Abstract:Traffic accidents impose a heavy economic burden, particularly on victims’ medical expenses. PT. Jasa Raharja, a state-owned insurance company, plays a crucial role in providing compensation for hospitalization costs. This…
This study analyzes the impact of PT. Jasa Raharja’s insurance on inpatient expenses for traffic accident victims in Pekanbaru City. The research applies a quantitative approach with descriptive analysis and simple regression. Data came from 120 respondents, consisting of victims and their families who received insurance benefits. The findings show that PT. Jasa Raharja’s insurance claims cover an average of 67% of total hospitalization costs, significantly reducing the victims’ financial burden. However, the coverage ceiling remains limited and does not fully meet medical expenses. This study concludes that PT. Jasa Raharja makes a substantial contribution to financing accident-related hospitalization, although increasing the claim ceiling would better align with current hospital costs.
Abstract:The purpose of this study is to analyze the influence of facilities and infrastructure and operational costs on the revenue of Perumda Muara Tirta, Gorontalo City. This study uses a descriptive quantitative research design.…
gn. The study population was 73 respondents with a questionnaire instrument. The results show that facilities and infrastructure affect revenue, and operational costs affect revenue. The coefficient of determination (R²) shows that both independent variables are able to explain variations in revenue substantially. This finding indicates that improving the quality of facilities and infrastructure and operational cost efficiency can increase company revenue. Perumda Muara Tirta management is expected to focus more on infrastructure management and operational cost control to maintain sustainable financial performance.
Abstract:Under the guidance of Mr. Dedi Kusbiantoro, S.P., M.M. as chairman of the supervisory commission and Mrs. Hj. Henny Pratiwi, S.P., M.M. as a member of the advisory committee. The purpose of this study was to determine the…
e pattern of tofu marketing channels, to analyze tofu marketing costs, profits and margins; and to analyze the level of economic efficiency of each tofu marketing channel in Dolok Masihul District, Serdang Bedagai Regency. The choice of research location was done purposively. The sample in this study were 19 respondents who owned the tofu industry. Field research was conducted from March 2022 to April 2022. The method used is marketing margin analysis to determine differences in price levels in marketing channels, this study also uses farmer's share analysis to determine marketing efficiency. The results of the study concluded that the fried tofu housing industry in Dolok Masihul District has 2 (two). In marketing channel I, the total marketing cost is Rp. 30/ptg, the total marketing profit for retailers is Rp. 303.33/ptg, and the marketing margin is Rp. 83.33/ptg. For marketing channel II there is no marketing fee. On stock farmers that marketing channels I and II are included in the efficient category.
Abstract:The Ministry of Maritime Affairs and Fisheries, in its government mission, carries out the creation of Maritime and Fisheries Business Actor Cards (KUSUKA). This card is an individual identification card issued by the Ministry…
nistry of Maritime Affairs and Fisheries of the Republic of Indonesia for maritime and fisheries business actors in Indonesia. This research discusses matters related to the results of the implementation of the KUSUKA card program services at the Kundur District Fisheries Business Services UPT. The aim of this research is to find out the results of the implementation of the KUSUKA card at the Kundur Fisheries Business Services UPT. The approach used in this research is descriptive qualitative using data collection methods in the form of observation, interviews and documentation. The results of this research show that the implementation of the KUSUKA card program for the community at the Kundur District Fisheries Business Services UPT is as expected. The implementation of this program meets expectations based on the following 6 indicators: a). effectiveness: the results achieved have met expectations. b) Efficiency: time and costs are efficient. c). Adequacy: Human resources and facilities/infrastructure are adequate. d). Alignment: program benefits are adequate. e). Responsiveness: service is adequate. f). Accuracy: the program results are useful. However, the effectiveness indicators and efficient indicators still cannot be said to meet expectations, this is because there are problems or obstacles such as the lack of clarity on the time for printing KUSUKA cards which only adjusts the bank's ability to print cards, the functions and benefits of the program have not been fully felt and there is no real change in the lives of the community or fisheries business actors in the Kundur District Fisheries Business Services UPT.
