Abstract:This research aims to examine and analyze the influence of brand image on the purchasing decisions of students at the Faculty of Economics, Nias University, in the context of online shopping. The background of this study…
stems from the rapid growth of e-commerce in Indonesia, which has significantly changed consumer shopping behavior, particularly among students who are highly adaptive to digital technology. In online shopping situations, where consumers cannot physically assess the product, brand image becomes one of the main factors influencing consumer trust, perceived quality, and confidence in making purchasing decisions. The type of research employed is quantitative research with a survey approach. The study population consisted of 1,959 active students of the Faculty of Economics, Nias University, with a sample of 95 respondents determined using the Slovin formula. Data were collected using a Likert-scale questionnaire covering brand image indicators (strength, favorability, and uniqueness of brand association) as well as purchasing decision indicators (problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior). The data were analyzed using validity and reliability tests, simple linear regression analysis, t-test, and determination test with the aid of SPSS software. The results of the study indicate that brand image has a positive and significant effect on students' purchasing decisions in online shopping. This finding implies that the stronger the brand image, the higher the tendency of students to make online purchases. Therefore, companies or online businesses need to develop and strengthen their brand image through consistent marketing communication strategies, clear product information, and credible brand reputation to increase consumer loyalty and purchase intention.
Abstract:The growth of the cosmetics industry in Indonesia is influenced by the increasing demand for beauty products. One of the contributing factors to this trend is a common issue faced by women, especially Gen Z, which is dull…
l skin. One of the most purchased beauty products by Gen Z is facial serum. The aim of this research is to examine the influence of Negative EWOM (Electronic Word of Mouth) and variety seeking on brand switching behavior, with customer engagement as an intervening variable for Scarlett facial serum among Gen Z consumers. This study employs a quantitative approach with descriptive and causal research methods. Data collection is done through a questionnaire survey with 300 respondents who use Scarlett facial serum in Indonesia. The data analysis technique used is Structural Equation Modeling (SEM) using SmartPLS for research data analysis. The research findings indicate that Negative EWOM have a positive influence on brand switching behavior, Negative EWOM have a negative influence on customer engagement, variety seeking have a negative influence on customer engagement, variety seeking have a positive influence on brand switching behavior, customer engagement have a negative influence on brand switching behavior, Variety seeking on brand switching behavior through customer engagement as an intervening variable have a positive influence, Negative E-WOM on brand switching behavior through customer engagement as an intervening variable also have a positive influence.This research has implications for companies, including the need for companies to enhance product quality and their brand image in response to Negative E-WOM. Companies should also continue to innovate by improving product quality and uniqueness. Additionally, understanding customer preferences and market trends is crucial for competing in a market with many similar products. Maintaining customer interactions can also keep the company top of mind among customers, preventing them from switching to other brands. These actions are necessary to retain customers and prevent brand switching. Referring to several previous studies, research on negative word of mouth, brand switching behavior, variety seeking, and customer engagement has never been conducted simultaneously with the same variables and object.
Abstract:Penelitian ini bertujuan untuk mengetahui : Pengaruh Kualitas Produk, Persepsi Harga, dan Promosi terhadap Keputusan pembelian produk Scarlett Whitening pada mahasiswa program studi manajemen universitas 17 Agustus Surabaya.…
aya. Metode yang digunakan dalam pengambilan sampel pada penelitian ini yaitu nonprobability sampling dendan Teknik sampelnya adalah purposive sampling. Responden penelitian adalah 100 orang mahasiswa untag. Data dikumpulkan menggunakan kuesioner dan dianalisis dengan regresi linear berganda Uji F, Uji T untuk analisis hipotesis, sedangkan pengujian yang lainnya menggunakan uji instrument data yang terdapat uji validitas, uji reliabilitas serta uji asumsi klasik yang terdiri dari uji normalitas, uji multikolonieritas dan uji heteroskedastisitas. Pengujian dilakukan menggunakan program IBM SPSS 26. Hasil penelitian menunjukkan bahwa kualitas produk, persepsi harga, dan promosi berpengaruh secara positif dan signifikan terhadap keputusan pembelian produk Scarlett Whitening. Produk Scarlett Whitening diharapkan untuk menjaga kestabilan harga dan menjaga kualitas produk, supaya konsumen mendapatkan kualitas dan hasil yang terbaik dan diinginkan atas produk Scarlett Whitening.
Abstract:Usaha Mikro, Kecil, dan Menengah (UMKM) memegang peranan penting dalam pembangunan ekonomi Indonesia melalui penciptaan lapangan kerja, pemerataan ekonomi, dan kontribusi terhadap PDB nasional. Namun, dalam industri perawatan…
watan kulit lokal yang sangat kompetitif, UMKM menghadapi tantangan yang signifikan, khususnya dalam pemasaran digital dan adaptasi teknologi. Studi ini mengkaji pengaruh pemasaran digital terhadap keunggulan kompetitif UMKM perawatan kulit lokal, dengan menggunakan merek Scarlett sebagai studi kasus. Melalui pendekatan kualitatif deskriptif yang melibatkan observasi non-partisipatif dan studi dokumentasi, penelitian ini mengeksplorasi bagaimana Scarlett berhasil memanfaatkan platform digital, pemasaran influencer, pembuatan konten, dan keterlibatan media sosial untuk memperkuat posisi pasarnya. Temuan penelitian mengungkapkan bahwa integrasi strategi pemasaran digital Scarlett, seperti kolaborasi dengan influencer lokal dan internasional, pemasaran konten yang menarik dan informatif, dan interaksi media sosial yang aktif, secara signifikan meningkatkan visibilitas merek, kepercayaan konsumen, dan loyalitas pelanggan. Strategi-strategi ini telah memungkinkan Scarlett untuk tidak hanya bertahan tetapi juga berkembang di pasar yang jenuh, membuktikan bahwa pemasaran digital merupakan pendorong penting bagi UMKM yang ingin mencapai keunggulan kompetitif yang berkelanjutan. Penelitian ini memberikan wawasan praktis dan teoritis tentang bagaimana UMKM dapat memanfaatkan alat digital untuk meningkatkan merek dan jangkauan pasar mereka di era digital.