Abstract:This study aims to examine the effect of service quality and customer intimacy on donor loyalty, with donor satisfaction as a mediating variable, at LAZNAS BMH Surabaya. The research adopts a quantitative approach using…
Partial Least Square Structural Equation Modeling (PLS-SEM) and involves 376 active donors as respondents. The results indicate that service quality and customer intimacy have significant positive effects on donor satisfaction and donor loyalty. Customer intimacy shows a stronger direct influence on donor loyalty compared to service quality. Furthermore, donor satisfaction significantly affects donor loyalty and serves as a partial mediating variable in the relationship between service quality and customer intimacy with donor loyalty. The findings highlight that donor loyalty in Islamic philanthropic institutions is not only driven by service performance but also by relational engagement and satisfaction. Therefore, integrating service excellence with relationship-based strategies is essential to enhance donor loyalty and ensure long-term sustainability. This study contributes to the literature by providing empirical evidence on donor behavior within the context of Islamic philanthropy and offers practical insights for improving donor relationship management.
Abstract:This study examines the impact of ethical leadership, innovation adoption, and creativity on company performance within Indonesia's fast-fashion industry. As the industry faces increasing scrutiny regarding sustainability…
y and social responsibility, understanding the relationships between these organizational capabilities becomes crucial for competitive advantage. Using a quantitative methodology, this research employed saturated sampling of 87 managers from fast-fashion companies across major Indonesian cities including Jakarta, Bandung, Surabaya, and Medan. Data were analyzed using SmartPLS 4.0 through Partial Least Squares Structural Equation Modeling (PLS-SEM). The measurement model demonstrated strong reliability and validity, with all constructs exceeding recommended thresholds for Cronbach's Alpha (0.832-0.873), Composite Reliability (0.883-0.911), and Average Variance Extracted (0.603-0.671). Discriminant validity was confirmed through Fornell-Larcker criterion and HTMT ratios below 0.85. The findings reveal that ethical leadership, innovation adoption, and creativity function as complementary organizational resources that collectively enhance company performance rather than operating in isolation. These results provide empirical evidence for the synergistic effects of leadership behavior, technological orientation, and creative capacity in driving organizational success. The study contributes to management literature by demonstrating the integrated nature of these capabilities and offers practical guidance for fast-fashion companies seeking sustainable competitive advantage through ethical practices, systematic innovation, and creative organizational cultures.
Abstract:Science learning is very important in producing quality students, related to the nature of science. In the learning process, we must view science not only as a product such as facts, concepts, theories, or laws, but also…
as scientific skills and attitudes. Mastery of science process skills (KPS) is much more crucial than just memorizing, because KPS gives students the opportunity to discover and develop facts and concepts, while building attitudes and values through the experiences they experience. KPS is a basic competency that is the main driver in supporting the discovery, development and mastery of scientific concepts by students. This research aims to determine the effect of the guided inquiry model as a solution to improve students' science process skills at one of the state junior high schools in Surabaya. This research uses a pre-experimental type of research and a One Group Pretest – Posttest research design. The research results show that the guided inquiry learning model has a positive effect on improving junior high school students' science process skills with an n-gain of 0.55 which is in the medium category
Abstract:System chatbot at the Kominfo service agency that will help process sentences based on keywords or phrases to get the desired information to facilitate service. The customer service agent system is divided into 3 parts,…
namely responder, classifier, and graphmaster. Responder is the part that connects the bot with the user. The task of the responder is to transfer data from the user to the classifier and control the input and output. The classifier is the part that filters and normalizes the input and performs segmentation of the sentences that have been inputted. Graphmaster is the part that matches the input pattern to the facts that have been created.
