Abstract:This study aims to map the intellectual structure and global research trends regarding service quality and customer loyalty in the banking industry through a Systematic Literature Review (SLR) and bibliometric analysis.…
Research data were obtained from the Scopus database covering the period from 2018 to 2025 using the keywords service quality, customer loyalty, and banking industry. The literature selection process was conducted using the PRISMA protocol, resulting in 33 scientific articles that met the inclusion criteria for further analysis. Bibliometric analysis was performed using VOSviewer software to map author collaboration networks, keyword relationships, and the evolution of research themes. The research findings indicate that the concepts of service quality, customer satisfaction, and customer loyalty are core themes dominating the research literature in the banking sector. Additionally, the study highlights the emergence of new themes related to customer experience, digital services, corporate social responsibility, and customer relationship management, which enrich the understanding of customer loyalty formation. Bibliometric visualizations also indicate that research collaboration remains relatively limited and scattered across several small groups of authors, despite the research having been reviewed on a global scale. These findings confirm that research on service quality and customer loyalty in the banking industry continues to evolve toward a more multidimensional approach in tandem with the ongoing digital transformation of services.
Abstract:Red onion is a vegetable commodity that has high economic value in terms of fulfilling national consumption and sources of income. There are 2 types of shallots planted by farmers in the Tande Village, namely Tajuk and Manjung.…
anjung. There fore we want to see which variety is more profitable. This study aims: (1) to compare the productivity of Tajuk and Manjung shallot farming in Tande Village, East Banggae District, East Banggae Regency (2) to determine the comparison of Tajuk and Manjung shallot farming income in Tande Village, East Banggae District, East Banggae Regency. The research method used is by means of purposive sampling by way of consideration that is having a lot of farmer groups. The samples in this study were 20 farmers of the Tajuk variety and 20 samples of the Manjung variety of shallot farmers. The results showed that (1) the average shallot productivity for the Tajuk variety (Sipatuo Farmers Group) on a 3.40 ha land area was 3.42 tons/ha with an average production of 11.53 tons, and on a 1 ha land area the average the average productivity is 8.50 tons/ha with a total production of 8.50 tons. Whereas for the Manjung variety (Lestari Green Farming Group) the average productivity on a land area of 3.25 Ha is 3.18 Tons/Ha with a total production of 10.32 Tons, - the average shallot productivity on 1 Ha land is 7.90 Tons /Ha with total production of 7.90 tons. (2) the average income of Tajuk shallot farmers is greater than the average income of Manjung shallot farmers. The average income of shallot crowns on a land area of 3.40 Ha is Rp. 79,694,286 the average income of farmers on 1 Ha of land is Rp. 132,486,668. Whereas for the Manjung variety, the average income on a land area of 3.25 is Rp. 63,679,020, - the average income of farmers on 1 Ha of land is Rp. 120,517,501.
Abstract:Perkembangan dalam bidang teknologi informasi dan komunikasi, khususnya melalui media sosial, telah mengubahcara individu melakukan interaksi dan komunikasi satu samalain. Media sosial mempercepat dan memperluas interaksi,…
i, tetapi juga membawa berbagai tantangan yang berkaitandengan etika dan moralitas di dunia digital. Generasi Z,yangtumbuh di era digital,memiliki kemampuan teknologi yang tinggi, tetapi ada risiko kehilangan nilai-nilai sosial dan etika. Situasi ini memerlukan sebuah pendekatan mendalam untukmenilai dampak jangka panjangnya. Penelitian inimenggunakan metode kualitatif dengan menganalisis literaturdari berbagai jurnal dan artikel akademis guna memahamifenomena sosial, norma komunikasi, serta nilai moral yang berkaitan dengan penggunaan media sosial di kalanganGenerasi Z.
