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Showing 1052 articles found for "Service"

EDUCATION ON THE PREVENTION OF ACUTE RESPIRATORY INFECTIONS (ARI) FOR PATIENTS AT THE MATERNAL AND CHILD HEALTH (MCH) CLINIC OF ANDALAS COMMUNITY HEALTH CENTER, PADANG CITY

Syofiah, Putri Nelly, Muthia, Gina, Hayati, Masni, Fauziah DY, Ainia Siti, Maharani, Aisha Puti, Nanda, Alya Putri, Silvi, Wella, Zentia, Monica
Abstract: Acute respiratory infection (ARI) is a common health problem among children and may cause serious complications when warning signs are not recognized early. This community service activity aimed to improve the knowledge… of patients attending the Maternal and Child Health (KIA) clinic at Andalas Public Health Center, Padang. The activity was conducted on April 6, 2026, involving 20 participants. Education was delivered through lectures, discussion, question-and-answer sessions, and demonstrations. Knowledge was assessed using a 20-item questionnaire before and after education. The mean score increased from 14.45 at pretest to 16.10 at posttest, with a mean increase of 1.65 points. The Wilcoxon test showed a significant difference between pretest and posttest scores (p=0.009). The activity indicates that structured health education can improve participants’ immediate knowledge of ARI prevention and home care. Continued education integrated with KIA services is recommended.

MATERNAL KNOWLEDGE OF EARLY STIMULATION AND DEVELOPMENTAL SCREENING OUTCOMES AMONG STUNTED AND NON-STUNTED TODDLERS

Syofiah, Putri Nelly, Primasari, Eka Putri, Muthia, Gina, Hayati, Masni, Trisdawati, Tiya
Abstract: Early childhood development is influenced by nutrition, health, caregiving, and opportunities for age-appropriate stimulation (World Health Organization, 2020). This study examined the association between maternal knowledge… dge of early stimulation and developmental screening outcomes and compared developmental outcomes between stunted and non-stunted toddlers. A quantitative analytic study with a cross-sectional design was conducted among 125 mother–toddler pairs in the working area of Balaiselasa Public Health Center, Pesisir Selatan Regency, Indonesia. Maternal knowledge was assessed using a structured questionnaire, developmental status was screened using the Kuesioner Pra Skrining Perkembangan (KPSP), and stunting was determined from length/height-for-age according to age and sex. Data were analyzed using descriptive statistics and Pearson’s Chi-Square test. Moderate maternal knowledge was found in 59 mothers (47.2%). Developmental screening outcomes were appropriate in 68 toddlers (54.4%), questionable in 48 (38.4%), and deviant in 9 (7.2%). Maternal knowledge was associated with developmental screening outcomes (χ²=10.187; df=4; p=0.037; Cramer’s V=0.202). Stunting status was also associated with developmental category (χ²=6.279; df=2; p=0.043). Because some expected cell counts were below five, the chi-square findings should be confirmed using an exact or Monte Carlo test. The findings support integrated maternal education, developmental screening, growth monitoring, and nutritional follow-up in primary health services.

THE INFLUENCE OF PROMOTION, SERVICE QUALITY, PRODUCT INNOVATION ON CONSUMER PURCHASE INTEREST AT DIMSUM CHAKMAKAN IN RANTAUPRAPAT CITY

Zahra, Faras Afni Az, Pitriyani , Pitriyani, Simanjorang, Elida Florentina Sinaga
Abstract: This study aims to analyze the influence of promotion, service quality, and product innovation on consumer purchasing interest at Dimsum Chakmakan in Rantauprapat City. The study uses a quantitative approach with an associative&#8230; ciative research type. The research sample consisted of 100 respondents selected using a purposive sampling technique with the criteria of consumers who have visited at least twice in the last six months. Data collection was carried out through questionnaires and data analysis using SPSS version 29 through validity tests, reliability, classical assumptions, multiple linear regression, t-test, F-test, and coefficient of determination. The results showed that promotion had a positive and significant effect on purchasing interest with a t-value of 2.255 and a significance of 0.026. Service quality also had a positive and significant effect with a t-value of 3.021 and a significance of 0.003 and was the most dominant variable with a beta value of 0.348. Product innovation had a positive and significant effect with a t-value of 2.179 and a significance of 0.032. Simultaneously, the three variables significantly influence purchase intention with an F value of 34.165 and a significance level of <0.001. The Adjusted R Square value of 0.501 indicates that 50.1% of the variation in purchase intention can be explained by the research model.

