Abstract:Penelitian ini bertujuan untuk mengetahui dan menganalisis kinerja pelayanan publik di Kelurahan Tenilo Kecamatan Kota Barat Kota Gorontalo berdasarkan indikator Kebijakan Pelayanan, Profesionalisme Sumber Daya Manusia,…
Sarana dan Prasarana, Sistem Informasi Pelayanan Publik, Konsultasi dan Pengaduan, serta Inovasi sesuai dengan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 17 Tahun 2017. Metode penelitian yang digunakan adalah penelitian kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data yang digunakan meliputi observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa kinerja pelayanan publik di Kelurahan Tenilo Kecamatan Kota Barat Kota Gorontalo secara umum telah berjalan dengan cukup baik. Pada aspek Kebijakan Pelayanan, pelayanan telah dilaksanakan sesuai Standar Operasional Prosedur (SOP) dan ketentuan yang berlaku. Profesionalisme SDM menunjukkan bahwa aparatur memiliki sikap ramah, responsif, serta mampu memberikan pelayanan sesuai tugas dan fungsinya, meskipun pengembangan kompetensi masih perlu ditingkatkan. Pada aspek Sarana dan Prasarana, fasilitas pendukung pelayanan masih belum memadai sehingga memerlukan perhatian pemerintah. Sistem Informasi Pelayanan Publik telah memanfaatkan media informasi dan teknologi, namun implementasinya belum optimal. Konsultasi dan Pengaduan telah berjalan dengan baik melalui mekanisme penyampaian aspirasi dan penyelesaian keluhan masyarakat. Sementara itu, pada aspek Inovasi, Kelurahan Tenilo telah melakukan berbagai upaya pengembangan pelayanan, namun inovasi yang diterapkan masih perlu ditingkatkan melalui optimalisasi teknologi informasi dan penyediaan sarana pendukung. Berdasarkan hasil penelitian tersebut dapat disimpulkan bahwa kinerja pelayanan publik di Kelurahan Tenilo Kecamatan Kota Barat Kota Gorontalo telah terlaksana dengan cukup baik, namun masih memerlukan peningkatan terutama pada aspek sarana dan prasarana, pemanfaatan teknologi informasi, serta pengembangan kompetensi aparatur agar pelayanan publik dapat berlangsung lebih efektif, efisien, dan memberikan kepuasan yang lebih tinggi kepada masyarakat.
Abstract:Equivalency education is one of the nonformal education services that plays an important role in expanding educational access for individuals who are unable to complete formal education. The success of equivalency education…
ion programs is determined not only by the availability of educational access but also by learners’ participation in the learning process. This study aims to analyze the strengthening of educational access and learner participation through the equivalency education program at PKBM Minda Utama, Bandung City. The study employed a qualitative approach using a case study method. Data were collected through in-depth interviews, observations, and document analysis involving PKBM managers, tutors, and learners. Data analysis was conducted using the interactive model of Miles, Huberman, and Saldaña, consisting of data condensation, data display, and conclusion drawing. The findings indicate that educational access was strengthened through flexible learning schedules, simplified administrative requirements, and continuous program socialization to the community. Learner participation was reflected in active engagement during learning activities, supported by communicative, contextual, and needs-based learning approaches. The success of the program was supported by managerial commitment, tutor competence, and increasing public awareness of the importance of education, while economic constraints, work demands, and limited facilities remained challenges. The study concludes that educational access and learner participation are interrelated dimensions that determine the success of equivalency education programs. Therefore, strengthening both dimensions should be viewed as an integrated effort to improve the effectiveness of equivalency education and support lifelong learning
Abstract:Community-based nature tourism development is an important strategy for community empowerment that can enhance local economic welfare while supporting environmental sustainability. However, the success of community-based…
