Abstract:This study aims to analyze the effect of Procedural Justice on Organizational Citizenship Behaviour (OCB) through Perceived Organizational Support (POS) among hotel employees in Makassar City. The research is motivated by…
y the declining extra-role behaviors of employees, which affect service quality, allegedly driven by perceived procedural injustice and low organizational support. Using a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected through questionnaires from employees of three- to five-star hotels. The results reveal that Procedural Justice has a positive and significant effect on both POS and OCB, directly and indirectly. Moreover, POS functions as both a mediator and a moderator, strengthening the relationship between procedural justice and OCB. The R² and Q² values indicate a high explanatory and predictive relevance, while the Goodness of Fit Index confirms the empirical adequacy of the model. These findings support the Social Exchange Theory (Blau, 1964) and Organizational Support Theory (Eisenberger et al., 1986), asserting that fairness and organizational support foster reciprocal relationships that motivate employees to engage in voluntary, extra-role behaviors. This study contributes theoretically by extending the application of social exchange theory within the hospitality context and provides practical implications for hotel management to enhance procedural justice and organizational support as strategies to improve employees’ organizational citizenship behaviour.
Abstract:This study aims to analyze the Income Statement of the Room Department at Harper Perintis Makassar By Aston Hotel in the 2020-2022 time span. The hospitality industry plays an important role in the tourism industry and the…
he economy of a region. The existence of hotels not only provides a significant economic impact through income and employment for local communities, but also has a social impact by improving living standards and social conditions. The results of this study indicate that although Harper Perintis Makassar By Aston Hotel offers various additional facilities such as swimming pools, restaurants, massage services, and others, room types such as Superior Room and Deluxe Room continue to contribute significant departmental profits. However, there was a decrease in the Room Department's profit and loss at the end of 2017 due to room renovations and new facilities, as well as in 2019 due to the impact of the COVID-19 pandemic which resulted in a decrease in guest visits. This study uses quantitative research methods with a positivism approach. Primary data was obtained from the financial statements of the Rooms Department of Harper Perintis Makassar By Aston Hotel for 2020-2022. Data collection techniques involved field research with observation, direct interviews, and documentation.
Abstract:Pariwisata halal di Indonesia menunjukkan perkembangan signifikan, ditandai dengan meningkatnya kebutuhan akan akomodasi yang sesuai dengan prinsip syariah. Hotel syariah hadir sebagai jawaban atas kebutuhan wisatawan muslim…
slim dengan menyediakan fasilitas ibadah, makanan halal, serta desain yang sesuai ketentuan syariah. Penelitian ini bertujuan untuk menganalisis persepsi konsumen terhadap fasilitas dan desain hotel syariah di wilayah Jabodetabek. Penelitian menggunakan pendekatan kuantitatif dengan metode survei, melibatkan 150 responden yang pernah menginap di hotel syariah. Data dikumpulkan melalui kuesioner terstruktur dan dianalisis menggunakan teknik Weighted Mean Score (WMS) untuk mengetahui tingkat penilaian responden pada setiap indikator. Hasil penelitian menunjukkan bahwa pada aspek fasilitas, responden memberikan penilaian sangat tinggi dengan rata-rata skor 4,760 – 4,880. Fasilitas ibadah, termasuk ketersediaan perlengkapan shalat di kamar dan area bersuci, merupakan aspek yang paling diapresiasi. Pada aspek desain, rata-rata penilaian responden berada di atas 4,300, dengan apresiasi tinggi terhadap tata letak yang memperhatikan arah kiblat serta ketiadaan dekorasi berbentuk makhluk hidup. Namun, pemisahan ruang tunggu atau ruang pertemuan pria dan wanita memperoleh skor relatif lebih rendah (4,127). Temuan ini menegaskan bahwa hotel syariah di Jabodetabek telah memenuhi ekspektasi tamu muslim, meskipun masih perlu perbaikan pada aspek diferensiasi gender untuk memperkuat identitas syariah dan meningkatkan daya saing di industri perhotelan.
Abstract:Food waste in buffet services in the tourism sector is a strategic issue that has significant impacts on environmental, economic, and social aspects, especially in the context of efforts to achieve sustainable tourism. This…
his study aims to analyze in-depth strategies for preventing food waste in buffet services by highlighting operational practices, guest behavior, and managerial policies implemented in the field. The research approach uses qualitative methods with data collection techniques through direct observation, in-depth interviews with hotel managers and staff, and documentation studies related to the food production and serving processes. The research results indicate that the most effective food waste prevention strategies include ongoing guest education on responsible consumption behavior, the implementation of flexible and adaptive portion sizes tailored to guest needs, and staff capacity building through training on food management and waste mitigation. Furthermore, strengthening coordination between the kitchen, restaurant service, and management is also crucial in ensuring optimal strategy implementation.
These findings provide practical and academic contributions to the tourism industry by offering recommendations that can serve as a basis for developing more efficient and sustainable policies and operational practices, thereby reducing the negative impact of food waste while improving the quality of buffet service.
Abstract:In today's digital era, revitalizing the hospitality industry through technological innovation is crucial for enhancing competitiveness and improving customer experience. By gaining a deeper understanding of customer needs…
ds and developing service innovations, hotels can deliver more personalized and satisfying experiences. This shift in vision toward better customer service underscores the need for continued research on the paradigm shift within the hospitality sector. This study aims to observe and explore changes in the hospitality industry, with the goal of identifying paradigm evolutions and their contributions to service efficiency and quality. The research is expected to offer new insights into the dimensions of customer experience and internal operations that require rethinking, while also identifying cohesive strategies to integrate digital and physical elements. Furthermore, it analyzes the impact of hotel development control policies, management strategies, and technological innovations, thereby contributing both theoretically and practically to the development of the hospitality industry in Yogyakarta in response to the challenges of digital transformation.
