Abstract:This study seeks to explore the relationship between the understanding of fintech usage, behavioral intention, financial literacy, customer satisfaction, and brand image within the framework of the Bibit investment application.…
cation. As consumer awareness of digital financial services continues to increase, companies are adopting strategies to strengthen user engagement and foster trust. The research highlights the critical role of financial literacy and customer satisfaction in cultivating stronger relationships between users and fintech platforms. The findings indicate that enhancing financial literacy and providing intuitive, user-friendly experiences not only elevate customer satisfaction but also encourage greater user loyalty. In light of the rising demand for informed decision-making and trust in digital financial services, fintech platforms that align with consumer expectations regarding education and service quality are better positioned to build long-term, meaningful relationships with users, thereby promoting sustained engagement and brand loyalty. Furthermore, the paper addresses the potential directions for future research focused on enhancing customer engagement with fintech platforms, particularly in the context of a highly competitive and awareness-driven market.
Abstract:Fail kidney chronic (GGK) is disease progressive that requires therapy replacement kidney like hemodialysis . One of the common complications No realized is dysfunction sexual , which can lower quality life patient . Research…
Research This aiming For describe function sexual intercourse in GGK patients undergoing hemodialysis at Aloei Saboe Regional Hospital, Gorontalo City. Research design use approach descriptive quantitative with accidental sampling technique on 70 respondents who met the requirements criteria inclusion . Instruments used is IIEF questionnaire for men and FSFI for women . The results show that in patients male , function best orgasm (65.1%), followed by function erection (58.1%), desire sexual , and satisfaction connection sexual (51.2%). However , the desire sexual in a way overall disturbed (62.8%). In patients women , lubrication and desire sexual prominent (63%), followed by orgasm and comfort moment relate sexual (55.6%), with satisfaction sexual as function lowest (48.1%). In conclusion , patients man more Lots experience disturbance of desire sexual , while patient Woman experience more disturbance evenly distributed . It is recommended that the power health give education , counseling , and support psychosocial For increase quality life patient .
Abstract:One measure of service success is patient satisfaction; in the world of health, patient satisfaction indicates that the services provided have been delivered properly by health workers. The purpose of this study was to analyze…
nalyze the relationship between waiting time and outpatient satisfaction at Gunung Maria Tomohon Hospital. The method used in this research is quantitative research which is descriptive analytic using a cross-sectional study approach with a sample of 266 respondents (total sampling) with univariate and bivariate analysis. The results showed that based on the results of the chi-square test, a value of p = 0.001 (<α = 0.05) was obtained, indicating that there is a relationship between waiting time and outpatient satisfaction at Gunung Maria Tomohon Hospital. Based on the results of the analysis, it can be concluded that there is a relationship between waiting time and outpatient satisfaction at the Outpatient Polyclinic of Mount Maria Tomohon Hospital. As a suggestion for hospital leaders, especially for outpatient directors at Gunung Maria Tomohon Hospital, it is recommended to set health service standards, particularly for outpatients, to enhance their satisfaction.
Abstract:This study aims to synthesize findings from empirical studies on factors that influence employee performance and productivity in the context of modern organizations in Indonesia and beyond. Employee performance and productivity…
ctivity are crucial elements for the success and sustainability of organizations amidst intense business competition and dynamic changes in the work environment, including adaptation to work models such as Work From Home (WFH). This article uses a qualitative literature study method on articles/journals covering various key variables such as organizational/work culture, work environment, compensation, motivation, job satisfaction, organizational commitment, workload, work discipline, work stress, and work-life balance. The results of the analysis indicate a complex and interrelated relationship between these variables. It is consistently found that a positive organizational culture, intrinsic and extrinsic motivation, and organizational commitment have a significant influence on improving performance and productivity. A conducive work environment and job satisfaction often act as important mediators in this relationship. However, the influence of variables such as compensation, workload, and work discipline show varying results depending on the organizational context and individual characteristics. This study underlines the importance of a holistic and integrated human resource management approach to optimize employee performance and productivity. Practical implications and suggestions for further research are also discussed.
