Abstract:Abstract: The city of Surakarta is one of the cities that is busy with local and foreign tourists because there are various kinds of interesting cultural tourism. The large number of hotels with many services and facilities…
ies makes tourists confused in choosing a hotel, so prospective hotel guests need a long time to choose the best hotel according to their desired criteria. The aim of this research is to create a tool for prospective hotel guests in making decisions on hotel selection recommendations using the TOPSIS and SAW methods. This research uses 8 hotel data points in Laweyan District, Surakarta, and hotel data obtained from the Tourism Office. The results of the McCall Test with 5 indicators, namely accuracy, reliability, efficiency, integrity, and usability, average 86%, so this system is categorized as very good.
Keywords: hotel selection; TOPSIS; SAW; decision supporter system
Abstrak: Kota Surakarta menjadi salah satu kota yang ramai dikunjungi wisatawan lokal maupun mancanegara karena terdapat berbagai macam wisata budaya yang menarik. Banyaknya hotel dengan pelayanan dan fasilitas yang banyak membuat wisatawan kebingungan dalam memilih hotel, sehingga calon tamu hotel memerlukan waktu yang lama untuk memilih hotel terbaik sesuai kriteria yang diinginkan. Tujuan dari penelitian ini adalah membuat suatu alat bantu bagi calon tamu hotel dalam pengambilan keputusan rekomendasi pemilihan hotel menggunakan metode TOPSIS dan SAW. Penelitian ini menggunakan 10 titik data hotel yang ada di Kecamatan Laweyan Surakarta dan data hotel yang diperoleh dari Dinas Pariwisata. Hasil Uji McCall dengan 5 indikator yaitu akurasi, reliabilitas, efisiensi, integritas, dan kegunaan rata-rata 86%, maka sistem ini dikategorikan sangat baik.
Kata kunci: pemilihan hotel; TOPSIS; SAW; sistem penunjang keputusan
Abstract:Abstract: SACIKA Cooperative, as a student cooperative at the Telkom Institute of Technology Purwokerto, provides almamater suit procurement services. Currently, the process of procuring and ordering almamater suits is faced…
aced with several obstacles, which results in students as customers feeling disadvantaged during the ordering process. Therefore, it is necessary to evaluate the performance of the supply chain at the SACIKA Cooperative in order to improve efficiency and suitability in the procurement of alma mater suits. This study aims to assess the performance of the alma mater suit supply chain at the SACIKA Cooperative using the SCOR Matrix. This type of research is descriptive quantitative, with data collection conducted through interviews and observations. Supply chain performance measurement is carried out using four attributes and matrices, namely Reliability with Perfect Order Fulfillment (POF), Responsiveness with Order Fulfillment Cycle Time (OFCT) Matrix, Agility with Cost of Goods Sold (COGS), and Assets with Cash-to-Cash Cycle Time (CTCCT) Matrix. The results showed the performance value of each matrix, namely POF of 96.47%, OFCT 1 day, COGS 92.94%, and CTCCT 8 days.
Keywords: SCOR matrix; supply chain management; supply chain flow patterns
Abstrak: Koperasi SACIKA, sebagai koperasi mahasiswa di lingkungan Institut Teknologi Telkom Purwokerto, menyediakan layanan pengadaan jas almamater. Saat ini, proses pengadaan dan pemesanan jas almamater dihadapi beberapa kendala, yang mengakibatkan mahasiswa sebagai pelanggan merasa dirugikan selama proses pemesanan. Oleh karena itu, perlu dilakukan evaluasi terhadap kinerja rantai pasok di Koperasi SACIKA guna meningkatkan efisiensi dan kesesuaian dalam pengadaan jas almamater. Penelitian ini bertujuan untuk menilai kinerja rantai pasok jas almamater di Koperasi SACIKA menggunakan Matriks SCOR. Jenis penelitian ini bersifat deskriptif kuantitatif, dengan pengumpulan data dilakukan melalui wawancara dan observasi. Pengukuran kinerja rantai pasok dilakukan dengan menggunakan empat atribut dan matriks, yaitu Reliability with Perfect Order Fulfillment (POF), Responsiveness with Order Fulfillment Cycle Time (OFCT) Matrix, Agility with Cost of Goods Sold (COGS), dan Assets with Cash-to-Cash Cycle Time (CTCCT) Matrix. Hasil penelitian menunjukkan nilai performansi masing-masing matriks, yaitu POF sebesar 96,47%, OFCT 1 hari, COGS 92,94%, dan CTCCT 8 hari.
