Abstract:Every organisation must be able to compete and process with all the resources available to it to develop and grow the organisation. One of the organisational development strategies carried out is based on performance competencies…
competencies in the hope of remaining competitive and developing the organisation to achieve the organisation's goals. Thus the purpose of this research is to find out about how the design of performance competencies in an effort to develop the organisation as a whole. The method used in writing this article is literature review or literature review. The result of this research is that in practice organisational development competencies are carried out in order to monitor and improve the organisation to work in accordance with expectations for the achievement of organisational goals.
Keywords: Development, Organisation, Competence
Abstract:Good APBD management will have a positive impact on all levels of society, the hope of the Indonesian people. The problem formulation in this research is: 1. How can the principles of good governance be applied in administering…
stering the South Konawe Regency APBD? 2. What factors influence the implementation of South Konawe Regency APBD management? The objectives of this research are 1. To determine the application of good governance principles regarding transparency, legal compliance and accountability in regional financial management at the South Konawe Regency Regional Financial and Asset Management Service. 2. To find out the factors that influence the implementation of good governance in the management of the South Konawe Regency APBD. The advantages of this research are: 1. Conceptually, the results of this research are expected to improve and expand scientific understanding, especially in the study of financial management.2. In terms of implementation, it is hoped that the results of this research can provide input and suggestions to the South Konawe Regency Regional Financial and Asset Management Service so that transparency, compliance and accountability can be achieved in carrying out its functions and responsibilities.3. Methodologically, it can take the form of a study in the context of developing a research methodology that meets the practical and theoretical requirements of development administration studies. The research results show that the application of good governance principles in APBD management in South Konawe Regency has not met our expectations..
Abstract:This study aims to explore the impact of social media use on the mental health of university students. Utilizing a qualitative approach, this study analyzes data from in-depth interviews with 10 students from various universities…
versities in Indonesia. Thematic analysis reveals that social media use contributes to various aspects of mental health, including anxiety, depression, and self-image disorders. The study identifies that interactions on social media often trigger social comparison and unrealistic expectations about personal life, contributing to a decline in psychological well-being. However, the results also indicate that social media can be a useful tool for supporting mental health, particularly through support communities and awareness of mental health issues. The researchers suggest a need to increase awareness of healthy and constructive social media use among students. This study also emphasizes the importance of mental health education and intervention programs in educational institutions. These results provide insights for policymakers, educators, and mental health practitioners in developing effective strategies to support the mental health of students in the digital era. This study paves the way for further research on the specific impact of social media features and algorithms on student mental health.
Abstract:This study examines the transformation of digital marketing communication that positions visual elements as the primary component in event promotion on social media, particularly Instagram. This shift is driven by changes…
s in audience behavior, which has become more responsive to visual stimuli than to textual information. The research problem focuses on how visual elements are constructed as an effective persuasive communication strategy to capture attention, evoke emotions, and influence audience perceptions and interests through the peripheral route based on the Elaboration Likelihood Model framework. The study employs a qualitative approach using content analysis of 11 Instagram posts from @colorrunfestivalid selected through purposive sampling, supported by observation and interviews. The findings indicate that visual dominance reaches 82%, characterized by the use of bright colors, expressions of happiness, and interactive activities that effectively generate emotional appeal and rapid audience engagement. Most audiences pay greater attention to visuals than to text and demonstrate a willingness to participate after viewing the experiential representations presented. The psychological effect of fear of missing out further reinforces this response. The persuasion process is found to occur predominantly through the peripheral route, marked by low cognitive elaboration and a high reliance on visual cues. The study concludes that visuals function as the primary determinant of effective digital persuasive communication, as they simultaneously construct meaning, emotion, and experiential expectations. The novelty of this research lies in affirming visuals as the core of digital persuasion strategies through the integration of emotional, social, and psychological dimensions, while also reinforcing the dominance of the peripheral route as a key mechanism in contemporary media consumption.
