Abstract:NURNANINGSI. 241422017. 2026. “KUALITAS PELAYANAN PUBLIK DALAM PROGRAM JKN (Studi Pada Peserta BPJS Kesehatan di Rsud Banggai Laut)”. Jurusan Administrasi Publik, Fakultas Ilmu Sosial, Universitas Negeri Gorontalo dengan…
ngan Pembimbing I Dr. Rusli Isa, M.Si.. dan Pembimbing II Dr. Alexander Badjuka, S.Si.,M.AP. Tujuan dari penelitian ini menganalisis kualitas pelayanan publik dalam pelaksanaan Program Jaminan Kesehatan Nasional (JKN) bagi peserta BPJS Kesehatan di RSUD Banggai Laut.
Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Informan dalam penelitian ini terdiri dari peserta BPJS Kesehatan, tenaga kesehatan, petugas administrasi, serta pihak manajemen rumah sakit yang terlibat dalam pelayanan Program JKN.
Hasil penelitian menunjukkan bahwa kualitas pelayanan publik bagi peserta BPJS Kesehatan di RSUD Banggai Laut secara umum telah berjalan cukup baik. Hal ini ditinjau berdasarkan lima dimensi kualitas pelayanan menurut Parasuraman, yaitu bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Dimensi bukti fisik menunjukkan tersedianya fasilitas pelayanan yang cukup memadai, meskipun masih terdapat beberapa sarana yang perlu ditingkatkan. Dimensi keandalan terlihat dari kemampuan petugas dalam memberikan pelayanan sesuai prosedur yang berlaku. Pada dimensi daya tanggap, petugas telah berupaya memberikan pelayanan secara cepat dan responsif terhadap kebutuhan pasien. Dimensi jaminan tercermin dari kompetensi dan sikap profesional petugas kesehatan dalam memberikan pelayanan. Sementara itu, dimensi empati terlihat melalui perhatian dan kepedulian petugas terhadap kondisi pasien. Namun demikian, masih ditemukan beberapa kendala, seperti waktu tunggu pelayanan yang relatif lama pada jam-jam tertentu dan keterbatasan sumber daya manusia dalam menghadapi tingginya jumlah pasien.
Berdasarkan hasil penelitian dapat disimpulkan bahwa kualitas pelayanan publik dalam Program JKN bagi peserta BPJS Kesehatan di RSUD Banggai Laut telah terlaksana dengan cukup baik, namun masih memerlukan perbaikan pada aspek kecepatan pelayanan, ketersediaan fasilitas pendukung, dan peningkatan jumlah tenaga kesehatan guna meningkatkan kepuasan peserta BPJS Kesehatan.
Abstract:Appendicitis is an acute inflammatory condition of the appendix that requires prompt surgical intervention and comprehensive perioperative nursing care to prevent complications. This study aims to describe the application…
n of perioperative pain management in a patient with appendicitis at UPT RSUD Labuang Baji Makassar. A descriptive case study design is employed using a perioperative nursing care approach covering preoperative, intraoperative, and postoperative phases. The subject is a 44-year-old male patient diagnosed with appendicitis who undergoes appendectomy. Data are collected through interviews, observation, physical examination, and documentation, with pain assessed using the Numeric Rating Scale. Nursing interventions focus on non-pharmacological pain management, including deep breathing relaxation in the preoperative phase and Benson relaxation therapy in the postoperative phase. The results show a decrease in pain intensity and anxiety before surgery, effective control of intraoperative bleeding, and gradual reduction of postoperative pain accompanied by improved tissue integrity and patient knowledge. This case study demonstrates that appropriate non-pharmacological nursing interventions effectively support perioperative pain management and enhance patient recovery in appendicitis cases.
Abstract:The emergence of the COVID-19 pandemic in 2019 has had an impact on all aspects of life, particularly global health. Indonesia is one of the affected countries. The Indonesian government has responded to the conditions of…
f this pandemic, one of which is by imposing access restrictions to prevent the pandemic from spreading. This policy indirectly affects the community's activities, including the utilization of existing healthcare services. Meanwhile, available data show that one of the major issues that the Indonesian state is still dealing with is its status as the third country with the greatest number of TB (Tuberculosis) cases in the world, with some of the TB cases being classified as Drug-Resistant Tuberculosis (DR-TB).