Abstract:This study aims to develop an instrument to assess the effectiveness of a religious character education program in addressing the moral degradation of students. The research employs a development model (research and design)…
gn) based on primary data collected through a questionnaire consisting of 20 statements aligned with 10 indicators of character education. These indicators include understanding religious values, internalization of values, honesty, responsibility, tolerance, consistency in religious attitudes, social care, discipline in spiritual relationships, and satisfaction with the program. The research instrument uses a rating scale ranging from 1 to 5 and is validated by three education experts from the Faculty of Teacher Training and Education (FKIP). The sample consists of 25 first-semester students from the 2024-2025 academic year, class 1A of the Agribusiness Department, Faculty of Agriculture, Untirta. Data analysis includes content validity testing using Aiken’s V formula and intraclass correlation coefficients (ICC) for reliability testing. Empirical validity testing employs product moment analysis, and reliability testing uses Cronbach's alpha, analyzed using SPSS version 23. The findings reveal that: (1) Based on the content validity test, out of 20 statement items, 16 items demonstrate very high validity, and 4 items show 2 high validity, with an average content validity score of 1.000, interpreted as very high. The reliability test using intraclass correlation coefficients (ICC) yields an average measure of 0.971, indicating excellent instrument reliability. (2) From the empirical test results, out of 20 items, 19 items are valid, and 1 item is invalid, with a Cronbach's alpha value of 0.853 (>0.7), confirming the instrument's reliability. Therefore, the validated questionnaire consisting of 20 items is deemed suitable for measuring the effectiveness of the religious character education program
Abstract:The purpose of this study was to determine the effect of leadership style and job satisfaction. This study uses a quantitative descriptive analysis approach with an explanatory design, which aims to test the hypothesis related…
elated to the effect of leadership style and job satisfaction on employee loyalty at CVA Putra Perkasa Malang. The dependent variable is employee loyalty, while the independent variables include leadership style and job satisfaction. Data were collected through a questionnaire with 80 respondents from the production department. This study uses a saturated sampling technique, and the data obtained were analyzed using validity, reliability, and multiple linear regression tests to test the effect of independent variables on the dependent variable. Classical assumption tests such as normality, multicollinearity, and heteroscedasticity were also carried out to ensure a valid regression model, followed by the t-test and F-test to test partial and simultaneous effects. The coefficient of determination (R²) is used to measure the strength of the relationship between the independent and dependent variables. The results of the study indicate that leadership style has a positive effect on employee loyalty at CV Putra Perkasa, which means that the better the leadership style applied, the higher the level of employee loyalty. In addition, job satisfaction also has a positive effect on employee loyalty, where employees who are satisfied with their jobs tend to have higher loyalty to the company. Simultaneously, leadership style and job satisfaction have a significant effect on employee loyalty, indicating that these two variables, both separately and together, play an important role in increasing employee loyalty at CV Putera Perkasa
Abstract:This research is motivated by the condition of online buying and selling competition which is increasingly growing day in the community especially the students of syariah economic study program so that make the buyer interest.…
erest. Companies or stores should further develop ideas for customer satisfaction to continue to be interested in buying in e-commerce. This research formulates the problem of whether e-commerce has an effect on buyer's interest and how much e-commerce influence to buyer interest of syariah economy study program at IAIN Ambon. In this study, data were collected through questionnaire method to 32 respondents who had made a purchase in e-commerce in IAIN Ambon economic study program using research method is Research Type, Research Type, Research Data Sources, Data Collection Method, Population and sample, Technique Data Processing, Quantitative Data Analysis Technique. The result of this research indicate that there is e-commerce influence to buyer interest proved by t test value show the number 9,649 and its significance 0.000 <0,05 from result above hence there is significant influence between e-commerce and buyer interest. The result of determination coefficient analysis (R2) shows how big influence e-commerce to buyer interest that is 0,748 meaning 7,48% and the rest 25,2% influenced by other variable not discussed in this research.
