Abstract:The phenomenon of turnover intention in the garment industry is already rife. The high turnover intention will occur if the company does not realize a large number of jobs available while the resources are minimal. Then…
it can lead to job stress and workaholic behavior. This study aims to find out and reveal whether the factors of job stress, workaholism, work engagement, and job satisfaction have a significant effect on turnover intention among management employees in companies engaged in the garment industry in Indonesia. The population of this study was employees at companies engaged in the global brand garment industry (BONPRIX, C&A, H&M, etc.) in Jakarta, Bogor, Depok, Tangerang, and Bekasi. While the sample is part of the population who has worked in management for at least 1 year. This research is a quantitative research that collects data using the Non-Probability sampling method from July to August 2022 with a sample size of 165 people and uses the Structural Equation Model - Partial Least Square (SEM-PLS) data processing method. The result is that work engagement has an impact on increasing job satisfaction, workaholism can increase turnover intention, and job satisfaction can reduce turnover intention. Furthermore, work engagement can reduce the level of turnover intention and job stress can increase the turnover intention of management employees in companies engaged in the garment industry in Indonesia.
Abstract:This study investigates factors driving purchase intention toward reject fashion products at factory outlets in Makassar, Indonesia. Reject products garments that fail manufacturer quality control standards but are sold…
legally at discounted prices represent an underexplored segment of circular fashion consumption. Drawing on the Theory of Planned Behavior and the Value-Based Adoption Model, this study tests a structural model in which four antecedents defect transparency, price perception, environmental consciousness, and store reputation influence purchase intention through the mediating role of perceived value. A quantitative survey was conducted with 250 consumers who visited factory outlets in Makassar. Data were analyzed using PLS-SEM via SmartPLS 4.0. Common Method Bias was confirmed absent using Harman's Single Factor Test and Full Collinearity VIF. Results indicate that all four antecedents positively influence perceived value, which strongly predicts purchase intention. Price perception is the dominant driver, followed by store reputation, environmental consciousness, and defect transparency. Perceived value fully mediates the effect of defect transparency and partially mediates the remaining three antecedents. These findings contribute to circular fashion consumer behavior literature and offer practical guidance for factory outlet operators in Eastern Indonesia.
Abstract:This study aims to analyze the effect of service quality and product quality on customer satisfaction for Daily Official Uniform Shirts (PDH) at PT Siso Extra Indonesia. The research employed a descriptive-verificative approach…
pproach with a quantitative method. The population consisted of all customers of PT Siso Extra Indonesia during the period 2022–2024, totaling 383 customers, with a sample of 196 respondents selected using purposive sampling. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression analysis.
The results indicate that service quality has a positive and significant effect on customer satisfaction with a significance value of 0.007 (< 0.05). Product quality does not have a significant effect on customer satisfaction, as indicated by a significance value of 0.131 (> 0.05). Simultaneously, service quality and product quality have a significant effect on customer satisfaction with a significance value of 0.013 (< 0.05). The coefficient of determination (R²) of 0.044 shows that 4.4% of customer satisfaction is explained by service quality and product quality, while the remaining percentage is influenced by other factors outside the research model. The findings highlight that service quality plays a dominant role in enhancing customer satisfaction in institution-based garment industries.