tourism management largely depends on the capacity of human resources and local institutions. This study aims to analyze the role of community-based nature tourism management training in improving individual capacities and strengthening the institutional capacity of the Giri Puspa Forest Farmer Group (Kelompok Tani Hutan/KTH) as the manager of Lembah Puspa Educamp in West Bandung Regency. This research employed a qualitative approach using a case study method. Research informants consisted of the group leader, management board members, KTH members, training facilitators, and tourism development partners selected through purposive sampling. Data were collected through in-depth interviews, observations, and document analysis, and analyzed using the interactive model of Miles, Huberman, and Saldaña, including data condensation, data display, and conclusion drawing. The findings reveal that the training contributed significantly to improving participants’ competencies in tour guiding, visitor services, tourism safety, environmental interpretation, and digital marketing. Furthermore, the training strengthened institutional capacity through enhanced coordination, task distribution, member participation, and collective decision-making processes. The program also supported the implementation of Community Based Tourism (CBT) principles, as reflected in increased community involvement in tourism management and destination development. Nevertheless, several challenges remain, including limited funding, inadequate supporting facilities, and unequal competency levels among group members. The study concludes that training serves as a strategic instrument for community empowerment and institutional strengthening to support sustainable community-based nature tourism management
Abstract:Abstract This study aims to analyze the implementation of the Integrated Licensing Service Information System (SIPINTER) at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Tangerang Regency. The research…
earch is grounded in issues of low institutional responsiveness in following up on complaints, mismatches between actual service completion time and the Standard Operating Procedure (SOP), and uneven public socialization of the system. This study employs a descriptive method with a qualitative approach, using 3-dimensional e-government success model, namely Support, Capacity, and Value, as the analytical framework. Data were collected through field observation, regulatory documentation review, and in-depth interviews. The findings indicate that the Support dimension is backed by strong political will, allocated funding, and multi-channel socialization that has driven growth in registered users, though technical assistance responsiveness outside office hours remains weak. The Capacity dimension shows adequate human resources and staff competence, but the technological infrastructure remains prone to disruptions such as OTP delivery failures and server downtime. The Value dimension has produced tangible benefits in efficiency and service transparency, yet this value is undermined by document processing delays exceeding SOP standards, driven by a "digital red tape" practice among internal verification officers. This study recommends strengthening online technical support and adopting contingency resource mechanisms to improve service.
Keywords: SIPINTER, e-government, licensing service, DPMPTSP, Support-Capacity-Value model
Abstrak
Penelitian ini bertujuan untuk menganalisis Penerapan Sistem Informasi Pelayanan Perizinan Terpadu (SIPINTER) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Tangerang. Latar belakang penelitian ini didasari oleh masih rendahnya responsivitas instansi dalam menindaklanjuti laporan, ketidaksesuaian durasi penyelesaian layanan dengan Standar Operasional Prosedur (SOP), serta sosialisasi yang belum merata kepada masyarakat. Penelitian menggunakan metode deskriptif dengan pendekatan kualitatif, dengan analisis berlandaskan model keberhasilan e-government tiga dimensi yaitu Support, Capacity, dan Value. Hasil penelitian menunjukkan bahwa dimensi Support telah didukung oleh political will yang kuat, alokasi anggaran, dan sosialisasi multikanal yang mendorong pertumbuhan pengguna terdaftar, namun masih lemah dalam responsivitas bantuan teknis di luar jam kerja. Dimensi Capacity menunjukkan kecukupan sumber daya manusia dan kompetensi petugas, tetapi infrastruktur masih rentan mengalami gangguan teknis seperti kegagalan pengiriman OTP dan server down. Dimensi Value menghasilkan manfaat nyata berupa efisiensi dan transparansi pelayanan, namun nilainya terdegradasi akibat keterlambatan penyelesaian dokumen yang melampaui SOP, yang dipicu oleh praktik birokrasi digital (digital red tape) di tingkat verifikator internal. Penelitian ini merekomendasikan penguatan dukungan teknis daring serta penerapan mekanisme kontingensi sumber daya untuk meningkatkan layanan.
