Abstract:Public service quality is one of the fundamental indicators in assessing the performance of government institutions, especially at the district level where direct interactions with citizens take place. This study aims to…
analyze the influence of employee motivation on the quality of administrative services at the Leihitu Sub-district Office, Central Maluku Regency. The research employs a quantitative approach with an explanatory design to identify causal relationships between variables. The population in this study consists of all employees involved in administrative services, and total sampling was used due to the manageable number of staff. Data were collected through a structured questionnaire using a Likert scale to measure motivation and service quality indicators. The data were analyzed using descriptive statistics and linear regression to determine the effect of motivation on service quality. The results show that employee motivation significantly and positively influences administrative service quality. Employees with higher intrinsic and extrinsic motivation tend to demonstrate better responsiveness, discipline, communication, and consistency in carrying out public service functions. The study concludes that strengthening motivation is essential to improve public service performance. Therefore, organizational leaders are encouraged to enhance work motivation through recognition, supportive leadership, fair reward systems, and professional development opportunities to ensure services meet community expectations.
Abstract:This study explores the implementation of Green Technology (Greentech) in the dual domains of administrative management and pedagogical processes within Islamic education institutions (madrasahs, Islamic schools, and pesantren).…
antren). It investigates the potential of Greentech—encompassing energy-efficient hardware, paperless systems, cloud computing, digital learning platforms, and IoT-based resource monitoring—to reduce environmental impact while enhancing operational efficiency and learning outcomes. Employing a mixed-methods sequential explanatory design, the research first surveyed a broad sample of institutions to map adoption levels, followed by in-depth case studies of early adopters. Findings indicate significant potential for reducing carbon footprint and operational costs through virtualization of services, e-learning integration, and smart facility management. However, major challenges persist, including high initial investment, digital literacy gaps among educators, concerns over technology's influence on traditional Islamic pedagogy (talaqqi), and inadequate technological infrastructure. The study concludes that a strategic, values-driven approach aligning Greentech adoption with maqashid sharia (particularly hifdz al-mal/resource preservation) is crucial. It presents a phased integration model that prioritizes technologies offering both environmental and educational benefits, advocating for a balanced fusion of technological efficiency and the preservation of relational, character-based Islamic learning.
Abstract:This study seeks to examine the impact of kinship-based recruiting practices (nepotism) on the reduction in educational staff performance at Bosowa University, with an emphasis on mass recruitment in 2025, which is expected…
ted to include features of nepotism. An explanatory survey design is combined with a quantitative approach in the study methodology. The 107 educational staff members of Bosowa University in 2026 make up the study population, and a complete sampling technique is used. Questionnaires, interviews, observations, and personnel data recording were used to gather data. Descriptive statistics, basic linear regression, and various tests were employed in data analysis. Kinship-based recruitment procedures fall into the top category, according to the study's results (score 4.17). An estimated 52% of the 42 educational employees hired between 2023 and 2025 did so through non-competitive means that included nepotism. The performance of education staff hired prior to 2023 (score 3.70) and those hired between 2023 and 2025 (score 2.31) differs significantly, by 37.6%. 48.3% of the reduction in performance is positively and significantly impacted by family-based recruitment techniques. For education staff hired through non-merit methods, this report suggests implementing a meritocracy system, thorough HR audits, and competency improvement initiatives.
Abstract:Sharing-economy merupakan model ekonomi yang telah ada sejak zaman dahulu, di mana pada awalnya manusia berburu, bekerja sama, dan saling barter selama ribuan tahun. Namun, model tersebut mengalami transformasi yang signifikan…
ifikan ketika teknologi terintegrasi di dalamnya. Hanya dengan satu sentuhan, kebutuhan dan ketersediaan layanan dapat langsung ditemukan. Pada sisi lain, sharing-economy dapat menyebabkan disrupsi pasar, regulasi, dan perlakuan non-diskriminatif (e.g. UMR, cuti, dan keselamatan). Penelitian ini bertujuan untuk menganalisis perkembangan dan meninjau dampak sharing-economy dari berbagai aspek, seperti ekonomi, regulasi, persaingan usaha, dan inklusi sosial secara holistik melalui Streamlined TPV Blueprint. Kerangka ini mencakup agenda-agenda yang sistematis dan komprehensif berupa model teknologi UTAUT2, teori partisipasi, dan teori value basic. Selanjutnya, penelitian ini memberikan solusi berupa paket kebijakan strategis melalui kolaborasi Hexahelix dan strategi 3H (Hexa: Optimization, Reformation, Acceleration). Penelitian ini disusun menggunakan metode penelitian jenis campuran, yaitu metode kuantitatif dengan pendekatan explanatory research dan quantitative descriptive, serta mengelaborasikan elemen-elemen kualitatif yang disajikan melalui pengumpulan informasi. Data dikumpulkan dengan metode triangulasi yang bersumber dari laporan industri, data statistik terkait, OECD, APJII, jurnal terakreditasi, dan internet. Kemudian, dilakukan pengkajian kembali atas data tersebut dalam memproyeksikan output penelitian berupa rekomendasi paket kebijakan ideal atas permasalahan yang diangkat. Hasil penelitian mengungkapkan bahwa sharing-economy memberikan manfaat seperti efisiensi sumber daya, pertumbuhan wirausaha, dan inklusi sosial. Namun, sharing-economy juga menimbulkan tantangan seperti persaingan tidak adil dengan bisnis konvensional, polemik regulasi, serta kesejahteraan pekerja yang tidak terjamin. Temuan utama menyoroti perlunya strategi 3H dan kolaborasi Hexahelix untuk mengoptimalkan perkembangan sharing-economy. Keterbaruan penelitian ini adalah menyajikan analisis komprehensif dari implikasi sharing-economy di berbagai sektor serta memberikan inovasi rekomendasi paket kebijakan yang holistik pada jangka pendek, menengah, dan panjang.