Abstract:Economic growth is a key indicator in assessing a country's ability to sustainably increase the output of goods and services. This study aims to analyze the effect of trade openness (TO) and the interaction between foreign…
gn direct investment (FDI) and political stability (PS) on economic growth in member countries of the Organization of Islamic Cooperation (OIC). The study utilizes panel data from 30 OIC member countries over the period 2005–2023, sourced from the World Bank’s World Development Indicators (WDI). The analytical method employed is panel data regression using the Fixed Effect Model (FEM) to control for individual heterogeneity across countries, as well as Moderated Regression Analysis (MRA) to test the moderating role of PS in the relationship between FDI and economic growth. The estimation results show that both TO and FDI have a positive and significant impact on economic growth. However, the interaction between FDI and PS exhibits a negative and significant effect, which contradicts conventional theoretical expectations that political stability should enhance the positive impact of FDI. These findings suggest that in several OIC countries, despite relatively low political stability, FDI continues to flow in response to economic opportunities, strategic interests, or domestic market appeal. In other words, political instability does not always serve as a major barrier to foreign investment, especially when the economic potential remains high. Moreover, FDI under such conditions may serve as an important instrument to strengthen international economic cooperation, expand production capacity, and drive long-term economic growth. These findings provide strategic implications for the formulation of investment and institutional stability policies in OIC countries.
Abstract:An organization must effectively maximize and enhance employee performance to achieve its objectives. Based on an observation report from PT. BPR Syariah Gala Mitra Abadi, complaints have been raised regarding wage and compensation…
ompensation issues that do not meet expectations, leading to a decline in employee motivation. This study aims to analyze the impact of compensation, work motivation, job satisfaction, work discipline, and work environment on employee performance at PT. BPR Syariah Gala Mitra Abadi. The population of this study consists of 198 employees, with a sample size of 133. The data analysis methods used include instrument testing, descriptive statistics, classical assumption tests, and multiple regression analysis. The study's findings indicate that: 1) Compensation has a positive and significant effect on employee performance (t value 3.166, sig value 0.002). 2) Work motivation has a positive and significant effect on employee performance (t value 8.877, sig value 0.000). 3) Job satisfaction has a positive and significant effect on employee performance (t value 8.877, sig value 0.000). 4) Work discipline has a positive and significant effect on employee performance (t value 3.191, sig value 0.002). 5) The work environment has a positive and significant effect on employee performance (t value 2.085, sig value 0.032). 6) Collectively, these factors—compensation, work motivation, job satisfaction, work discipline, and work environment—have a positive and significant impact on employee performance (F value 67.787, sig value 0.000). This study highlights the importance of managing these factors to improve employee performance at PT. BPR Syariah Gala Mitra Abadi.
Abstract:Abstract: In today's digital era, small businesses like Banana Chips By Risa face significant challenges in enhancing relationships and services to customers. This research identifies various issues related to technology…
adoption, including the lack of an online purchasing system, minimal product information, and limited flavor variations. In an increasingly competitive context, the application of information technology becomes crucial to meet the ever-evolving customer expectations. This study aims to design an E-CRM system that can support more effective customer relationship management. E-CRM is a technology-based tool that collects and stores customer data, enhances communication, personalizes services, and analyzes data for better decision-making. Additionally, this system integrates a digital loyalty program expected to increase customer engagement. Several questions arise from the issues faced, including: how to effectively implement an online purchasing system, steps to improve product information, and how to develop new flavor variations that align with customer preferences. The research results indicate that the implementation of E-CRM not only enhances operational efficiency but also strengthens long-term relationships between the business and customers, supporting success in a business environment increasingly influenced by technology.
Keywords: e-crm; digital technology; customer loyalty; product Information.
Abstrak: Di era digital saat ini, usaha kecil seperti Banana Chips By Risa menghadapi tantangan signifikan dalam meningkatkan hubungan dan pelayanan kepada pelanggan. Penelitian ini mengidentifikasi berbagai masalah terkait adopsi teknologi, termasuk kurangnya sistem pembelian daring, minimnya informasi produk, dan keterbatasan varian rasa. Dalam konteks persaingan yang semakin ketat, penerapan teknologi informasi menjadi krusial untuk memenuhi harapan pelanggan yang terus berkembang. Penelitian ini bertujuan untuk merancang sistem E-CRM yang dapat mendukung pengelolaan hubungan pelanggan secara lebih efektif. E-CRM adalah alat berbasis teknologi yang mengumpulkan dan menyimpan data pelanggan, meningkatkan komunikasi, mempersonalisasi layanan, serta menganalisis data untuk pengambilan keputusan yang lebih tepat. Selain itu, sistem ini juga mengintegrasikan program loyalitas berbasis digital yang diharapkan dapat meningkatkan keterikatan pelanggan. Beberapa pertanyaan yang muncul dari masalah yang dihadapi termasuk: bagaimana cara mengimplementasikan sistem pembelian daring yang efektif, langkah-langkah untuk meningkatkan informasi produk, serta cara mengembangkan varian rasa baru yang sesuai dengan preferensi pelanggan. Hasil penelitian menunjukkan bahwa penerapan E-CRM tidak hanya meningkatkan efisiensi operasional, tetapi juga memperkuat hubungan jangka panjang antara usaha dan pelanggan, mendukung keberhasilan dalam lingkungan bisnis yang semakin dipengaruhi oleh teknologi.
