Abstract:This research aims to determine and analyze the effectiveness of licensing administration in Pesaku Village, West Dolo District, Sigi Regency. This research uses a qualitative approach with in-depth interview techniques,…
focus group discussions (FGD), participant observation, and document analysis. Informants were selected from the Pesaku Village community who actively use licensing services. Based on research results, the effectiveness of Pesaku Village licensing services is still low. Achievement oisimely services, contribution to the vision and mission, and community satisfaction are still below the targets set. Service capacity is also not optimal and not yet responsive to community needs. From the dimensions of objectives, systems and multiple constituents, the effectiveness of licensing services in Pesaku Village still needs improvement. There is a need to increase human resource capacity, innovate service systems, and listen more and respond to community input.
Abstract:This research aims to determine the performance of village officials in realizing Good, Professional Performance and Satisfactory Service Quality to the community in Pesaku Village, West Dolo District, Sigi Regency in accordance…
cordance with applicable regulations. The main theory used as a reference in this research is Agus Dwiyanto's theory, including; (1) Productivity, (2) Service Quality, (3) Responsiveness, (4) Responsibility (5) Accountability This research method uses a descriptive – qualitative approach. The location of this research was in Pesaku Village, West Dolo District, Sigi Regency, with 5 informants selected purposively. Data collection was carried out by conducting interviews, observation and documentation. Data analysis techniques using the Miles and Huberman interactive model. Based on the research results, the number of people receiving direct cash assistance does not match the existing data, the village government is also unable to provide optimal services because the quality provided by the village government is still very low, influenced by the responsibility aspect which is not yet running well because there are still tools villages that do not carry out discipline according to the rules so that the accountability of the village government is still very low so that optimal services to break the chain of poverty and improve the welfare of the village community have not been implemented optimally.