Abstract:This research develops the PRIDE Framework to integrate five interdependent dimensions, People (People-Centric Excellence), Resilience, Innovation, Development, and Empowerment, into a unified model explaining how HRM practices…
actices drive both sustainability and agility. A systematic literature review guided by PRISMA principles was conducted, selecting peer-reviewed empirical and conceptual studies that examine HRM, organizational agility, and sustainability. Thematic synthesis and reflexive analysis produced a circular puzzle architecture representing these dimensions and their interconnections. Findings reveal that integrated people-centric policies, robust knowledge management, embedded innovation practices, continuous learning, and distributed decision-making create synergistic capabilities that enable rapid adaptation while maintaining long-term viability. Critical enablers include psychological safety, holistic wellness initiatives, adaptive learning programs, and outcome-based empowerment. The framework addresses gaps by showing sustainability and agility as complementary imperatives rather than competing priorities. Future research should validate the framework through multi-level and longitudinal studies, incorporate diverse language sources for broader context, and explore the impacts of AI-enabled HRM on each dimension. Limitations involve temporal and linguistic scope.
Abstract:This study examines the implementation of customer-driven excellence strategy in the Umrah travel industry in Depok City by investigating the relationships between service quality, brand credibility, perceived value, and…
customer-driven excellence outcomes. Using a quantitative research approach with Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected from 105 customers who have utilized Umrah travel services within the past two years. The measurement model demonstrated excellent reliability and validity, with all constructs meeting stringent psychometric criteria for convergent and discriminant validity. The structural model reveals that all three hypotheses are strongly supported, with brand credibility emerging as the most influential factor (β = 0.398, p < 0.001), followed by perceived value (β = 0.356, p < 0.001) and service quality (β = 0.285, p < 0.001). The integrated model explains 74.2% of variance in customer-driven excellence, demonstrating strong explanatory power and large predictive relevance (Q² = 0.486). These findings provide empirical evidence that successful customer-driven excellence strategy requires integrated approaches prioritizing brand credibility development while simultaneously enhancing perceived value and service quality. The study offers valuable insights for Umrah travel operators seeking to optimize competitive advantage through comprehensive customer excellence strategies that address both functional and emotional dimensions of religious tourism services.
Abstract:Abstract: Sembako is an abbreviation of Nine Basic Ingredients which consists of various food and beverage ingredients that are generally needed by the people of Indonesia. Without basic necessities, the lives of the Indonesian…
onesian people can be disrupted because basic necessities are daily necessities that are freely sold in the market. Toko Suryono is one of the basic food distributors that sells various kinds of basic necessities. The problem is that the number of food sales every month is erratic so it is difficult to predict, so we need a sales system and strategy, one of which is by predicting or forecasting sales for the future process so that this store knows how much food supplies must be provided in the following month so that there is no shortage or excess stock. The result of this research is that forecasting using themethod Least Square can make it easier for the store to provide basic food supplies in the coming month. From the overall calculation of basic needs, the lowest MAD is 16.51 and MAPE is 1.73%.
Keywords: Forecasting; Total Food Sales; Least Square;
Abstrak: Sembako adalah singkatan dari Sembilan Bahan Pokok yang terdiri dari berbagai bahan makanan dan minuman yang umumnya dibutuhkan oleh masyarakat Indonesia. Tanpa sembako, kehidupan rakyat Indonesia bisa terganggu karena sembako merupakan kebutuhan pokok sehari-hari yang dijual bebas di pasaran. Toko Suryono adalah salah satu distributor sembako yang menjual berbagai macam sembako. Masalah jumlah penjualan sembako setiap bulannya yang tidak menentu sehingga sulit diprediksi, maka diperlukannya sebuah sistem dan startegi penjualan salah satunya dengan cara melakukan prediksi atau peramalan penjualan untuk proses kedepannya sehingga toko ini mengetahui berapa persediaan sembako yang harus disediakan dibulan berikutnya agar tidak terjadi kekurangan maupun kelebihan persediaan. Hasil dari penelitian ini adalah peramalan dengan perhitungan metode Least Square dapat memudahkan pihak toko dalam menyediakan persediaan sembako di bulan yang akan datang. Dari keseluruhan perhitungan sembako menghasilkan MAD paling rendah 16,51 dan menghasilkan MAPE sebesar 1,73%.
Kata kunci: Peramalan; Jumlah Penjualan Sembako; Least Square;
Abstract:Abstract: Tanjung Jaya Village is an educational tourism village located in the Tanjung Lesung destination, Pandeglang Regency, Indonesia. Tanjung Jaya Village, surrounded by beautiful beaches and hills, is the choice of…
a fun and relaxed tourist village for both domestic and foreign tourists. However, the people of Tanjung Jaya Village do not yet understand the basics of hospitality and tourism in implementing homestays. The purpose of this community service activity is to provide an understanding of Basic Knowledge related to the development of Community Based Tourism-based Tourism Villages in homestay management and Homestay Management and Service Systems. The method used here is in the form of training, while the stages start from preparation, implementation, and evaluation in the form of feedback from participants. The results of the questionnaire from the Educative category (Useful Community Service Activities and answering Participants' needs) averaged 81%, Objective (Material delivered according to conditions and problems faced by participants) averaged 86% Accountable (Material delivered clearly and understandable by the participants) the average is 82%, Transparent (Participants are actively involved in the implementation of activities) the average is 87%.
Keywords: Homestay, Training, Tanjung Jaya
Abstrak: Desa Tanjung Jaya merupakan salah satu desa wisata edukasi yang terletak di destinasi Tanjung Lesung, Kabupaten Pandeglang, Indonesia. Desa Tanjung Jaya, dikelilingi oleh pantai dan perbukitan yang indah, merupakan pilihan desa wisata yang menyenangkan dan santai bagi wisatawan domestik maupun mancanegara. Namun masyarakat Desa Tanjung Jaya belum memahaminya dasar-dasar hospitality dan pariwisata dalam pelaksanaan homestay. Tujuan dari kegiatan pengabdian kepada masyarakat ini adalah untuk memberikan pemahaman Pengetahuan Dasar terkait pengembangan Desa Wisata berbasis Community Based Tourism dalam pengelolaan homestay dan Sistem Pelayanan dan Manajemen Homestay. Metode yang digunakan disini adalah dalam bentuk pelatihan, adapaun tahapannya dimulai dari persiapan, pelaksanaan, evaluasi berupa uman balik dari peserta. Hasil kuesioner dari katagori Edukatif (Kegiatan Abdimas bermanfaat dan menjawab kebutuhan Peserta) rata-rata adalah sebesar 81% , Objektif (Materi yang disampaikan sesuai dengan kondisi dan masalah yang dihadapi peserta) rata-rata adalah sebesar 86% Akuntabel (Materi disampaikan dengan jelas dan dapat dipahami oleh peserta) sebesar rata-rata adalah sebesar 82%, Transparan (Peserta dilibatkan secara aktif dalam pelaksanaan kegiatan) rata-rata adalah sebesar 87%.
Kata kunci: Homestay, Pelatihan, Tanjung Jaya