Abstract: Penelitian ini menganalisis permasalahan yang dihadapi anak berkebutuhan khusus tunagrahita di SLB Karya Bhakti Surabaya. Studi ini bertujuan untuk mengidentifikasi kendala-kendala yang dihadapi dalam proses pembelajaran…
pembelajaran serta mencari solusi efektif untuk meningkatkan kualitas pendidikan mereka. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan teknik pengumpulan data melalui observasi, wawancara mendalam dengan guru dan orang tua, serta studi dokumentasi.Hasil penelitian menunjukkan bahwa anak tunagrahita di SLB Karya Bhakti Surabaya menghadapi berbagai tantangan, termasuk keterbatasan dalam memahami materi pelajaran, kurangnya alat bantu pembelajaran yang memadai, dan keterbatasan sumber daya manusia yang terlatih khusus. Selain itu, dukungan dari keluarga dan masyarakat juga sangat penting dalam proses pembelajaran anak tunagrahita. Studi ini menemukan bahwa peningkatan kompetensi guru melalui pelatihan khusus, penyediaan fasilitas belajar yang sesuai, serta keterlibatan aktif orang tua dan komunitas dapat membantu mengatasi permasalahan tersebut.jadi dapat disimpulkan dari penelitian ini diharapkan dapat memberikan rekomendasi bagi pihak sekolah, pemerintah, dan masyarakat dalam meningkatkan kualitas pendidikan anak berkebutuhan khusus tunagrahita di SLB Karya Bhakti Surabaya, sehingga mereka dapat mencapai potensi maksimal mereka.
Abstract:Penelitian ini bertujuan untuk mengetahui : Pengaruh Kualitas Produk, Persepsi Harga, dan Promosi terhadap Keputusan pembelian produk Scarlett Whitening pada mahasiswa program studi manajemen universitas 17 Agustus Surabaya.…
aya. Metode yang digunakan dalam pengambilan sampel pada penelitian ini yaitu nonprobability sampling dendan Teknik sampelnya adalah purposive sampling. Responden penelitian adalah 100 orang mahasiswa untag. Data dikumpulkan menggunakan kuesioner dan dianalisis dengan regresi linear berganda Uji F, Uji T untuk analisis hipotesis, sedangkan pengujian yang lainnya menggunakan uji instrument data yang terdapat uji validitas, uji reliabilitas serta uji asumsi klasik yang terdiri dari uji normalitas, uji multikolonieritas dan uji heteroskedastisitas. Pengujian dilakukan menggunakan program IBM SPSS 26. Hasil penelitian menunjukkan bahwa kualitas produk, persepsi harga, dan promosi berpengaruh secara positif dan signifikan terhadap keputusan pembelian produk Scarlett Whitening. Produk Scarlett Whitening diharapkan untuk menjaga kestabilan harga dan menjaga kualitas produk, supaya konsumen mendapatkan kualitas dan hasil yang terbaik dan diinginkan atas produk Scarlett Whitening.
Abstract:The consumption of sugar-sweetened beverages (SSBs) among adolescents has increased and may contribute to the rising prevalence of overweight due to their high sugar and energy content. This study aimed to analyze the relationship…
lationship between the consumption of sugar-sweetened beverages and the incidence of overweight among adolescents at SMP Negeri 28 Surabaya. This study employed an analytical observational design with a cross-sectional approach. A total of 164 respondents were selected using proportional random sampling. Data on sugar-sweetened beverage consumption were collected using a Food Frequency Questionnaire (FFQ), while nutritional status was assessed using Body Mass Index-for-Age (BMI-for-Age). Data were analyzed using the Chi-square test. The results showed a significant association between the consumption of sweetened tea (p = 0.023) and carbonated soft drinks (p = 0.000) with overweight, whereas the consumption of coffee, bubble tea, sweetened milk, isotonic drinks, syrup, and yogurt was not significantly associated with overweight (p > 0.05). It can be concluded that frequent consumption of sweetened tea and carbonated soft drinks is associated with an increased risk of overweight among adolescents. Therefore, nutrition education and limiting the consumption of sugar-sweetened beverages are recommended as preventive strategies to reduce overweight among adolescents.