Kata kunci: e-crm; teknologi digital; loyalitas pelanggan; informasi produk
Abstract:Abstract: Student satisfaction with teacher performance plays a crucial role in improving the quality of education. Teacher performance evaluation is necessary to understand how well teaching meets student expectations.…
This study evaluates student satisfaction with teacher performance at MAS Alwashliyah Petatal using the COmplex PRoportional ASsessment (COPRAS) method, which effectively handles multi-criteria comparisons objectively. Data were collected through questionnaires completed by 66 out of 209 students (31.58% response rate), assessing 16 teachers based on four competency aspects: pedagogical, personality, social, and professional, with 12 sub-criteria. Despite the low participation rate, the data remained representative based on response distribution analysis. The results indicate that the COPRAS method accurately ranks teacher performance, with teacher Lia Novia, S.Pd achieving the highest satisfaction score (100%). These findings can be integrated into school policies, such as annual teacher evaluations and teacher development programs. The implementation of this evaluation system can also serve as a basis for designing teacher training that better aligns with student needs. Thus, the COPRAS method not only helps schools assess teacher performance more objectively but also supports more effective decision-making to enhance teaching quality and overall student satisfaction.
Keywords: COPRAS; evaluation; decision support system, student satisfaction; teacher performance
Abstrak: Kepuasan siswa terhadap kinerja guru berperan penting dalam meningkatkan kualitas pendidikan. Evaluasi kinerja guru diperlukan untuk memahami sejauh mana pengajaran memenuhi harapan siswa. Penelitian ini mengevaluasi tingkat kepuasan siswa terhadap kinerja guru di MAS Alwashliyah Petatal menggunakan metode COmplex PRoportional ASsessment (COPRAS), yang mampu menangani perbandingan multi-kriteria secara objektif. Data diperoleh dari kuesioner yang diisi oleh 66 dari 209 siswa (tingkat respons 31,58%), menilai 16 guru berdasarkan empat aspek kompetensi, yaitu pedagogik, kepribadian, sosial, dan profesional, dengan 12 sub-kriteria. Meskipun partisipasi rendah, data tetap representatif berdasarkan analisis distribusi jawaban. Hasil penelitian menunjukkan bahwa metode COPRAS memberikan pemeringkatan kinerja guru secara akurat, di mana guru Lia Novia, S.Pd memperoleh nilai kepuasan tertinggi (100%). Hasil ini dapat diintegrasikan dalam kebijakan sekolah, seperti evaluasi tahunan guru dan program pengembangan tenaga pendidik. Implementasi sistem evaluasi ini juga dapat digunakan sebagai dasar penyusunan pelatihan guru yang lebih sesuai dengan kebutuhan siswa. Dengan demikian, metode COPRAS tidak hanya membantu sekolah dalam menilai kinerja guru secara lebih objektif tetapi juga mendukung pengambilan keputusan yang lebih tepat untuk meningkatkan mutu pengajaran dan kepuasan siswa.
Kata kunci: COPRAS; evaluasi; kepuasan siswa; kinerja guru; sistem pendukung keputusan
Abstract:Abstract: Babun Rizki Pratama Clinic is a business that operates in the health services sector. Pratama Babun Rizki Clinic is located in Haessa Air Genting Village Dusun IV, Air Batu District, Asahan Regency. The public…
always asks for quality medical services, but often these requests do not meet expectations, because the services provided to patients at Babunn Rizki Pratama Clinic are said to be less effective. The lack of staff at the Pratama Babun Rizki Clinic results in a long patient examination process, so that many patients receive less effective services and are at high risk of experiencing medical errors. These various problems can be overcome by using technology that carries the concept of service to patients using the Service Quality (SERVQUAL) method. The method used in this research is qualitative, where this research is carried out by distributing questionnaires to find out how respondents respond to the services provided. The results of service calculations using the Servqual method at Babun Rizki Pratama Clinic showed that 80% of respondents felt "Not Satisfied" and 20% felt "Very Satisfied". Of the total assessment, there were 20 data indicating "Not Satisfied" and 5 data indicating "Very Satisfied". From the results of this percentage, it can be seen that only 5 data stated "Very Satisfied".
