Abstract:This study aims to analyze the product differentiation strategy implemented by Nhanas Donuts Pinrang in facing culinary business competition in the millennial and Gen Z era. The research method used is descriptive qualitative…
ative with data collection techniques through interviews, observation, and documentation. Informants consisted of the owner, production and service employees, as well as millennial and Gen Z consumers. The results showed that the product differentiation strategy applied includes four main aspects: flavor innovation with contemporary variants (matcha cheese, red velvet crumble, cookies and cream), attractive and "instagrammable" visual display, aesthetic and modern packaging design, as well as active digital marketing through Instagram, Facebook, and TikTok. Supporting factors for the success of differentiation include the owner's creativity, understanding of young consumer behavior, strategic location, and digital branding. The implications of this study indicate that product differentiation integrated with digital marketing is able to increase competitiveness and customer loyalty of local culinary Micro, Small, and Medium Enterprises in the digital era.
Abstract:This study aims to determine how social media is utilized Facebookas a digital promotional tool at UD. Tahu Murni in Gunungsitoli City, and to identify factors that hinder the effectiveness of such promotions in increasing…
ng sales. The background of this study is the increasingly rapid development of information technology that encourages micro, small, and medium enterprises (MSMEs) to utilize digital media as a more efficient promotional strategy and reach a wider market. The research method used is a qualitative approach with data collection techniques through observation, in-depth interviews, and documentation. The research informants consisted of business owners and several consumers. The data obtained were analyzed using thematic analysis methods. The results of the study indicate that the use of Facebook as a promotional medium by UD. Tahu Murni has not been optimally implemented. The promotional content uploaded is still simple, inconsistent, and has not utilized strategic features such as paid advertising (Facebook Ads), customer interaction, and social media analytics. The main inhibiting factors in optimizing promotions through Facebook are the business owner's limited digital knowledge, limited time, and the lack of a workforce focused on digital marketing. This study recommends that business actors improve their understanding and skills in social media management, utilize digital promotional features optimally, and develop attractive and consistent content strategies to reach more consumers.
Abstract:Digital marketing menjadi alat penting bagi usaha mikro, kecil, dan menengah (UMKM) untuk memperluas jangkauan pasar dan meningkatkan daya saing produk. Program pengabdian masyarakat ini bertujuan meningkatkan keterampilan…
an digital marketing pelaku UMKM dan generasi muda di Desa Winongan Lor melalui pelatihan penggunaan marketplace Shopee, pemasaran di media sosial Facebook, serta pendampingan berkelanjutan melalui grup WhatsApp. Hasil pelatihan menunjukkan peningkatan signifikan kemampuan peserta dalam membuat akun, mengelola konten, dan menerapkan promosi online yang efektif. Pendampingan melalui WhatsApp mendukung penerapan teknik pemasaran digital secara berkelanjutan. Meskipun terdapat kendala seperti keterbatasan akses internet dan kepercayaan diri dalam teknologi, program ini berhasil membuka peluang pasar yang lebih luas dan meningkatkan daya saing produk lokal. Disarankan pelaksanaan pelatihan lanjutan yang fokus pada pengembangan konten kreatif, manajemen toko online, dan strategi pemasaran terstruktur untuk mendukung pertumbuhan usaha berkelanjutan.
Abstract:Di tengah perkembangan teknologi digital yang semakin pesat, media sosial telah menjadi salah satu alat penting dalam strategi pemasaran modern. Perusahaan-perusahaan besar, termasuk Apple, semakin mengandalkan platform…
media sosial untuk membangun hubungan dengan konsumen, memahami perilaku pasar, serta mengembangkan strategi pemasaran yang lebih efektif. Penelitian ini bertujuan untuk menganalisis peran media sosial dalam proses segmentasi pasar dan pemahaman demografi konsumen, dengan mengambil Apple sebagai objek studi. Penelitian ini menggunakan pendekatan kualitatif dengan mengumpulkan dan menganalisis data dari berbagai platform seperti Instagram, Facebook, dan Twitter. Data yang diperoleh mencakup konten promosi, respons audiens, serta pola interaksi pengguna. Segmentasi pasar dilakukan berdasarkan variabel demografis seperti usia, jenis kelamin, lokasi, dan minat konsumen. Hasil penelitian menunjukkan bahwa media sosial memungkinkan Apple untuk mengidentifikasi segmen pasar secara lebih akurat dan menjangkau audiens yang relevan. Selain itu, analisis demografi konsumen melalui media sosial membantu perusahaan dalam merancang strategi pemasaran yang lebih personalisasi dan efektif. Dengan memanfaatkan data yang diperoleh dari media sosial, Apple dapat menyesuaikan produk, layanan, dan kampanye pemasaran sesuai dengan karakteristik demografis dan perilaku konsumen. Penelitian ini juga menekankan pentingnya penggunaan teknologi dan data digital dalam pengambilan keputusan pemasaran, serta memberikan wawasan tentang bagaimana perusahaan global dapat memanfaatkan media sosial untuk meningkatkan keterlibatan dan loyalitas pelanggan. Dengan demikian, penelitian ini memberikan kontribusi dalam memahami dinamika pemasaran di era digital, serta peran media sosial dalam segmentasi pasar dan analisis demografi konsumen. Hasil penelitian ini diharapkan dapat menjadi referensi bagi perusahaan lain dalam merancang strategi pemasaran yang lebih berbasis data dan berorientasi pada kebutuhan konsumen.
