Abstract:Exploring the multifaceted dynamics of customer loyalty in Islamic banking, this study investigates the roles of trust and corporate image in Eastern Indonesia's Islamic banking sector. Employing structural equation modelling…
lling (SEM) as the analytical tool, the research uncovers the intricate interplay between corporate image, trust, and customer loyalty. Results indicate that a solid corporate image significantly and positively influences customer trust. This trust is crucial in boosting customer loyalty towards Islamic banking services. Highlighting the importance of corporate image, the study reveals its role as a cornerstone in building and reinforcing customer trust, which is crucial for fostering long-term customer relationships. The research provides strategic insights for Islamic banks in Eastern Indonesia, suggesting that a focus on enhancing corporate image and trust can lead to increased customer loyalty. This contribution enriches the understanding of loyalty dynamics within the Islamic banking sector, underscoring the significance of trust and corporate image in the unique market context of Eastern Indonesia.
Abstract:Background : Mental disorders are conditions in which individuals experience disturbances in psychological, social, and biological functions. One of the most common symptoms in patients with schizophrenia is visual hallucination,…
cination, which refers to the perception of seeing something that does not actually exist. This condition affects the patient’s ability to function and interact with their social environment. Appropriate nursing interventions are required to help patients manage their hallucinations. One such intervention is the talking technique, a distraction strategy that redirects the patient’s attention from hallucinations to real-life interaction. Objective : This study aims to determine the process of mental nursing care for patients with sensory perception disorders: visual hallucinations with a focus on conversation interventions at Dr. Soedjarwadi Klaten Regional Hospital. Method : The design of this study uses a case study method consisting of stages of assessment, determination of nursing diagnosis, planning, implementation, and evaluation. The subject in this study was Mr. P, a patient at the Dr. RM Soedjarwadi Klaten Regional Mental Hospital. Results : The results of the study showed that consistent implementation of conversational strategies during treatment can reduce the intensity of hallucinations, increase awareness of reality, and rebuild patients' social interaction abilities. Counclusion : Conversation intervention is an effective approach in treating visual hallucinations in mental disorders patients.
Abstract:Violation. Ethics. Profession. Notary Public. can occur. In. Various forms, ranging from non-compliance with obligations to maintain confidentiality, permission from authorities, to making deeds that do not comply with legal…
egal procedures. Many factors can trigger this violation, such as a lack of understanding of the code of ethics, economic pressure, and conflicts of interest. The impact of these violations not only harms the image of the notary profession, but also has the potential to reduce public trust in legal institutions as a whole.This research adopts a normative-juridical method, which involves literature study and analysis of secondary data. Data that includes secondary sources such as statutory regulations, scientific journals, research results, and so on is an important reference in understanding the authority of Article 67 paragraph (1) of the Law on the Position of Notaries (UUJN) which states that supervision of notaries is carried out by the Minister. In carrying out this supervision, the Minister formed a Notary Supervisory Council which is tasked with ensuring notary compliance with applicable regulations. Supervising notaries is a Supervisory Council created by the Ministry of Law and Human Rights. This institution consists of the Regional Supervisory Council (MPD), Regional Supervisory Council (MPW), and Central Supervisory Council (MPP).According to I Gede A.B. Wiranata, there are eight factors that can influence the decline in morality in the legal profession. These factors include profession, business orientation in carrying out the profession, lack of social awareness and care, stagnation in the justice system, influence of position, consumer lifestyle, weak faith, and the influence of family characteristics. If a notary is involved in violations such as falsifying client data, making deeds that favor one party, or providing false information to clients, this can threaten his career. The client has the right to report the action to the Honorary Council to provide sanctions to the notary in accordance with the applicable code of ethics. Apart from that, clients can also report these actions to the police, which could potentially result in criminal legal consequences for the notary concerned. Therefore, notaries are obliged to carry out their duties based on a professional code of ethics.In general, the position of a notary is regulated in Law Number 30 of 2004 concerning the Position of Notaries, which has been updated through Law Number 2 of 2014, and based on the guidelines contained in the Notary Code of Ethics prepared by the Indonesian Notary Association (INI) in 2005 and updated in 2015.
Abstract:Mediation is an alternative method of dispute resolution that is increasingly being used in the modern legal system. This process prioritizes dialogue between the disputing parties to reach an agreement without resorting…
to litigation. In mediation, ethics plays an important role in maintaining fairness, confidentiality and professionalism, both by the mediator and by the advocates involved. Advocates have a strategic role in mediation, namely as legal advisors who provide direction to their clients, and ensure that the mediation process runs in accordance with existing ethical principles. Advocates also function to maintain the integrity and confidentiality of information obtained during mediation, as well as ensuring that clients are not pressured into accepting detrimental agreements. In this paper, we discuss the importance of ethics in mediation, the challenges faced, and the vital role of advocates in ensuring fair and effective dispute resolution. By paying attention to ethics in mediation, it is hoped that the dispute resolution process can take place more transparently, efficiently and fairly for all parties involved.
