Abstract:In Sei Beluru Village, Meranti District, there are still problems in understanding the legality of business permits and the importance of halal certification. Many micro, small and medium enterprises (MSMEs) in the village…
ge do not yet have official business legality and halal certification, which is one of the inhibiting factors in expanding the market and increasing consumer confidence. The process of registering business legality and halal certification is considered complicated and requires adequate knowledge and assistance. The method used in this community service activity is direct training and assistance to cassava chip entrepreneurs in Sei Bluru Village. The training includes socialization regarding the importance of business legality and halal certification, a guide to registration procedures and a simulation of the process of managing business permits and halal certification. Assistance is provided to assist participants in filling out forms, completing documents, and carrying out the application process independently. The purpose of this activity is to increase the understanding of entrepreneurs regarding the importance of business legality and halal certification and to assist them in the process of managing both aspects. After this activity is carried out, it is hoped that cassava chip entrepreneurs in Sei Bluru Village can increase the competitiveness of their products in the market, especially markets that prioritize product halalness and clear business legality.
Keywords : business legality; halal certificate; training; cassava chips; UMKM
Abstrak : Di Desa Sei Beluru Kecamatan Meranti masih mengalami masalah pemahaman mengenai legalitas izin usaha dan pentingnya sertifikasi halal. Banyak usaha mikro kecil menengah (UMKM) di desa tersebut yang belum memiliki legalitas usaha resmi dan sertifikasi halal sehingga menjadi salah satu faktor penghambat dalam memperluas pasar dan meningkatkan kepercayaan konsumen. Proses pendaftaran legalitas usaha dan sertifikasi halal dianggap rumit dan memerlukan pengetahuan serta pendampingan yang memadai. Metode yang digunakan dalam kegiatan pengabdian masyarakat ini adalah pelatihan dan pendampingan secara langsung kepada para pelaku usaha keripik ubi di Desa Sei Bluru. Pelatihan meliputi sosialisasi mengenai pentingnya legalitas usaha dan sertifikasi halal, panduan tata cara pendaftaran serta simulasi proses pengurusan izin usaha dan sertifikasi halal. Pendampingan dilakukan untuk membantu peserta dalam mengisi formulir, melengkapi dokumen, dan melakukan proses pengajuan secara mandiri. Tujuan dari kegiatan ini adalah untuk meningkatkan pemahaman para pelaku usaha mengenai pentingnya legalitas usaha dan sertifikasi halal serta membantu mereka dalam proses pengurusan kedua aspek tersebut.
Kata kunci: legalitas usaha; sertifikat halal; pelatihan; keripik ubi; UMKM
Abstract:Hessa Perlompongan Village is one of the Law Aware Villages with certain criteria, including regular payment of land and building taxes, low crime rates, and low drug use rates. Apart from that, Hessa Perlompongan Village…
e is a rural area with a typology of agricultural village and industrial village communities. Due to the large potential of Hessa Perlompongan Natural Resources (SDA), it is necessary to increase the capacity of Human Resources (HR) who have the ability Literacy SMART People in the modern era and has high competitiveness in facing industry 5.0. This research uses qualitative research methods or research methods that emphasize analysis or descriptiveness. Education problems in Hessa Perlompongan Village are very low because people are more likely to choose to work and marry early rather than continue higher education. One of the solutions offered by the PPKO HMPS Pend. Matematika UNA 2024 implementation team is to create a program concept Literacy SMART People (LSP). In this discussion it can be concluded that the aim of Community Empowerment in Hessa Perlompongan Village is to make it happen Sustainable Development Goals (SDGs) Quality Village Education through the LSP Program from PPKO HMPS Pend. Matematika UNA 2024 to transform the human resources of Hessa Perlompongan Village into a community with character and high competitiveness.
