Abstract:Penelitian ini bertujuan untuk menganalisis kualitas layanan dalam meningkatkan kepuasan pelanggan di Leveine Aesthetic Clinic Surabaya. Dalam era persaingan bisnis yang semakin ketat, kepuasan pelanggan menjadi salah satu…
tu faktor kunci yang menentukan keberhasilan suatu klinik estetika. Penelitian menggunakan pendekatan kualitatif deskriptif, dengan pengumpulan data melalui wawancara mendalam dan observasi langsung kepada pelanggan dan staf klinik.
Dengan demikian, penelitian ini memberikan kontribusi penting bagi Leveine Aesthetic Clinic Surabaya dalam upaya mengembangkan strategi layanan yang lebih optimal untuk mencapai kepuasan pelanggan yang maksimal
Abstract:Newborns are a crucial transition period from life in the womb to life outside the womb. One important aspect of newborn care is hygienic and proper umbilical cord care, to prevent infections such as neonatal tetanus and…
accelerate the natural process of umbilical cord separation. Mothers' knowledge of umbilical cord care plays a crucial role in the success of such care. This study aims to determine the knowledge of mothers with babies aged 0–7 days regarding umbilical cord care at the Mitra Kerja Clinic of the Santa Elisabeth Health Sciences College in Medan. This study used a quantitative descriptive design with a purposive sampling technique, with 30 respondents. Data were collected through questionnaires and analyzed univariately. The results showed that most mothers had sufficient knowledge (50%), good (36.7%), and poor (13.3%). The majority of respondents were aged 20–35 years (96.7%), <20 years (3.3%), primigravida (56.7%), multigravida (43.3%) and had a high school education (70%), bachelor's degree (16.7%), and diploma (13.3%). Conclusion: Most mothers have sufficient knowledge about umbilical cord care. It is recommended that clinics conduct regular outreach sessions to improve mothers' understanding, and that further research be conducted by adding variables such as occupation and source of information
Abstract:The maternal mortality rate in Indonesia remains a serious issue, primarily due to the lack of quality childbirth services. One approach applied is the loving care for mothers, which is a service approach that respects the…
he rights, comfort, and wishes of mothers during the childbirth process. Research objective: To understand the attitudes of midwives regarding loving care for mothers during childbirth. Research method: This type of research is descriptive. The research locations are Lidya Clinic, Katarina Clinic, Kasih Bunda Clinic, Pratama Bertha Clinic, Pratama Romauli Clinic. Research results: The results indicate that 21 respondents (70%) have a positive attitude, while 9 respondents (30%) have a negative attitude. Conclusion: Based on the research results, it shows that midwives have a positive attitude to awards maternal affection care during labor. The researchers suggest that midwives at Collaborative Clinics of Santa Elisabeth Health Sciences College Medan should maintain their positive attitude in providing services