Abstract:Abstract: Providing services to patients is an obligation that must be carried out by health agencies. Of course, good health services can be measured by the performance of medical personnel. The current problem with the…
Aek Loba Health Center is that it does not have a system that can measure the level of patient satisfaction with the services provided. In addition, patients also still have difficulty in expressing opinions in the form of complaints about the performance of medical personnel. The aim of the research is to become a forum for assessing the quality of service that can make it easier for patients to submit complaints and also as a measuring tool for health agencies on the level of success of the quality of services provided. This study uses the Service Quality method by assessing service quality based on 5 quality dimensions, namely Tangibles, Responsiveness, Reliability, Assurance, and Empathy. Based on these problems, a decision support system was designed using the PHP programming language and the database used, namely MySQL. So that this research resulted in this system being able to help and facilitate the Aek Loba Health Center in accommodating and measuring the level of quality of service to patients. In addition, this system can make it easy for leaders to find out the elements that need to be improved, maintained, and repaired by the Aek Loba Health Center.
Keywords: patient; questionaire; service quality
Abstrak: Memberi pelayanan kepada pasien merupakan kewajiban yang harus dilakukan oleh instansi kesehatan. Pelayanan kesehatan yang baik tentu saja dapat diukur dari kinerja tenaga medisnya. Permasalahan Puskesmas Aek Loba saat ini yaitu belum mempunyai sistem yang dapat mengukur tingkat kepuasan pasien terhadap layanan yang diberikan. Selain itu, pasien juga masih kesulitan dalam menyampaikan pendapat berupa keluhan terhadap kinerja tenaga medis. Tujuan penelitian untuk menjadi wadah penilaian kualitas pelayanan yang dapat memudahkan pasien dalam menyampaikan keluhan dan juga sebagai alat ukur instansi kesehatan terhadap tingkat keberhasilan kualitas pelayanan yang diberikan. Penelitian ini menggunakan metode Service Quality dengan menilai kualitas pelayanan berdasarkan 5 dimensi kualitas, yaitu Bukti Nyata (tangibles), Ketanggapan (responsiveness), Kehandalan (reliability), Jaminan (assurance), dan Empati (emphaty). Berdasarkan permasalah tersebut maka dirancang sebuah sistem pendukung keputusan menggunakan bahasa pemrograman PHP dan database yang digunakan yaitu MySQL. Sehingga penelitian ini menghasilkan sistem ini dapat membantu dan mempermudah pihak Puskesmas Aek Loba dalam menampung dan mengukur tingkat kualitas pelayanan terhadap pasien. Selain itu, sistem ini dapat memberi kemudahan bagi pimpinan untuk mengetahui unsur-unsur yang perlu ditingkatkan, dipertahankan, serta diperbaiki oleh Puskesmas Aek Loba.
Kata kunci: kuesioner; pasien; service quality
Abstract:Abstract : The demand for a driving license is increasing every year, making the Tanjungbalai Police, especially the Satlantas, continue to try to take new steps in the field of driving license processing services. To overcome…
ercome this problem the researcher uses the Servqual Method, Service Quality There is a technique that assesses service quality based on the attributes of each dimension, producing a difference value that represents the difference between the customer's impression of the service it receives. The information used in this study's processing came from distributing it to 30 respondents who are members of the public who are currently obtaining a driver's license at the Tanjungbalai Traffic Traffic Unit. It is evident from this study's findings that satisfaction at Tanjungbalai Traffic Traffic Unit seen from the 5 dimensions of Servqual has a reality value of 4.00 an and expectation worth of 4.62 resulting in a void -0.62. This void occurs since cmmunity's expectations not being met with the services provided by the Tanjungbalai Traffic Unit for. Keywords-: service quality; service quality; tanjungbalai traffic police
Abstrak-: Permintaan pembuatan surat izin mengemudi yang terus naik setiap saat tahunnya, menjadikan-Polres Tanjungbalai khususnya Satlantas pertahankan komitmen terhadap inovasi di sektor jasa pengurusan surat izin mengemudi. untuk mengatasi masalah tersebut peneliti menggunakan Metode Servqual, Service Quality yaitu teknik untuk mengevaluasi kualitas layanan berdasarkan kualitas masing-masing dimensi. Hasil akhirnya yaitu nilai kesenjangan, yang merepresentasikan variasi dalam cara pelanggan memandang layanan yang mereka terima. Informasi yang digunakan dalam pengolahan penelitian ini berasal dari rilis data ke 30 responden yang sedang melakukan pengurusan Surat Izin Mengemudi pada Satlantas Tanjungbalai. Dari hasil penelitian ini terlihat bahwa kepuasan masyarakat di Satlantas Tanjungbalai dilihat dari lima dimensi servqual yaitu didapatkan jumlah nilai kenyataan sebesar 4,00 kemudian jumlah 4,62 lalu-gap -0,62. Gap-perbedaan hasil dari harapan yang tidak terpenuhi masyarakat terhadap pelayanan pada Satlantas Tanjungbalai.