Abstract:This study aims to analyze the communication strategy employed by the NEI-DT Foundation in building community trust through a community-based healthcare service program in Tritunggal Hamlet, Banyuasin Regency, South Sumatra,…
tra, Indonesia. The study is motivated by the importance of organizational communication strategies in enhancing public participation and program legitimacy within rural communities characterized by limited access to information, geographical constraints, and community-oriented social structures. Adopting a constructivist paradigm, this research employs a qualitative approach using an intrinsic case study design. Data were collected through in-depth interviews, non-participant observation, and document analysis involving seven informants, including foundation representatives, community leaders, and program beneficiaries. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, encompassing data condensation, data display, and conclusion drawing. The findings reveal that the foundation’s communication strategy involves identifying community characteristics, developing simple and contextually relevant messages, utilizing a combination of digital and traditional communication channels, and engaging local leaders as communication intermediaries. Program information is disseminated through village heads, neighborhood leaders, women’s community groups (PKK), social media platforms such as WhatsApp and Facebook, and mosque loudspeaker announcements. The study further demonstrates that the communication pattern reflects the Two-Step Flow of Communication model, in which community leaders function as opinion leaders who mediate organizational messages before they reach the wider community. Community trust is cultivated through the social legitimacy of local leaders, interpersonal communication, direct experiences with program benefits, and the consistency of services provided by the foundation. The study concludes that the effectiveness of community-based organizational communication strategies in rural settings is determined not only by message content and media utilization but also by the organization’s ability to establish interpersonal relationships, adapt communication practices to local cultural contexts, and actively involve community leaders within the communication network. This research contributes to the advancement of community-based organizational communication studies by providing empirical insights into trust-building processes in rural community development programs
Abstract:Social media is an online tool or media used by users to search for the information they need. Apart from that, social media itself can be used as a communication tool. Moreover, nowadays everything humans need can be accessed…
cessed on social media in a very short time. Social media has gone viral for all groups, including children, teenagers and even adults. The development of social media makes performance faster, more precise and accurate so that it can increase the resulting productivity. The social media that are often used today are Facebook, Twitter, Instagram, Instagram, WhatsApp and other social media. One of the users of social media now is students, because by using social media students can easily communicate near or long distance without having to meet face to face or meet. Social media for students is important not only as a place to obtain interesting information but has also become a lifestyle. Where one student can have more than one social media. Excessive use of social media for students can have a negative impact. One of the negative impacts of using social media is that it makes students lazy, damages their health, rarely talks with friends and so on. Thus, we as the proponents want to provide socialization activities on the positive and negative impacts of excessive use of social media on fifth grade elementary school students. This activity is expected to provide benefits for students and also help the role of teachers in developing students in using social media.
Keywords: socialization, social media, negative impact
Abstract:Social media and security are a combination of two inseparable elements between social media and security, the security context referred to here is the security of social media users in communicating and resilience to potential…
tential risks due to the use of social media. Through social media platforms, such as Instagram, Facebook, Tik Tok, and Finteres which provide various features to facilitate interaction between social media users. Changes in today's information technology have brought major changes to all levels of society. With the birth of social media, behavioral patterns have shifted quite significantly, both in terms of ethics, culture and social norms. The research method used is quantitative descriptive through a descriptive analysis process. This study explains the behavior of new media usage activities by the Digital Community / Gen which includes motivation, habits or behavior, and security of social media access. Security can also be found in the data we use in the process of using social media, because when using communication access on a digital platform, there is a direct risk that all data directly related to the communication process can be known by other parties.
