Abstract:Cardiovascular disease remains a leading cause of death both globally and nationally, with Low Density Lipoprotein(LDL) levels serving as a key biochemical indicator in the screening and management of heart disease. Accurate…
rate LDL testing requires adherence to pre-analytical procedures, particularly fasting for 10-12 hours. This study aimed to describe LDL levels and fasting compliance among outpatient cardiac patients at RSU Prima Medika Denpasar. A descriptive cross-sectional design was used with purposive sampling, involving 35 cardiac outpatients from February to March 2025. Data were collected through interviews and laboratory examinations using the Furuno CA-270 device. Results showed that 71% of respondents had LDL levels >100 mg/dL, indicating high levels, while 29% hadnormal levels (<100 mg/dL). All respondents (100%) complied with the fasting requirement. These findings indicate that high LDL levels are still commonly found among outpatient cardiac patients, particularly in productive-age males. The high level of fasting compliance reflects the effectiveness of pre-analytical patient education. This study emphasizes the importance of routine lipid screening and continuous education to enhance laboratory diagnostic accuracy and prevent cardiovascular complications.
Abstract:The purpose of this study is to analyze the effect of marketing communication on brand equity and patient decision choosing obstetric and gynecological services at RSI Hasanah Mojokerto. The independent variable in this…
study is marketing communication, while the dependent variable is the patient decision, and brand equity is a variable mediator between marketing communication and patient decision. The sample of this research were BPJS patients at RSI Hasanah Mojokerto from March to May 2025 who have finished the services of obstetric and gynecological, both outpatient and inpatient. A total of 52 respondents were obtained as samples in this research. This study uses an explanatory survey research design, which involves searching and collecting primary data by directly asking questions to respondents and analyzing the effects among variables to prove the hypothesis. Data analysis using path analysis with SEM-PLS. The results of the study show that the original sample value of the direct relationship between marketing communication and patient decision is +0.101 with a P-value of 0.226. Meanwhile, the original sample values when mediated by brand equity as the mediator variable between marketing communication and patient decision are +0.680 and +0.762 with a P-value of 0.000 at a significance level of 0.05. Thus, it can be concluded that brand equity can act as a mediator between marketing communication and patient decision. With good marketing communication, the brand equity of the Hospital will increase, thereby improving patients' decision choosing obstetric and gynecological services at RSI Hasanah Mojokerto.
Abstract:One measure of service success is patient satisfaction; in the world of health, patient satisfaction indicates that the services provided have been delivered properly by health workers. The purpose of this study was to analyze…
nalyze the relationship between waiting time and outpatient satisfaction at Gunung Maria Tomohon Hospital. The method used in this research is quantitative research which is descriptive analytic using a cross-sectional study approach with a sample of 266 respondents (total sampling) with univariate and bivariate analysis. The results showed that based on the results of the chi-square test, a value of p = 0.001 (<α = 0.05) was obtained, indicating that there is a relationship between waiting time and outpatient satisfaction at Gunung Maria Tomohon Hospital. Based on the results of the analysis, it can be concluded that there is a relationship between waiting time and outpatient satisfaction at the Outpatient Polyclinic of Mount Maria Tomohon Hospital. As a suggestion for hospital leaders, especially for outpatient directors at Gunung Maria Tomohon Hospital, it is recommended to set health service standards, particularly for outpatients, to enhance their satisfaction.
Abstract:Healthcare services must continuously be improved to provide the best care for the community. Patient satisfaction is the result of patients' evaluations of healthcare services, comparing their expectations with the actual…
al healthcare services received in a hospital setting. Patient satisfaction with laboratory services is not solely determined by the availability of sufficient healthcare personnel but also requires strong commitment and dedication from healthcare workers to provide professional services, supported by adequate facilities and medical equipment. This study aims to assess the level of outpatient satisfaction with laboratory services at RSUD Klungkung. The research employs an observational method with a cross-sectional design. Data collection was conducted using questionnaires, with a sample of 97 respondents selected through purposive sampling. The data analysis in this study was performed using the Chi-Square test. Based on the five service quality dimensions—reliability, responsiveness, assurance, empathy, and tangibles—the results showed a p-value < 0.05. Among these dimensions, responsiveness had the lowest p-value (0.005 < 0.05), indicating its stronger influence. These findings conclude that there is a significant relationship between service quality dimensions and the level of outpatient satisfaction with laboratory services at RSUD Klungkung. Furthermore, the responsiveness dimension, which had the lowest p-value compared to the other four dimensions, indicates that it has the most significant impact on patient satisfaction with laboratory services provided by the staff at RSUD Klungkung.