Abstract:This study aims to analyze the Effect of Hotel Room Rental Prices on Revenue in the Hospitality Sub-Sector Listed on the Indonesia Stock Exchange for the 2019-2023 Period using quantitative methods. The sampling method used…
sed is purposive sampling with a total sample of 15 companies during the 5-year observation period, resulting in a total of 75 samples. The data analysis technique in this study uses SPSS 18. The results of this study indicate that room rental prices do not have a significant effect on revenue.
Abstract:The rapid growth of the hotel industry requires hotels to improve operational planning, one of which is by forecasting room reservations. Inaccurate forecasting may cause an imbalance between room availability and customer…
er demand. This study aims to compare the Weighted Moving Average and Single Exponential Smoothing algorithms in forecasting room reservations at Raz Hotel and Convention Medan using historical data from January 2025 to May 2026. The research method consisted of data collection, forecasting using both algorithms, and accuracy evaluation through Mean Absolute Deviation, Mean Squared Error, and Mean Absolute Percentage Error. The results indicate that the Single Exponential Smoothing algorithm achieved a Mean Absolute Percentage Error of 15.24%, which is lower than the 15.63% obtained by the Weighted Moving Average algorithm. Furthermore, the Single Exponential Smoothing algorithm predicted 835.90 room reservations for June 2026. Therefore, it can be concluded that the Single Exponential Smoothing algorithm provides better forecasting accuracy and is more suitable for predicting room reservations at Raz Hotel and Convention Medan.
Abstract:Penelitian ini bertujuan untuk mengetahui bagaimana kondisi financial distress dengan menggunakan model Springate (Sscore), dengan variabel rasio modal kerja bersih terhadap total aset, rasio laba sebelum pajak dan bunga…
terhadap total aset, laba sebelum bunga dan pajak terhadap total aset, rasio sebelum pajak terhadap total liabilitas lancar, dan rasio penjualan terhadap total aset. Penelitian ini menggunakan sampel perusahaan sub sektor hotel, restoran dan pariwisata yang terdaftar di Bursa Efek Indonesia dengan metode purposive sampling. Jumlah perusahaan dalam penelitian yaitu 28 dalam kurun waktu 4 tahun dari 2018 sampai 2021, atau sebanyak 112 sampel. Hasil penelitian menunjukkan bahwa 18 perusahaan sub sektor hotel, restoran dan pariwisata dalam kurun waktu 4 tahun mengalami kondisi financial distress secara terus-menerus. Jika dibiarkan maka perusahaan bisa saja mengalami kebangkrutan.
Abstract:The Covid-19 pandemic affected many sectors, including the hospitality, the businesses of travel, food and drink, and entertainment services. Even the future of tourism is seen with pessimism, particularly in places where…
e it is the main industry and where growth is planned. This may incentivize the travel and hospitality sector, particularly the hotel sector, to explore for strategies to weather the Covid-19 pandemic. This research uses a literature survey method. This method helps understand the relevance of new research and its relationship with previous research, identifying all previous scientific literature, including books, journal articles and theses, relating to the potential of the hotel business as a Staycation trend. This research aims to determine the potential of the hotel business as a Staycation trend. The research results show that 4-star and 3-star hotels differ in their understanding and application of the terms Daycation and Staycation, which mean a holiday of one day or a maximum of eight hours, however two out of five hotels still use the term Staycation even though the holiday is less than eight hours. During the pandemic, the term Staycation is also used. The findings indicate that it is important to maintain or improve hotel products and the use of digital marketing, especially social media, and continue to innovate to maintain a good image which relate to the prospects of the hotel business as a holiday style.
Abstract:Program psikoedukasi “Empowered Emotion, Better Performance!” dilaksanakan untuk meningkatkan pemahaman karyawan Hotel Gammara Makassar mengenai regulasi emosi sebagai keterampilan penting dalam menghadapi tuntutan kerja…
erja yang tinggi, khususnya pada departemen Human Resource (HR) dan Security. Karyawan hotel memiliki risiko besar mengalami stres dan kelelahan emosional akibat tingginya tuntutan pelayanan dan interaksi dengan tamu. Kegiatan diawali dengan need assessment melalui observasi, wawancara, dan survei untuk mengidentifikasi kebutuhan utama karyawan terkait pengelolaan emosi. Psikoedukasi dilaksanakan menggunakan metode ceramah interaktif dengan desain one group pre–post test untuk mengukur efektivitas program. Sebanyak 8 partisipan mengikuti kegiatan ini. Hasil uji Wilcoxon menunjukkan adanya peningkatan pemahaman yang signifikan antara skor pre-test dan post-test dengan nilai signifikansi 0,026 (<0,05), tanpa adanya penurunan skor pada seluruh partisipan. Selain itu, mayoritas peserta memberikan penilaian sangat positif terhadap relevansi dan kemanfaatan materi, termasuk peningkatan kemampuan mengenali dan mengelola emosi dalam situasi kerja. Temuan ini menunjukkan bahwa psikoedukasi regulasi emosi efektif dalam meningkatkan pemahaman dan kesiapan emosional karyawan hotel. Program ini diharapkan menjadi dasar bagi pengembangan intervensi lanjutan untuk mendukung kesejahteraan psikologis dan kualitas layanan di sektor perhotelan.