Abstract:The Executive Housekeeper is a member of management responsible for ensuring comfort both in guest rooms and for all staff under their command, namely Room Attendants and Public Area staff as this directly impacts staff…
performance. However, the ideal conditions expected at the Novotel Manado Golf Resort and Convention Center do not always materialize; staff performance sometimes declines, and this is believed to stem from leadership failing to provide adequate support for their subordinates’ work. The purpose of this study is to analyze the role of the executive housekeeper in improving the performance of housekeeping employees at the Novotel Manado Golf Resort and Convention Center. The research method employed by the researcher is qualitative field research, as the data obtained consists of descriptive accounts. Data collection was conducted through interviews with 9 staff members in the housekeeping department. The collected data was then analyzed using qualitative analysis.
Abstract:Abstract: Information Technology (IT) has played a crucial role in various sectors, including the transportation sector, as seen in the Department of Transportation of Asahan Regency, North Sumatra. One of the challenges…
in this area is the performance of parking attendants, which affects the effectiveness of parking management and traffic safety. Poor performance of parking attendants can cause various issues, including traffic congestion, rule violations, and user discomfort. Therefore, evaluating the performance of parking attendants is essential to improve service quality and parking safety. In this context, the implementation of a technology-based information system is an appropriate solution to enhance the effectiveness of the performance evaluation process for parking attendants. Classification methods, such as k-nearest neighbor (KNN), are used to evaluate the performance of parking attendants more accurately and efficiently. This method allows early detection of poor performance, such as fraud or traffic rule violations, and provides feedback for improvements. The primary goal is to measure effectiveness, identify areas for improvement, and recognize parking attendants with good performance.
Keywords: Information Technology, Parking Attendants, Performance Evaluation, KNN, Asahan Regency.
Abstrak: Teknologi Informasi (TI) telah memainkan peran penting dalam berbagai sektor, termasuk sektor transportasi, seperti yang terlihat pada Dinas Perhubungan Kabupaten Asahan, Sumatera Utara. Salah satu tantangan di wilayah ini adalah kinerja juru parkir yang mempengaruhi efektivitas pengelolaan parkir dan keselamatan lalu lintas. Kinerja juru parkir yang kurang optimal dapat menimbulkan berbagai masalah, termasuk kemacetan, pelanggaran aturan, dan ketidaknyamanan pengguna parkir. Oleh karena itu, penilaian kinerja juru parkir menjadi sangat penting untuk meningkatkan kualitas layanan dan keamanan parkir. Dalam konteks ini, penerapan sistem informasi berbasis teknologi menjadi solusi yang tepat untuk meningkatkan efektivitas proses penilaian kinerja juru parkir. Metode klasifikasi, seperti k-nearest neighbor (KNN), digunakan untuk mengevaluasi kinerja juru parkir dengan lebih akurat dan efisien. Metode ini memungkinkan deteksi dini terhadap kinerja buruk, seperti penipuan atau pelanggaran aturan lalu lintas, serta memberikan umpan balik untuk perbaikan. Tujuan utamanya adalah mengukur efektivitas, mengidentifikasi area perbaikan, dan memberikan apresiasi bagi juru parkir yang memiliki kinerja baik.
Kata Kunci: Teknologi Informasi, Juru Parkir, Penilaian Kinerja, KNN, Kabupaten Asahan.
Abstract:Abstract: Determination of the best performance of parking attendants at the Asahan District Transportation Service aims to increase responsibility and high loyalty to get satisfactory performance results and award parking…
ng attendants with the best performance. The assessment of the best performance of parking officers was carried out by 3 assessors namely traffic engineering management, parking section, parking administration staff. The problem in assessing the best performance of parking attendants is that there is no structured system so that the assessment time is quite long, around 2-3 weeks. In addition, the assessment still tends to be subjective, for example the parking attendant's assessment is based on closeness and kinship, causing jealousy. Overcoming this requires a computer system that helps decision making, namely a decision support system for determining the best performance of parking attendants at the Asahan District Transportation Service in this study using the BORDA method. The borda method is used to combine the results of the decision assessment of each appraiser so that the final result is the best performance of the parking attendant. The purpose of this research is to create a computerized system that will later assist in determining the best performance appraisal of parking attendants every year. Based on the research results of the system for determining the best performance of parking attendants in the form of ranking the final score of each parking attendant. The highest value is used as the best performance suggestion for parking attendants.
Keywords: borda method; decision support system; parking attendant performance
Abstrak: Penentuan kinerja terbaik petugas parkir pada Dinas Perhubungan Kabupaten Asahan bertujuan untuk perlu meningkatkan tanggung jawab dan loyalitas yang tinggi mendapatkan hasil kinerja yang memuaskan dan pemberian perhargaan bagi petugas parkir memiliki kinerja terbaik. Penilaian kinerja terbaik petugas parkir dilakukan oleh 3 penilai yaitu manajemen rekayasa lalu lintas, seksi parkir, staff administrasi parkir. Permasalahan dalam penilaian kinerja terbaik petugas parkir adalah belum ada sistem yang terstruktur sehingga waktu penilaian cukup lama sekitar kurang lebih 2-3 minggu. Selain itu penilaian masih cenderung subjektif misalnya penilaian petugas parkir berdasarkan kedekatan dan kekeluargaan sehingga menyebabkan kecemburuan. Mengatasi hal tersebut diperlukan suatu sistem komputer yang membantu pengambilan keputusan yaitu sistem pendukung keputusan penentuan kinerja terbaik petugas parkir pada Dinas Perhubungan Kabupaten Asahan dalam penelitian ini menggunakan metode BORDA. Metode borda digunakan untuk menggabungkan hasil penilaian keputusan dari tiap penilai sehingga dapat memperoleh hasil akhir berupa kinerja terbaik petugas parkir. Tujuan dari penelitian ini adalah untuk membuat suatu sistem komputerisasi yang nantinya akan membantu dalam menentukan penilaian kinerja terbaik petugas parkir disetiap tahunnya. Berdasarkan hasil penelitian dari sistem penentuan kinerja terbaik petugas parkir berupa perangkingan dari nilai akhir setiap petugas parkir. Nilai tertinggi dijadikan sebagai saran kinerja terbaik petugas parkir.
Kata kunci: metode borda; sistem pendukung keputusan; kinerja petugas parkir
Abstract:This study examines the effectiveness of training programs for room attendants in the hospitality industry, focusing on their impact on performance, job satisfaction, and retention. Using a qualitative approach, in-depth…
interviews were conducted with 20 room attendants and 10 housekeeping managers across various hotel segments. The findings reveal that while initial training typically covers basic cleaning techniques and safety protocols, it often lacks depth in advanced methods and customer service skills. Challenges such as time constraints and reliance on informal learning are common, affecting the consistency and quality of training. Effective training programs were identified as those that provide comprehensive, ongoing instruction and incorporate innovative methods like virtual reality and gamified learning. The study also highlights the importance of mentorship programs and regular feedback to enhance training outcomes. Recommendations for improving training programs include developing detailed curricula, addressing time constraints, and adapting to emerging trends. By implementing these strategies, hotels can enhance room attendants' skills, satisfaction, and overall service quality, leading to improved guest experiences and operational success.