Abstract:The development of digital technology has changed the way businesses market products, including culinary businesses such as chili chips. This article examines the role of social media in increasing sales of chili chips in…
n Sibuhuan Market, North Sumatra. Social media, through platforms such as Instagram, Facebook, and TikTok, allows businesses to introduce their products to a wider audience, increase brand awareness, and reach markets outside of the local area. In addition, social media provides an opportunity to interact directly with consumers, receive feedback, and build customer loyalty. Marketing through creative content, such as eye-catching photos and videos, as well as promotions through influencers or contests, also contribute to increased buying interest. By taking advantage of the e-commerce features available on social media, the purchase process becomes easier, which also drives increased sales conversions.
Abstract:The rapid advancement of information technology has encouraged companies to adopt digital marketing as a strategic approach to enhancing consumer brand awareness. Amanda Brownies Samarinda has utilized various digital platforms;…
atforms; however, the effectiveness of the implemented strategies requires further examination. This study aims to analyze the digital marketing strategies employed by Amanda Brownies Samarinda, their role in enhancing brand awareness, and the factors that support and hinder their effectiveness. A qualitative descriptive approach was employed in this research. Data were collected through observation, structured interviews, and documentation, and subsequently analyzed using the Miles, Huberman, and Saldaña model. The findings reveal that Amanda Brownies Samarinda implements an integrated digital marketing strategy through seven platforms, namely Instagram, Facebook, TikTok, WhatsApp Business, GoFood, GrabFood, and ShopeeFood. These strategies contribute to enhancing brand awareness through four dimensions: recognition, recall, purchase, and consumption. Consistency in visual identity, promotional intensity, ease of access to information, transaction convenience, product quality, and consumer engagement were identified as the primary factors supporting the success of digital marketing implementation. Nevertheless, the utilization of TikTok has not yet been optimized compared to the other platforms. The novelty of this study lies in its comprehensive analysis of the role of integrating seven digital platforms in enhancing brand awareness through the dimensions of recognition, recall, purchase, and consumption, thereby providing a more holistic understanding of digital marketing effectiveness within the culinary industry, particularly at Amanda Brownies Samarinda.
Abstract: Abstract: RSMSTORE.ID shop is a business that is engaged in selling beauty products (cosmetics) which is located on Jl. SM Raja Kisaran, West Kisaran District, Asahan Regency, North Sumatra. Currently, the RSMSTORE.ID…
D Store only uses Facebook and other social media to promote the products it sells. The number of goods sold and the number of customers at the RSMSTORE.ID Store from January to November 2021, where there is a decrease in the number of goods sold in the last month. Of course this has an impact on the profits obtained by the store. Aware of the fact that customer satisfaction is important in a business, it is necessary to have a system that can help stores increase sales. The tight business competition in the current digital era makes RSMSTORE.ID Stores have to carry out marketing strategies to manage their customers, increase new customers and retain old customers. In line with the current development of technology and social media, various efforts have been made to increase sales. One way that a store can do to be able to compete in the world of business sales is to implement a system or method, namely CRM (Customer Relationship Management).
Keywords: CRM; beauty products (Cosmetics); PHP and MySQL
Abstrak:Toko RSMSTORE.ID adalah usaha yang bergerak di bidang penjualan produk kecantikan (kosmetik) yang berada di Jl. SM Raja Kisaran Kecamatan Kisaran Barat Kabupaten Asahan Sumatera Utara. Saat ini Toko RSMSTORE.ID hanya menggunakan facebook dan media sosial lainnya untuk promosi produk yang dijual. Jumlah barang yang terjual dan jumlah pelanggan pada Toko RSMSTORE.ID mulai bulan Januari sampai dengan bulan November 2021, dimana terdapat penurunan jumlah barang yang terjual di satu bulan terakhir. Tentu hal ini berdampak pada keuntungan yang diperoleh oleh toko. Sadar akan fakta bahwa kepuasan pelanggan merupakan hal yang penting dalam suatu bisnis, maka diperlukan sebuah sistem yang dapat membantu toko dalam meningkatkan penjualan. Ketatnya persaingan bisnis di era digital saat ini membuat Toko RSMSTORE.ID harus melakukan strategi pemasaran untuk mengelola pelanggannya, Meningkatkan pelanggan baru dan mempertahankan pelanggan lama. Sejalan dengan perkembangan teknologi dan sosial media saat ini, berbagai upaya dilakukan untuk meningkatkan penjualan. Salah satu cara yang dapat dilakukan sebuah toko agar mampu bersaing dalam dunia bisnis penjualan adalah dengan menerapkan sebuah sistem atau metode yaitu CRM (Customer Relationship Management).
Kata Kunci: CRM; produk kecantikan (kosmetik); PHP dan MySQL