Media sosial memberikan peluang untuk terlibat dalaminteraksi sosial, namun juga menciptakan masalah sepertiperubahan identitas online, tekanan mental, perasaan takutketinggalan (FOMO), perundungan daring, dan informasiyang salah. Berbagai persona di dunia maya dan pengelolaancitra diri menantang pengembangan karakter individu. Selainitu, media sosial juga menciptakan norma komunikasi baruyang perlu diteliti secara mendalam. Oleh karena itu, pengaruhnya terhadap etika sosial bagi Generasi Z menjadisangat kompleks. Dengan demikian, penting untukmenanamkan nilai-nilai moral melalui pendidikan yang menggabungkan prinsip etika universal dan keterampilandigital, serta membangun ekosistem pembelajaran yang terstruktur untuk membentuk karakter dengan tanggung jawabsosial. Masa depan Generasi Z sebagai agen perubahan yang beretika akan sangat bergantung pada sistem pendidikan dan strategi yang efektif.
Abstract:The implementation of this research is to find out the application and development of the character of Pancasila through the implementation of the independent learning curriculum at SD Negeri Tandes Kidul I No. 110 Surabaya…
aya City. The qualitative approach used in this study. Observation and data collection will be carried out from January to April 2024. SD Negeri Tandes Kidul I No. 110 Surabaya City is the place where the data is collected. Results in this study: The value of Pancasila character developed through the implementation of the independent curriculum at SD Negeri Tandes Kidul I No. 110 Surabaya City is not optimal; this is evidenced by the results of observation where not all students practice the developed Pancasila character. 10 out of 18 class teachers said that the development of Pancasila character in the implementation of the independent curriculum requires a long time and process. In addition, the implementation of the independent curriculum policy in schools is also still found to be found many obstacles, including Teachers still do not understand the independent curriculum policy, there is still confusion in implementing the independent curriculum. This is not without reason, one of which is because there are not too many trainings and workshops on the independent learning curriculum, teachers are also busy with quite a lot of administrative tasks.
Abstract:Lansia memiliki risiko jatuh yang tinggi akibat penurunan fungsi keseimbangan dan kekuatan otot postural. Pada Puskesmas Andalas, sekitar 60% lansia tergolong berisiko jatuh sedang hingga tinggi berdasarkan skor Berg Balance…
ance Scale (BBS). Latihan Tandem Walking Exercise (TWE) merupakan metode yang dapat meningkatkan keseimbangan dan stabilitas tubuh. Penelitian ini bertujuan untuk mengetahui pengaruh TWE dalam menurunkan risiko jatuh pada lansia di wilayah kerja Puskesmas Andalas tahun 2025. Penelitian ini bersifat kuantitatif dengan desain pre-eksperimen menggunakan pendekatan one group pretest-posttest. Penelitian ini dilakukan di Wilayah Kerja Puskesmas Andalas dari Maret-Agustus 2025 dengan pengambilan data antara 26 Mei-21 Juni 2025. Populasi penelitian ini mencankup seluruh lansia yang ada di Wilayah Kerja Puskesmas Andalas dan Sampel yang diambil sebanyak 17 dengan menggunakan teknik purposive sampling. Intervensi TWE dilakukan selama 4 minggu (3 sesi/minggu, 10 menit/sesi), dengan resiko jatuh diukur menggunakan Berg Balance Scale (BBS). sebelum dan setelah intervensi. Data dianalisis secara univariat dan bivariat dengan uji wilcoxon signed rank test (p-value ≤ 0,05). Hasil penelitian di dapatkan Rata-rata resiko jatuh sebelum di lakukan tandem walking exercise pada lansia di Wilayah Kerja Puskesmas Andalas yaitu 24.88 dan rata-rata resiko jatuh sesudah di lakukan tandem walking exercise pada lansia yaitu 50.41 dengan selisih 23.59 serta adanya pengaruh signifikan dari latihan tandem walking exercise terhadap penurunan risiko jatuh pada lansia, dengan p-value 0,000. Kesimpulan penelitian ini ada Pengaruh Dari Tandem Walking Exercise Terhadap Penurunan Resiko Jatuh Pada Lansia. Saran bagi tenaga kesehatan di Puskesmas Andalas untuk menerapkan TWE sebagai intervensi keperawatan guna meningkatkan keseimbangan lansia dan mencegah jatuh pada lansia.