Keywords: hessa perlompongan; literacy; SDM
Abstrak: Desa Hessa Perlompongan adalah salah satu Desa Sadar Hukum dengan kriteria tertentu, termasuk pembayaran pajak bumi dan bangunan yang teratur, tingkat kriminalitas yang rendah, dan tingkat penggunaan narkoba yang rendah. Selain itu, Desa Hessa Perlompongan adalah wilayah perdesaan dengan tipologi masyarakat desa pertanian dan desa industri. Karena besarnya potensi Sumber Daya Alam (SDA) Hessa Perlompongan, diperlukan peningkatan kapasitas Sumber Daya Manusia (SDM) yang memiliki kemampuan Literacy SMART People di era modern dan memiliki daya saing yang tinggi dalam menghadapi industri 5.0. Penelitian ini menggunakan Metode penelitian kualitatif atau metode penelitian yang lebih menekankan analisis atau deskriptif. Masalah pendidikan di Desa Hessa Perlompongan sangat rendah karena masyarakat lebih cenderung memilih bekerja dan menikah dini daripada melanjutkan pendidikan tinggi. Salah satu solusi yang ditawarkan oleh tim pelaksana PPKO HMPS Pend. Matematika UNA 2024 adalah membuat konsep program Literacy SMART People (LSP). Dalam pembahasan ini dapat disimpulkan Tujuan dari Pemberdayaan Masyarakat Desa Hessa Perlompongan adalah untuk Mewujudkan Sustainable Development Goals (SDGs) Pendidikan Desa Berkualitas melalui Program LSP dari PPKO HMPS Pend. Matematika UNA 2024 untuk mengubah SDM Desa Hessa Perlompongan menjadi masyarakat yang berkarakter dan berdaya saing tinggi.
Kata Kunci: hessa perlompongan; Literasi; SDM
Abstract:The travel and tourism sectors are closely related to the hospitality sector. The success of a hotel in this digital era is strongly supported by customer service that utilizes information technology-based applications.…
However, using these applications effectively requires proper training and understanding. Therefore, this service activity aims to train Swarna Dwipa hotel staff in operating a web-based hotel room reservation application. It is one way for hotel staff to provide optimal service and assist in driving business success in the hospitality sector. Many studies show that operating hotel room reservation applications can increase customer satisfaction and efficiency in the hotel business. However, proper and systematic training is necessary to maintain competitiveness. The stages of this activity include observation, interviews, sharing knowledge, training in application use, and evaluation. The simulation results show that participants can use the reservation application in a structured and systematic manner with a significant level of user acceptance of applications.
Keywords: application; hotel; training; reservation
Abstract:MSMEs in Indonesia are a potential basis for a strong national economy because of their large number, especially micro businesses, and their labor absorption capacity is very large. Sendangtirto Village, which is part of…
the Berbah District Area, Sleman Regency, DIY, also has quite large MSME potential. By knowing and mapping the potential of MSMEs in Sendangtirto and assisting by providing training outreach and mentoring on the digitalization of Sendangtirto MSMEs, it is hoped that it will advance and be able to develop MSMEs, increasing competitiveness with the integration of digital platforms. This service function aims to apply and disseminate the knowledge and skills possessed by academics to the wider community, as well as contributing directly to improving the quality of life and sustainable development. The results of data analysis from the questionnaire showed a significant increase in participants' understanding after the socialization. The participants' positive response to the benefits and ease of use of digital platform robots for ease in digitalizing MSMEs illustrates the success of this socialization.
Keywords: digitalization; socialization;potential of MSMEs
Abstract:The application of AI technology that is currently developing is very helpful in supporting the progress of MSMEs in various fields. By utilizing AI technology, it can help MSMEs who are having problems with product design…
gn and online marketing. This PkM aims to support the development of marine processed MSMEs in the Islands. The Pkm forum will provide knowledge and skills to MSMEs members for producing attractive and effective visual content and utilizing AI technology in marketing strategies. In this community service, the methods used are socialization by delivering equipment, practising using AI technology and discussions. In this way, it is hoped that MSMEs can increase its competitiveness and market share for processed seafood products, as well as support the Batam City government program in developing the MSMEs sector. Through this service, it is hoped that marine processed MSMEs in the Riau Islands can optimize their business potential by utilizing AI technology and visual communication in marketing. This activity will provide knowledge about the quality of promotional messages and attractive visual product presentations, so that MSMEs can produce marketing content that is effective in attracting attention and influencing the target audience. By increasing knowledge and skills in digital marketing, it is hoped that MSMEs can compete globally in developing the MSMEs sector and increasing exports of processed seafood products in the Riau Islands region, especially in Batam City.
