Abstract:The emergence of consumer boycotts driven by socio-political issues reflects a fundamental shift in consumer behavior in the digital era. In Indonesia, a country characterized by high religiosity and extensive social media…
ia engagement, the rapid dissemination of negative information through electronic word of mouth (e-WOM) can trigger strong emotional reactions toward brands. Starbucks Indonesia represents a salient case in which the brand became associated with the Israel–Palestine conflict, generating moral debates, religious sentiments, and intense brand-related hostility in digital spaces. In this context, consumers act not merely as rational economic actors, but as moral agents whose purchasing decisions are influenced by deeply held values and beliefs. This study aims to examine the effects of e-WOM and religiosity on purchase intention, with brand hate serving as a moderating variable among Starbucks consumers in Indonesia. Specifically, the research investigates how exposure to negative online narratives and consumers’ religiosity shape emotional responses in the form of brand hate, and how these responses influence purchasing intentions within a boycott context. A quantitative research design was employed using a survey method targeting Starbucks consumers in Indonesia who were aware of the boycott related to the Israel–Palestine conflict. Data were collected through structured questionnaires and analyzed using structural equation modeling to assess both direct and indirect relationships among variables, including the moderating role of brand hate. This approach enables a comprehensive understanding of the psychological and behavioral mechanisms underlying consumer responses to value-laden and morally sensitive issues. The findings reveal that electronic word of mouth has a significant effect on purchase intention. Religiosity also influences purchase intention, both directly and indirectly through the formation of brand hate. Moreover, brand hate significantly moderates the relationship between e-WOM and purchase intention, such that higher levels of brand hate intensify the decline in consumers’ willingness to purchase. These results highlight the critical role of morally driven negative emotions in explaining reduced purchase intention during boycott movements. This study contributes theoretically by extending consumer behavior literature through the integration of digital communication, religiosity, and negative brand emotions within a single conceptual framework. Practically, the findings suggest that global brand managers should adopt culturally and religiously sensitive communication strategies and proactively manage digital narratives to mitigate the escalation of brand hate amid socio-political controversies.
Abstract:Abstract: Monro-Monro Mangrove Tourism Village is an area located in Monro-Monro Village, Binamu District, Jeneponto Regency. This tourist village is expected to be able to increase people's income by utilizing tourist visits.…
isits. Restrictions on community activities during a pandemic resulted in the tourism sector experiencing obstacles. The government finally issued a tourist guide, namely Cleanliness, Healthy, Safety and Environmentally Sustainable, namely ISO 9024: 2021 standardized tourism recovery guidelines. This community service activity is related to public awareness of the importance of a guideline that is carried out by tourism managers in welcoming tourists. The program being carried out is dissemination which seeks to increase public understanding and tourism awareness groups regarding cleanliness, health, safety and environmental sustainability, as tourist rights. This activity was carried out using observation, training, mentoring, evaluation and output methods. The target of counseling is the tourism awareness group (Pokdarwis). It is hoped that increased knowledge and understanding of CHSE will make it easier to realize tourism recovery in terms of increasing tourist visits. The results of the dissemination carried out gained the enthusiasm of tourism-aware residents to increase their understanding of Sapta Pesona in the CHSE guidelines.
Keywords: Dissemination; CHSE Guidelines; Tourism recovery; Pokdarwis
Abstrak: Kampung Wisata Mangrove Monro-Monro merupakan Lingkungan yang berada di Kelurahan Monro-Monro Kecamatan Binamu Kabupaten Jeneponto. Kampung wisata ini diharapkan mampu meningkatkan pendapatan masyarakat dengan memanfaatkan kunjungan wisatawan. Pembatasan kegiatan masyarakat pada saat pandemic mengakibatkan sektor wisata tersebut mengalami hambatan. Pemerintah akhirnya mengeluarkan panduan wisata yaitu Cleanliness, Healthy, Safety dan Enviroment Sustainable yaitu pedoman pemulihan wisata terstandardisasi ISO 9024:2021. Kegiatan pengabdian kepada masyarakat ini terkait kesadaran masyarakat akan pentingnya suatu pedoman yang dijalankan pengelola wisata dalam menyambut wisatawan. Program yang dijalankan adalah diseminasi yang berupaya meningkatkan pemahaman masyarakat dan kelompok sadar wisata terkait kebersihan, kesehatan, keamanan serta kelestarian lingkungan, sebagai hak wisatawan. Kegiatan ini dilaksanakan dengan metode pengamatan, pelatihan, pendampingan, evaluasi dan output. Target penyuluhan mengambil sasaran yaitu kelompok sadar wisata (Pokdarwis). Diharapkan dengan meningkatnya pengetahuan dan pemahaman tentang CHSE akan mempermudah dalam mewujudkan pemulihan pariwisata dalam hal kunjungan wisatawan yang semakin meningkat. Hasil dari diseminasi yang dilaksanakan mendapatkan antusiasme warga sadar wisata peningkatan pemahaman sapta pesona dalam pedoman CHSE.
Kata kunci: diseminasi; pedoman chse; pemulihan pariwisata; pokdarwis
Abstract:The Corona Virus Disease 2019 (Covid-19) pandemic was first known to have appeared in Wuhan City, China in December 2019 and was declared a global pandemic by the World Health Organization (WHO) on March 12 2020. This virus…
rus has spread very quickly to several countries in the world, including Indonesia where the Covid-19 pandemic has been designated as a type of disease that causes a Public Health Emergency on March 31 2020. With this determination, mitigation efforts must be carried out in accordance with statutory regulations in emergency response period for handling Covid-19. Tourist attractions have the potential to become a locus for the spread of COVID-19 if there is a gathering of visitors while traveling, causing the need for health protocols in carrying out activities at that location. This research uses qualitative research which aims to gather information about the compliance of people at tourist attractions with the health protocols implemented in Jambi City. The results of this research show that the implementation of the health protocol, namely 5M (wearing a mask, washing hands, maintaining distance, staying away from crowds and reducing mobility) is carried out well and is carried out directly by the government and tourist attraction owners through CHSE (Clean Health Safety and Environment). And the community has good knowledge, attitudes and behavior in complying with the health protocols implemented. The conclusion of this research is that the implementation of health protocols at various tourist attractions in Jambi City has gone well with supervision carried out by the government and tourist owners.