Abstract:Abstract Bambu Pamali Village is one of the agencies in providing services to the community. Service is defined as a result/achievement by a person or group of people with efforts and abilities carried out in fulfilling…
g the wishes and needs of the community in order to increase community satisfaction. The purpose of this study is to determine the quality of service at the Bambu Pemali village office, Merauke Regency. The method used is a qualitative research method. Data collection techniques are observation, interviews, and documentation. The number of informants in this study is 8 people. Data analysis techniques consist of the data reduction stage, the data presentation stage, the conclusion making stage, and the verification stage. The results of the research on 5 (five) indicators that exist in the quality of public services in Bambu Pemali village are tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and emphaty (empathy). Based on the results of the above research, it can be concluded that the quality of service of the Bambu Pemali village office, Merauke Regency, has not been optimal in providing services to the community because there are still poor services and have not run optimally so that it has quite an effect on community satisfaction, the service is slow and not on time because the community is still confused in file management and employees are not able to provide clear information. Problems related to inadequate facilities and infrastructure at the Bambu Pemali Village Office, Merauke Regency, so that it can affect the performance of employees in providing services.
Keywords : Quality, Service, Village
Abstract:The lack of ability to operate advanced mapping technology such as drones creates limitations for village communities in Pemali District, resulting in low community participation and contribution in the planning and management…
gement process of village areas. In fact, active community participation is very important to ensure that every development program is in accordance with local needs and conditions to achieve regional development planning as stated in the 2020-2024 RPJMN. For this reason, it is necessary to use drone technology to provide solutions by providing fast and accurate spatial data, as well as improving the technical skills of village communities in mapping and managing areas. Through drone training, it is hoped that village communities can be more independent and actively participate in development planning, as well as opening up new opportunities in the field of technology that can improve their welfare and quality of life. Meanwhile, the method used in community service is in accordance with POAC or Planning, Organizing, Actuating, Controlling. From all the activities and evaluations that have been carried out, the results and conclusions obtained are that training and outreach on the use of drones through community service is considered effective and useful in developing community capabilities and increasing insight into the Pemali sub-district.
Keywords: community service; drone; pemali district
Abstrak: Kurangnya kemampuan untuk mengoperasikan teknologi pemetaan canggih seperti drone membuat Keterbatasan Masyarakat desa di Kecamatan Pemali ini menyebabkan rendahnya partisipasi dan kontribusi masyarakat dalam proses perencanaan dan pengelolaan wilayah desa. Padahal, partisipasi aktif masyarakat sangat penting untuk memastikan bahwa setiap program pembangunan sesuai dengan kebutuhan dan kondisi local untuk mencapai perencanaan pembangunan kawasan seperti yang tertera pada RPJMN 2020-2024. Untuk itu perlu peran penggunaan teknologi drone dapat memberikan solusi dengan menyediakan data spasial yang cepat dan akurat, serta meningkatkan keterampilan teknis masyarakat desa dalam pemetaan dan pengelolaan wilayah. Melalui pelatihan drone, masyarakat desa diharapkan dapat lebih mandiri dan berpartisipasi aktif dalam perencanaan pembangunan, serta membuka peluang baru dalam bidang teknologi yang dapat meningkatkan kesejahteraan dan kualitas hidup mereka. Adapun, untuk metode yang digunakan dalam pengabdian masayarakat ini sendiri sesuai dengan POAC atau Planning, Organizing, Actuating, Controlling. Dari keseluruhan kegiatan dan evaluasi yang telah dilakukan, diperoleh hasil dan kesimpulan bahwa pelatihan serta sosialisasi penggunaan drone melalui pengabdian masayarakat ini diniai efektif dan bermanfaat dalam mengembangkan kemampuan masyarakat dan menambah wawasan pada kecamatan pemali.
Kata kunci: drone; pengabdian masyarakat; pemali