THE INFLUENCE OF HORIZONTAL COMMUNICATION, VERTICAL COMMUNICATION AND DIAGONAL COMMUNICATION ON EMPLOYEE WORK MORALE AT THE RANTAU UTARA DISTRICT OFFICE

Ritonga, Umaisi, Simanjorang, Elida Florentina Sinaga, Pitriyani , Pitriyani
Abstract: This study aims to analyze the influence of horizontal communication, vertical communication, and diagonal communication on employee morale at the Rantau Utara District Office. The study used a quantitative approach with&#8230; a survey method. The study population consisted of 33 employees, all of whom were sampled through a saturated sampling technique. Data were collected using a questionnaire and analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression, partial tests, simultaneous tests, and coefficients of determination using SPSS 27. The results showed that horizontal communication, vertical communication, and diagonal communication each had a positive and significant effect on employee morale. Simultaneously, the three variables also had a significant effect on morale. Vertical communication was the variable that had the greatest influence compared to the other two variables. The Adjusted R Square value of 0.840 indicated that 84% of the variation in morale could be explained by the three forms of organizational communication, while 16% was influenced by other factors outside the research model. These findings confirm that effective organizational communication plays an important role in increasing employee morale and supporting the creation of more optimal public service performance.

A MODEL OF CROSS-BORDER UNIVERSITY COLLABORATION IN THE DISTRIBUTION OF HUMANITARIAN AID TO FLOOD VICTIMS IN KETAMBE SUBDISTRICT (SOUTHEAST ACEH)

Assauwab, Muhammad Husaini, Kartono, Kartono, Ramud, Anuar, Sukriadi, Sukriadi, Alsi, Ilham, Apandi, Irfan, Marzuki, Mohd, Harith, Mohd
Abstract: The flood disaster that occurred in Ketambe District, Southeast Aceh Regency, at the end of 2025 caused significant impacts on local communities, including damage to housing, disruption of economic activities, and increased&#8230; sed demand for basic necessities. These conditions required a rapid, targeted, and well-coordinated humanitarian response. This community service program aimed to provide clothing and food assistance to flood victims while developing a cross-border university collaboration model for disaster response. The program was implemented through a partnership involving Universitas Gunung Leuser (UGL), Universiti Poly-Tech Malaysia (UPTM), and Insan Cakna. The implementation stages included needs assessment, institutional coordination, aid procurement, aid distribution, and program evaluation. UGL was responsible for needs assessment, local coordination, and aid distribution, while UPTM served as the primary donor providing financial assistance, clothing, and food supplies. Insan Cakna acted as the liaison and coordination facilitator between both institutions. The results demonstrated that the collaboration model improved the effectiveness and accuracy of aid distribution while strengthening institutional synergy in disaster response efforts. Beyond providing direct benefits to affected communities, the program generated a cross-border university collaboration model that can be replicated in future humanitarian and disaster management initiatives. The findings highlight that the success of humanitarian programs depends not only on the availability of aid but also on effective coordination, clear division of responsibilities, and sustainable institutional partnerships.