Abstract:Background: Indonesia is currently facing a double burden of diseases, namely infectious diseases and non-communicable diseases, one of which is diabetes mellitus. Diabetes mellitus is a metabolic disorder with insufficient…
ent insulin produced by the body. Objective: The purpose of this study was to carry out family nursing care with diabetes mellitus using foot exercises to reduce blood sugar levels during. Methods: The subject of this study was a patient with diabetes mellitus who focused on family nursing care foot exercises as a complementary therapy. The research was conducted in the Mandiraja 1 health center area of Banjarnegara district. This research uses descriptive methods in the form of case studies. Results: Case studies on Mr. S clients with diabetes mellitus, the results showed that foot exercises can reduce blood sugar levels during the 3 visits to do foot exercises a week. Conclusion: The conclusion of the family case of Mr. S as a patient with diabetes mellitus is that the problem is resolved as expected. After implementation for 3 visits, the evaluation results found that Mr. S family for the diagosa found. S's family for the diagosa found.
Abstract:This research aims to uncover the problems of Integrated Services (PATENT) in the Winongan District Office, Pasuruan Regency with a MANUAL queuing system. From some information gathered from people queuing, services using…
g a manual queuing system are less effective and efficient. So, to meet the needs of good community service, District Offices need to innovate a DIGITAL queuing system. Integrated Service (PATENT) problems at the Winongan District Office, Pasuruan Regency with a MANUAL queuing system. From some information gathered from people queuing, services using a manual queuing system are less effective and efficient. So, to meet the needs of good community service, District Office Agencies need to innovate a DIGITAL queuing system. Innovation is a shift from traditional management principles, processes and practices or a shift from old organizational forms to modern management. Government services to the community, known as public services, are a very strategic issue because of the interaction between the government and the community. This research uses a qualitative descriptive approach to determine public service innovation. The data used are primary data and secondary data. Data collection techniques were carried out using observation, interviews and documentation. The research results show that public service innovation with a digital queuing system is a conceptual innovation which gives rise to new paradigms, ideas, thinking and breakthroughs. Meanwhile, delivery innovation includes new ways or ways of solving problems, providing services or interacting with clients for the purpose of providing special services to customers.
Abstract:The advancement of digital technology has accelerated the adoption of Artificial Intelligence (AI) in e-counseling services to address the growing demand for mental health support in the digital era. The increasing number…
r of clients, counselors’ limited availability, and the challenges associated with conducting psychological assessments through online platforms have created a pressing need for innovative solutions. This study aims to examine the role of AI as a co-counselor, evaluate the effectiveness of its integration into e-counseling practices, and identify the challenges associated with its implementation. The study employed a Narrative Literature Review method by critically analyzing relevant scholarly publications. The findings indicate that AI functions as a collaborative partner that assists counselors in assessment processes, data analysis, emotion detection, service documentation, and the continuous monitoring of clients’ psychological conditions. The integration of AI has been shown to enhance the efficiency, accessibility, and overall quality of digital counseling services. However, its implementation continues to face significant challenges related to data privacy, information security, algorithmic bias, and limitations in understanding cultural contexts and human empathy. The novelty of this study lies in its comprehensive conceptualization of AI as a co-counselor that supports the entire e-counseling service cycle through a collaborative model integrating the analytical capabilities of technology with the humanistic competencies of counselors, thereby fostering more effective, ethical, and inclusive counseling services.
Abstract:The advancement of digital technology has accelerated the adoption of Artificial Intelligence (AI) in e-counseling services to enhance the accessibility and efficiency of psychological support. While offering numerous benefits,…
nefits, the use of AI also presents challenges related to the quality of therapeutic relationships, privacy, data security, and ethical considerations. This study aims to analyze the role of AI, its impacts, and the ethical challenges emerging in e-counseling services through a Systematic Literature Review (SLR) approach. Data were collected from Google Scholar, GARUDA, ScienceDirect, SAGE Journals, and Crossref, covering publications from 2018 to 2026. The review of 13 selected articles revealed that AI serves as a supportive tool through chatbots, data analytics, preliminary assessments, and automated response systems that help expand access to counseling services and improve service responsiveness. The implementation of AI contributes positively by increasing efficiency and accessibility; however, it remains limited in understanding emotions, demonstrating empathy, and comprehending clients’ psychological contexts. The findings also indicate that privacy, data security, algorithmic transparency, and accountability constitute the primary ethical challenges that require careful attention. This study concludes that AI is more appropriately positioned as a complement to counselors rather than a substitute for human counselors. The novelty of this study lies in its integrated analysis of the roles, impacts, and ethical challenges of AI within a single framework, thereby providing a more comprehensive understanding of the development of e-counseling based on collaborative interaction between technology and professional counselors.