Keywords: AI; UMKM; Marketing
Abstrak: Penerapan teknologi AI yang berkembang saat ini sangat membantu dalam mendukung kemajuan UMKM diberbagai bidang. Dengan memanfaatkan Teknologi AI dapat membantu UMKM yang terkendala dengan desain produk dan pemasaran secara online. PkM ini bertujuan untuk mendukung pengembangan UMKM olahan laut di Kepulauan. Dalam Pkm yang diselenggarakan akan memberikan pengetahuan dan keterampilan kepada anggota UMKM dalam menghasilkan konten visual yang menarik dan efektif serta memanfaatkan teknologi AI dalam strategi pemasaran. Dalam Pengabdian masyarakat ini metode yang digunakan yaitu sosialisasi dengan penyampaian materi, praktek menggunakan teknologi AI dan diskusi. Dengan demikian, diharapkan UMKM dapat meningkatkan daya saing dan pangsa pasar produk olahan laut, serta mendukung program pemerintah Kota Batam dalam mengembangkan sektor UMKM. Melalui pengabdian ini, diharapkan UMKM olahan laut di Kepulauan Riau dapat mengoptimalkan potensi bisnis mereka dengan memanfaatkan teknologi AI dan komunikasi visual dalam pemasaran. Kegiatan ini akan memberikan pembekalan pengetahuan tentang kualitas pesan promosi dan penyajian produk visual yang menarik, sehingga UMKM dapat menghasilkan konten pemasaran yang efektif dalam menarik perhatian dan mempengaruhi target audiens. Dengan peningkatan pengetahuan dan keterampilan dalam pemasaran digital, diharapkan UMKM dapat bersaing secara global dalam mengembangkan sektor UMKM serta meningkatkan ekspor produk olahan laut di wilayah Kepulauan Riau, khususnya di Kota Batam.
Kata kunci: AI; UMKM; Pemasaran
Abstract:Abstract: The development of globalization and digitalization requires businesses to not only focus on product quality, but also on the ability to build and maintain long-term relationships with customers. Customer loyalty…
ty has become a strategic asset that influences business sustainability and competitiveness. Handmade Willy, a creative business engaged in the production and sale of handicrafts, faces various problems in customer management, such as difficulties in identifying customer preferences, limitations in ongoing communication, suboptimal customer segmentation, and the absence of a structured system for monitoring customer satisfaction and feedback. These problems have an impact on the ineffectiveness of marketing strategies and the potential decline in customer loyalty. This study aims to optimize customer relationships at Handmade Willy through the application of the Customer Relationship Management (CRM) concept. The research method used is descriptive analysis with a qualitative approach through data collection from observation, interviews, and literature studies. The blackbox testing results show that the system runs smoothly without any obstacles. The implementation of CRM helps Handmade Willy understand customer characteristics and preferences, perform more accurate segmentation, improve communication effectiveness, and systematically monitor customer satisfaction.
Keyword: customer loyalty; customer relationship management; handmade willy.
Abstrak: Perkembangan era globalisasi dan digitalisasi menuntut pelaku usaha untuk tidak hanya berfokus pada kualitas produk, tetapi juga pada kemampuan membangun dan mempertahankan hubungan jangka panjang dengan pelanggan. Loyalitas pelanggan menjadi aset strategis yang berpengaruh terhadap keberlanjutan dan daya saing bisnis. Handmade Willy sebagai usaha kreatif yang bergerak di bidang produksi dan penjualan kerajinan tangan menghadapi berbagai permasalahan dalam pengelolaan pelanggan seperti kesulitan dalam mengidentifikasi preferensi pelanggan, keterbatasan komunikasi berkelanjutan, belum optimalnya segmentasi pelanggan serta belum adanya sistem yang terstruktur untuk memantau kepuasan dan umpan balik pelanggan. Permasalahan tersebut berdampak pada kurang efektifnya strategi pemasaran dan potensi penurunan loyalitas pelanggan. Penelitian ini bertujuan untuk mengoptimalkan hubungan pelanggan pada Handmade Willy melalui penerapan konsep Customer Relationship Management (CRM). Metode penelitian yang digunakan adalah analisis deskriptif dengan pendekatan kualitatif melalui pengumpulan data observasi, wawancara dan studi literatur. Hasil pengujian blackbox menunjukkan sistem yang dibuat berjalan dengan lancar tanpa ada kendala. Dengan penerapan CRM mampu membantu Handmade Willy dalam memahami karakteristik dan preferensi pelanggan, melakukan segmentasi yang lebih tepat, meningkatkan efektivitas komunikasi serta memantau kepuasan pelanggan secara sistematis.
Kata kunci: customer relationship management; kerajinan tangan willy; loyalitas pelanggan.