SPIRITUAL INTELLIGENCE AND NURSES’ CARING BEHAVIOR IN AN INPATIENT WARD: A CROSS-SECTIONAL STUDY IN INDONESIA

Fiska, Mona Anggia, Oktizulvia, Conny, Yendrial, Vania Aresti
Abstract: Caring behavior is a fundamental value and the core of professional nursing practice that directly contributes to the quality of patient care and recovery. One of the internal factors associated with caring behavior is spiritual&#8230; piritual intelligence, which enables nurses to find meaning and purpose in the care they provide. However, evidence suggests that both nurses' caring behavior and spiritual intelligence still need improvement. This study aimed to examine the relationship between spiritual intelligence and nurses' caring behavior in inpatient wards. This study employed a quantitative analytical correlational design with a cross-sectional approach. A total of 53 nurses were recruited using a total sampling technique. Data were collected using the Spiritual Intelligence Self-Report Inventory (SISRI-24) and the Caring Behavior Inventory (CBI). Data were analyzed using the Chi-square test with a significance level of p < 0.05. The findings revealed that less than half of the respondents (47.2%) had low spiritual intelligence, while more than half (54.7%) demonstrated poor caring behavior. Statistical analysis showed a significant relationship between spiritual intelligence and nurses' caring behavior (p = 0.001). Nurses with higher levels of spiritual intelligence tended to demonstrate better caring behavior than those with lower levels of spiritual intelligence. Hospital management is encouraged to consider nurses' spiritual intelligence as an important aspect in efforts to enhance caring behavior and improve the overall quality of nursing services.

Perbandingan Kematangan Karier Siswa Berdasarkan Keikutsertaan Dalam Kegiatan Ekstrakurikuler Di Madrasah Aliyah Negeri Kota Serang

Hafidz Maulana Syamputra, Arga Satrio Prabowo, Alfiandy Warih Handoyo
Abstract: Kematangan karier merupakan salah satu aspek penting yang perlu dimiliki peserta didik sebagai bekal dalam menentukan pilihan pendidikan lanjutan maupun pekerjaan di masa depan. Salah satu faktor yang diduga berhubungan&#8230; dengan kematangan karier adalah keikutsertaan siswa dalam kegiatan ekstrakurikuler. Penelitian ini bertujuan untuk mengetahui perbedaan kematangan karier antara siswa yang mengikuti kegiatan ekstrakurikuler dengan siswa yang tidak mengikuti kegiatan ekstrakurikuler di Madrasah Aliyah Negeri Kota Serang. Penelitian menggunakan pendekatan kuantitatif dengan metode komparatif. Sampel penelitian berjumlah 404 siswa yang berasal dari MAN 1 Kota Serang dan MAN 2 Kota Serang, yang dipilih menggunakan teknik stratified random sampling. Pengumpulan data dilakukan menggunakan angket kematangan karier yang disusun berdasarkan enam aspek kematangan karier yaitu orientasi karier, informasi dan perencanaan karier, konsistensi pilihan karier, pemantapan karakteristik diri, kemandirian dalam memilih karier, serta kebijaksanaan dalam memilih karier. Data dianalisis melalui uji normalitas, uji homogenitas, dan uji komparatif. Hasil penelitian menunjukkan bahwa tingkat kematangan karier siswa secara umum berada pada kategori baik dengan nilai rata-rata sebesar 194,16. Namun demikian, hasil pengujian hipotesis menunjukkan tidak terdapat perbedaan yang signifikan antara siswa yang mengikuti kegiatan ekstrakurikuler dan siswa yang tidak mengikuti kegiatan ekstrakurikuler (Sig. = 0,347 > 0,05). Temuan ini menunjukkan bahwa keikutsertaan dalam kegiatan ekstrakurikuler bukan merupakan faktor yang membedakan tingkat kematangan karier siswa. Kematangan karier diduga lebih dipengaruhi oleh berbagai faktor lain, seperti pemahaman diri, dukungan keluarga, pengalaman belajar, layanan bimbingan karier, dan akses terhadap informasi karier. Career maturity is an important aspect that students need to develop in preparing for future educational and occupational choices. One factor that is assumed to be related to career maturity is participation in extracurricular activities. This study aimed to examine the differences in career maturity between students who participated in extracurricular activities and those who did not in State Islamic Senior High Schools (Madrasah Aliyah Negeri) in Serang City. This study employed a quantitative approach using a comparative research design. The sample consisted of 404 students from MAN 1 Serang City and MAN 2 Serang City selected through stratified random sampling. Data were collected using a career maturity questionnaire six dimensions of career maturity: career orientation, career information and planning, consistency of career preferences, crystallization of self-characteristics, career independence, and wisdom in career choice. Data were analyzed using normality testing, homogeneity testing, and comparative analysis. The results indicated that students' career maturity was generally at a good level, with a mean score of 194.16. However, the hypothesis testing revealed no significant difference in career maturity between students who participated in extracurricular activities and those who did not (Sig. = 0.347 > 0.05). These findings suggest that participation in extracurricular activities is not a distinguishing factor in students' career maturity. Career maturity is likely influenced by other factors, including self-understanding, family support, learning experiences, career guidance services, and access to career information.