Abstract:This study aims to determine the effect of motivation, work discipline and supervision on teacher performance at Kalianget 1 Public Middle School with satisfaction as the intervening variable. The population is 67 with saturated…
aturated sampling technique. Data collection through questionnaires and data analysis using multiple linear regression and path analysis. The results of this study are: (1) There is an indirect effect of motivation on teacher performance through satisfaction. This is indicated by the t-value of the effect of motivation on satisfaction of 2.772 (2.772 > 1.96) and the t-count of the effect of satisfaction on performance of 6.583 (6.583 > 1.96); (2) There is an indirect effect of teacher discipline on teacher performance through satisfaction. This is indicated by the t-value of the influence of teacher discipline on satisfaction of 4.902 (4.902 > 1.96) and the t-count of the effect of satisfaction on performance of 6.583 (6.583 > 1.96); (3) There is an indirect effect of supervision on teacher performance through satisfaction. This is indicated by the t-value of the effect of motivation on satisfaction of 11.314 (11.314 > 1.96) and the t-count of the effect of satisfaction on performance of 6.583 (6.583 > 1.96).
Abstract:In order to show how a micromanaged leadership style impacts job satisfaction among generation Z employees, this study used self-efficacy as a mediating variable. The study's sample and demographic were Riau Province's Generation…
eneration Z workers, who were born between 1997 and 2012. The sample size consisted of 203 respondents using a non-probability sampling approach and a questionnaire survey for data collection. The study's conclusions were tested using SmartPLS 3. It featured an outside model, like a validity and reliability test, and an interior model, such a model fit test and a research hypothesis test. The results of the investigation demonstrated the validity and accuracy of each indicator. The hypothesis test results demonstrated that job satisfaction was positively and significantly impacted by self-efficacy, that self-efficacy was positively and significantly impacted by micromanaged leadership style, and that job satisfaction was not significantly impacted by leadership style. Indirect hypothesis testing using self-efficacy as a mediator between job satisfaction and the micromanaged leadership style produced positive and significant results. The results of the study indicate that the relationship between work happiness and micromanagement leadership style can be totally mediated by self-efficacy.
Abstract:Hubungan dan tren penelitian terkait topik kualitas pelayanan dari 2019 hingga 2023 diinterpretasikan dalam gambar di atas. Dengan ukuran node yang besar, yang menunjukkan dominasi dan frekuensi tinggi dalam penelitian,…
istilah "pengaruh kualitas pelayanan" menjadi pusat perhatian. Hasil pra penelitian yang dilakukan menemukan Tangibles (Bukti Fisik) menunjukkan tingkat kepuasan yang lebih rendah dibandingkan dengan dimensi lainnya, yaitu tingkat kepuasan yang lebih rendah, Hal ini menunjukkan bahwa aspek Bukti Fisik perlu mendapat perhatian lebih untuk meningkatkan kualitas layanan secara keseluruhan. Tujuan penelitian ini adalah untuk mengetahui seberapa besar Pengaruh Kualitas Pelayanan Customer Service Terhadap Kepuasan Nasabah pada PT Bank XXX Tangerang Banten. Metode asosiatif dengan pendekatan kuantitatif digunakan dalam penelitian ini untuk memecahkan masalah dan mencapai tujuan, yang melibatkan pengumpulan data dalam bentuk angka dan analisis statistik. Pendekatan kuantitatif dipilih karena sifatnya yang sistematis, terencana, dan terstruktur dengan jelas, yang mendukung langkah-langkah yang harus ditempuh dalam penelitian. Populasi yang digunakan yaitu nasabah pada periode Bulan Juni 2022 – Bulan Desember 2022 sebesar 13.002 nasabah, Sampel mengunakan rumus slovin dengan Presentase Kelonggaran ketelitian kesalahan pengambilan sampel yang masih bisa sitolerir Nilai e = 0,1 (10%), maka sample yang di ambil adalah transaksi yang berjumlah 100 Nasabah (Resphonden). Dari hasil perhitungan diperoleh nilai R Square sebesar 0,824. Hal ini berarti bahwa seluruh variabel bebas yakni Kualitas Pelayana (X) mempunyai kontribusi bersama-sama sebesar 82,4% terhadap variabel terikat yaitu Kualitas Pelayana (Y). Sedangkan, sisanya yaitu 17,6% dipengaruhi oleh variabel lainnya yang tidak diteliti dalam penelitian ini