Abstract:Abstract: Decision Support System (DSS) in telekomunication company service is the key to improving customer satisfaction and operational efficiency. This study aims to assess and select the optional customer service strategy…
ategy using the Mutly Objective Optimization on The Basic of Ratio Analysis (MOORA) method. This approach is used to analyze various indicators such as respon time, complaint resolution, service cost and costomer satisfaction to find the most efficient solution. The research finding indicate that the MOORA method can provide from the calculation results, it was found that the age range <25 years was ranked first as users who felt satisfied with Product Quality, Price, Service Quality, and the most telecommunications users and the second rank was the age range 25-35 years, the third rank was the age range 36-45 years, the fourth rank was the age range >45 years. The implementation of DSS strengthened by MOORA is expected to improve the quality of service and competitiveness of companies in the competitive telecomunication industry.
 Keywords: customer service; DSS; MOORA; telecomunication; optimizationÂ
Â
Abstrak: Sistem Pendukung Keputusan (DSS) dalam layanan perusahaan telekomunikasi merupakan kunci untuk meningkatkan kepuasan pelanggan dan efisiensi operasional. Penelitian ini bertujuan untuk menilai dan memilih strategi layanan pelanggan opsional dengan menggunakan metode Mutly Objective Optimization on The Basic of Ratio Analysis (MOORA). Pendekatan ini digunakan untuk menganalisis berbagai indikator seperti waktu respons, penyelesaian keluhan, biaya layanan dan kepuasan pelanggan untuk menemukan solusi yang paling efisien. Temuan penelitian menunjukkan bahwa metode MOORA dapat memberikan Dari hasil perhitungan, ditemukan bahwa rentang usia <25 tahun menduduki peringkat pertama sebagai pengguna yang merasa puas terhadap Kualitas Produk, Harga, Kualitas Layanan, dan pengguna telekomunikasi terbanyak dan peringkat kedua adalah rentang usia 25-35 tahun, peringkat ketiga adalah rentang usia 36-45 tahun, peringkat keempat adalah rentang usia >45 tahun. Penerapan DSS yang diperkuat oleh MOORA diharapkan dapat meningkatkan kualitas layanan dan daya saing perusahaan dalam industri telekomunikasi yang kompetitif.
Â
Kata kunci: DSS; MOORA; layanan pelanggan; telekomunikasi; optimasi
Â
Abstract:Abstract: In the retail industry, effective supply chain management is essential to ensure stock availability aligns with market demand. Gasti Jaya Store, a growing shoe retailer, faces challenges in optimizing inventory…
management, often leading to stock surpluses or shortages. These issues can impact operational efficiency and customer satisfaction. To address this problem, this study the implementation of Electronic Supply Chain Management (E-SCM) as a solution to optimize supply chain management. E-SCM enables the integration of technology-based systems for real-time stock monitoring, procurement, and distribution. Using a case study method and a qualitative approach, this research evaluates the effectiveness of E-SCM in enhancing operational efficiency, reducing excess stock, and accelerating the distribution process at Gasti Jaya Store. The findings indicate that E-SCM implementation improves data transparency, speeds up decision-making, and enhances customer satisfaction. Additionally, the system helps reduce operational costs by optimizing inventory management and minimizing the risk of stock imbalances. In conclusion, the adoption of E-SCM can serve as an effective strategy for mid-sized retail businesses to improve their competitiveness and supply chain efficiency.
Keywords: E-SCM; inventory stock; operational efficiency.
Abstrak: Dalam industri ritel, manajemen rantai pasok yang efektif sangat diperlukan untuk memastikan ketersediaan stok sesuai dengan permintaan pasar. Toko Gasti Jaya sebagai salah satu toko sepatu yang berkembang menghadapi tantangan dalam mengelola persediaan secara optimal, yang sering kali menyebabkan kelebihan atau kekurangan stok. Permasalahan ini dapat berdampak pada efisiensi operasional dan kepuasan pelanggan. Untuk mengatasi masalah tersebut, penelitian ini mengusulkan penerapan Electronic Supply Chain Management (E-SCM) sebagai solusi dalam mengoptimalkan manajemen rantai pasok. E-SCM memungkinkan integrasi sistem berbasis teknologi dalam proses pemantauan stok, pengadaan barang, hingga distribusi secara real-time. Dengan metode studi kasus dan pendekatan kualitatif, penelitian ini mengevaluasi efektivitas E-SCM dalam meningkatkan efisiensi operasional, mengurangi kelebihan stok, serta mempercepat proses distribusi di Toko Gasti Jaya. Hasil penelitian menunjukkan bahwa implementasi E-SCM mampu meningkatkan transparansi data, mempercepat pengambilan keputusan, dan meningkatkan kepuasan pelanggan. Selain itu, sistem ini membantu mengurangi biaya operasional dengan mengoptimalkan manajemen persediaan dan meminimalkan risiko ketidakseimbangan stok. Kesimpulannya, penerapan E-SCM dapat menjadi strategi yang efektif bagi bisnis ritel skala menengah untuk meningkatkan daya saing dan efisiensi rantai pasok mereka.
