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Showing 12 articles found for "Hotels"
Journal of International Multidisciplinary Research (Vol. 2, No. 8, 2024)

Effective Training Programs for Room Attendants in the Hospitality Industry

Wijoyo, Tuwuh Adhistyo, Alamsyah, Sandy, Intiar, Septa Intiar, Jabbar, Umar, Prabowo, Bayu Ade Prabowo
Abstract: This study examines the effectiveness of training programs for room attendants in the hospitality industry, focusing on their impact on performance, job satisfaction, and retention. Using a qualitative approach, in-depth… interviews were conducted with 20 room attendants and 10 housekeeping managers across various hotel segments. The findings reveal that while initial training typically covers basic cleaning techniques and safety protocols, it often lacks depth in advanced methods and customer service skills. Challenges such as time constraints and reliance on informal learning are common, affecting the consistency and quality of training. Effective training programs were identified as those that provide comprehensive, ongoing instruction and incorporate innovative methods like virtual reality and gamified learning. The study also highlights the importance of mentorship programs and regular feedback to enhance training outcomes. Recommendations for improving training programs include developing detailed curricula, addressing time constraints, and adapting to emerging trends. By implementing these strategies, hotels can enhance room attendants' skills, satisfaction, and overall service quality, leading to improved guest experiences and operational success.
Global Research Effective Training Programs Room Attendants Hospitality Industry
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Journal of Golden Generation Multidisciplinary (Vol. 2, No. 2, 2026)

The Implementation of Certain Goods and Services Tax (PBJT) Policy on Hotel Services on Local Original Revenue (PAD) in Bogor Regency

Rahman Wijaya Laksana, Rita Rahmawati, R. Oetje Subagdja
Abstract: This study examines the implementation of the Local Tax on Certain Goods and Services (PBJT) in hotels in Bogor Regency and its impact on Regional Original Revenue (PAD) after Law No. 1 of 2022. Using a quantitative approach&#8230; oach based on Edward III’s model, the study analyzes communication, resources, disposition, and bureaucratic structure. Data from 684 respondents were analyzed using multiple linear regression. Results show PBJT significantly increases PAD (R²: 71.7%–76.0%; p < 0.001), with bureaucratic structure and resources as the most influential factors. However, challenges remain, including unclear communication, limited resources, and low taxpayer compliance. Strengthening institutional capacity, improving coordination, and enhancing taxpayer compliance are recommended to optimize PAD.
Global Research Implementation Certain Goods Services Policy Hotel Local Original Revenue Bogor Regency
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