Abstract:Digital transformation has fundamentally reshaped healthcare service delivery worldwide, particularly in tertiary hospitals that rely heavily on integrated digital systems such as Electronic Health Records (EHRs), telemedicine,…
dicine, clinical decision support systems, and data-driven healthcare technologies. Despite rapid technological advancement, limited empirical evidence explains how healthcare professionals’ digital competence contributes to healthcare service performance within the context of healthcare transformation in Saudi Arabia. Previous studies have primarily focused on technological adoption or technical outcomes, while the psychological and organizational mechanisms underlying digital healthcare performance remain underexplored. Drawing upon the Job Demands–Resources (JD-R) Theory and Resource-Based View (RBV), this study investigates the influence of Digital Health Competence (DHC) on Healthcare Service Performance (HSP), examining the mediating role of Work Engagement (WE) and the moderating role of Organizational Support (OS). This study employed a quantitative cross-sectional explanatory design using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected from 312 healthcare professionals at King Abdullah Medical City (KAMC), Saudi Arabia, selected through stratified random sampling. The study included physicians, nurses, pharmacists, and allied healthcare professionals actively utilizing digital healthcare systems in clinical practice. Measurement instruments were adapted from internationally validated scales, including the European Digital Competence Framework for Health Professionals, Utrecht Work Engagement Scale (UWES), and Perceived Organizational Support Scale. Data analysis included assessment of the measurement model, structural model evaluation, mediation analysis, moderation analysis, effect size (f²), predictive relevance (Q²), and model fit indices. The findings demonstrated that Digital Health Competence had a positive and significant effect on Healthcare Service Performance (β = 0.328, p < 0.001) and Work Engagement (β = 0.541, p < 0.001). Work Engagement significantly influenced Healthcare Service Performance (β = 0.462, p < 0.001) and partially mediated the relationship between Digital Health Competence and Healthcare Service Performance (β = 0.250, p < 0.001). In addition, Organizational Support significantly moderated the relationship between Digital Health Competence and Work Engagement (β = 0.217, p < 0.001). The structural model demonstrated substantial explanatory power (R² HSP = 0.683) and satisfactory predictive relevance. This study contributes theoretically by extending the application of JD-R Theory and RBV within the context of digital healthcare transformation in tertiary hospitals. The study proposes an integrated model demonstrating that digital competence functions not only as a technical capability but also as a strategic personal resource that enhances work engagement and healthcare service quality. Practically, the findings emphasize the importance of strengthening digital competency development, supportive organizational climates, and adaptive digital infrastructures to improve healthcare professionals’ performance and accelerate sustainable healthcare transformation in Saudi Arabia.
Abstract:This study aims to analyze the financial distress condition of PT Pertamina Patra Niaga during 2019–2023 using the Springate Score (S-Score) model. Financial distress is a critical stage preceding potential bankruptcy, commonly…
commonly detected through declining liquidity, profitability, and operational capability. This study employed a quantitative descriptive approach using secondary data sourced from audited financial statements. The Springate model, consisting of four key ratios (working capital to total assets, EBIT to total assets, EBT to current liabilities, and sales to total assets), was applied to evaluate the company’s financial stability. The results show fluctuating financial performance. PT Pertamina Patra Niaga was categorized as financially healthy (safe zone) in 2019, 2020, 2021, and 2023, but experienced financial distress in 2022 due to severe liquidity pressure and increased short-term liabilities. The overall average S-Score of 0.9453 places the company in the grey area, indicating potential vulnerability to financial instability. The findings highlight the importance of improving liquidity management, strengthening working capital, and increasing operational efficiency to prevent future distress. Distress dengan Metode Springate Score pada PT Pertamina Patra Niaga Periode 2019–2023
Abstract:This article examines political practices concerning gender issues in Indonesia by highlighting the roles of maternalism (ibuisme) and the hijab as symbolic political instruments. Maternalism positions women within the social…
ocial construction of nurturing “mothers of the nation,” while the hijab functions as a symbol of religiosity and cultural identity used to strengthen electoral legitimacy. Although these symbols may provide women with access and acceptance in political spaces, they often limit the meaning of women’s participation by emphasizing symbolic representation rather than substantive capability and political ideas. This analysis employs a qualitative approach based on a literature review of academic studies on political representation, identity politics, patriarchy, and citizenship. The findings indicate that maternalism and the hijab reflect the persistent dominance of patriarchal culture in Indonesian politics, resulting in gender-biased forms of female citizenship. Therefore, critical awareness and deeper reflection are needed to ensure that women’s representation in politics does not remain merely symbolic but instead fosters substantive participation for a more inclusive democracy.