Membangun Kepercayaan Publik: Analisis Komunikasi Interpersonal Pegawai Kantor Pertanahan Kota Serang

Mohammad Fauzan Hafidz, Siti Muhibah, Arga Satrio Prabowo
Abstract: Kepercayaan publik merupakan faktor penting dalam keberhasilan penyelenggaraan pelayanan publik, termasuk pada sektor pertanahan yang memiliki kompleksitas administrasi dan koordinasi kerja yang tinggi. Penelitian ini bertujuan&#8230; rtujuan menganalisis kemampuan komunikasi interpersonal pegawai Kantor Pertanahan Kota Serang sebagai upaya membangun kepercayaan publik terhadap kualitas layanan yang diberikan. Penelitian menggunakan metode kuantitatif dengan pendekatan survei. Populasi penelitian berjumlah 102 pegawai, dengan sampel sebanyak populasi. Pengumpulan data dilakukan melalui kuesioner yang disusun berdasarkan indikator komunikasi interpersonal menurut DeVito, yaitu keterbukaan, empati, sikap mendukung, sikap positif, dan kesetaraan. Hasil uji instrumen menunjukkan seluruh item pernyataan valid dengan nilai corrected item-total correlation di atas 0,349 serta reliabel dengan nilai Cronbach’s Alpha sebesar 0,969. Temuan penelitian menunjukkan bahwa komunikasi interpersonal pegawai berperan penting dalam memperkuat koordinasi internal, meningkatkan kejelasan informasi, serta mengurangi potensi miskomunikasi yang dapat memengaruhi persepsi masyarakat terhadap pelayanan pertanahan. Komunikasi interpersonal yang efektif mendorong terciptanya pelayanan yang lebih transparan, responsif, dan akuntabel sehingga berkontribusi pada peningkatan kepercayaan publik terhadap Kantor Pertanahan Kota Serang. Public trust is a crucial factor in the successful implementation of public services, including the land administration sector, which is characterized by complex administrative processes and extensive work coordination. This study aims to analyze the interpersonal communication competence of employees at the Serang City Land Office as an effort to build public trust in the quality of public services provided. This research employed a quantitative method with a survey approach. The study population consisted of 102 employees, all of whom were included as the research sample using a total sampling technique. Data were collected through a questionnaire developed based on DeVito’s interpersonal communication indicators, namely openness, empathy, supportiveness, positiveness, and equality. The instrument testing results indicated that all questionnaire items were valid, with corrected item-total correlation values exceeding 0.349, and reliable, with a Cronbach’s Alpha coefficient of 0.969. The findings reveal that employees’ interpersonal communication plays a significant role in strengthening internal coordination, improving information clarity, and minimizing the potential for miscommunication that may influence public perceptions of land services. Effective interpersonal communication contributes to more transparent, responsive, and accountable public services, thereby enhancing public trust in the Serang City Land Office.

