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ALAT-ALAT DIAGNOSIS PERUBAHAN ORGANISASI

Fauziyatul Iffah, Sheila Olga Lydia Ferani, Putri Dewi Sartika, Achmad Balya’ Haidar Ali Al Fayyad
Abstract: Perubahan organisasi merupakan hal yang tidak dapat dihindari, terutama dalam organisasi pendidikan yang berurusan dengan kemajuan teknologi, standar kualitas, dan lingkungan yang terus berubah. Oleh karena itu, organisasi… si memerlukan proses untuk mendiagnosis perubahan guna mengidentifikasi masalah dan menentukan langkah yang tepat. Tujuan penulisan makalah ini adalah untuk mengkaji konsep mendiagnosis perubahan organisasi serta beberapa alat yang dapat digunakan untuk menganalisis kondisi organisasi sebelum melakukan perubahan. Penelitian ini menggunakan pendekatan kualitatif dengan metode tinjauan pustaka (literature review) dengan memanfaatkan berbagai ringkasan buku dan artikel jurnal yang relevan. Temuan studi menunjukkan bahwa diagnosis perubahan organisasi membantu pemimpin memahami kondisi organisasi secara keseluruhan, termasuk strukturnya, proses kerja, hubungan antar karyawan, dan sistem manajemen. Berbagai alat diagnosis seperti Six-Box Model, McKinsey 7-S Framework, Star Model, Congruence Model, Burke-Litwin Model, dan Four-Frame Model. Melalui penggunaan alat diagnosis yang tepat, organisasi dapat menerapkan strategi manajemen perubahan yang lebih efektif, efisien, dan berkelanjutan untuk meningkatkan produktivitas dan kualitas organisasi, terutama di lembaga pendidikan.

Pemasaran Holistik sebagai Strategi Tata Kelola Lembaga Pendidikan Islam dalam Meningkatkan Daya Saing

Indria Ningrum, Tiara, Panca Putera, Rachmat
Abstract: Increasing competition among educational institutions requires Islamic schools and madrasahs to adopt strategies that go beyond promotional activities and focus on strengthening institutional governance and value creation.… n. This article aims to conceptually examine holistic marketing as a governance-based strategy for enhancing the competitiveness of Islamic educational institutions. This study employs a qualitative approach using library research by critically reviewing scholarly books and journal articles related to holistic marketing, educational service marketing, and Islamic education management. The findings indicate that holistic marketing encompassing internal marketing, external marketing, relationship marketing, and performance marketing can foster sustainable competitive advantage for Islamic educational institutions. This approach ensures consistency between Islamic values, educational service quality, and public trust. Therefore, holistic marketing can be positioned as a strategic governance framework for Islamic schools and madrasahs in strengthening value-based competitiveness.

Implementasi Aplikasi Exambppp Dalam Pelaksanaan Ujian PPG di SD Narwastu Pekanbaru

Nona Nabila, Dinda Ayuni, Elly Nielwaty
Abstract: Program Pendidikan Profesi Guru (PPG) merupakan upaya peningkatan profesionalisme guru melalui pembelajaran berbasis kompetensi, workshop perangkat ajar, praktik mengajar di sekolah, serta evaluasi kompetensi melalui ujian… an berbasis aplikasi. Salah satu instrumen evaluasi yang digunakan adalah Aplikasi Exambppp, yang berfungsi untuk menyelenggarakan ujian PPG secara daring dan terstandar. Penelitian ini bertujuan mendeskripsikan implementasi program sertifikasi dan PPG, termasuk penggunaan Aplikasi Exambppp, serta dampaknya terhadap peningkatan kompetensi guru di UPT SD Narwastu Pekanbaru.Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa wawancara, observasi, dan dokumentasi. Informan meliputi guru peserta PPG dan sertifikasi, kepala sekolah, serta pengawas. Hasil penelitian menunjukkan bahwa pelaksanaan program PPG dan sertifikasi, termasuk pelaksanaan ujian melalui Exambppp, berjalan cukup baik meskipun masih menghadapi kendala seperti keterbatasan fasilitas teknologi, jaringan internet, dan dukungan pelatihan lanjutan mengenai penggunaan aplikasi ujian.Penggunaan Exambppp turut meningkatkan kesiapan guru dalam menghadapi evaluasi berbasis teknologi, serta mendorong kedisiplinan dalam memahami materi sebelum ujian. Guru yang mengikuti program mengalami peningkatan pada kemampuan perencanaan pembelajaran, penguasaan materi, serta penerapan strategi pembelajaran aktif. Secara keseluruhan, sertifikasi, PPG, dan implementasi Exambppp terbukti berkontribusi dalam memperkuat kompetensi profesional guru serta mendorong terciptanya proses pembelajaran yang lebih berkualitas di sekolah.