Abstract:Abstact : Services are activities or activities offered by organizations or individuals to customers or clients, which are intangible and cannot be owned. The aim of this research is to make it easier for customers to place…
ace orders (orders) as well as serve as a promotional medium for company products that can save company costs in promoting products to customers. One of the businesses engaged in the business of selling clothing which includes clothes, pants, bags, shoes and others. The problem that occurs is that in the customer service process there are no additional facilities that function to interact between the shop and the customer to convey complaints, suggestions and criticism so that customers cannot provide criticism and suggestions for the Dianid Collection and do not yet have a process for managing and storing customer data which is done when customers buy clothes by telephone line or come directly to the shop, this making shop owners pay less attention to who the customers are who have the potential to become regular customers. With the application of this method, it will produce a fashion product sales system at the Dianid Collection with the implementation of the E-CRM method being able to integrate existing functions within the company, namely product sales marketing, information and customer service, unlimited time, sales can be made online and can improve service to customers.
Keywords: dianid collection; customer service; E-CRM.
Abstrak : Pelayanan adalah aktivitas atau kegiatan yang ditawarkan oleh organisasi atau perorangan kepada pelanggan atau nasabah, yang bersifat tidak berwujud dan tidak dapat dimiliki. Tujuan penelitian dapat mempermudah pelanggan dalam melakukan pemesanan (order) serta dijadikan sebagai media promosi produk perusahaan yang dapat menghemat biaya perusahaan dalam mempromosikan produk kepada pelanggan.Salah satu bisnis yang bergerak dalam bidang usaha penjualan pakaian yang meliputi baju, celana, tas, sepatu dan lainnya .Permasalahan yang terjadi yaitu pada proses pelayanan pelanggan belum adanya fasilitas tambahan yang berfungsi melakukan interaksi antara Toko dengan pelanggan untuk menyampaikan keluhan, saran dan kritik sehingga pelanggan tidak bisa memberikan kritik dan saran untuk Dianid Collection dan belum memiliki proses mengelola dan menyimpan data pelanggan yang dilakukan pada saat pelanggan membeli pakaian secara line telepon ataupun langsung datang ke Toko, hal tersebut membuat pemilik Toko kurang memperhatikan siapa pelanggan yang berpotensi menjadi pelanggan tetap. Dengan adanya penerapan Metode ini maka akan menghasilkan sistem penjualan produk fashion pada Dianid Collection dengan hasil implementasi pada metode E-CRM dapat mengintegrasikan fungsi fungsi yg ada didalam perusahan yaitu pemasaran penjualan produk, informasi dan pelayanan terhadap pelanggan , tidak terbatas waktu, penjualan dapat dilakukan secara online dan dapat meingkatkan pelayanan terhadap pelanggan.
Kata Kunci: dianid collection; pelayanan pelanggan; E-CRM
Abstract:Abstract: Arya Wedding Decoration Sei Alim Ulu Village is a work that is engaged in services that lead to organizing an event or event, which can make it easier for customers or clients who order an event package to Arya…
Wedding Decoration to be held professionally with maximum results than done by the client. Arya Wedding Decoration in its implementation in organizing events consists of a team in the success of an event. The Arya Wedding Decoration Sei Alim Ulu Village in its implementation experienced several problems, namely the limited promotional media, namely only using social media applications, as well as the limited efforts to retain clients and find new clients in order to increase the existence of the Arya Wedding Decoration Sei Alim Ulu Village party. The problems that have been described underlie the need for a very popular technology whose presence has various features to know client opinions, event package promos, package ratings, event package testimonials, package orders and the convenience of contacting the Makeup and Decoration party because it is supported by an application that is directly connected to the Arya Wedding Decoration Sei Alim Ulu Village via live chat.
Keywords: CRM, wedding organizer, PHP and MySQL
Abstrak: Arya Wedding Decoration Desa Sei Alim Ulu merupakan pekerjaan yang bergerak dibidang jasa yang mengarah kepada mengorganisasikan suatu kegiatan acara atau event, yang dapat memudahkan pelanggan atau klien yang memesan sebuah paket event ke pihak Arya Wedding Decoration guna diselenggarakan secara professional dengan hasil yang lebih maksimal dari pada dikerjakan sendiri oleh klien. Pihak Arya Wedding Decoration pada implementasinya dalam menyelenggarakan event terdiri dari sebuah tim dalam menyukseskan sebuah event. Pihak Arya Wedding Decoration Desa Sei Alim Ulu dalam implementasinya mengalami beberapa permasalahan yaitu terbatasnya media promosi yaitu hanya menggunakan aplikasi sosial media, serta terbatasnya usaha mempertahankan klien dan mencari klien baru guna meningkatkan eksistensi dari pihak Arya Wedding Decoration Desa Sei Alim Ulu. Permasalahan yang telah diuraikan, mendasari perlunya teknologi yang sangat popular kehadirannya yang memiliki beragam fitur mengetahui pendapat klien, promo paket event, rating paket, testimoni paket event, pemesanan paket dan kemudahan menghubungi pihak Tata Rias dan Dekorasi karena sudah didukung dengan aplikasi yang langsung terhubung dengan pihak Arya Wedding Decoration Desa Sei Alim Ulu melalui live chat.
Kata kunci: CRM, wedding organizer, PHP dan MySQL.