodologi penelitian ini menerapkan Synthetic Minority Over-sampling Technique (SMOTE) untuk mengatasi ketidakseimbangan kelas yang signifikan dan GridSearchCV untuk optimisasi hyperparameter guna memastikan perbandingan yang adil. Hasil eksperimen menunjukkan bahwa model Random Forest mencapai performa terbaik, dengan menghasilkan F1-Score Macro Average tertinggi sebesar 0,75 dan akurasi 85,3%. Model unggul ini kemudian diimplementasikan dalam sebuah sistem rekomendasi sederhana untuk menyimulasikan strategi diskon yang optimal, yang menunjukkan kegunaan praktisnya dalam memberikan wawasan yang dapat ditindaklanjuti untuk pengambilan keputusan bisnis.
Kata kunci: analisis komparatif; klasifikasi; machine learning; prediksi penjualan; SMOTE
Abstract: Abstract: The Ombudsman of the Republic of Indonesia is an institution tasked with supervising the administration of public services and handling community complaint reports related to allegations of maladministration.…
on. The purpose of this research is to create a decision support system using the Analytic Hierarchy Process (AHP) method, which facilitates the determination of priority handling of community complaint reports at the Ombudsman of the Republic of Indonesia Bengkulu Representation. This decision support system is built on a web-based platform using PHP programming language with a MySQL database that can be accessed offline by the admin of the Ombudsman. With the existence of this priority recommendation, it is expected that work will become more effective and efficient, as resources can be focused on reports that most need attention. Based on the test data used, which consists of 12 Community Complaint Reports from July 2024, it was found that the priority handling recommendations for community complaint reports were derived from 3 reports with the highest final AHP values. The recommended priority handling reports are registration number 0021/LM/VII/2024/BKL with a final AHP value of 2.074, registration number 0020/LM/VII/2024/BKL with a final AHP value of 1.964, and registration number 0018/LM/VII/2024/BKL with a final AHP value of 1.866.
Keywords: decision support system; priority recommendation; public complaint report; AHP Method (analytic hierarchy process method)