Academic versus Vocational Orientation: A Comparison of Guidance and Counseling Program Management in Senior High Schools and Vocational High Schools (Literature Study)

Resty Tri Mahanani
Abstract: Rooted in the differences in educational orientation between senior high schools (academic) and vocational high schools (vocational), there is a need for different approaches to guidance and counseling (BK) management. A… systematic literature review was conducted to analyze the differences in the implementation of BK management in senior high schools and vocational high schools and to formulate a more responsive management model. The results of the study show that even though the same management framework (planning, organizing, acting, controlling) is used, the implementation of BK management at both levels of education is still not fully adaptive to the characteristics of each orientation. The most significant gap lies in the functions of evaluation and accountability. At the high school level, although the evaluation process is often simple and focuses on administrative output, this practice is still considered to be in line with its academic orientation. However, at the vocational school level, the evaluation function is not only technically weak but also irrelevant to the vocational orientation. This condition shows that BK management in Indonesia needs to be strengthened so that it is truly adaptive to the academic needs of high school students and the vocational needs of vocational school students.

PERAN PROGRAM ASISTENSI MENGAJAR DALAM MENINGKATKAN KOMPETENSI KEGURUAN PADA MAHASISWA PROGRAM STUDI PENDIDIKAN GURU SEKOLAH DASAR

Joen Parningotan Purba, Reflina Sinaga, Liskawaty Manullang, Theresia, Nora Wita Purba, Wido Munthe, Dahlia F. Simanullang
Abstract: The Independent Learning Campus Independent Program (MBKM) is a government initiative to improve the quality of higher education through off-campus learning activities, one of which is the Teaching Assistance program. This… is study aims to describe the role of the Teaching Assistance program in improving the teaching competence of students of the Elementary School Teacher Education Study Program (PGSD). The study used a descriptive qualitative approach with data collection methods through interviews, observations, and documentation. The results of the study showed that the Teaching Assistance program significantly supported the improvement of four dimensions of student teaching competence, namely pedagogical, professional, personality, and social competence. Students gain direct experience in the world of education, practice teaching skills, prepare learning tools, and build positive communication and interaction with school residents. In addition, students also develop character and personality as prospective professional educators. Thus, the Teaching Assistance program has proven to be an effective strategy in preparing competent PGSD graduates who are ready to face the real world of education work.  

Human Resource Management in the Digital Workplace: Challenges and Future Directions

Puja Sagita, Siska Yulia, Atras Fahran, Arief Noviarakhman Zagladi, Elfia Nora
Abstract: The rapid advancement of digital technologies has fundamentally restructured the nature of work and transformed the roles, practices, and strategies of Human Resource Management (HRM). This article presents a systematic… review of HRM challenges and opportunities within digital workplace environments, drawing on peer-reviewed literature published between 2015 and 2024. Five core dimensions of digital HRM transformation are examined: technology-based talent acquisition, remote and hybrid workforce management, continuous digital competency development, people analytics and data-driven decision-making, and the ethics of algorithmic management. The findings reveal that while digitalization enhances HR efficiency and organizational agility, it simultaneously introduces complex challenges related to employee well-being, digital equity, and data privacy. This article further proposes the Digital HRM Maturity Model as a conceptual framework offering organizations a structured pathway toward sustainable, human-centered digital transformation. Managerial implications and future research directions are discussed accordingly.

Strategies for Developing Technical Competence and Soft Skills in Improving Customer Service Quality at NJS Alumunium Bandung

Billy Gustiawan
Abstract: The manufacturing sector in Indonesia, particularly within the aluminum fabrication and extrusion industry, is currently navigating a period of intense structural transition. Historically characterized by a focus on physical… ical output and technical specifications, enterprises are now increasingly compelled to adopt a service-dominant logic to maintain competitive viability. This research report investigates the strategic implementation of human resource development programs at NJS Alumunium, focusing on the dual-pathway integration of technical competence (hard skills) and interpersonal proficiencies (soft skills). Utilizing the SERVQUAL framework as a primary evaluative tool, the analysis explores how specific technical abilities, such as CNC machining, precision welding, and CAD design, intersect with soft skills like emotional intelligence, communication, and proactive problem-solving to drive customer satisfaction. The study synthesizes data from contemporary Indonesian industrial policies, including "Making Indonesia 4.0," and academic frameworks such as Workplace Learning (WPL) and Total Quality Management (TQM). Findings indicate that while technical mastery is a prerequisite for entry into the high-end aluminum market, soft skills serve as the critical differentiator in fostering customer loyalty and bridging the gap between expectation and perception. The report further details the role of management information systems, the impact of local cultural paternalism in leadership, and the emergence of green capabilities as essential components of a modern competency strategy. The proposed developmental model advocates for a continuous, mentored, and digitally-enabled training ecosystem that aligns organizational capabilities with the sophisticated demands of both domestic and international consumers.