Kata Kunci: SIPINTER, e-government, pelayanan perizinan, DPMPTSP, model Support-Capacity-Value
Abstract:Non-formal education plays an important role in providing educational services to communities unable to complete formal education. One form of non-formal education that serves as an alternative education is the Package C…
Equivalency Education Program. This study aims to analyze the implementation of the community empowerment management function through the Package C Equivalency Education Program at PKBM Buana Mekar Baleendah using the POAC (Planning, Organizing, Actuating, and Controlling) management approach. The study used a descriptive qualitative method with the research location at PKBM Buana Mekar, Bandung Regency. The research subjects consisted of PKBM managers, tutors, and Package C learners. Data collection techniques were carried out through observation, interviews, and documentation. Data analysis used the stages of data reduction, data presentation, and drawing conclusions. The results of the study indicate that the planning function has been carried out through identifying community needs and preparing flexible learning programs. The organizing function is seen from the division of tutor tasks and a clear organizational structure. The implementation function is carried out through andragogy-based learning with lectures, discussions, questions and answers, and skills practice methods. Meanwhile, the supervisory function is carried out through learning evaluation, attendance monitoring, andsupervision of skills practice. Although the program's implementation has been quite successful, several obstacles remain, such as limited digital learning media, unstable student attendance rates, and suboptimal utilization of practical facilities. Overall, the Package C Program at Buana Mekar Community Learning Center (PKBM) has systematically implemented management functions to support the community empowerment process through equivalency education
Abstract:Equality education through the Package B Program at PKBM has an important role in providing educational services for people who cannot access formal education. The diverse characteristics of learning residents require the…
e application of appropriate learning approaches, one of which is through the andragogi approach. This study aims to analyze the implementation of the andragogy approach in Package B learning at PKBM Citra Priangan, identify its supporting and inhibiting factors, and determine its impact on the involvement of learning residents. The research uses a qualitative approach with a descriptive method. Data were collected through observation, semi-structured interviews, and documentation, then analyzed using Miles, Huberman's model. The results of the study show that the principles of andragogy have been applied through experiential learning, participatory methods, learning flexibility, and the development of life skills programs. Supporting factors include family culture, tutor competence, and learning flexibility, while inhibiting factors are limited facilities, learning environment conditions, and heterogeneity of learning residents. The implementation of andragogy has been proven to increase the participation, motivation, and involvement of learning residents in the learning process. Thus, the andragogy approach effectively supports the implementation of Package B learning that is more relevant to the needs of learning residents
Abstract:The transition into emerging adulthood frequently induces life-direction anxiety, commonly known as a quarter-life crisis, among university students. This correlational quantitative investigation was designed to evaluate…
the correlation between the intensity of the quarter-life crisis (Variable X) and self-esteem (Variable Y) among active students at the State Christian Institute of Kupang (IAKN Kupang). Employing a sample of 30 participants gathered via probability sampling techniques, data collection was conducted utilizing Likert-scale questionnaires and statistically processed using the Pearson Product Moment correlation formula. The empirical analysis demonstrates a significant and highly robust positive correlation between the investigated constructs ($r = 0.769$; $p = 0.000$). This outcome highlights a noteworthy theoretical anomaly, wherein heightened levels of crisis are unexpectedly linked with enhanced self-esteem. This distinct psychological pattern is driven by active internal introspection, a purposeful pursuit of life meaning, and personal identity consolidation amid adversity. Furthermore, the campus culture at IAKN Kupang—characterized by comprehensive spiritual mentoring, robust peer networks, and a nurturing social atmosphere—serves as a constructive emotional buffer. These external dynamics empower students to navigate developmental stress adaptively, demonstrating that rather than diminishing their self-worth, the identity crisis ultimately bolsters their personal resilience.
Abstract:Abstrak Penelitian ini menganalisis kepemimpinan transformasional Fadly Amran dalam pengambilan keputusan penataan Kota Padang modern. Latar belakang penelitian ini adalah semakin intensifnya tekanan perubahan global dan…
bal dan tuntutan demokratisasi lokal yang mendorong transformasi mendasar dalam paradigma kepemimpinan pemerintahan daerah di Indonesia, khususnya dalam konteks pembangunan perkotaan berbasis smart city. Tujuan umum penelitian ini adalah menganalisis dimensi kepemimpinan transformasional Fadly Amran dan pola pengambilan keputusan dalam modernisasi Kota Padang. Kerangka teori yang digunakan meliputi teori kepemimpinan transformasional berdasarkan dimensi Four I's Bass dan Avolio (idealized influence, inspirational motivation, intellectual stimulation, dan individualized consideration), teori pengambilan keputusan bounded rationality, serta konsep tata kelola perkotaan modern dengan pendekatan smart city. Metode penelitian yang digunakan adalah literature review sistematis terhadap literatur nasional dan internasional periode 2022–2026, dengan teknik pengumpulan data melalui proses identifikasi, seleksi, evaluasi, dan sintesis artikel dari jurnal bereputasi yang diperoleh dari basis data Google Scholar, Garuda, dan Semantic Scholar. Hasil kajian menunjukkan bahwa kepemimpinan transformasional Fadly Amran berpengaruh terhadap efektivitas pengambilan keputusan pembangunan kota melalui kemampuannya membangun visi strategis, mendorong inovasi tata kelola, memperkuat kolaborasi lintas sektor, dan meningkatkan responsivitas pelayanan publik berbasis teknologi. Program Padang Melayani, Padang Amanah, Padang Rancak, dan Jelajah Padang menunjukkan integrasi modernisasi kota dengan kearifan lokal Minangkabau.