Abstract:PT Telkom Indonesia, as the largest telecommunications company in Indonesia, has implemented Jira within its Digital Business and Technology Division as a primary project management tool to support collaboration, task organization,…
ganization, and project monitoring. This study focuses on three key independent variables individual competence, organizational culture, and training and development which are considered essential elements in improving human resource quality. These factors directly influence team capability as a mediating variable, which in turn affects employee performance as the dependent variable. The research was conducted through a survey of 146 respondents from the Digital Business and Technology Division of PT Telkom Indonesia. The findings are expected to provide strategic insights for optimizing the use of project management tools to enhance employee performance, ensuring that their implementation aligns with team characteristics, organizational culture, and technical readiness.
Abstract:The development of Artificial Intelligence (AI) technology is currently progressing very rapidly and has had a major influence on various sectors, including the education sector, offering great potential in compiling engaging…
aging and relevant teaching materials. However, teachers still face challenges related to limitations in time, energy, technological understanding, and the accuracy of AI-generated content. Findings from the analysis show that AI has a significant capability to support teachers in designing learning materials relevant to student needs, as well as testing the accuracy of AI-generated content related to the learning material. Using a non-participant observation method, data was collected through social media, unstructured interviews with lecturers, teachers, and the general public, as well as testing the content of AI platforms such as ChatGPT, Gemini, and Meta AI. This research uses a descriptive qualitative approach to analyze the data. The study's findings reveal that artificial intelligence has a significant capacity to support educators in designing learning materials, while also optimizing time productivity and teaching innovation. However, the accuracy of AI content, although quite high for basic concepts, often does not include specific sources or references, thus requiring manual verification by teachers. The main challenges include a lack of training and technological understanding. It is recommended that teachers undergo AI training and always verify AI content with trusted sources.
Abstract:This study aims to review the mortgage lending process in a bank, focusing on procedures, requirements, and challenges faced by both the bank and customers. The research background is based on the author's internship experience…
erience at the bank, providing an opportunity to gain in-depth insights into the mortgage approval mechanism from a practical perspective. This study employs a qualitative method, utilizing interviews with bank employees involved in the mortgage application process and literature studies related to banking policies. The findings reveal that mortgage approval involves a comprehensive evaluation of the borrower's financial capability, including credit analysis and compliance with banking regulations. Additionally, several challenges were identified, such as the lengthy administrative process and credit risk factors that the bank must consider. The conclusion of this study emphasizes that mortgage lending requires a balance between the bank's interests and customer needs, necessitating innovations in procedures and service optimization to improve process efficiency.
Abstract:Abstract: The rapid pace of digital transformation highlights the need to empower Micro, Small, and Medium Enterprises (MSMEs) in Jayapura City by integrating Artificial Intelligence (AI) into their business strategies.…
This community service initiative aims to assess MSME actors’ initial understanding of AI, deliver targeted training, and evaluate improvements in strategic planning using the Value Proposition Canvas (VPC). The program was conducted in three stages: pre-assessment, training implementation, and post-training evaluation. Initial findings revealed that most participants had limited knowledge of AI and its applications. However, after the training, there was a significant increase in participants’ confidence and capability. The training effectively reduced lack of knowledge by 40%, addressed infrastructure and internet challenges by 45%, and decreased uncertainty regarding AI's return on investment by 30%. Participants began applying tools such as ChatGPT, Canva AI, and the VPC method to better understand customer needs. Although the study was limited by a short evaluation period and a specific geographic focus, it offers valuable insights for policymakers, educators, and development stakeholders. The findings support the importance of accessible, hands-on training in making AI a practical and beneficial resource for small businesses, ultimately promoting inclusive, technology-driven growth.