Abstract:The community has the right to express aspirations, suggestions, and opinions in the village government's execution. The goal of this study is to examine how community rights are implemented and identify barriers to their…
r effective execution in village management. In particular, the preparation of the Draft Village Regulation aims to enhance the implementation of democracy in the Village. The research method employed is empirical legal research, utilizing primary and secondary data collection methods through in-depth observations and interviews. The results are based on field studies and documents from the Gunungsari Village Government, Tajinan District, Malang Regency. A qualitative juridical analysis is then carried out. The study's results show that implementing community rights in expressing aspirations, suggestions, and opinions is crucial in preparing the draft village regulations. In the planning activities for preparing village regulations, participation has been carried out through village deliberations and hamlet deliberations, which have identified inhibiting factors. First, there are still people who do not understand their rights. Second, there are still people who remain indifferent. Third, the community has not been informed about the village authority's plan to create village ordinances. Techniques for conquering difficulties 1). connecting the community's and the village government's perspectives, goals, and tactics. 2) Budgetary support from the village government for improving community human resources through education, training, and courses. 3) Village government programs and activity plans must be oriented towards improving community income and welfare. 4) Improved facilities and infrastructure for disseminating plans for drafting village regulations.
Abstract:This study aims to analyze the relationship between nurse characteristics and factors associated with nurses’ compliance in documenting nursing care in EMRs at RSUD Pameungpeuk Garut. This research employed an analytic survey…
survey with a cross-sectional approach and involved 94 respondents. Primary data were collected using questionnaires on nurses’ characteristics, knowledge, attitude, motivation, and head nurse supervision. Data analysis was conducted using the Chi-Square test. The results showed a significant relationship between head nurse supervision (p = 0.027) and nurses' compliance in documenting nursing care in EMRs. The study concludes that there is a relationship between head nurse supervision and nurses’ compliance in nursing care documentation within EMRs. Nurses who receive regular supervision tend to have higher compliance in documentation compared to those who are not supervised by the head nurse.
Abstract:Inclusive villages provide space for minorities, namely people with disabilities, to have equal rights and obligations, equal dignity and status, and have the same role and position in the lives of people in the village.…
The Ngawonggo Village Government, Malang Regency, has sought legal protection for people with disabilities by establishing Village Regulation Number 2i of 2023 concerning the Establishment of Village Disability Inclusion Groups. The method used is physical therapy training for groups of people with disabilities. The result of this community service is in order to optimize the realization of the tasks and functions of inclusion groups as an effort to accelerate independence for people with disabilities through physical therapy training.
Abstract:Desa inklusi memberikan ruang pada minoritas yaitu penyandang disabilitas terhadap haki dani kewajibani yangi isetara, iharkat idan imartabat iyang isederajat serta memiliki iperan idan kedudukan iyang isama idalam kehidupan…
upan masyarakat di desa. Pemerintah Desa Ngawonggo Kabupaten Malang telah mengupayakan perlindungan hukum terhadap penyandang disabilitas dengan menetapkan Peraturani Desai Nomori 2i Tahuni 2023i tentangi Pembentukani Kelompoki Inklusi Penyandang Disabilitas Desa. Metode yang digunakan adalah pelatihan terapi fisik kepada kelompok penyandang Disabilitas. hasilnya ii pengabdiani kepada masyarakat ini dalam rangka optimalisasi merealisasikan tugas dan fungsi kelompok inklusi sebagai upaya mempercepat kemandirian bagi penyandang disabilitas melalui pelatihan terapi fisik.
Abstract:Healthcare services must continuously be improved to provide the best care for the community. Patient satisfaction is the result of patients' evaluations of healthcare services, comparing their expectations with the actual…
al healthcare services received in a hospital setting. Patient satisfaction with laboratory services is not solely determined by the availability of sufficient healthcare personnel but also requires strong commitment and dedication from healthcare workers to provide professional services, supported by adequate facilities and medical equipment. This study aims to assess the level of outpatient satisfaction with laboratory services at RSUD Klungkung. The research employs an observational method with a cross-sectional design. Data collection was conducted using questionnaires, with a sample of 97 respondents selected through purposive sampling. The data analysis in this study was performed using the Chi-Square test. Based on the five service quality dimensions—reliability, responsiveness, assurance, empathy, and tangibles—the results showed a p-value < 0.05. Among these dimensions, responsiveness had the lowest p-value (0.005 < 0.05), indicating its stronger influence. These findings conclude that there is a significant relationship between service quality dimensions and the level of outpatient satisfaction with laboratory services at RSUD Klungkung. Furthermore, the responsiveness dimension, which had the lowest p-value compared to the other four dimensions, indicates that it has the most significant impact on patient satisfaction with laboratory services provided by the staff at RSUD Klungkung.