DIGITALISASI LAYANAN ANTAR UNIT DIRSUD ARIFIN AHMAD PEKANBARU MENUJU RUMAH SAKIT CERDAS

Nur Wahidah, Salsabila Octarivi, Elly Niel Waty
Abstract: Digitalisasi layanan kesehatan telah menjadi fondasi utama dalam pengembangan smart hospital di berbagai negara, termasuk Indonesia. RSUD Arifin Ahmad Pekanbaru sebagai rumah sakit rujukan tingkat provinsi menghadapi tantangan… tangan kompleks terkait koordinasi antar unit, integrasi data, serta efektivitas alur pelayanan. Penelitian ini bertujuan menganalisis implementasi digitalisasi layanan antar unit di RSUD Arifin Ahmad dan menilai kontribusinya terhadap peningkatan kinerja pelayanan dan kesiapan rumah sakit menuju konsep Rumah Sakit Cerdas. Metode penelitian menggunakan pendekatan kualitatif melalui wawancara mendalam, observasi langsung, dan analisis dokumen yang terkait dengan SIMRS, Rekam Medis Elektronik (RME), serta sistem pendukung digital lainnya. Analisis data dilakukan menggunakan model Miles dan Huberman, yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa sebelum digitalisasi, layanan antar unit masih didominasi proses manual, yang mengakibatkan tingginya waktu tunggu, kesalahan input, dan koordinasi yang kurang efektif. Setelah implementasi digitalisasi, terjadi peningkatan signifikan pada aspek kecepatan pelayanan, sinkronisasi data real-time, transparansi proses, serta keselamatan pasien. Namun demikian, penelitian juga menemukan sejumlah tantangan seperti variasi literasi digital pegawai, kebutuhan peningkatan infrastruktur TI, resistensi terhadap perubahan, serta isu keamanan data. Temuan ini menegaskan bahwa digitalisasi layanan antar unit tidak hanya meningkatkan mutu pelayanan, tetapi juga menjadi prasyarat fundamental dalam mewujudkan RSUD Arifin Ahmad sebagai Rumah Sakit Cerdas yang adaptif, efisien, dan terintegrasi. Penelitian ini memberikan kontribusi teoretis melalui integrasi konsep Technology Acceptance Model, Reinventing Government, dan Smart Hospital Framework sebagai dasar analisis transformasi digital di sektor kesehatan.

THE IMPACT OF STRESS AND WORK MOTIVATION ON THE PERFORMANCE OF EMPLOYEES IN THE SIANTAR CITY MANPOWER DEPARTMENT

Binur Pretty Napitupulu, Haervi Yunira
Abstract: Work stress and motivation are two factors that can influence the increase or decrease in employee performance. This study aims to determine and analyze the effect of work stress and work motivation on employee performance&#8230; ce at the Siantar City Manpower Office. The focus of the study is limited to two independent variables, namely work stress and work motivation, and one dependent variable, namely employee performance. The formulation of the problem raised is whether work stress and work motivation affect employee performance. The population in this study amounted to 58 people who were also used as samples. The approach used is quantitative, with data collection through questionnaires and using secondary data. The data analysis technique used is multiple linear regression, with hypothesis testing through the t-test (partial), F-test (simultaneous), and the Coefficient of Determination (R²). The results of the study show a regression model Y = 0.550 + 0.447X₁ + 0.398X₂, where X₁ is work stress and X₂ is work motivation. Partially, work stress has a significant effect on employee performance with a significance value of 0.001 (<0.05) and a t-count of 3.543 (> t-table 1.673). Work motivation also shows a partial significant effect with a significance value of 0.002 (<0.05) and a t-count of 3.225 (> t-table 1.673). Simultaneously, both variables have a significant effect on employee performance, with a significance value of 0.000 (<0.05) and an F-count of 34.156 (> F-table 3.17). The coefficient of determination (R²) of 0.554 indicates that 55.4% of the variation in employee performance is influenced by work stress and work motivation, while the remaining 44.6% is influenced by other factors outside this study. Thus, the relationship between work stress, work motivation, and employee performance is quite strong but not dominant.

THE RELATIONSHIP BETWEEN JOB SATISFACTION AND WORK ENVIRONMENT WITH EMPLOYEE WORK SPIRIT AT THE JAKARTA COOPERATIVE AND UMKM SERVICE

Mega Wiliandani, Chon Cho Reynols Manday
Abstract: This study was conducted to analyze the influence of job satisfaction and work climate on employee morale at the Jakarta City Cooperatives and SMEs Office. The method used in this study was a sampling method, with 35 respondents&#8230; pondents taken from the relevant population. Based on the results of the F test, the F count value was 14.405 which was greater than the F table of 3.285, with a significance of 0.000 which was smaller than the significance level of 0.05. This indicates that the null hypothesis (H0) is rejected and the alternative hypothesis (H1) is accepted, which means that job satisfaction and work climate simultaneously have a significant effect on employee morale. From the results of the t test, it is known that the t count value for job satisfaction is 3.181, greater than the t table of 1.692, with a significance level of 0.003 <0.05, which indicates a significant effect on work morale. Meanwhile, the work climate variable also showed a significant influence, with a calculated t value of 4.363 > t table 1.692 and a significance level of 0.000. The Adjusted R Square value of 0.441 indicates that 44.1% of the variation in work morale can be explained by the job satisfaction and work climate variables. The remaining 55.9% is influenced by other factors outside this research model.