Kata Kunci: E-SCM; efisiensi operasional; persediaan stok.
Abstract:Abstract: This research aims to optimize the provision of incentives to employees (sales team) in a company using a multi-criteria approach. Many companies face challenges in determining criteria and mechanisms for providing…
ding incentives that are effective and fair to improve work performance and motivation. The multi-criteria approach used is Multi-Attribute Utility Theory (MAUT) which can assess various aspects of employee performance comprehensively and objectively. Factors considered include productivity, quality of work, attendance, innovation and overall turnover. The research results show that the multi-criteria approach provides a more comprehensive and accurate assessment, so that companies can develop a more transparent and effective incentive system. Implementation of this approach is expected to increase employee motivation and productivity, help companies achieve their business goals more efficiently, and provide long-term benefits in the form of increased employee loyalty and competitiveness in the field.
Keywords: optimization; incentives; multi criteria; maut method
Abstrak: Penelitian ini bertujuan untuk mengoptimalkan pemberian insentif kepada karyawan (tim sales) di sebuah perusahaan dengan menggunakan pendekatan multikriteria. Banyak perusahaan menghadapi tantangan dalam menentukan kriteria dan mekanisme pemberian insentif yang efektif dan adil untuk meningkatkan kinerja dan motivasi kerja. Pendekatan multikriteria yang digunakan adalah Multi-Attribute Utility Theory (MAUT) dapat mengevaluasi berbagai aspek kinerja karyawan secara menyeluruh dan objektif. Faktor-faktor yang dipertimbangkan meliputi produktivitas, kualitas kerja, kehadiran, inovasi dan omset keseluruhan. Hasil penelitian menunjukkan bahwa pendekatan multikriteria memberikan penilaian yang lebih komprehensif dan akurat, sehingga perusahaan dapat mengembangkan sistem insentif yang lebih transparan dan efektif. Implementasi pendekatan ini diharapkan dapat meningkatkan motivasi dan produktivitas karyawan, membantu perusahaan mencapai tujuan bisnisnya dengan lebih efisien, serta memberikan manfaat jangka panjang berupa peningkatan loyalitas karyawan dan daya saing di lapangan.
Kata kunci: optimalisasi; insentif; multi kriteria; metode maut
Abstract:Abstract: Learning media as a supporting tool for the teaching and learning process. For its use, it is borrowed from the Academic Division and the study program. Often lost and not properly recorded are problems that are…
e often experienced. Inventory management allows proper recording of assets owned. The availability of well-managed goods ensures timely academic services. This research aims to design a multisensor-based inventory and lending system that can improve the efficiency, transparency, and competitiveness of the organization. the method used is prototype with Evaluation of the prototype interface using heuristic evaluation, system quality testing using ISO 25010. Evaluation results obtained that the Internet of Things-based inventory and lending application has been well designed and meets the heuristic criteria. system quality test results have met stakeholder expectations, especially in terms of innovation and competitive advantage and provide satisfaction to users.
Keywords: inventory and lending system; ISO 25010; internet of things
Abstrak: Media pembelajaran sebagai alat pendukung terjadinya proses belajar mengajar. Untuk penggunaannya meminjam pakai dari Bidang Akademik maupun program studi. Sering hilang dan tidak tercatat dengan baik menjadi permasalahan yang sering di alami. Pengelolaan inventaris memungkinkan pencatatan yang tepat terhadap aset yang dimiliki. Ketersediaan barang yang terkelola dengan baik memastikan pelayanan akademik yang tepat waktu. Penelitian ini bertujuan untuk merancang sistem inventaris dan peminjaman barang berbasis multisensor yang dapat meningkatkan efisiensi, transparansi, dan daya saing organisasi. metode yang digunakan adalah prototype dengan Evaluasi antarmuka prototype menggunakan evaluasi heuristic, pengujian kualitas sistem menggunakan ISO 25010. Hasil evaluasi Evaluasi didapat bahwa aplikasi inventaris dan peminjaman barang berbasis Internet of Things telah dirancang dengan baik dan memenuhi kriteria-kriteria heuristic. hasil uji kualitas sistem telah memenuhi harapan stakeholder, terutama dalam hal inovasi dan keunggulan kompetitif serta memberikan kepuasan kepada pengguna.
Kata kunci: sistem inventaris dan peminjman; ISO 25010; internet of things