Abstract:Penyelenggaraan pelayanan publik yang berkualitas merupakan kewajiban konstitusional birokrasi sebagai ujung tombak pelayanan masyarakat. Namun, Kantor Camat Kota Selatan menghadapi tantangan penurunan Indeks Kepuasan Masyarakat…
syarakat (IKM) pada tahun 2025 sebesar 5,18 poin menjadi 88,04%. Penelitian ini bertujuan untuk menganalisis hambatan sistemik dan mengukur kualitas pelayanan administrasi publik di Kantor Camat Kota Selatan, Kota Gorontalo, dengan menggunakan model SERVQUAL secara komprehensif.
Metode penelitian yang digunakan adalah kualitatif dengan pendekatan deskriptif. Data dikumpulkan melalui observasi langsung dan wawancara mendalam dengan informan utama yang terdiri dari aparatur kecamatan serta masyarakat pengguna layanan. Analisis data dilakukan secara kualitatif berdasarkan lima dimensi kualitas pelayanan SERVQUAL, yaitu Tangibles (bukti fisik), Reliability (keandalan), Responsiveness (daya tanggap), Assurance (jaminan), dan Empathy (empati).
Hasil penelitian menunjukkan bahwa pelayanan administrasi publik belum berjalan optimal dan masih menghadapi sejumlah kendala operasional pada kelima dimensi SERVQUAL. Pada dimensi Tangibles, infrastruktur gedung mengalami kerusakan fisik yang parah, fasilitas penunjang minim, serta pemanfaatan aplikasi Yanjak Gorontalo Kota belum maksimal karena operasional lapangan masih didominasi proses manual. Pada dimensi Reliability, terjadi keterlambatan penyelesaian dokumen akibat proses verifikasi yang birokratis dan koordinasi lintas instansi yang lemah. Dimensi Responsiveness menunjukkan sikap petugas sudah cukup baik, namun penyampaian alur prosedur dan prasyarat berkas belum transparan dan tidak seragam. Pada dimensi Assurance, terdapat inkonsistensi informasi antarpetugas yang berpotensi menurunkan kepercayaan publik. Sementara pada dimensi Empathy, sikap ramah dan humanis sudah mulai diterapkan, tetapi implementasinya masih bersifat individual dan belum konsisten secara institusional.
Berdasarkan temuan tersebut, disimpulkan bahwa optimalisasi pelayanan memerlukan rehabilitasi fasilitas fisik, pemangkasan alur birokrasi, digitalisasi sistem informasi terpadu melalui optimalisasi teknologi, penyusunan Standard Operating Procedure (SOP) pelayanan yang kaku untuk menyamakan persepsi staf, serta pengawasan berkala terkait internalisasi nilai-nilai hospitality bagi seluruh aparatur kecamatan.
Abstract:Penelitian ini bertujuan untuk mengkaji penerapan teknologi informasi dalam upaya meningkatkan kualitas pelayanan publik di Desa Pantungo, Kecamatan Telaga Biru. Kajian penelitian difokuskan pada pengelolaan data dan informasi,…
ormasi, pemanfaatan komunikasi serta kolaborasi digital, otomatisasi layanan administrasi, dan berbagai faktor yang memengaruhi efektivitas penggunaan teknologi informasi dalam pelayanan publik di tingkat desa. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Data penelitian dikumpulkan melalui wawancara mendalam yang melibatkan kepala desa, sekretaris desa, perangkat desa, operator Sistem Informasi Desa (SID), serta masyarakat sebagai pengguna layanan. Selain itu, data pendukung diperoleh melalui kegiatan observasi langsung di lapangan dan dokumentasi yang berkaitan dengan penyelenggaraan pelayanan administrasi berbasis teknologi informasi di Desa Pantungo.