Abstract:Abstract: Gambir Baru Kisaran Community Health Center is the only one in the Gambir Baru range. Data on visits by BPJS Health participants to the Gambir Baru Kisaran Community Health Center in 2023 from January – December…
December there are 3,048 BPJS participants. If the puskesmas services provided to the community are very good for BPJS patients, more and more BPJS participants will utilize health services and share information with the community about the benefits of BPJS Health serving General Polyclinics, Dental Polyclinics, Pharmacy Installations, Nutritionists, Outpatient and Maternity Care. Based on future problems such as the length of service time at the patient reception counter that patients receive is longer than the estimated time in the clinic SOP, namely 10 minutes, clinic staff must behave 5S (Smile, Greet, Regards, Polite and Polite) when serving patients, the process of taking medicines takes a long time after the patient has completed a health examination, the health center must provide services according to the wishes and understand the needs of patients, medical personnel and other staff, and can help if there are problems with patients, medical personnel take appropriate action and quickly, so it is necessary to carry out an evaluation as an effort to improve the quality of clinical services. he results of calculating the reality answers and expectations of patients/respondents at the Gambir Baru Health Center to 16 questions, the results of the decision recommendations are that 4 attributes must be improved and 12 more attributes must be maintained from 201 respondents-patients/patients at the Gambir Health Center.
Keywords: bpjs patient satisfaction; servqual method; web-based.
Abstrak:. Puskesmas Gambir Baru Kisaran adalah satu satunya yang berada di gambir baru kisaran. Data kunjungan peserta BPJS Kesehatan di Puskesmas Gambir Baru Kisaran Tahun 2023 dari bulan Januari – Desember ada 3.048 peserta BPJS. Jika pelayanan puskesmas yang diberikan pada masyarakat sangat baik tehadap pasien BPJS, maka akan semakin banyak peserta BPJS yang memanfaatkan pelayanan kesehatan dan berbagi informasi kepada masyarakat tentang manfaat dari BPJS Kesehatan melayani Poli Umum, Poli Gigi, Instalasi Farmasi, Ahli Gizi, Rawat Jalan dan Bersalin. Berdasarkan permasalahan di masa yang akan datang seperti lama waktu layanan di loket penerimaan pasien yang diterima pasien lebih lama dari waktu estimasi yang ada pada SOP klinik yaitu 10 menit, petugas klinik harus berprilaku 5S (Senyum, Sapa, Salam, Sopan dan Santun) pada saat melayani pasien, proses pengambilan obat yang memakan waktu lama setelah pasien selesai melakukan pemeriksaan kesehatan, pihak puskesmas harus memberikan pelayanan sesuai dengan keinginan dan memahami kebutuhan pasien, tenaga medis dan petugas lainnya, serta dapat membantu jika ada permasalahan pasien, tenaga medis melakukan tindakan secara tepat dan cepat, sehingga perlu dilakukan evaluasi sebagai upaya peningkatan kualitas layanan klinik. Hasil dari perhitungan jawaban realita dan harapan pasien/responden Puskesmas Gambir Baru terhadap 16 pertanyaan, hasil rekomendasi keputusan adalah 4 atribut harus ditingkatkan dan 12 atribut lagi harus dipertahankan dari 201 responden- pasien/pasien di Puskesmas Gambir.
Kata kunci: berbasis web; kepuasan pasien bpjs; metode servqual.
Abstract:Abstract: Population growth in some regions such as Asia is still high, especially in the number of births in children. Indonesia is one of the many countries whose birth rate growth is still high. With this high birth rate,…
ate, it will cause problems for the region such as the problem of uncontrolled population growth if the birth rate continues to be high in addition to the social and economic impact of the region. To reduce the birth rate, the government created a family planning program to minimize the high birth rate. In birth control with this birth control program, contraceptive devices and drugs (ALOKON) are used as a prevention of pregnancy. This is intended to determine the level of allocone use in family planning patients in the outpatient unit and recap reports of birth control patients in the outpatient unit. In addition, the era of digitalization of technology utilization with information systems that have been increasingly developed and advanced, especially in the health sector. The system development method used in this journal is the waterfall method which consists of analysis, system design, implementation, unit testing, and maintenance. The results obtained are in the form of developing implementation results from the design made into a family planning information system in the outpatient unit. This research was made to develop an existing information system and can assist medical record officers in processing data and reports more effectively and efficiently.