Abstract:Pengembangan desa wisata telah menjadi prioritas penting pemerintah Indonesia untuk mendorong pemulihan ekonomi daerah melalui bidang pariwisata dan ekonomi kreatif. Namun, wilayah pedesaan kerap menghadapi hambatan struktural…
ktural seperti keterbatasan kapasitas sumber daya manusia dan cara pengelolaan yang masih tradisional. Oleh karena itu, penelitian ini bertujuan untuk memahami sejauh mana gaya kepemimpinan transformasional Sandiaga Uno berpengaruh dalam menyusun kebijakan kreatif, serta bagaimana hal tersebut memengaruhi kondisi perekonomian di desa. Penelitian ini menggunakan landasan Teori Kepemimpinan Transformasional yang dikemukakan oleh Bass dan Avolio (1994). Metode penelitian yang digunakan adalah studi literatur dengan pendekatan deskriptif kualitatif. Teknik pengumpulan data dilakukan melalui analisis dokumenter (documentary analysis) dengan menghimpun informasi dari berbagai sumber tertulis seperti jurnal ilmiah, buku, kebijakan resmi, serta data sekunder yang dikeluarkan oleh Kementerian Pariwisata dan Ekonomi Kreatif. Hasil penelitian menunjukkan bahwa dengan menerapkan model kepemimpinan transformasional, Sandiaga Uno berhasil mempromosikan wisata desa secara luas, membuka peluang usaha baru untuk usaha mikro, kecil, dan menengah (UMKM), menciptakan lapangan kerja lokal, serta memperkuat sistem ekonomi kreatif di pedesaan. Kesimpulannya, kepemimpinan yang mampu beradaptasi, kreatif, dan kolaboratif menjadi faktor utama yang menentukan keberhasilan pembangunan desa wisata demi meningkatkan kesejahteraan masyarakat pedesaan secara berkelanjutan.
Abstract:Penelitian ini bertujuan untuk mengetahui kinerja Dinas Kepemudaan, Olahraga dan Pariwisata Kabupaten Gorontalo dalam meningkatkan kunjungan wisatawan di Pentadio Resort Kabupaten Gorontalo. Fokus penelitian meliputi kemampuan…
ampuan (ability) sumber daya manusia, motivasi (motivation) kerja aparatur, dan dukungan (opportunity) fasilitas serta sistem yang tersedia dalam menunjang peningkatan kunjungan wisatawan. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Informan penelitian terdiri atas Kepala Dinas, Sekretaris, Kepala Bidang Pariwisata, pengelola Pentadio Resort, serta masyarakat atau wisatawan. Berdasarkan Hasil penelitian menunjukkan bahwa kinerja Dinas Kepemudaan, Olahraga, dan Pariwisata Kabupaten Gorontalo dalam meningkatkan kunjungan wisatawan di Pentadio Resort belum berjalan secara optimal. kemampuan, masih terdapat keterbatasan kompetensi sumber daya manusia (SDM) terutama dalam aspek inovasi pengelolaan, pemanfaatan teknologi digital, promosi wisata, dan pemeliharaan fasilitas. Pada motivasi, aparatur telah menunjukkan tanggung jawab dalam memberikan pelayanan, menjaga kebersihan, namun masih kurang dalam kreativitas dan inovasi untuk meningkatkan daya tarik wisata. Sementara itu, pada dukungan, telah dilakukan renovasi beberapa fasilitas wisata, tetapi masih ditemukan berbagai kendala seperti sarana dan prasarana yang rusak, kurang terawat, keterbatasan anggaran, serta promosi digital yang belum optimal.