Kata kunci: kualitas pelayanan; service quality; satlantas tanjungbalai
Abstract:Abstract: Technology is growing rapidly and has become one of the human needs that must be owned to solve the problems being faced. The development of touchless input devices or hand gesture recognition using a camera is…
a form of machine learning. Gestures can define as physical movements of the hands, arms, or body as expressive messages, besides that this hand gesture system can explain the contents of commands that have meaning. In this research, a virtual mouse system will be developed using hand gesture recognition based on the hand landmark model for pointing devices. The resulting application can be run on a desktop device using a webcam. The results of the tests carried out to analyze the implementation of the hand landmark model into the system show that the average system accuracy reaches 96% and the speed reaches 0.05 seconds.
Keywords: hand gesture recognition, hand landmark models, machine learning, virtual mouse
Abstract: Teknologi semakin pesat dan sudah menjadi salah satu kebutuhan manusia yang harus dimiliki untuk menyelesaikan permasalahan yang sedang dihadapi. Perkembangan piranti masukan tanpa sentuhan atau hand gesture recognition menggunakan kamera adalah salah satu bentuk dari machine learning. Gestur mampu mendefinisikan sebagai gerakan fisik dari tangan, lengan, maupun badan sebagai pesan yang ekspresif, selain itu sistem gestur tangan ini mampu menjelaskan isi perintah yang memiliki arti. Dalam penelitian ini akan dikembangkan sebuah sistem virtual mouse menggunakan hand gesture recognition berbasis hand landmark model untuk pointing device. Aplikasi yang dihasilkan dapat dijalankan pada perangkat desktop dengan menggunakan webcam. Hasil dari pengujian yang dilakukan untuk menganalisa penerapan hand landmark model kedalam sistem menunjukkan rata-rata akurasi sistem mencapai 96% dan kecepatan mencapai 0.05 second.
Keywords: hand gesture recognition, hand landmark models, machine learning, virtual mouse
Abstract:Abstract: Along with the development of information technology, the way people listen to music also changed with the emergence of many music streaming applications. The user experience of an application plays an important…
t role in attracting and retaining application users. Therefore, this study has goal to compare the music steaming applications’ user experience of the Joox and Spotify by using User Experience Questionnaire (UEQ) method. There are 6 scales assessed by UEQ, including attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. Data was collected by distributing online questionnaires and obtained as many as 104 responses that could be processed. The results show that both applications have positive impressions which are indicated by the average value of each scale greater than 0.8. This indicates that these two applications are considered quite fun, effective, easy to understand, and innovative. However, the comparison’ results show that between Spotify and Joox is not significantly different, with Spotify scores slightly better than Joox.
Keywords: music streaming application; user experience; user experience questionnaire
Abstrak: Seiring dengan perkembangan teknologi informasi, cara masyarakat mendengarkan musik juga mengalami perubahan dengan munculnya banyak aplikasi streaming musik. User experience suatu aplikasi berperan penting untuk menarik dan mempertahankan pengguna aplikasi. Oleh karena itu, penelitian ini memiliki tujuan untuk membandingkan user experience dari aplikasi streaming musik Joox dan Spotify dengan metode User Experience Questionnaire (UEQ). Terdapat 6 skala yang dinilai oleh UEQ yaitu daya tarik, kejelasan, efisiensi, ketepatan, stimulasi, dan kebaruan. Data dikumpulkan melalui penyebaran kuesioner secara daring dan diperoleh sebanyak 104 jawaban yang bisa diolah. Hasil penelitian menunjukkan bahwa kedua aplikasi memiliki impresi positif yang ditandai dengan nilai rata-rata setiap skala lebih besar dari 0.8. Artinya kedua aplikasi ini dinilai cukup menyenangkan, efektif, mudah dipahami, dan inovatif. Meskipun demikian, hasil perbandingan menunjukkan bahwa perbedaan antara Spotify dan Joox tidak terlalu signifikan, dengan nilai Spotify sedikit lebih unggul daripada Joox.