Hasil penelitian menunjukkan bahwa penerapan teknologi informasi di Desa Pantungo telah dimanfaatkan dalam pengelolaan data administrasi, penyebaran informasi melalui website dan media sosial, serta mendukung proses pelayanan dan pengambilan keputusan desa. Berdasarkan hasil wawancara dan observasi lapangan, pemanfaatan teknologi informasi telah memberikan kemudahan dalam pengelolaan data, mempercepat pelayanan administrasi, dan mendukung koordinasi antarperangkat desa. Namun, penerapannya belum berjalan optimal karena pengelolaan data masih sebagian dilakukan secara manual, komunikasi digital belum dimanfaatkan secara merata oleh masyarakat, serta pelayanan administrasi belum sepenuhnya terintegrasi dalam satu sistem digital. Analisis penelitian menunjukkan bahwa efektivitas penerapan teknologi informasi masih dipengaruhi oleh keterbatasan sumber daya manusia, rendahnya literasi digital masyarakat, dan keterbatasan infrastruktur jaringan internet. Oleh karena itu, diperlukan pengembangan sistem pelayanan digital yang lebih terintegrasi, peningkatan kapasitas aparatur desa, serta penguatan sarana dan prasarana teknologi informasi guna mewujudkan pelayanan publik yang lebih efektif, cepat, dan responsif terhadap kebutuhan masyarakat.
Abstract:This study explores how Bahasa Indonesia operates as a diplomatic instrument in global legal negotiations, positioning it as a culturally embedded yet strategically functional tool in the international legal arena. Using…
doctrinal legal research, the article examines treaties, legal frameworks, and diplomatic practices involving Indonesia to uncover the mechanisms through which language contributes to legal engagement and negotiation. The findings underscore the role of Bahasa Indonesia not only as a medium of communication but also as a conveyor of legal identity, national values, and negotiation strategy. The research concludes that linguistic representation in international law fosters legal pluralism and enhances the legitimacy and inclusiveness of global legal norms.
Abstract:This study aims to analyze human resource management strategies in facing digital transformation at the Indonesian Institute of Education and Professional Development. Digital transformation presents a challenge for organizations…
nizations in improving service quality, work effectiveness, and human resource capabilities in adapting to technological developments. Therefore, appropriate human resource management is necessary for organizations to adapt to changes in digital-based work systems. This study used a qualitative research method with a descriptive approach. The results show that human resource management strategies in facing digital transformation are implemented through training and development of employee digital competencies, work mentoring, strengthening leadership, and implementing technology-based work systems. Digital transformation has a positive impact on work effectiveness, accelerating administrative processes, facilitating communication, and improving the quality of organizational services. However, this study also found several obstacles, such as limited digital capabilities of some employees, differences in levels of technological understanding, and resistance to changing work culture from manual to digital systems.
Abstract:Micro enterprises in the Keputih area of Surabaya play an important role in supporting local economic activity, particularly through small-scale food, beverage, and daily-consumption businesses. However, many micro-entrepreneurs…
preneurs still face difficulties in managing their finances systematically. Financial records are often kept manually, inconsistently, or based on memory, making it difficult for business owners to clearly identify cash flow, operating costs, profit levels, and business growth potential. This study aims to analyze the financial management practices of micro enterprises in Keputih, Surabaya, identify the main challenges in applying simple accounting, and examine how basic accounting practices contribute to profitability and business sustainability. This research uses a qualitative approach through direct observation and in-depth interviews with micro-enterprise owners from different business sectors in the Keputih area. The findings show that most business owners have not yet implemented formal accounting systems, but simple practices such as recording daily income, separating business and personal funds, calculating basic costs, and monitoring stock can improve financial control and decision-making. The main obstacles include limited accounting knowledge, lack of discipline in record-keeping, and the perception that small businesses do not require structured financial reports. This study highlights the importance of simple accounting as a practical tool for strengthening profitability, financial awareness, and the sustainability of micro enterprises in local urban communities.
Abstract:This study aims to analyze the implementation of the entity concept in Micro, Small, and Medium Enterprises (MSMEs) in the marine capture fisheries sector, focusing on Mr. Niko’s fishing business in Lemito Village, Pohuwato…
uwato Regency. The entity concept, which emphasizes the separation between business and personal finances, is essential in producing reliable financial information and ensuring business sustainability. However, in practice, many small-scale fishermen still combine business and household finances, leading to difficulties in assessing financial performance. This research employs a qualitative descriptive approach to examine existing financial practices and evaluate the application of accounting principles based on the Financial Accounting Standards for Micro, Small, and Medium Entities (SAK EMKM). Data were collected through observation, interviews, and documentation of financial transactions. The results indicate that prior to the intervention, the business applied a simple and manual recording system without structured financial statements and without implementing the entity concept. After applying SAK EMKM-based financial reporting, including the preparation of income statements and statements of financial position, the financial condition of the business became more transparent and measurable. The business recorded a net profit of IDR 11,449,235 and showed a balanced financial position. Furthermore, the implementation of the entity concept improved financial control, enabled accurate profit measurement, supported asset management planning, and increased credibility with external stakeholders. In conclusion, the application of the entity concept and standardized financial reporting significantly enhances financial management practices and contributes to the sustainability of MSMEs in the fisheries sector.