Kata kunci: matriks SCOR; manajemen rantai pasok; pola aliran rantai pasok
Abstract:Abstract: Providing services to patients is an obligation that must be carried out by health agencies. Of course, good health services can be measured by the performance of medical personnel. The current problem with the…
Aek Loba Health Center is that it does not have a system that can measure the level of patient satisfaction with the services provided. In addition, patients also still have difficulty in expressing opinions in the form of complaints about the performance of medical personnel. The aim of the research is to become a forum for assessing the quality of service that can make it easier for patients to submit complaints and also as a measuring tool for health agencies on the level of success of the quality of services provided. This study uses the Service Quality method by assessing service quality based on 5 quality dimensions, namely Tangibles, Responsiveness, Reliability, Assurance, and Empathy. Based on these problems, a decision support system was designed using the PHP programming language and the database used, namely MySQL. So that this research resulted in this system being able to help and facilitate the Aek Loba Health Center in accommodating and measuring the level of quality of service to patients. In addition, this system can make it easy for leaders to find out the elements that need to be improved, maintained, and repaired by the Aek Loba Health Center.
Keywords: patient; questionaire; service quality
Abstrak: Memberi pelayanan kepada pasien merupakan kewajiban yang harus dilakukan oleh instansi kesehatan. Pelayanan kesehatan yang baik tentu saja dapat diukur dari kinerja tenaga medisnya. Permasalahan Puskesmas Aek Loba saat ini yaitu belum mempunyai sistem yang dapat mengukur tingkat kepuasan pasien terhadap layanan yang diberikan. Selain itu, pasien juga masih kesulitan dalam menyampaikan pendapat berupa keluhan terhadap kinerja tenaga medis. Tujuan penelitian untuk menjadi wadah penilaian kualitas pelayanan yang dapat memudahkan pasien dalam menyampaikan keluhan dan juga sebagai alat ukur instansi kesehatan terhadap tingkat keberhasilan kualitas pelayanan yang diberikan. Penelitian ini menggunakan metode Service Quality dengan menilai kualitas pelayanan berdasarkan 5 dimensi kualitas, yaitu Bukti Nyata (tangibles), Ketanggapan (responsiveness), Kehandalan (reliability), Jaminan (assurance), dan Empati (emphaty). Berdasarkan permasalah tersebut maka dirancang sebuah sistem pendukung keputusan menggunakan bahasa pemrograman PHP dan database yang digunakan yaitu MySQL. Sehingga penelitian ini menghasilkan sistem ini dapat membantu dan mempermudah pihak Puskesmas Aek Loba dalam menampung dan mengukur tingkat kualitas pelayanan terhadap pasien. Selain itu, sistem ini dapat memberi kemudahan bagi pimpinan untuk mengetahui unsur-unsur yang perlu ditingkatkan, dipertahankan, serta diperbaiki oleh Puskesmas Aek Loba.
