Abstract:The purpose of this study to see the effect of the campaigning for green marketing. This research aims to determine the effect of green marketing, service quality on customer loyalty through customer satisfaction as an intervening…
ntervening variable. The method used is a quantitative method with descriptive and causality research types, as well as the SEM-PLS analysis method. The final sample was 224 Starbucks Coffee customers in Makassar City. Based on the results of the study it was concluded that green marketing and service quality have a positive and significant effect on customer loyalty either directly or through customer satisfaction as an intervening variable.
Abstract:Instagram sudah berkembang menjadi salah satu media sosial yang paling sering digunakan untuk kegiatan pemasaran. Perusahaan global memanfaatkan platform ini bukan hanya untuk promosi produk, tetapi juga untuk membangun…
hubungan dengan konsumen. Starbucks menjadi salah satu contoh brand internasional yang berhasil menggunakan Instagram untuk mendukung strategi bisnisnya di berbagai negara. Dengan jumlah pengikut yang sangat besar, Starbucks menghadirkan konten visual yang konsisten, kreatif, dan disesuaikan dengan budaya lokal. Penelitian ini bertujuan untuk melihat bagaimana Starbucks memanfaatkan Instagram dalam memperluas pasar internasional, apa saja kelebihan serta tantangannya, dan bagaimana efektivitasnya dibandingkan media pemasaran lain. Penelitian ini menggunakan pendekatan studi literatur dengan mengumpulkan data dari jurnal, artikel, serta laporan resmi. Hasil penelitian menunjukkan bahwa Instagram berperan besar dalam membangun brand image Starbucks, meningkatkan interaksi konsumen, dan memperkuat posisinya sebagai merek gaya hidup global.
Abstract:The emergence of consumer boycotts driven by socio-political issues reflects a fundamental shift in consumer behavior in the digital era. In Indonesia, a country characterized by high religiosity and extensive social media…
ia engagement, the rapid dissemination of negative information through electronic word of mouth (e-WOM) can trigger strong emotional reactions toward brands. Starbucks Indonesia represents a salient case in which the brand became associated with the Israel–Palestine conflict, generating moral debates, religious sentiments, and intense brand-related hostility in digital spaces. In this context, consumers act not merely as rational economic actors, but as moral agents whose purchasing decisions are influenced by deeply held values and beliefs. This study aims to examine the effects of e-WOM and religiosity on purchase intention, with brand hate serving as a moderating variable among Starbucks consumers in Indonesia. Specifically, the research investigates how exposure to negative online narratives and consumers’ religiosity shape emotional responses in the form of brand hate, and how these responses influence purchasing intentions within a boycott context. A quantitative research design was employed using a survey method targeting Starbucks consumers in Indonesia who were aware of the boycott related to the Israel–Palestine conflict. Data were collected through structured questionnaires and analyzed using structural equation modeling to assess both direct and indirect relationships among variables, including the moderating role of brand hate. This approach enables a comprehensive understanding of the psychological and behavioral mechanisms underlying consumer responses to value-laden and morally sensitive issues. The findings reveal that electronic word of mouth has a significant effect on purchase intention. Religiosity also influences purchase intention, both directly and indirectly through the formation of brand hate. Moreover, brand hate significantly moderates the relationship between e-WOM and purchase intention, such that higher levels of brand hate intensify the decline in consumers’ willingness to purchase. These results highlight the critical role of morally driven negative emotions in explaining reduced purchase intention during boycott movements. This study contributes theoretically by extending consumer behavior literature through the integration of digital communication, religiosity, and negative brand emotions within a single conceptual framework. Practically, the findings suggest that global brand managers should adopt culturally and religiously sensitive communication strategies and proactively manage digital narratives to mitigate the escalation of brand hate amid socio-political controversies.