Kata kunci: aplikasi streaming musik; pengalaman pengguna; user experience questionnaire
Abstract:Abstract: Payroll is an acceptance in return from the employer to the employee for a job or service that has been done and is expressed or valued in the form of money determined on the basis of an agreement or legislation…
n and is paid on the basis of an employment agreement between the employer and the employee including benefits, both for the employees themselves and for the family. This research takes place at PT. Astro Niaga Jaya. The payroll process at PT. Astro Niaga Jaya is still conventional. Salary calculations are based on different details that hinder the performance process of the human resources department. Errors in calculating salaries can be fatal because it will affect the preparation of financial statements. Therefore, it is necessary to have an employee payroll information system so that the human resources department is not wrong in collecting employee payroll data. The purpose of this paper is to design employee attendance and payroll information systems at PT. Astro Niaga Jaya using Waterfall method in order to produce information that is fast, precise and accurate. The Waterfall method is often used in designing an information system. Payroll Information System can work effectively and efficiently.
Keywords: payroll, information, system
Abstract:Hadis tentang menangisi mayit khususnya riwayat Abdullah bin Umar, termasuk hadis yang mendapat perhatian khusus dalam khazanah studi hadis karena memuat keterangan bahwa mayit mengalami siksa akibat tangisan keluarganya,…
, suatu persoalan yang kemudian memunculkan beragam interpretasi dan perdebatan di kalangan ulama. Riwayat ini menimbulkan perdebatan di kalangan ulama, terutama karena mendapat sanggahan dari Aisyah yang menilai pemahaman tersebut tidak sejalan dengan prinsip Al-Qur’an yang menegaskan bahwa seseorang tidak akan memikul dosa orang lain. Perbedaan periwayatan antara Abdullah bin Umar dan Aisyah menunjukkan adanya dinamika dalam transmisi hadis yang memerlukan kajian kritis terhadap sanad, matan, serta konteks penyampaian hadis. Berangkat dari persoalan tersebut, penelitian ini bertujuan untuk mengkaji makna hadis tersebut melalui pendekatan ilmu hadis dan analisis terhadap penafsiran para ulama. Metode yang digunakan adalah kajian kepustakaan dengan menelaah hadis-hadis terkait beserta syarah para ulama. Hasil kajian menunjukkan bahwa yang dimaksud dalam hadis bukanlah tangisan biasa, melainkan ratapan berlebihan (niyāhah) yang disertai keluhan, penyesalan terhadap takdir Allah Swt., atau kebiasaan yang dahulu diperintahkan maupun diridhai oleh mayit semasa hidupnya. Adapun tangisan yang bersifat wajar karena rasa sedih tidaklah dilarang dalam Islam, bahkan Nabi Muhammad Saw. sendiri pernah menangis ketika kehilangan orang-orang tercinta. Dengan demikian, hadis tersebut harus dipahami secara kontekstual agar tidak menimbulkan kesalahpahaman terhadap ajaran Islam tentang rahmat, keadilan, dan sikap menghadapi musibah kematian.
This research employs a library research approach by examining the relevant hadith narrations along with their commentaries (syarah) by classical scholars. The findings indicate that the hadith does not refer to ordinary weeping but rather to excessive lamentation (niyāḥah), characterized by expressions of complaint, objection to Allah's decree, or practices that were encouraged, approved, or tolerated by the deceased during their lifetime. In contrast, natural weeping as an expression of grief is not prohibited in Islam. Indeed, the Prophet Muhammad (peace be upon him) himself wept upon the loss of his loved ones. Therefore, this hadith should be understood contextually to avoid misconceptions regarding Islamic teachings on divine mercy, justice, and the proper response to the calamity of death.
Abstract:The Indonesian capital market plays a pivotal role in mobilising long-term financing for corporations and providing investment opportunities to the public. However, persistent stock fraud cases undermine market integrity…
and investor confidence. This study aims to evaluate the effectiveness of the existing legal framework for investor protection against stock fraud, analyse its practical implementation, and recommend measures to strengthen both preventive and repressive mechanisms. Employing a normative legal research design with a qualitative approach, the study integrates statute, conceptual, and case approaches, focusing on Law No. 8 of 1995 on Capital Markets, OJK regulations, the Criminal Code, and notable cases such as PT Hanson International Tbk. The findings reveal that while the legal framework normatively aligns with the Legal Protection Theory, Justice Theory, and Legal Effectiveness Theory, substantial gaps remain between regulation and enforcement. Weak supervisory coordination, delayed intervention, lengthy judicial processes, and low investor legal literacy reduce effectiveness. Recommended reforms include adopting regtech and suptech, enhancing cross-agency data integration, implementing AI-based surveillance, establishing a specialised capital market court, and strengthening investor education. The study concludes that combining regulatory improvements, adaptive enforcement, and public legal empowerment is essential to safeguard investors, maintain market integrity, and promote sustainable economic growth.