Kata kunci: kuesioner; pasien; service quality
Abstract:Abstract: In the current digital era, almost all health care sectors require fast, precise, detailed, and valid services. The results of observations show that during lectures, students still have difficulty understanding…
g the flow of input, process, and output of a good application, and do not know and have an idea about Application Software in Health Care Facilities that are already running in health facilities because some students do Field Work Practices. placed in health care facilities institutions still use manual systems with paper and recording in ledgers, during the current pandemic. In this study, an electronic medical record information system was designed and built as a student learning application regarding health service applications, system accuracy test using ISO 9126, where ISO 9126 looks at Functionability, Reliability, usability, efficiency, maintainability, and portability of a good system and provides recommendations if there are findings that the system does not meet the needs. The results of this study obtained the value of the Information System that was built only 75,92593 % which is the result of quality measurement so that this application does not fall into the category of the ISO 9126 standard because there are Portability Characteristics, namely Adaptability and Installability elements are not met, for these finding recommendations for improvements are given so that the system can run perfectly. according to the need for use.
Keywords: Covid-19, Electronic Medical Records, Learning Media, ISO 9126
Abstrak: Pada era digital sekarang, hampir semua sektor pelayanan kesehatan membutuhkan pelayanan yang cepat, tepat, detail, dan valid. Hasil observasi menunjukkan bahwa selama perkuliahan mahasiswa masih kesulitan memahami alur input, proses, dan output dari suatu aplikasi yang baik, serta belum mengetahui dan mempunyai gambaran tentang Software Aplikasi di Fasilitas Pelayanan Kesehatan yang sudah berjalan di fasilitas kesehatan dikarenakan beberapa mahasiswa yang melakukan Praktek Kerja Lapangan ditempatkan di institusi fasilitas pelayanan kesehatan masih menggunakan sistem manual dengan kertas dan pencatatan di buku. Pada penelitian ini dirancang dan dibangun sebuah sistem informasi rekam medis elektronik sebagai aplikasi pembelajaran mahasiswa mengenai aplikasi pelayanan kesehatan, uji akurasi sistem menggunakan ISO 9126, dimana ISO 9126 menilik Functionability, Reliability, usability, efesiency, maintainability dan portability sistem yang baik serta memberi rekomendasi apabila ada temuan sistem yang belum sesuai kebutuhan. Hasil dari penelitian ini diperoleh nilai Sistem Informasi yang dibangun hanya 75,92593 % yang merupakan hasil pengukuran kualitas sehingga aplikasi ini tidak masuk kategori standar ISO 9126 karena ada Karakteristik Portability yaitu unsur Adaptability, dan Installability tidak terpenuhi, untuk temuan ini diberikan rekomendasi perbaikan agar sistem dapat berjalan sempurna sesuai kebutuhan penggunaannya.
Kata kunci: Covid-19, Media Pembelajaran, Rekam Medis Elektronik, ISO 9126
Abstract:Abstract: Student objectivity in filling out E-EDOM is very necessary, the results of data analysis become the basis for the leadership in making decisions for learning strategies. Previous research has proven that the E-EDOM…
-EDOM filling done by students is not objective. Efforts should be made so that students can fill it in seriously. This study aims to determine strategies that can be applied so that students can fill out the E-EDOM very objectively. Starting with analyzing and collecting data through a questionnaire. The Delon and Mclean model is used as a basis for creating questions in the questionnaire and processing the questionnaire data. The data collection technique used a simple random sampling method, with a population of 121 students from Amik Riau STMIK who were active in the 2019-2020 school year. Before processing, the data is tested for validity and reliability. After testing the validity and reliability, then testing the hypothesis to determine the relationship between variables in the Delon and Mc Lean success model. The results showed that each variable showed the effect of a positive relationship that was fully accepted with a value of 0.000. This means that all the variables used in this study are related to one another. Even so, it is necessary to implement several strategies that must be done in an effort to fill out E-EDOM which is very objective by students.
Keywords: e-edom, delon and mclean models, objectivity, students.
