Abstract:Transformasi digital dalam sektor publik bukan sekadar tren, melainkan kebutuhan mendesak untuk menjawab tantangan birokrasi yang lambat dan berbelit. Direktorat Jenderal Imigrasi meluncurkan aplikasi M-Paspor sebagai instrumen…
strumen strategis E-Government guna meningkatkan kualitas pelayanan publik, khususnya dalam penerbitan dokumen perjalanan RI. Penelitian ini bertujuan mengevaluasi dampak implementasi M-Paspor terhadap dimensi kualitas pelayanan (SERVQUAL) yang meliputi Reliability, Responsiveness, Assurance, Empathy, dan Tangibles. Metode penelitian menggunakan pendekatan kualitatif deskriptif dengan pengumpulan data melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi. Hasil penelitian mengungkap realitas ganda: M-Paspor berhasil meningkatkan dimensi Assurance (transparansi biaya) dan Responsiveness (efisiensi waktu tatap muka), namun mengalami degradasi serius pada dimensi Reliability akibat instabilitas infrastruktur teknis dan Empathy karena eksklusi digital terhadap kelompok lansia. Kesimpulannya, teknologi M-Paspor telah mengubah lanskap pelayanan menjadi lebih modern, namun belum sepenuhnya mencapai standar pelayanan prima (service excellence) karena hambatan teknis yang persisten dan kurangnya desain yang inklusif.
Abstract:The legal provisions governing the marriage contract according to the Republic of Indonesia Law No. 1 of 1974 and the Constitutional Court Decision No. 69/PUU-XIII/2015 can be carried out after marriage, because the meaning…
ing of Article 29 paragraph (1) of the Marriage Law is interpreted as long as the parties are bound. The agreement of both parties can submit a written agreement that is accepted by the contract drafter or notary. The Judge's opinion that the relevant application is stated in the Applicant's Marriage Agreement and the legal issues are also acceptable. The legal analysis of the permissibility of the marriage contract arises from the perspective of the law of the contract that the legal provisions of the marriage contract also bind third parties, so that the marriage contract must be registered with the Civil Service Secretariat or the Ministry of Religion. Because the MK decision as it is does not mean anything about registration, whether registration must be carried out immediately or wait for further registration/registration laws. Therefore, the legal consequences of a marriage contract can create legal guarantees for others.
Abstract:Increasing competition among educational institutions requires Islamic schools and madrasahs to adopt strategies that go beyond promotional activities and focus on strengthening institutional governance and value creation.…
n. This article aims to conceptually examine holistic marketing as a governance-based strategy for enhancing the competitiveness of Islamic educational institutions. This study employs a qualitative approach using library research by critically reviewing scholarly books and journal articles related to holistic marketing, educational service marketing, and Islamic education management. The findings indicate that holistic marketing encompassing internal marketing, external marketing, relationship marketing, and performance marketing can foster sustainable competitive advantage for Islamic educational institutions. This approach ensures consistency between Islamic values, educational service quality, and public trust. Therefore, holistic marketing can be positioned as a strategic governance framework for Islamic schools and madrasahs in strengthening value-based competitiveness.
Abstract:This study aims to determine the effectiveness of a personal approach in helping elementary school students who experience learning difficulties. The subject of the study was a fifth-grade student with the initials D, who…
o showed obstacles in learning focus, motivation, and independence. The methods used included observation, interviews, and the provision of guidance services in two sessions. The results of the study indicate that a personalized approach can enhance self-awareness, problem-solving skills, and learning focus among students. Additionally, active support from parents and teachers plays a significant role in supporting the success of counseling. This study contributes to counseling practice in elementary schools by emphasizing the importance of empathetic and collaborative individual interventions.
Abstract:Penelitian ini dilatarbelakangi oleh inkonsistensi temuan penelitian sebelumnya terkait hubungan omnichannel experience dan customer satisfaction. Penelitian ini bertujuan mengkaji pengaruh omnichannel experience dan service…
vice quality terhadap customer satisfaction pada ritel modern di Indonesia menggunakan metode kualitatif melalui Systematic Literature Review (SLR). Data diperoleh dari jurnal ilmiah dan buku melalui tahapan identifikasi, seleksi, ekstraksi, sintesis, dan penarikan kesimpulan. Hasil menunjukkan bahwa omnichannel experience dan service quality masing-masing berpengaruh positif dan signifikan terhadap kepuasan konsumen. Secara simultan, keduanya menjadi faktor utama dalam meningkatkan kepuasan konsumen ritel modern.
Abstract:Public health organizations are required to maintain service quality through strong organizational culture and employee discipline. However, empirical studies that specifically examine both variables in local public health…
th institutions remain limited. This study aims to analyze the effect of organizational culture and employee discipline on employee performance at Puskesmas Curug Bitung, Bogor Regency. The study used a quantitative associative approach with a survey design. The population consisted of 32 employees, and 25 respondents were selected as the sample using the Slovin formula. Data were collected through questionnaires, observations, and structured interviews, then analyzed using validity and reliability tests, Pearson Product Moment correlation, coefficient of determination, and partial t-test. The results show that organizational culture has a positive and significant effect on employee performance, with a correlation coefficient of 0.777, R square of 0.630, and t-value of 5.910. Employee discipline also has a positive and significant effect on employee performance, with a correlation coefficient of 0.808, R square of 0.653, and t-value of 6.583. The novelty of this study lies in its direct testing of organizational culture and discipline without mediating variables in a district-level public health service institution. Strengthening service-oriented culture and consistent discipline is therefore essential to improve employee performance.
