Abstract:Abstract: The city of Surakarta is one of the cities that is busy with local and foreign tourists because there are various kinds of interesting cultural tourism. The large number of hotels with many services and facilities…
ies makes tourists confused in choosing a hotel, so prospective hotel guests need a long time to choose the best hotel according to their desired criteria. The aim of this research is to create a tool for prospective hotel guests in making decisions on hotel selection recommendations using the TOPSIS and SAW methods. This research uses 8 hotel data points in Laweyan District, Surakarta, and hotel data obtained from the Tourism Office. The results of the McCall Test with 5 indicators, namely accuracy, reliability, efficiency, integrity, and usability, average 86%, so this system is categorized as very good.
Keywords: hotel selection; TOPSIS; SAW; decision supporter system
Abstrak: Kota Surakarta menjadi salah satu kota yang ramai dikunjungi wisatawan lokal maupun mancanegara karena terdapat berbagai macam wisata budaya yang menarik. Banyaknya hotel dengan pelayanan dan fasilitas yang banyak membuat wisatawan kebingungan dalam memilih hotel, sehingga calon tamu hotel memerlukan waktu yang lama untuk memilih hotel terbaik sesuai kriteria yang diinginkan. Tujuan dari penelitian ini adalah membuat suatu alat bantu bagi calon tamu hotel dalam pengambilan keputusan rekomendasi pemilihan hotel menggunakan metode TOPSIS dan SAW. Penelitian ini menggunakan 10 titik data hotel yang ada di Kecamatan Laweyan Surakarta dan data hotel yang diperoleh dari Dinas Pariwisata. Hasil Uji McCall dengan 5 indikator yaitu akurasi, reliabilitas, efisiensi, integritas, dan kegunaan rata-rata 86%, maka sistem ini dikategorikan sangat baik.
Kata kunci: pemilihan hotel; TOPSIS; SAW; sistem penunjang keputusan
Abstract:Abstract: The service dramatically affects the number of guests staying at the hotel. Bali is the most visited tourist area by foreign tourists. Therefore, improved service is crucial for determining the rating level of…
a hotel. This research aims to combine two data mining algorithms: clustering and classification. This research is expected to contribute to hospitality in improving the best services for tourists, especially in the City of Bali. Clustering algorithms are used to group the best number of hotels based on the four clusters selected from the k-means clustering algorithm. The classification algorithm using C4.5 determines the factors most dominant in determining the hotel rating level based on the gain ratio. The data used in this study results from observations on the website agoda.com in Bali of 51 data. The results of this study explained that cluster_0 is the highest-rated cluster, with a total number of 19 hotels found in claster_0. Data cluster0 is used for classification analysis using a decision tree, and the most dominant factor is the service factor, with an accuracy of 80%.
Keywords: data mining; kmeans; decision tree; hotel; bali;
Abstrak: Pelayanan sangat mempengaruhi jumlah pengunjung yang menginap dihotel. Bali merupakan daerah wisata paling banyak dikunjungi oleh wisatawan mancanegara. Oleh karena itu, peningkatan pelayanan sangat penting untuk penentuan level rating dari hotel. Tujuan dari penelitian ini untuk menggabungkan dua algoritma data mining yaitu clustering dan klasifikasi. Dengan penelitian ini diharapkan dapat memberikan kontribusi bagi perhotelan dalam meningkatkan pelayanan yang terbaik bagi wisatawan khususnya di Kota Bali. Algoritma Clustering digunakan untuk mengelompokkan dari jumlah hotel yang terbaik berdasarkan empat cluster yang dipilih dari algoritma clustering berupa k-means. Algoritma klasifikasi menggunakan C4.5 digunakan untuk mengetahui faktor apa yang paling dominan dalam menentukan level rating hotel berdasarkan gain ratio. Data yang digunakan dalam penelitian ini hasil observasi di website agoda.com di bali sebanyak 51 data. Hasil dari penelitian ini menjelaskan dataset cluster_0 merupakan cluster rating tertinggi dengan jumlah 19 hotel yang terdapat di cluster_0. Data cluster_0 digunakan untuk analisis klasifikasi menggunakan decesion tree, didapat faktor yang paling dominan adalah faktor layanan dengan nilai akurasi sebesar 80%.