Abstract:• DEF is a company engaged in the sale of coffee, both wholesale and retail. Currently, the sales recording system is still carried out manually, which often leads to problems such as delays in reporting, data entry errors,…
rors, and difficulties in retrieving historical information. This study aims to improve the efficiency and accuracy of the sales recording system by implementing the INDEX MATCH and SUMIFS functions in Microsoft Excel. The research method used is descriptive qualitative with a case study approach, involving observation, interviews, and documentation of the existing system. The results show that the use of INDEX MATCH and SUMIFS can accelerate the data retrieval process, improve the accuracy of sales reports, and reduce input errors. This study provides a practical solution for small and medium enterprises (SMEs) in implementing an efficient sales recording system without requiring significant investment in ERP software. However, the system still has limitations, such as dependence on Excel files that are vulnerable to damage or unintended changes, and the lack of advanced automation features such as receivables reminders or inter-departmental integration. Therefore, future research is expected to develop a web-based system with a centralized database.
Abstract:Micro, Small, and Medium Enterprises (MSMEs), especially canteen businesses, play an important role in supporting local economic activities due to their high daily transaction intensity. However, many MSME canteens still…
face problems in transaction recording, inventory management, and sales reporting because these activities are carried out manually. This community service activity aims to improve business management efficiency through digitalization assistance using the Sales Master application. The methods used include initial surveys, digitalization socialization, application usage training, hands-on assistance, and evaluation. The results show that MSME actors experienced improvements in transaction recording accuracy, inventory control, and accessibility of sales reports. The implementation of the Sales Master application positively impacts operational efficiency and supports the independence of local MSMEs.
Abstract:Electronic Medical Records (EMR) are designed to improve service quality, documentation accuracy, and administrative efficiency, including reimbursement through the Indonesian Case-Based Groups (INA-CBGs). However, incomplete…
plete medical assessments remain a challenge, potentially leading to service gaps and reduced hospital claims. This qualitative descriptive study was conducted at Dharma Yadnya General Hospital, Denpasar, which has fully implemented EMR since 2024. Data were obtained through in-depth interviews with five informants: two medical record officers, the head of the emergency nursing unit, the head of the inpatient nursing unit, and the head of the medical record department. Data analysis used the 3M framework: Man, Method, and Material. From the Man aspect, heavy workloads of doctors and the lack of administrative support staff often caused delays and incomplete documentation. From the Method aspect, although Standard Operating Procedures (SOPs) and system reminders existed, monitoring relied mainly on manual follow-ups via WhatsApp groups, limiting effectiveness. From the Material aspect, the EMR system was user-friendly and supported by weekly vendor maintenance, but occasional network disruptions and insufficient administrative staff still hampered real-time documentation. Incomplete medical assessments in EMR directly affect INA-CBGs claims, especially when comorbidities, complications, or procedures are not recorded, resulting in under-coding and reduced reimbursement. Strengthening human resources, enforcing SOPs, and improving system support are essential to ensure documentation completeness, service quality, and financial sustainability
Abstract:The development of Artificial Intelligence (AI) technology is currently progressing very rapidly and has had a major influence on various sectors, including the education sector, offering great potential in compiling engaging…
aging and relevant teaching materials. However, teachers still face challenges related to limitations in time, energy, technological understanding, and the accuracy of AI-generated content. Findings from the analysis show that AI has a significant capability to support teachers in designing learning materials relevant to student needs, as well as testing the accuracy of AI-generated content related to the learning material. Using a non-participant observation method, data was collected through social media, unstructured interviews with lecturers, teachers, and the general public, as well as testing the content of AI platforms such as ChatGPT, Gemini, and Meta AI. This research uses a descriptive qualitative approach to analyze the data. The study's findings reveal that artificial intelligence has a significant capacity to support educators in designing learning materials, while also optimizing time productivity and teaching innovation. However, the accuracy of AI content, although quite high for basic concepts, often does not include specific sources or references, thus requiring manual verification by teachers. The main challenges include a lack of training and technological understanding. It is recommended that teachers undergo AI training and always verify AI content with trusted sources.