Abstract:The performance of Kader Surabaya Hebat (KSH) plays a crucial role in supporting the success of community service programs implemented by the Surabaya City Government. Variations in the levels of training, work discipline,…
e, and organizational commitment are presumed to influence the quality of cadre performance and therefore require empirical investigation. This study aims to analyze the effects of training, work discipline, and organizational commitment on the performance of KSH in Medokan Ayu Sub-district, Surabaya. The research employed a quantitative approach with an associative research design involving 30 cadres selected through purposive sampling. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS 4 software. The findings reveal that training has a positive and significant effect on performance (β = 0.312; p = 0.008), work discipline has a positive and significant effect on performance (β = 0.354; p = 0.004), and organizational commitment exerts the strongest positive and significant effect on performance (β = 0.421; p = 0.001). These results indicate that improving cadre performance requires the integrated enhancement of competencies, work discipline, and organizational commitment. The novelty of this study lies in its empirical evidence demonstrating that organizational commitment is the most dominant factor in improving cadre performance within community-based public service organizations, thereby extending the human resource management literature in the context of grassroots public service delivery.
Abstract:Perundungan atau bullying merupakan fenomena yang mengganggu keharmonisan lingkungan pendidikan. Permasalahan ini tidak hanya berdampak pada individu yang menjadi korban, tetapi juga merusak dinamika kelompok secara keseluruhan.…
luruhan. Lingkungan sekolah idealnya menjadi tempat yang mendukung perkembangan peserta didik secara optimal, baik akademik maupun sosial. Namun kenyataannya di lapangan, beberapa peserta didik masih menghadapi tantangan berupa tindakan bullying yang mampu mengganggu proses belajar mereka. Hal tersebut menjadi urgensi, sehingga penerapan program anti bullying perlu di implementasikan guna mencegah dan mengatasi permasalahan tersebut. Melihat kondisi ini, MI Darul Ulum, Desa Rowo Gempol, menginisiasi pelaksanaan sosialisasi anti-bullying yang digagas oleh mahasiswa Universitas Sunan Giri Surabaya. Sosialisasi anti-bullying ini bertujuan menciptakan lingkungan sekolah yang aman dan mampu mendukung perkembangan peserta didik. Kegiatan ini juga memfokuskan pada peningkatan keterampilan guru dalam mengidentifikasi dan menangani kasus bullying, serta melibatkan orang tua untuk mendukung anak mereka dalam menghadapi dan mencegah perilaku bullying. Objek kegiatan ini ditujukan untuk seluruh peserta didik MI Darul Ulum, Desa Rowo Gempol, dengan melibatkan partisipasi aktif dari kepala sekolah, guru dan juga orang tua. Metode yang dipilih guna pengimplementasian sosialisasi bullying di MI Darul Ulum, Desa Rowo Gempol yakni Participatory Action Research (PAR), dengan langkah berikut: 1) identifikasi masalah, 2) perencanaan, 3) implementasi, 4) evaluasi dan refleksi, 5) diseminasi, serta 6) keberlanjutan. Hasil dari pengimplementasian sosialisasi bullying di MI Darul Ulum Desa Rowo Gempol menunjukkan pelaksanaan kegiatan sosialisasi anti-bullying di MI Darul Ulum telah berhasil mencapai tujuan utamanya yakni menciptakan lingkungan sekolah yang lebih aman. Melalui sosialisasi yang komprehensif, peserta didik, guru dan orang tua mendapatkan pemahaman mendalam terkait bentuk bullying beserta dampaknya, baik secara fisik maupun psikologis. Selain itu juga mendorong terciptanya budaya sekolah yang lebih inklusif dan saling menghargai satu sama lain, serta meningkatkan kesadaran akan pentingnya dukungan dari orang tua dan guru dalam mencegah terjadinya bullying di lingkungan sekitar, khususnya sekolah. Dari kegiatan ini, diharapkan dapat memberikan dampak jangka panjang dalam menciptakan lingkungan sekolah yang lebih aman dan kondusif bagi perkembangan siswa.
Abstract:This article explains the importance of writing fables, especially to improve writing literacy skills daily life imaginations. This writing is based on community service done to junior high school students in SMPN 48 Surabaya…
abaya in 2024. The creative capacities of children possess the potential to enhance their comprehension of writing literacy skills through the act of writing fables. Through an exploratory approach within qualitative research, this manuscript underscores fable writing as a mechanism to cultivate literacy skills from describing, exploring, to explaining ideas from their minds to written fables. In conclusion, the practice of writing fables for junior high school students is essential to elevate writing literacy skills regarding the advancement of creativity in the students’ understandings of their everyday issues.