Kata kunci: data mining; kmeans; decision tree; hotel; bali;
Abstract:Tourism is one of the most important factors for the revenue of an area. To attract the interest of tourists takes some supporting factors, one of which is the hotel or the guesthouse. In the process of prediction of tourists…
rists visit, required data the number of tourists staying in order to predict for the next time. The prediction method used in this system is a method of Backpropagation Neural Network based on time series data forecasting component variansi random or random process beginning with autocorrelation for determination of input variables. Method of Backpropagation itself is known quite well used in the forecasting of time series data. The result of the method of Backpropagation is a number of predictions that tourists visit can be a reference for related officials in taking decisions for the period ahead.
Abstract:This study examines the effectiveness of training programs for room attendants in the hospitality industry, focusing on their impact on performance, job satisfaction, and retention. Using a qualitative approach, in-depth…
interviews were conducted with 20 room attendants and 10 housekeeping managers across various hotel segments. The findings reveal that while initial training typically covers basic cleaning techniques and safety protocols, it often lacks depth in advanced methods and customer service skills. Challenges such as time constraints and reliance on informal learning are common, affecting the consistency and quality of training. Effective training programs were identified as those that provide comprehensive, ongoing instruction and incorporate innovative methods like virtual reality and gamified learning. The study also highlights the importance of mentorship programs and regular feedback to enhance training outcomes. Recommendations for improving training programs include developing detailed curricula, addressing time constraints, and adapting to emerging trends. By implementing these strategies, hotels can enhance room attendants' skills, satisfaction, and overall service quality, leading to improved guest experiences and operational success.
Abstract:This study is intended to analyze the effectiveness of managing room boy works directly on optimizing the quality of room service in Artotel Hotel Semarang. In the hotel industry, quality room service is characterized as…
s one of the critical factors that has an impact on the level of guest satisfaction and customer loyalty. The room boys are an integral part of the hotel operations and are responsible for ensuring rooms are clean, tidy, and ready so that guests always feel comfortable and accommodated in a beautiful environment. This study employs the qualitative approach of research types using data collection techniques through direct observation, in-depth interviews with room boys and hotel management as well as guest satisfaction surveys. The findings indicate that the good work performance of the room boy has a great influence on providing high-quality robust service. It was concluded that trained room boys have high motivation and when they are provided with proper tools and materials good room service is possible. In this case, the room boy's performance can be enhanced by hotel management to ensure that they provide frequent training, and work facilities as well as proper and fair assessment and appreciation to the subordinates. It is the finding of this research that room boy work optimization can be done through training, management, and productivity-oriented assessments.
Abstract:The study aims to gain a better understanding of the role of Order Taker in improving the quality of Housekeeping services at the The Sunan Hotel. In addition, the study also tries to identify problems faced by staff and…
ways to address them. The research was designed using a descriptive qualitative approach. The theory used is the quality of service. The data obtained was collected through interviews, observations, and literary studies. The result of this research is that Order Taker helps improve the quality of Housekeeping services by receiving and processing guest requests in a timely and efficient manner. Handle guest complaints in a friendly and professional manner. Give me a polite and friendly service. Create a positive relationship with the guests. Using technology to be more efficient. Maintain the comfort and hygiene of the guest room. The obstacles faced are the Order Taker facing many challenges, including high work pressure, lack of technological support, incompatibility with Housekeeping staff, and lack of training and motivation. As for the strategy used to tackle this problem is to keep up with trends using technology, manage workloads, and improve communication. Team coordination, training, and incentives.
Abstract:Traditional Indonesian alcoholic drinks are drinks that contain alcohol and have a cultural role in Indonesian society. Not only in Indonesia but various countries around the world also make alcoholic drinks a part of their…
eir culture. As in China, alcohol or arak is used as medicine, cooking spices, and also in ceremonial events. Meanwhile, Japan uses arak as a dish at formal meetings or celebrations. Several regions in Indonesia have traditional drinks that contain alcohol and these drinks are always present at every celebration, traditional ceremony, thanksgiving event, death ceremony, or welcoming guests. In this article, we will discuss the impact of alcohol use and the alcohol (ethanol) content in various traditional alcoholic drinks in Indonesia.