Abstract:This study investigates the stress concentration factor in an infinite steel plate with a thickness of 1 cm, containing an elliptical hole, subjected to biaxial loading at infinity. The elliptical hole has semi-axes a=5.0 cma…
0 cma = 5.0 \, \text{cm}a = 5.0 cm (major axis) and b=2.5 cmb = 2.5 \, \text{cm}b = 2.5 cm (minor axis). The applied stresses at infinity are a tensile stress of σ1=100 kg/cm2\sigma_1 = 100 \, \text{kg/cm}^2= 100 kg/parallel to the major axis and a compressive stress of σ2=−100 kg/cm2\sigma_2 = -100 \, \text{kg/cm}^2= -100 kg/ perpendicular to the major axis. The material properties include Young's modulus E=2.1×106 kg/cm2E = 2.1 \times 10^6 \, \text{kg/cm}^2E = 2,1. kg/ and Poisson's ratioν=0.3\nu = 0.3 = 0.3. Using analytical solutions from classical elasticity theory, the maximum tangential stress at the edge of the ellipse is calculated as σmax=600 kg/cm2\sigma_{\text{max}} = 600 \, \text{kg/cm}^2= -600 kg/, yielding a stress concentration factor of kσ=σmax/σ=6k_\sigma = \sigma_{\text{max}} / \sigma = 6 = =6. Additionally, a finite element (FE) analysis based on the Salerno and Sahoni problem for a quarter section of the plate results in kσ=3.1125k_\sigma = 3.1125 = 3.1125 for a configuration with s/r=5s/r = 5s/r = 5, showing a discrepancy of 1.3% compared to the theoretical value of kσ=3.1k_\sigma = 3.1= 3.1 from Peterson's Stress Concentration Factors. The results demonstrate good agreement between the calculated model and theoretical predictions, validating the accuracy of the FE approach for stress concentration analysis in such configurations.
Abstract:Many mechanical systems with elastic and damping properties are prone to resonant phenomena at natural frequencies under the action of external forces. Resonance phenomena can also be preserved in control systems of such…
objects closed by negative feedback, which reduces the quality of the functioning of these systems. The paper under review deals with the practically important problem of suppressing oscillations at natural frequencies in control systems for a linear oscillator, which is traditionally considered a dynamic object described by a second-order differential equation with complex roots of the characteristic equation. The focus of the work is the question of the roughness of the system in relation to inaccurate knowledge of the resonant frequency of the controlled object (which is typical for many technical applications).
Abstract:Nasi tutug oncom is a traditional Sundanese dish, which is not only a food but also reflects the rich culture and life of the Sundanese people. The purpose of this study examines the uniqueness of nasi tutug oncom and how…
w this dish acts as a tool to express the values, identity, and social dynamics of Sundanese society that continues to evolve in the midst of globalization. The method used is descriptive qualitative method with data acquisition through literature study, interviews with culinary experts and the community, and analysis of how tutug oncom rice is presented in various media, this research tries to reveal the deep meaning behind tutug oncom rice. The research sample is tutug oncom rice. The results show that nasi tutug oncom is more than just food; it symbolizes the hospitality, local wisdom and food security of the Sundanese people. The process of making it, serving it, and eating it, is full of meanings that reflect the values of mutual cooperation, simplicity, and respect for nature. In this era of globalization, nasi tutug oncom faces both challenges and opportunities. On the one hand, this dish can become an Indonesian culinary icon that can be recognized worldwide. However, on the other hand, nasi tutug oncom is vulnerable to changes that can eliminate its uniqueness and original characteristics. This research suggests the importance of preserving and developing nasi tutug oncom without sacrificing its cultural and philosophical significance. Overall, this research shows that food is not just a daily necessity. Through nasi tutug oncom, we can see that food has deep social and cultural aspects, which are important for preserving local cultural diversity.