Keywords: service quality (servqual); babun rizki pratama clinic; decision support system; ph; mysql
Abstrak: Klinik Pratama Babun Rizki merupakan salah satu usaha yang bergerak dalam bidang jasa kesehatan. Klinik Pratama Babun Rizki beralamat di desa Haessa Air Genting Dusun IV Kecamatan Air Batu Kabupaten Asahan. Masyarakat selalu meminta pelayanan medis yang berkualitas, namun seringkali permintaan tersebut tidak sesuai harapan, karena pelayanan yang diberikan kepada pasien di Klinik Pratama Babunn Rizki dikatakan kurang efektif. Kurangnya pegawai yang ada di Klinik Pratama Babun Rizki mengakibatkan lamanya proses pemeriksaan kepada pasien, sehingga banyak pasien yang mendapatkan layanan kurang efektif dan beresiko tinggi mengalami kesalahan medis. Berbagai permasalahan tersebut dapat diatasi dengan menggunakan teknologi yang mengusung konsep pelayanan kepada pasien dengan menggunakan metode Service Quality (SERVQUAL). Metode yang digunakan dalam penelitian ini adalah kulitatif, dimana penelitian ini dilakukan dengan cara menyebarkan kuisioner untuk mengetahui bagaimana tanggapan responden terhadap pelayanan yang diberikan. Hasil perhitungan pelayanan menggunakan metode Servqual di Klinik Pratama Babun Rizki menunjukkan bahwa 80% responden merasa "Tidak Puas" dan 20% merasa "Sangat Puas". Dari total penilaian, terdapat 20 data yang menunjukkan "Tidak Puas" dan 5 data yang menyatakan "Sangat Puas". Dari hasil persentasi tersebut dapat dilihat hanya 5 data yang menyatakan “Sangat Puasâ€.
Kata kunci: service quality (servqual); klinik pratama babun rizki; sistem pendukung keputusan; php; mysql
Abstract:Abstract : Service quality reflects how well visitors' expectations are fulfilled based on their actual experiences. The Dinas Perpustakaan dan Kearsipan Kabupaten Asahan has made efforts to provide good services, but observations…
servations reveal some dissatisfaction. Visitors expressed concerns over the incomplete book collection, inadequate handling of complaints, and inaccurate services. To address these issues, the Service Quality approach was employed to evaluate the gap between visitors’ perceptions of the services they received and their expectations. The SERVQUAL method was used to analyze five service dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results showed negative gaps in Empathy (-0.4), Reliability (-0.3), and Assurance (-0.2), which indicate areas for improvement. Conversely, Tangibles and Responsiveness had positive gaps, showing visitor satisfaction with these aspects. These findings provide valuable insights for the library to identify areas that require improvement in order to enhance service quality in the future.
Keywords: mysql; php; service quality; service satisfaction level
Abstrak : Kualitas layanan mencerminkan seberapa baik harapan pengunjung terpenuhi berdasarkan pengalaman nyata mereka. Dinas Perpustakaan dan Kearsipan Kabupaten Asahan telah berusaha memberikan layanan yang baik, namun observasi menunjukkan adanya beberapa keluhan. Pengunjung merasa tidak puas dengan koleksi buku yang tidak lengkap, penanganan keluhan yang kurang optimal, dan pelayanan yang kurang tepat. Untuk mengatasi masalah ini, digunakan pendekatan Service Quality yang mengevaluasi gap antara persepsi pengunjung terhadap layanan yang diterima dengan harapan mereka. Metode SERVQUAL digunakan untuk menganalisis lima dimensi layanan: Bukti Fisik, Kehandalan, Daya Tanggap, Jaminan, dan Empati. Hasil pengujian menunjukkan adanya gap negatif pada dimensi Empati (-0,4), Kehandalan (-0,3), dan Jaminan (-0,2), yang memerlukan peningkatan. Sebaliknya, dimensi Bukti Fisik dan Daya Tanggap menunjukkan gap positif, menandakan pengunjung merasa puas dengan aspek-aspek ini. Hasil ini memberikan wawasan penting bagi pihak perpustakaan dalam mengidentifikasi area yang perlu diperbaiki untuk meningkatkan kualitas layanan ke depan.
Kata Kunci : mysql; php; service quality; tingkat kepuasan layanan