Keywords: artificial intelligence, business strategy, jayapura, MSME, youth
Abstrak: Transformasi digital yang pesat mendorong perlunya pemberdayaan Usaha Mikro, Kecil, dan Menengah (UMKM) di Kota Jayapura melalui integrasi kecerdasan buatan (AI) dalam strategi bisnis mereka. Program pengabdian masyarakat ini bertujuan untuk menilai pemahaman awal pelaku UMKM terhadap AI, memberikan pelatihan terarah, dan mengevaluasi peningkatan dalam perencanaan strategis menggunakan Value Proposition Canvas (VPC). Kegiatan ini dilaksanakan dalam tiga tahap: pra-asesmen, pelatihan, dan evaluasi pascapelatihan. Hasil awal menunjukkan bahwa mayoritas peserta memiliki pengetahuan terbatas tentang AI dan penerapannya. Namun, pascapelatihan terlihat peningkatan signifikan dalam kepercayaan diri dan kemampuan peserta. Pelatihan berhasil menurunkan tingkat ketidaktahuan sebesar 40%, mengurangi kendala infrastruktur dan internet sebesar 45%, serta menekan keraguan atas keuntungan penggunaan AI sebesar 30%. Peserta mulai memanfaatkan alat seperti ChatGPT, Canva AI, dan metode VPC untuk meningkatkan pemahaman kebutuhan pelanggan. Meski terbatas pada waktu evaluasi yang singkat dan wilayah Jayapura, studi ini memberikan wawasan penting bagi pembuat kebijakan, pendidik, dan pemangku kepentingan untuk mendorong pertumbuhan UMKM berbasis teknologi secara inklusif.
Kata kunci: anak muda, bisnis strategi, jayapura, kecerdasan buatan, UMKM
Abstract:Abstract: In the health sector, information technology was initially used for exchanging information between patients and doctors, health services, and exchanging health documents. The aim of applying information technology…
ogy to the health sector is to increase the effectiveness and efficiency of the performance of doctors and clinic staff. This research uses COBIT 2019 as a framework for evaluating information technology governance. Primary data is collected directly from the research subjects through observation and interviews, while secondary data is sourced from other materials, such as documents or websites related to the research subject. This research focuses on Risk Profile and I&T Related Issues, with domains: APO11 – Managed Quality, and APO13 – Managed Security. Through interviews and evaluation, each priority objective was found to be at capability level 2 with ratings of 100% and 86% respectively. There are no significant gaps between the current capability levels; both are at level 2.
Keywords: auditing; COBIT 2019; telemedicine
Abstrak: Di sektor kesehatan, teknologi informasi awalnya digunakan untuk pertukaran informasi antara pasien dan dokter, layanan kesehatan, dan pertukaran dokumen kesehatan. Tujuan penerapan teknologi informasi di sektor kesehatan adalah untuk meningkatkan efektivitas dan efisiensi kinerja dokter dan staf klinik. Penelitian ini menggunakan COBIT 2019 sebagai kerangka kerja untuk mengevaluasi tata kelola teknologi informasi. Data primer dikumpulkan langsung dari subjek penelitian dengan melakukan pengamatan dan interaksi langsung, sementara data sekunder diperoleh dari sumber lain. didapatkan dari jurnal atau situs website yang berkaitan dengan subjek penelitian. Penelitian ini berfokus pada Risk Profile dan I&T Related Issues, dengan domain : APO11 – Managed Quality, dan APO13 – Managed Security. Melalui wawancara dan evaluasi, setiap tujuan prioritas ditemukan berada pada level kapabilitas 2 dengan nilai masing-masing 100% dan 86%. Tidak ada kesenjangan signifikan antara tingkat kapabilitas saat ini; keduanya berada pada level 2.
Kata kunci: audit; COBIT 2019; telemedis
Abstract:Abstract: In the digital era of transformation, educational websites serve as vital platforms for transparently disseminating information to stakeholders. This study evaluates the effectiveness of the Jember Regency Education…
ation Department website using the COBIT 5 framework. This study aims to enhance the effectiveness and usability of the Department of Education website in Jember Regency by aligning it with stakeholders' evolving needs through comprehensive evaluation and targeted recommendations. Employing a qualitative descriptive approach, the research identifies challenges such as mobile optimization issues, slow loading times, security vulnerabilities, and content relevance concerns. Despite commendable accessibility, these challenges significantly impact user experience and website credibility. The findings underscore the urgent need for website optimization, improved security measures, and continuous content updates. This research provides actionable recommendations to align the website with IT governance standards, offering a roadmap for enhancement. Furthermore, the MEA Capability Results highlight discrepancies between the current scores and expected standards, indicating the necessity for comprehensive alignment with COBIT 5 guidelines to optimize website functionality and better meet user expectations.Top of Form
Keywords: COBIT 5 framework; Jember Regency Department of Education; website effectiveness
Abstrak: Pada era transformasi digital, situs web pendidikan menjadi platform penting untuk menyebarkan informasi secara transparan kepada para pemangku kepentingan. Studi ini mengevaluasi efektivitas situs web Dinas Pendidikan Kabupaten Jember menggunakan kerangka kerja COBIT 5. Studi ini bertujuan untuk meningkatkan efektivitas dan kegunaan situs web Dinas Pendidikan di Kabupaten Jember dengan menyelaraskannya dengan kebutuhan yang berkembang dari para pemangku kepentingan melalui evaluasi komprehensif dan rekomendasi yang ditargetkan. Dengan pendekatan deskriptif kualitatif, penelitian ini mengidentifikasi tantangan seperti masalah optimasi seluler, waktu muat yang lambat, kerentanan keamanan, dan kekhawatiran tentang relevansi konten. Meskipun aksesibilitasnya baik, tantangan-tantangan ini secara signifikan memengaruhi pengalaman pengguna dan kredibilitas situs web. Temuan ini menegaskan perlunya pengoptimalan situs web, peningkatan langkah-langkah keamanan, dan pembaruan konten yang berkelanjutan. Penelitian ini memberikan rekomendasi yang dapat dilaksanakan untuk menyelaraskan situs web dengan standar tata kelola TI, menawarkan panduan untuk peningkatan. Selain itu, hasil Kemampuan MEA menyoroti perbedaan antara skor saat ini dan standar yang diharapkan, menandakan kebutuhan akan penyesuaian yang komprehensif dengan pedoman COBIT 5 untuk mengoptimalkan fungsionalitas situs web dan memenuhi harapan pengguna dengan lebih baik.