Keywords: alokon; growth of birth rate; information system; kb
Abstrak: Pertumbuhan penduduk dibeberapa wilayah seperti di Asia masih tinggi terutama pada angka kelahiran pada anak. Indonesia merupakan salah satu dari sekian banyak negara yang pertumbuhan angka kelahirannya masih tinggi. Dengan tingginya angka pertumbuhan kelahiran ini akan menimbulkan masalah bagi wilayah itu seperti permasalahan pertumbuhan penduduk yang tidak terkendali jika angka kelahiran terus tinggi selain itu berdampak pada kehidupan social dan ekonomi wilayah itu. Untuk menekan angka kelahiran pemerintah membuat program KB (Keluarga Berencana) dalam meminimalisir angka kelahiran yang tinggi. Dalam pengendalian kelahiran dengan program KB ini digunakan alat dan obat kontrasepsi (ALOKON) sebagai pencegah kehamilan. Hal ini ditujukan untuk mengetahui tingkat pemakaian alokon pada pasien KB di unit rawat jalan serta rekapan laporan pasien KB di unit rawat jalan tersebut. Selain itu era digitalisasi pemanfaatan teknologi dengan sistem informasi yang sudah semakin berkembang dan maju, terutama pada bidang Kesehatan. Metode pengembangan sistem yang digunakna pada jurnal ini adalah metode waterfall yang terdiri dari analisis, perancangan system, implementasi, pengujian unit, dan pemeliharaan. Hasil yang diperoleh berupa pengembangan hasil implementasi dari perancangan yang dibuat menjadi system informasi KB di unit rawat jalan. Penelitian ini dibuat untuk mengembangkan system informasi yang telah ada serta dapat membantu petugas rekam medis dalam pengolahan data dan laporan yang lebih efektif dan efisien.
Kata kunci: alokon; kb; pertumbuhan angka kelahiran; sistem informasi
Abstract:Abstract: The system information section filing in UPT Puskesmas Rahayu to submit a medical record file to any of the poly, assembling medical records, store medical records, retention medical records are already inactive.…
e. This research aims to design and create a system of information filing outpatient medical records in UPT Puskesmas Rahayu in terms of borrowing and return the medical record file as well as facilitate the retention of medical records with the use of qualitative methods. The Data used in the study in UPT Puskesmas Rahayu, namely interviews, observation, and FGD (Focus Group Discussion). This study shows the input data of the patients is in accordance with UPT Puskesmas Rahayu. Input patient data include No RM, the Name of the KK, the Patient's Name, Gender, Address, and Villages. This research resulted in the information system of medical record filing outpatient procedures that can facilitate the officer in the management of the filing of medical records.
Keywords: borrowing and return; medical record filing; puskesmas
Abstrak: Sistem informasi bagian filing di UPT Puskesmas Rahayu untuk mengirimkan berkas rekam medis ke setiap poli, assembling rekam medis, menyimpan rekam medis, meretensi rekam medis yang sudah in aktif. Penelitian ini bertujuan untuk merancang dan membuat sistem informasi filing rekam medis rawat jalan di UPT Puskesmas Rahayu dalam hal peminjaman dan pengembalian berkas rekam medis serta mempermudah dalam retensi rekam medis dengan menggunakan metode kualitatif. Data yang digunakan dalam penelitian di UPT Puskesmas Rahayu yaitu wawancara, observasi dan FGD (Focus Group Discussion). Penelitian ini menunjukkan input data pasien sudah sesuai dengan yang ada di UPT Puskesmas Rahayu. Input data pasien meliputi No RM, Nama KK, Nama Pasien, Jenis Kelamin, Alamat, dan Kelurahan. Penelitian ini menghasilkan sistem informasi rekam medis filing rawat jalan yang dapat mempermudah petugas dalam pengelolaan filing rekam medis.
Kata kunci: peminjaman dan pengembalian; puskesmas; rekam medis filing
Abstract:Diabetes Mellitus (DM) is a metabolic disorder characterized by an increase in blood glucose levels above the normal limit. One thing that can influence the effectiveness of treatment therapy for Diabetes Mellitus patients…
ts is the possibility of drug interactions. This research is a type of descriptive research which aims to determine the possibility of oral antidiabetic drug interactions in patients at the Outpatient Installation of Dr.M.Yasin Hospital, Bone Regency. Research data collection was carried out by taking secondary data from outpatient prescriptions at the Dr. The data used is that the patient's prescription is collected and then identified whether it meets the inclusion and exclusion criteria. If a prescription has been obtained that meets the criteria, the prescription is recorded. The next step is to assess the possibility of drug interactions based on the application and drug interaction guidebook. From the results of the study, it was concluded that there is a possibility of oral antidiabetic drug interactions occurring in patients at the Outpatient Installation at Dr.M.Yasin Hospital, Regency. Bone from December 2014 to August 2015 with a percentage of 55.3% of the 38 research sample prescription sheets.