Abstract:The manufacturing sector in Indonesia, particularly within the aluminum fabrication and extrusion industry, is currently navigating a period of intense structural transition. Historically characterized by a focus on physical…
ical output and technical specifications, enterprises are now increasingly compelled to adopt a service-dominant logic to maintain competitive viability. This research report investigates the strategic implementation of human resource development programs at NJS Alumunium, focusing on the dual-pathway integration of technical competence (hard skills) and interpersonal proficiencies (soft skills). Utilizing the SERVQUAL framework as a primary evaluative tool, the analysis explores how specific technical abilities, such as CNC machining, precision welding, and CAD design, intersect with soft skills like emotional intelligence, communication, and proactive problem-solving to drive customer satisfaction. The study synthesizes data from contemporary Indonesian industrial policies, including "Making Indonesia 4.0," and academic frameworks such as Workplace Learning (WPL) and Total Quality Management (TQM). Findings indicate that while technical mastery is a prerequisite for entry into the high-end aluminum market, soft skills serve as the critical differentiator in fostering customer loyalty and bridging the gap between expectation and perception. The report further details the role of management information systems, the impact of local cultural paternalism in leadership, and the emergence of green capabilities as essential components of a modern competency strategy. The proposed developmental model advocates for a continuous, mentored, and digitally-enabled training ecosystem that aligns organizational capabilities with the sophisticated demands of both domestic and international consumers.
Abstract:This study aims to identify and analyze college students' preferences for Islamic financial products, explore the influence of these preferences on loyalty formation, and develop a conceptual model of Islamic financial consumer…
onsumer loyalty. The research method used was qualitative with a phenomenological approach. Data were collected through semi-structured interviews with 17 college students who had knowledge or experience related to Islamic financial products. Data analysis was performed using NVivo software. The results showed that college students' preferences were influenced by religiosity, financial institution reputation, trust, digital service innovation, and financial education. These factors contribute to the formation of consumer loyalty. Based on these findings, this study developed a consumer loyalty model that encompasses three main dimensions: spiritual attachment, digital engagement, and community-based advocacy. This model integrates consumer loyalty theory and Value-Belief-Norm (VBN) theory to explain the relationship between religious values, digital behavior, and loyalty to Islamic financial products. The implications of this research lie in its contribution to broadening the theoretical understanding of consumer loyalty in the Islamic financial sector and providing strategic direction for financial institutions in strengthening long-term relationships with young customers.
Abstract:This study was conducted to analyze the influence of job satisfaction and work climate on employee morale at the Jakarta City Cooperatives and SMEs Office. The method used in this study was a sampling method, with 35 respondents…
pondents taken from the relevant population. Based on the results of the F test, the F count value was 14.405 which was greater than the F table of 3.285, with a significance of 0.000 which was smaller than the significance level of 0.05. This indicates that the null hypothesis (H0) is rejected and the alternative hypothesis (H1) is accepted, which means that job satisfaction and work climate simultaneously have a significant effect on employee morale. From the results of the t test, it is known that the t count value for job satisfaction is 3.181, greater than the t table of 1.692, with a significance level of 0.003 <0.05, which indicates a significant effect on work morale. Meanwhile, the work climate variable also showed a significant influence, with a calculated t value of 4.363 > t table 1.692 and a significance level of 0.000. The Adjusted R Square value of 0.441 indicates that 44.1% of the variation in work morale can be explained by the job satisfaction and work climate variables. The remaining 55.9% is influenced by other factors outside this research model.
Abstract:Payment ID merupakan bagian integral dari Blueprint Sistem Pembayaran Indonesia (BSPI) 2030 yang dirancang sebagai kode unik sembilan karakter berupa kombinasi huruf dan angka. Sistem ini memiliki tiga fungsi utama: identifikasi…
tifikasi profil pelaku sistem pembayaran secara spesifik, otentikasi data transaksi, dan konektivitas data antara individu dan catatan transaksi secara rinci. Implementasi sistem serupa di negara lain telah menunjukkan dampak ekonomi positif yang substansial. India, melalui kombinasi UPI dan Aadhaar, berhasil menghemat lebih dari $9 miliar dari eliminasi fraud dalam program bantuan sosial. Sistem UPI India kini menangani 18 miliar transaksi bulanan dengan nilai mencapai Rs 24 lakh crore, menguasai 85% ekosistem pembayaran digital nasional. seperti PayNow di Singapura, membuktikan pentingnya landasan hukum yang jelas. PayNow, yang diatur dalam Payment Services Act 2019 dan diawasi oleh Monetary Authority of Singapore (MAS), mengintegrasikan sistem perbankan dan dompet digital melalui satu ID berbasis nomor ponsel atau NRIC, dengan dukungan Personal Data Protection Act (PDPA) 2012 yang kuat. Keberhasilan ini didorong oleh regulasi yang komprehensif, standar keamanan yang ketat, serta pengawasan yang terintegrasi. Regulasi ini menjadikan PayNow sebagai sistem pembayaran instan berbasis identitas tunggal yang dapat dipercaya, dengan proteksi hukum dan keamanan yang terjamin. Sistem ini menghubungkan nomor ponsel, NRIC, atau nomor bisnis dengan rekening bank secara aman, memungkinkan transaksi real-time dan interoperabilitas lintas platform. Dengan demikian, Indonesia perlu memperkuat landasan hukumnya dengan membentuk kerangka hukum nasional yang komprehensif, meliputi aspek perlindungan data pribadi, interoperabilitas, tata kelola teknologi, mekanisme pengawasan, dan pemberdayaan pengguna, agar implementasi Payment ID dapat terlaksana secara aman, inklusif, dan berkelanjutan