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Kata kunci: Dinas Pendidikan Kabupaten Jember; efektivitas website; kerangka kerja COBIT 5
Abstract:Abstract: Information Technology has been utilized by the Wahana Visi Indonesia Foundation in the process of managing goods data (Provision). Therefore, good and correct IT governance is needed by predetermined standards…
so that the use of IT for the foundation's operations can run well. The purpose of this study is to determine the extent to which management manages the processes of managing and evaluating IT performance, Internal Control, External Requirements, and IT Governance. Capability and maturity level measurements were carried out using the COBIT 2019 framework. The results obtained were that the capability level and maturity level values in the MEA 01 objective domain were 2.17 with a percentage of 41% categorized Partially, the MEA 02 objective domain obtained a value of 1 .97 with a percentage of 36% and entered the Partially category, the objective domain MEA 03 obtained a value of 2.11 with a percentage of 36% and entered the Partially category, the objective domain MEA 04 obtained a value of 1.75 with a percentage of 38% and entered the Partially category. Each process domain that is in it produces a gap level value or GAP value for each of the selected objective domains based on factor design. Domain MEA 01 got a score of 1.83, domain MEA 02 got a score of 2.03, domain MEA 03 got a score of 1.89, and domain MEA 04 got a score of 2.25 out of the expected maximum value of 4.00. Thus it can be concluded that the management and process evaluation of management is lacking and does not match existing targets or standards. Keywords: Capability; COBIT 2019; IT Governance; Maturity Abstrak: Teknologi Informasi sudah dimanfaatkan kegunaannya oleh Yayasan Wahana Visi Indonesia dalam proses pengelolaan data barang (Provision). Dengan demikian, dibutuhkan tata kelola TI yang baik dan benar sesuai dengan standar yang sudah diten-tukan agar penggunaan TI untuk operasional yayasan dapat berjalan dengan baik. Tujuan penelitian ini adalah untuk mengetahui sejauh mana manajemen mengelola proses-proses pengelolaan dan evaluasi kinerja TI, Internal Control, External Requirements dan Tata Kelola TI. Pengukuran capability dan maturity level dilakukan dengan menggunakan framework COBIT 2019. Hasil yang didapatkan berupa bahwa Nilai capability level dan maturity level pada domain obyektif MEA 01 adalah 2,17 dengan presntase 41% dikategorikan Partially, domain obyektif MEA 02 memperoleh nilai 1,97 dengan presentase 36% dan masuk kategori Partially, domain obyektif MEA 03 memperoleh nilai 2,11 dengan presentase 36% dan masuk kategori Partially, domain obyektif MEA 04 memperoleh nilai 1,75 dengan presentase 38% dan masuk kategori Partially. Setiap domain proses yang ada didalamnya menghasilkan nilai tingkat kesenjangan atau nilai GAP masing-masing dari setiap domain obyektif yang terpilih berdasarkan desain faktor. Domain MEA 01 mendapat nilai 1,83, domain MEA 02 mendapat nilai 2,03, domain MEA 03 mendapat nilai 1,89, domain MEA 04 mendapat nilai 2,25 dari nilai maksimal yang diharapkan 4,00. Dengan demikian bisa disimpulkan bahwa pengelolaan dan evaluasi proses dari manajemen sangatlah kurang dan tidak sesuai target atau standar yang ada. Kata kunci: Capability; COBIT 2019; Tata Kelola TI, Maturity