Perancangan Sistem Informasi Buku Tamu Berbasis Website Di Sekretariat DPRD Provinsi Jambi

Heru Kurniawan, Dela Natasya, Rahmat Afrozi, Rifaldo, Sonia Pulkada
Abstract: Sekretariat DPRD Provinsi Jambi masih menggunakan sistem pencatatan tamu secara manual sehingga menimbulkan kesulitan dalam pencarian data, risiko kehilangan data, serta lambatnya penyusunan laporan kunjungan. Penelitian&#8230; ini bertujuan merancang Sistem Informasi Buku Tamu Berbasis Website untuk meningkatkan efektivitas dan efisiensi proses pencatatan serta pengelolaan data tamu. Metode pengembangan yang digunakan adalah Waterfall yang meliputi analisis kebutuhan, perancangan, implementasi, dan pengujian sistem. Sistem dirancang menggunakan PHP, MySQL, dan pemodelan Unified Modeling Language (UML). Hasil penelitian menunjukkan bahwa sistem mampu mempermudah proses registrasi tamu, pengelolaan data tamu, survei kepuasan pelayanan, pengelolaan data pegawai dan unit kerja, serta penyusunan laporan kunjungan secara lebih efektif, efisien, dan terintegrasi. The Secretariat of the Regional House of Representatives (DPRD) of Jambi Province still relies on a manual guest registration process, resulting in difficulties in data retrieval, the risk of data loss, and delays in generating visitor reports. This study aims to design a web-based guest book information system to improve the effectiveness and efficiency of guest registration and data management. The system was developed using the Waterfall method, which consists of requirements analysis, system design, implementation, and testing. The application was designed using PHP, MySQL, and Unified Modeling Language (UML). The results indicate that the system simplifies guest registration, guest data management, service satisfaction surveys, employee and work unit management, and visitor report generation in a more effective, efficient, and integrated manner. 

SERVICE LEARNING DALAM PENDIDIKAN PANCASILA DAN KEWARGANEGARAAN: PEMBELAJARAN KREATIF MELALUI PUZZLE GARUDA SEBAGAI MEDIA PENANAMAN NILAI-NILAI PANCASILA DI SD N TAMBAKAJI 04

N.R, Laily Ramadhani, Khasanah, Siti Surotul, Anbiya, Bakti Fatwa
Abstract: Penanaman nilai-nilai Pancasila sejak jenjang sekolah dasar merupakan langkah penting dalam membentuk karakter peserta didik yang berlandaskan nilai kebangsaan dan kewarganegaraan. Namun, pembelajaran Pendidikan Pancasila&#8230; a yang masih didominasi oleh metode konvensional sering kali menyebabkan peserta didik kurang terlibat secara aktif dalam proses pembelajaran. Oleh karena itu, diperlukan inovasi pembelajaran yang mampu menciptakan suasana belajar yang menarik dan menyenangkan. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk menanamkan nilai-nilai Pancasila kepada peserta didik melalui pendekatan service learning dengan memanfaatkan media Puzzle Garuda Pancasila. Kegiatan dilaksanakan pada tanggal 15 Juni 2026 di SDN Tambakaji 04 dengan melibatkan peserta didik kelas 3A dan 3B. Metode pelaksanaan meliputi tahap persiapan, penyampaian materi, pelaksanaan permainan edukatif menggunakan Puzzle Garuda Pancasila, serta evaluasi dan refleksi kegiatan. Hasil kegiatan menunjukkan bahwa penggunaan media Puzzle Garuda Pancasila mampu meningkatkan partisipasi dan antusiasme peserta didik selama proses pembelajaran. Selain itu, peserta didik menunjukkan pemahaman yang lebih baik mengenai simbol-simbol sila Pancasila dan contoh penerapannya dalam kehidupan sehari-hari. Kegiatan ini juga memberikan pengalaman belajar yang bermakna bagi mahasiswa dalam mengimplementasikan konsep service learning melalui keterlibatan langsung dalam kegiatan edukasi di sekolah. Dengan demikian, media Puzzle Garuda Pancasila dapat menjadi alternatif pembelajaran yang efektif untuk mendukung penanaman nilai-nilai Pancasila dan penguatan karakter peserta didik pada jenjang sekolah dasar.