Abstract:Kegiatan Kewirausahaan Mahasiswa (KEMAS) merupakan salah satu upaya yang telah dilakukan perguruan tinggi untuk menumbuhkan jiwa kreatifitas mahasiswa melalui acara kesenian yang dipadukan dengan kegiatan berwirausaha. Tujuan…
ujuan kegiatan pengabdian masyarakat ini adalah untuk memberikan pengalaman nyata kepada para mahasiswa untuk menjalankan usaha dan meningkatkan daya minat berwirausaha mahasiswa. Metode yang digunakan adalah metode pengembangan program kewirausahan dari Ndou dan metode pembelajaran kewirausahaan dari Esmi, yang mempunyai 4 tahap dan metode sebagai berikut; ) Fase Inspirasi (Inspiration); kegiatan pada fase ini menggunakan metode pembelajaran langsung dengan cara mengundang tamu pengusaha (inviting guest entrepreneurs), seminar kewirausahaan (entrepreneuship talks), dan bimbingan wirausaha (entrepreneurship tutoring), 2) Fase Keterlibatan (Engagement); kegiatan pada fase ini menggunakan metode pembelajaran operasional praktek yaitu memulai bisnis (starting business), 3) Fase Eksploitasi (exploitation); kegiatan pada fase ini menggunakan metode pembelajaran operasional praktik dengan cara melakukan kelas praktek (class practice). 4) Fase Keberlanjutan (Sustainment); kegiatan pada fase ini menggunakan metode pembelajaran interaktif dengan cara membangun jaringan relasi (networking). Secara keseluruhan kegiatan Pengabdian Masyarakat ini terlaksana dengan baik. Kami memberikan rekomendasi untuk keberlanjutan kegiatan Kewirausahaan Mahasiswa Stiami (KEMAS) yakni; a) Perguruan tinggi harus membuat inkubator bisnis sebagai wadah kolaborasi para wirausaha mahasiswa, b). Perguruan tinggi perlu menyediakan sarana dan prasarana untuk kegiatan berwirausaha mahasiswa seperti kantin khusus produk-produk mahasiswa, c) Perguruan tinggi perlu membentuk tim khusus terkait event-event dan workhshop kewirausahaan agar memotivasi dan meningkatkan minat berwirausaha mahasiswa, d) perguruan tinggi perlu mensosialisasikan program Merdeka Belajar Kampus Merdeka yang memfasilitasi kegiatan wirausaha mahasiswa seperti Wirausaha Merdeka, Porgram Kreatiftas Mahasiswa (PKM) dan Program Pembinaan Mahasiswa Wirausaha (P2MW) agar daya minat mahasiswa berwirausaha semakin meningkat dan melahirkan para mahasiswa yang berminat untuk menjadi pengusaha.
Efitra, Dian Agus Saputra, M. Iqbal, Elni Dwi Putri, Mia Faradila, Nur Asiya, Riska Fitria Rahmadani, Tiara Adiga Ramadhan, Reffy Angelina, David Ardi Nugrah
Abstract:Kantor Wilayah Kementerian Agama Provinsi Jambi masih menggunakan buku tamu fisik dalam pencatatan kunjungan sehingga menimbulkan kendala dalam pencarian data, penyimpanan informasi, dan pembuatan laporan. Penelitian ini…
bertujuan merancang Sistem Informasi Buku Tamu Berbasis Web untuk meningkatkan efisiensi pengelolaan data tamu. Metode pengembangan yang digunakan adalah Waterfall yang meliputi analisis kebutuhan, perancangan, implementasi, pengujian, dan pemeliharaan. Sistem dikembangkan menggunakan framework Laravel, bahasa pemrograman PHP, dan basis data MySQL. Pengujian dilakukan menggunakan Black Box Testing. Hasil penelitian menunjukkan bahwa sistem mampu mengelola data tamu secara digital, mempercepat pencarian data, dan menghasilkan laporan kunjungan secara otomatis serta terstruktur.
The Regional Office of the Ministry of Religious Affairs of Jambi Province still uses a manual guest book for recording visitor data, resulting in difficulties in data retrieval, information storage, and report generation. This study aims to design a web-based guest book information system to improve the efficiency of guest data management. The system was developed using the Waterfall method, which consists of requirements analysis, system design, implementation, testing, and maintenance stages. The application was built using the Laravel framework, PHP programming language, and MySQL database. Black Box Testing was conducted to ensure that all system functions operated according to user requirements. The results show that the system is capable of managing guest data digitally, accelerating data retrieval, and generating visitor reports automatically and systematically.