Keywords : Public Services, Evaluation, Kusuka Card
Abstract:This study aims to analyze the effectiveness of public service delivery in issuing Certificate of Indigency (SKTM) at Karang Indah Village Office, Merauke Regency. The background of this research is based on the increasing…
ng number of SKTM applications each year, which has not been matched by optimal service quality improvements. This study employs a qualitative method with a descriptive approach. Data collection techniques include observation, interviews, and documentation involving 11 informants consisting of village officials and community members. The results show that, in general, the SKTM service at Karang Indah Village Office is relatively effective, particularly in terms of procedures and costs, which are simple, transparent, and free of charge. The service completion time is also relatively fast, often completed within one working day. However, several challenges still affect service effectiveness, such as inconsistencies in procedural implementation, limited facilities and infrastructure, manual administrative systems, and insufficient public awareness regarding the requirements for obtaining SKTM. Additionally, coordination between neighborhood units (RT) and the village office remains suboptimal, potentially causing service delays. This study concludes that the effectiveness of SKTM service delivery in Karang Indah Village needs improvement through digital service innovation, capacity building for administrative staff, and strengthening supervision and public outreach.
Abstract:BPJS services certainly cannot be separated from efforts to maintain service quality standards which at least include service procedures, completion time, service costs, service products, facilities and infrastructure, as…
s well as the competence of service personnel. Therefore, BPJS as an institution that provides health insurance to the public should measure the quality of services provided, especially through the HIS program. The aim of this research is to describe how the Health Insurance Administering Agency (BPJS) provides services at the Merauke Regency Regional General Hospital (RSUD Merauke Regency). The research method used is a qualitative descriptive technique. Based on the research results, the availability of adequate health facilities and equipment at BPJS counters can help officers in carrying out their duties in providing services to BPJS participants and is a factor that influences services at BPJS counters in Merauke-General Region. the affected hospitals are physical evidence. In accessing health services, officers must be sensitive in handling patient complaints and nursing staff must be responsive in resolving complaints from BPJS participants. Apart from that, nurses or civil servants must be punctual and each have an educational background related to BPJS. This applies to both training in the health and non-health sectors and the last is certainty, namely that to get services from BPJS, patients must follow the procedures set out in regional regulations, do not follow
Abstract:This study aims to analyze the influence of shipping cost efficiency and freight forwarder quality on export delivery performance at PT Sinar Sawit Sentosa, a palm oil exporting company facing challenges related to rising…
g logistics costs and increasing demands for delivery timeliness. The research problem focuses on the extent to which shipping cost efficiency and the quality of freight forwarder services can improve export delivery performance in a measurable and sustainable manner. A quantitative approach was applied by collecting survey data from the company’s logistics managers and export managers to capture perceptions and experiences related to the research variables. Data analysis was conducted using structural equation modeling to examine the causal relationships among shipping cost efficiency, freight forwarder quality, and export delivery performance. The results indicate that shipping cost efficiency has a positive and significant effect on export delivery performance through reduced operational costs, improved logistics coordination, and smoother export processes. Freight forwarder quality is also proven to have a positive and significant effect through enhanced service reliability, documentation accuracy, and delivery timeliness. The conclusion confirms that the combination of cost efficiency and logistics service quality constitutes a strategic factor determining the success of corporate export delivery. The novelty of this study lies in integrating the measurement of cost efficiency and freight forwarder quality using a SEM approach applied to the Indonesian palm oil export industry, a context that has received limited empirical attention. This contribution provides empirical evidence for the development of export logistics management and strategic decision-making, enriches the academic logistics literature, and offers practical implications for improving national export competitiveness, formulating corporate policies, and managing long-term logistics partnerships based on measurable performance and efficiency orientation. The findings are expected to serve as a reference for future research and professional practice in agribusiness sectors oriented toward global markets with high logistics risks and intense competition that demand continuous, data-driven managerial innovation grounded in reliable and context-specific empirical evidence for the future of national industries.