Abstrak: Objektifitas mahasiswa dalam mengisi E-EDOM sangat diperlukan, karena hasilnya akan dijadikan dasar oleh pimpinan dalam mengambil keputusan untuk masalah pembelajaran. Berdasarkan penelitian sebelumnya pengisian E-EDOM yang dilakukan mahasiswa masih banyak yang belum mengisinya dengan sangat objektif. Perlu dilakukan upaya agar mahasiswa dapat mengisinya dengan sunggun-sungguh. Penelitian ini bertujuan untuk menentukan strategi yang dapat diterapkan supaya mahasiswa dapat mengisi E-EDOM dengan sangat objektif. Diawali dengan melakukan analisa dan pengumpulan data melalui kuisioner. Model Delon and Mclean digunakan sebagai dasar untuk membuat pertanyaan dalam kuisioner dan melakukan pengolahan data kuesioner tersebut. Teknik pengumpulan data menggunakan metoda sampling simple random, dengan populasi mahasiswa STMIK Amik Riau yang aktif pada tahun ajaran 2019-2020 sejumlah 121 orang mahasiswa. Sebelum dilakukan pengolahan, terlebih dahulu data-data tersebut dilakukan uji validitas dan reability. Setelah dilakukan uji validitas dan reability, selanjutnya melakukan uji hipotesis untuk mengetahui hubungan antar variable yang ada pada model Delon and Mc Lean success. Hasil penelitian ini menunjukkan bahwa setiap variable menunjukkan pengaruh hubungan positif dapat diterima seluruhnya dengan nilai 0.000. Artinya semua variable yang digunakan pada penelitian ini memiliki keterkaitan antara satu dengan lainnya. Walaupun demikian perlu diterapkan beberapa strategi yang harus dilakukan dalam upaya pengisian E-EDOM yang sangat objektif oleh mahasiswa.
Kata kunci: e-edom, delon and mclean model, mahasiswa, objektifitas.
Abstract:Abstract: Sulaman Mayang's Industry has implemented a desktop-based system in data processing, a one-way system involving only one actor/user of the system. So that in use there are some new problems that have arisen that…
t affect the performance of services to customers. This study aims to analyze and test the quality of the Mayan embroidery information system using the McCall method. Analysis is carried out on several aspects of the product operation including the quality factors of correctness (truth), reliability (reliability), efficiency (efficiency), integrity (integrity) and usability (usability). Data was collected through questionnaires from 38 respondents involving workers/employees and customers. The results showed that overall the quality of the Sulaman Mayang information system was at the level of 76% (the quality of the information system was good according to the scale interpretation of the percentage of quality factors). Thus the quality of Mayang embroidery information systems needs to be improved in accordance with recommendations which are improvements to the quality of Mayan embroidery information systems.
Keywords: McCall Method; Sulaman Mayang; the quality of information system.
Abstrak: Industri Sulaman mayang sejauh ini menerapkan sistem berbasiskan dekstop dalam pengolahan data, sistem yang digunakan satu arah hanya melibatkan satu aktor/pengguna sistem saja. Sehingga dalam penggunaan ada beberapa persoalan baru yang bermunculan yang mempengaruhi kinerja layanan terhadap pelanggan. Penelitian ini bertujuan untuk menganalisa dan menguji kualitas sitem informasi sulaman mayang dengan meggunakan metode McCall. Analisa dilakukan terhadap beberapa aspek dalam product operation diantaranya faktor kualitas correctness (kebenaran), reliability (keandalan), effisiensy (efisien), integrity (integritas) dan usability (kegunaan). Data dikumpulkan melalui kuosioner dari 38 responden yang melibatkan pekerja/karyawan dan pelanggan. Hasil penelitian menunjukkan bahwa secara keseluruhan kualitas sistem informasi sulaman mayang berada pada level 76% (kualitas sistem informasi tersebut baik menurut skala penafsiran persentase faktor kualitas). Dengan demikian kualitas sistem informasi sulaman mayang perlu ditingkatkan sesuai dengan rekomendasi yang merupakan perbaikan kualitas sistem informasi sulaman mayang.