Abstract:This study investigates the influence of academic leadership styles on the quality of higher education in Indonesia, focusing on permanent lecturers in public and private universities under the Ministry of Education in South…
outh Sulawesi. Using a quantitative explanatory approach and survey method, data were collected from 120 respondents and analyzed through Structural Equation Modeling (SEM) using SmartPLS. The study examines three leadership styles—transformational, transactional, and distributed—and their impact on teaching quality, institutional governance, student outcomes, and academic services. The findings reveal that all three leadership styles positively affect higher education quality, with transformational leadership having the most significant impact, followed by distributed and transactional styles. These results underscore the importance of visionary and participative leadership in improving institutional performance, particularly in regional universities facing resource and structural limitations. The study contributes theoretically by validating leadership models in a non-Western context and practically by offering insights for leadership development policies. It highlights the need for adaptive leadership strategies tailored to local academic cultures and institutional dynamics to enhance educational quality in Indonesian higher education.
Abstract:Penelitian ini bertujuan untuk melihat gambaran dari variabel pelayanan pajak, pengetahuan perpajakan, ketetapan SPPT dan kepatuhan masyarakat serta menguji pengaruh pelayanan pajak, pengetahuan perpajakan dan ketetapan…
SPPT terhadap kepatuhan masyarakat dalam membayar Pajak Bumi dan Bangunan (PBB). Metode yang digunakan dalam penelitian ini yaitu explanatory research. Explanatory research adalah metode penelitian yang menjelaskan kedudukan variabel-variabel yang diteliti serta pengaruh variabel satu dengan variabel lainnya. Jenis penelitian ini adalah penelitian kuantitatif yang bersifat survey. Hasil penelitian menunjukkan bahwa gambaran dari variabel pelayanan pajak berkategori baik dengan rata-rata skor 4,29 dan TCR 85,9%, pengetahuan perpajakan berkategori baik dengan rata-rata skor 4,25 dan TCR 85,4%, ketetapan SPPT berkategori baik dengan rata-rata skor 4,12 dan TCR 82,5% serta variabel kepatuhan masyarakat berkategori baik dengan rata-rata skor 4,19 dan TCR 82,6%. Pelayanan pajak berpengaruh signifikan terhadap kepatuhan masyarakat dalam membayar Pajak Bumi dan Bangunan dengan tingkat signifikansi 0,000 < 0,05 dan t hitung 8,322 > t tabel 1,986, pengetahuan perpajakan berpengaruh signifikan terhadap kepatuhan masyarakat dalam membayar Pajak Bumi dan Bangunan dengan tingkat signifikansi 0,032 < 0,05 dan t hitung 2,178 > t tabel 1,986 dan ketetapan SPPT berpengaruh signifikan terhadap kepatuhan masyarakat dalam membayar Pajak Bumi dan Bangunan dengan tingkat signifikansi 0,033 < 0,05 dan t hitung 2,163 > t tabel 1,986 serta secara simultan pelayanan pajak, pengetahuan perpajakan dan ketetapan SPPT berpengaruh signifikan terhadap kepatuhan masyarakat dalam membayar Pajak Bumi dan Bangunan dengan tingkat signifikansi 0,000 < 0,05 dan F hitung 42,640 > F tabel 2,7047.
Abstract:This study aims to test and analyze empirically the influence of relationship marketing dimensions on customer loyalty at PT. Prudential Life Assurance Agency Kendari 2. This research is explanatory in nature which intends…
ds to explain the position of the variables studied and the relationship and influence between one variable and another. The results showed that: (1) Relationship marketing has a significant and positive direct effect on customer loyalty at PT. Prudential Agency Kendari 2. (2) Trust directly has a positive and significant effect on customer loyalty at PT. Prudential Agency Kendari 2. (3) Commitment directly has a positive and significant effect on customer loyalty at PT. Kendari Prudential Agency. (4) Communication directly has a positive and significant effect on customer loyalty at PT. Prudential Agency Kendari 2. (5) Direct handling has a positive but significant effect on customer loyalty at PT. Prudential Agency Kendari 2.