Abstract:Abstract: Bullying in schools is a social problem that requires serious attention because it can impact students' psychological condition and learning process. SMP Negeri 1 Sei Kepayang still faces limitations in determining…
ning the most appropriate bullying prevention strategy, because the selection of strategies is still reactive. Therefore, a decision support system is needed that can assist the school in determining the priority of bullying prevention strategies. This study aims to design and implement the Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) method in a decision support system to determine the most appropriate bullying prevention strategy. The criteria used include program costs, target scope, resource requirements, and speed of implementation. The system was developed web-based to facilitate data processing and analysis. The results showed that the strategy of Integrating Bullying Material into Learning was the most appropriate strategy with a value of 0.0464. With this system, the resulting bullying prevention strategy recommendations are more measurable and data-based.
Keywords: MOORA; decision support system; bullying; strategy; prevention
Abstrak: Perundungan di lingkungan sekolah merupakan permasalahan sosial yang perlu mendapat perhatian serius karena dapat berdampak pada kondisi psikologis dan proses belajar siswa. SMP Negeri 1 Sei Kepayang masih menghadapi keterbatasan dalam menentukan strategi pencegahan perundungan yang paling tepat, karena pemilihan strategi masih bersifat reaktif. Oleh karena itu, diperlukan suatu sistem pendukung keputusan yang mampu membantu pihak sekolah dalam menentukan prioritas strategi pencegahan perundungan. Penelitian ini bertujuan merancang dan mengimplementasikan metode Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) pada sistem pendukung keputusan untuk menetapkan strategi pencegahan perundungan paling tepat. Kriteria yang digunakan meliputi biaya program, lingkup sasaran, kebutuhan sumber daya, dan kecepatan pelaksanaan. Sistem dikembangkan berbasis web untuk mempermudah proses pengolahan dan analisis data. Hasil penelitian menunjukkan bahwa strategi Integrasi Materi Perundungan Ke Dalam Pembelajaran menjadi strategi yang paling tepat dengan nilai 0.0464. Dengan adanya sistem ini, rekomendasi strategi pencegahan perundungan yang dihasilkan menjadi lebih terukur dan berbasis data.
Kata kunci: MOORA; sistem pendukung keputusan; perundungan; strategi; pencegahan
Abstract:Abstract: Inventory managemet plays a strategic role in supporting the operational sustainability of retail businesses. Errors in determining the quantity of goods procured can lead to inventory buildup or stockouts, which…
ch impacts increased storage costs and reduced customer service levels. Attar Jaya store still uses a manual inventory management system, so the restocking recording and decision-making processes are not yet supported by an integrated and data-driven system. This condition has the potential to cause inefficiency in inventory management. This research aims to apply the concept of Electronic Supply Chain Management (E-SCM) integrated with the Economic Order Quantity (EOQ) method to determine the optimal order quantity of goods. The EOQ method is used to calculate the most economical order quantity by considering ordering and storage costs, while E-SCM plays a role in integrating inventory management processes digitally. The research methods include observation, interviews, and literature studies, with system design using the Unified Modelign Language (UML). The system was developed using the PHP programming language and the MwSQL database. The research result are expected to help Toko Attar Jaya improve the accuracy of resctocking decision-making, minimize the risk of overstocking and understocking, and increase the efficiency of inventory mangement.