Kata kunci: kualitas sistem informasi; metode McCall; Sulaman Mayang
Abstract:Freight forwarding agreements in Indonesia frequently contain exoneration clauses that exempt logistics providers from liability for loss or damage, raising serious concerns regarding consumer protection. While such clauses…
ses are designed to manage contractual risk, they often conflict with the principles enshrined in Law No. 8 of 1999 on Consumer Protection (UUPK), particularly those ensuring fairness, good faith, and legal accountability. This study investigates the legality and ethical implications of exoneration clauses within standard-form freight forwarding contracts used by companies such as JNE, TIKI, and SiCepat. Employing a doctrinal legal research methodology, the study integrates statutory, conceptual, and case-based approaches to analyze primary legislation, judicial decisions, and relevant legal doctrines. It critically evaluates the use of these clauses in light of consumer rights, contract theory, and the economic impact on service quality. Findings reveal that exoneration clauses not only contravene the UUPK but also create systemic contractual imbalances due to the lack of negotiation opportunities and transparency. The study proposes a normative legal framework for reform, including clause classification, interactive consent mechanisms, and regulatory enforcement to ensure contractual fairness. This research contributes to both legal scholarship and policy development by highlighting the urgent need for doctrinal clarity and regulatory oversight in Indonesia's logistics sector.
Abstract:This study analyzes the judicial reasoning behind Putusan Pengadilan Negeri Sidoarjo No. 199/Pid.Sus/2023/PN Sda, a landmark decision involving corporate criminal liability for environmental violations in Indonesia. The…
case centers on PT Surya Prima Semesta’s illegal disposal of hazardous waste (fly ash and bottom ash) without an environmental permit, resulting in the prosecution of its corporate director. Employing a normative juridical method, the research examines the court’s application of doctrines such as strict liability and identification theory within the framework of Law No. 32 of 2009 on Environmental Protection and Management. The findings show that the court adopted a formalistic, text-based legal reasoning model, treating permit violations as inherently punishable acts regardless of actual environmental harm. While the decision reinforces regulatory compliance and affirms corporate culpability, it lacks engagement with broader organizational responsibility and foundational environmental law principles like the precautionary principle and sustainability. This study argues for a more integrated doctrinal approach one that balances rule-based logic with value-oriented reasoning to enhance legal consistency, advance environmental justice, and align Indonesia’s corporate accountability framework with international standards.
Abstract:The increasing complexity and dynamics of the business environment at local, regional, and global levels have driven PT PLN (Persero)’s Internal Audit Unit (SPI) to adopt a Purpose-Driven Internal Audit approach, positioning…
ioning the audit function as a strategic partner for long-term organizational success. However, the Internal Stakeholder Satisfaction Index for assurance services in the Construction, Generation, and New Renewable Energy Audit Division (AKP) fell short of its targets in 2023 and 2024. This study aims to analyze the impact of audit service quality—comprising tangibles, reliability, responsiveness, assurance, and empathy—on auditee satisfaction. Using a quantitative approach with PLS-SEM and Importance–Performance Map Analysis (IPMA), data were collected from AKP Division auditees in 2024. The results show that all dimensions of audit service quality positively and significantly influence satisfaction, with responsiveness and empathy being the most dominant factors. The findings offer practical insights for SPI PLN in prioritizing service improvements based on user perceptions and provide theoretical support for the SERVQUAL model as a key psychological mechanism in fostering satisfaction within trust-based professional services
Abstract:This research focuses on five indicators that influence service quality at the Tihu Village Office in Teluk Ambon District, Ambon: Tangible, Reliability, Responsiveness, Assurance, and Empathy. The study aims to analyze…
the service quality specifically at the Tihu Village Office within Teluk Ambon Subdistrict, Ambon City. The total sample size for this study was 30 respondents, comprising 5 purposively sampled employees and 25 community respondents selected incidentally. This research adopts a quantitative approach. Data was collected using observation and questionnaires, with frequency tables used for analysis. Based on the analysis of questionnaire data across the five indicators (tangible, reliability, responsiveness, assurance, empathy), the findings indicate that the service quality at the Tihu Village Office in Teluk Ambon Subdistrict is deemed insufficient.