Abstract:This research is motivated by the importance of building and maintaining customer loyalty at the Botani Bina Rahmah Sharia Rural Financing Bank (BPRS), a financial institution that plays a strategic role in strengthening…
the sharia-based economy and promoting financial inclusion at the micro level. The phenomenon of increasing account openings without a corresponding increase in customer retention indicates challenges in managing long-term relationships with customers. Trust and commitment are believed to be important factors in creating loyalty, but the effectiveness of both is often influenced by the level of customer satisfaction. Therefore, this study was conducted to analyze satisfaction as a mediating variable in the relationship between trust and commitment and customer loyalty. This study aims to analyze: (1) the effect of trust on customer loyalty, (2) the effect of commitment on customer loyalty, (3) the effect of trust on loyalty through customer satisfaction as a mediating variable, and (4) the effect of commitment on loyalty through customer satisfaction as a mediating variable. The research approach used is quantitative with a cross-sectional design. Data were collected by distributing Likert-scale questionnaires to 100 active customer respondents of BPRS Botani Bina Rahmah. Data analysis was carried out using Structural Equation Modeling–Partial Least Squares (SEM–PLS) with the help of SmartPLS software to test the validity and reliability of constructs and the relationships between variables in the structural model. The results of the study indicate that trust has a positive and significant effect on customer loyalty, while commitment does not have a significant direct effect on loyalty. Customer satisfaction is proven to act as a significant mediating variable in the relationship between trust and loyalty, as well as between commitment and loyalty. These findings confirm that BPRS customer loyalty is more influenced by the level of trust and satisfaction built through service quality and conformity to Sharia values. Practically, BPRS management needs to strengthen contract transparency, improve service consistency, and optimize digital channels to strengthen trust, increase satisfaction, and ultimately encourage sustainable customer loyalty.
Abstract:Customer loyalty is an important aspect in maintaining the sustainability of BPRS amidst the increasingly tight competition in the Islamic financial industry. The objectives of this study are to analyze: (1) the influence…
e of the marketing mix on customer loyalty, (2) the influence of relationship marketing on customer loyalty, (3) customer satisfaction mediates the influence of the marketing mix on customer loyalty, and (4) customer satisfaction mediates the influence of relationship marketing on customer loyalty. The sample of this study was 130 (one hundred and thirty) active customers of BPRS Botani Bina Rahmah Bogor, selected through a purposive sampling method with the criteria of having been a customer for at least six months. Primary data was collected through questionnaires, while analysis was conducted using the Partial Least Square (PLS) method with SmartPLS software version 4.0. The results of the study concluded that: (1) the marketing mix does not have a significant effect on customer loyalty, (2) relationship marketing has a significant positive effect on customer loyalty, (3) customer satisfaction is proven to mediate the effect of the marketing mix on customer loyalty, and (4) customer satisfaction also mediates the effect of relationship marketing on customer loyalty.
Abstract:The intensive use of synthetic chemical pesticides in agriculture has led to various negative impacts on the environment and human health, as well as increased pest resistance. As an alternative, plant-based pesticides (botanical…
botanical insecticides) have shown potential due to their eco-friendly and sustainable nature. This study aims to review the effectiveness of soursop (Annona muricata) leaf extract as a botanical pesticide against the gray caterpillar (Spodoptera litura) on mustard plants (Brassica juncea), using a literature review method. Data were collected through a systematic search of accredited national and international scientific journals, then analyzed descriptively and comparatively. The findings indicate that soursop leaves contain bioactive compounds such as acetogenins, flavonoids, and saponins, which act as stomach poisons, antifeedants, and repellents to S. litura. Several studies reported that extracts from Annona spp. leaves and seeds effectively inhibit larval growth, reduce feeding activity, damage digestive tissues, and lead to larval death. This effectiveness highlights the potential of soursop leaves as a safe and efficient candidate for botanical pesticide development. The study also identifies a research gap regarding field-scale testing on mustard plants, suggesting the need for further agronomic validation.
Abstract:Hasil dari penelitian ini dilatarbelakangi karena penurunan jumlah pengunjung di Taman Botani Sukorambi Jember setelah terjadinya Covid 19 dan bisnis pariwisata yang semakin berkembang sehingga membuat persaingan semakin…
tajam. Tujuan untuk mendeskripsikan harga tiket dan fasilitas yang ada di Taman Botani Sukorambi sebagai referensi secara parsial terhadap keputusan berkunjung ke Taman Botani Sukorambi. Harga tiket dan fasilitas yang ditawarkan memiliki pengaruh yang paling dominan terhadap keputusan berkunjung. Penelitian ini mengkaji harga tiket dan fasilitas yang didapatkan. Berdasarkan hasil analisis data yang dilakukan menunjukkan bahwa harga tiket dan fasilitas yang didapatkan berpengaruh positif terhadap keputusan berkunjung ke Taman Botani Sukorambi.
Abstract:Taman Botani Jember adalah salah satu destinasi wisata yang menarik di Jember, Indonesia. Untuk mempertahankan loyalitas wisatawan, implementasi strategi pemasaran yang efektif sangat penting. Penelitian ini bertujuan untuk…
tuk menganalisis strategi pemasaran yang dapat digunakan untuk mempertahankan loyalitas wisatawan Taman Botani Jember. Metode penelitian yang digunakan adalah analisis deskriptif dengan pendekatan kualitatif. Data dikumpulkan melalui wawancara, observasi, dan studi pustaka. Hasil penelitian menunjukkan bahwa implementasi pemasaran yang melibatkan personalisasi pengalaman wisatawan, promosi yang menarik, penggunaan media sosial secara efektif, serta kerjasama dengan pihak terkait dapat membantu mempertahankan loyalitas wisatawan di Taman Botani Jember. Implikasi dari penelitian ini adalah pentingnya pengembangan strategi pemasaran yang berkelanjutan untuk memastikan pengalaman positif dan memperkuat ikatan emosional wisatawan dengan Taman Botani Jember.