Keywords: MySQL; PHP; e-supply chain management; economic order quantity; restock items
Abstrak: Manajemen persediaan memiliki peran strategis dalam mendukung keberlangsungan operasional usaha ritel. Kesalahan dalam menentukan jumah pengadaan barang dapat menyebabkan terjadinya penumpukan persediaan maupun kekurangan stok yang berdampak pada meningkatnya biaya penyimpanan seerta menurunnya tingkat pelayanan kepada pelanggan. Toko Attar Jaya masih menerapkan sistem pengelolaan persediaan secara manual, sehingga proses pencatatan dan pengambilan keputusan restok belum didukung oleh sistem yang terintegrasi dan berbasis data. Kondisi tersebut berpotensi menimbulkan ketidakefisienan dalam pengelolaan stok barang. Penelitian ini bertujuan untuk menerapkan konsep Electronic Supply Chain Management (E-SCM) yang terintegrasi dengan metode Economic Order Quantity (EOQ) dalam menentukan jumlah pemesanan barang yang optimal. Metode EOQ digunakan untuk menghitung jumlah pemesanan yang paling ekonomis dengan mempertimbangkan biaya pemesanan dan biaya penyimpanan, sedangkan E-SCM berperan dalam mengintegrasikan proses pengelolaan persediaan secara digital. Metode penelitian meliputi observasi, wawancara, dan studi literatur, dengan perancangan sistem menggunakan Unified Modeling Languge (UML). Sistem dikembangkan mengguanakan bahasa pemrograman PHP dan basis data MySQL. Hasil penelitian diharapkan mampu membantu pihak Toko Attar Jaya dalam meningkatkan akurasi pengambilan keputusan restok, meminimalkan risiko kelebihan dan kekurangan persediaan, serta meningkatkan efisiensi pengelolaan persediaan.
Kata kunci: MySQL; PHP; e-supply chain management; economic order quantity; restok barang
Abstract:Abstract: Semangat Store, a rapidly growing retail store in Kisaran, faces challenges in inventory management due to its manual system. Ordering is done by contacting suppliers individually, and sales data is recorded conventionally…
nventionally in a general ledger. As a result, the store often experiences overstock, which increases storage costs and the risk of damaged goods, or stockouts that can disappoint customers. To address these issues, this study aims to implement an integrated, web-based Supply Chain Management (SCM) system. This system is designed to accurately record inventory, manage demand, place orders in a timely manner, and support fast, data-driven decision-making. The system was built using the PHP programming language and a MySQL database. The implementation results show that the proposed SCM system is able to improve operational efficiency and inventory management accuracy at Semangat Store. Store owners can monitor sales and order reports directly, and the system provides notifications when inventory reaches the minimum limit. Thus, Semangat Store can reduce the risk of overstocking or understocking, increase profitability, and simplify the restocking process with suppliers through a more structured system.
Keywords: supply chain management (scm); stock management; information systems; semangat store
Abstrak: Toko Semangat, sebuah toko ritel yang berkembang pesat di Kisaran, menghadapi tantangan dalam pengelolaan stok barang karena masih menggunakan sistem manual. Proses pemesanan barang dilakukan dengan menghubungi pemasok satu per satu, dan pencatatan data penjualan masih dilakukan secara konvensional di buku besar. Akibatnya, toko sering mengalami kelebihan stok (over stock) yang meningkatkan biaya penyimpanan dan risiko kerusakan barang, atau kekurangan stok yang dapat mengecewakan pelanggan. Untuk mengatasi masalah ini, penelitian ini bertujuan untuk mengimplementasikan sistem Supply Chain Management (SCM) yang terintegrasi dan berbasis web. Sistem ini dirancang untuk mencatat stok barang secara akurat, mengelola permintaan, melakukan pemesanan secara tepat waktu, serta mendukung pengambilan keputusan yang cepat dan berbasis data. Sistem ini dibangun menggunakan bahasa pemrograman PHP dan database MySQL. Hasil dari implementasi menunjukkan bahwa sistem SCM yang diusulkan mampu meningkatkan efisiensi operasional dan akurasi pengelolaan stok barang di Toko Semangat. Pemilik toko dapat memantau laporan penjualan dan pemesanan secara langsung, dan sistem memberikan notifikasi jika stok barang mencapai batas minimum. Dengan demikian, Toko Semangat dapat mengurangi risiko kelebihan atau kekurangan stok, meningkatkan profitabilitas, dan mempermudah proses restock dengan pemasok melalui sistem yang lebih terstruktur.
Kata kunci: supply chain management (scm); pengelolaan stok; sistem informasi; toko semangat