Abstract:Gangguan jiwa merupakan sindrom yang secara klinis dapat terjadi pada seseorang dan ditambah dengan beragam stres disertai peningkatan risiko kematian, nyeri, dan disabilitas. Menurut WHO (World Health Organization) pada…
2019 terdapat 264 kasus depresi dimana sebanyak 20 juta kasus merupakan kasus skizofrenia diseluruh dunia. Di Indonesia pada tahun 2018 sebanyak 31,5% penduduknya mengalami gangguan psikosis. Di Jawa Tengah khususnya RSUD Banyumas pada tahun 2021 sebanyak 2.130 pasien mengalami skizofrenia dimana sebanyak 1.477 pasien mengalami halusinasi. Halusinasi merupakan gejala yang dialami oleh setiap individu yang mengalami gangguan pada persepsi sensorik dimana seseorang mendengar, mencium, mengecap dan melihat hal-hal yang sebenarnya tidak ada yang hanya dirasakan oleh orang tersebut dalam waktu satu bulan atau lebih. Cara meminimalkan gejala halusinasi memerlukan penatalaksanaan salah satunya yaitu terapi dzikir.
Tujuan dari studi kasus ini yaitu menggambarkan penerapan terapi dzikir pada pasien untuk mengontrol halusinasi pendengaran di Rumah Sakit Umum Daerah Banyumas. Metode penelitian yang digunakan oleh penulis menggunakan metode deskriptif dengan pendekatan kepada 1 pasien yang mengalami halusinasi pendengaran dan pasien yang dapat membina hubungan saling percaya serta kooperatif. Proses pengumpulan data dilakukan dengan metode observasi, wawancara, studi dokumentasi dan demonstrasi. Hasil dari penelitian menunjukan adanya pengaruh terapi dzikir dalam mengontrol halusinasi pendengaran yang dibuktikan dengan adanya penurunan skor tingkat halusinasi dari 19 menjadi 10 dan pasien mampu mengontrol halusinasinya dengan berdzikir. Hasil penelitian ini dapat dijadikan terapi tambahan dalam mengontrol halusinasi pada pasien dengan halusinasi pendengaran.
Abstract:Gangguan jiwa merupakan suatu keadaan jiwa yang tidak mempunyai hubungan dengan realitas, dimana selama periode gangguan jiwa, individu tersebut tidak menyadari apa yang dialami orang lain tentang hal yang sama dan orang…
ng lain tidak mempunyai respons dengan cara yang sama. Berdasarkan
data WHO tahun 2019, 1 dari setiap 8 orang atau 970 juta orang di seluruh dunia hidup dengan gangguan
jiwa. Didapatkan data dari rekam medik di RSUD Banyumas pada tahun 2021 menyebutkan prevalensi
isolasi sosial diruang Nakula ada 14 orang. Salah satu masalah yang ditemukan pada pasien gangguan
jiwa berat adalah isolasi sosial. Masalah isolasi sosial dapat dilakukan dengan Terapi Aktivitas Kelompok Sosialisasi (TAKS). Tujuan dari penelitian ini untuk menerapkan Terapi Aktivitas Kelompok Sosialisasi (TAKS) pada
pasien isolasi sosial. Metode penelitian ini menggunakan studi kasus deskriptif. Studi kasus ini sudah
dilaksanakan di Ruang Sadewa Rumah Sakit Umum Daerah Banyumas tanggal 18 November 2023.
Subyek pada studi kasus ini pasien dengan diagnosa Skizofrenia dengan masalah isolasi sosial.
Instrumen pengumpulan data dengan format pengkajian asuhan keperawatan jiwa, lembar observasi
Terapi Aktivitas Kelompok Sosialisai (TAKS). Hasil studi menunjukkan bahwa setelah dilakukan
implementasi selama 9 hari dengan penerapan TAKS ada perubahan penurunan tanda dan gejala isolasi
sosial sebelum dan sesudah dilakukan Terapi Aktivitas Kelompok Sosialisasi (TAKS), dan pasien
mampu meningkatkan kemampuan bersosialisasi dengan orang lain. Kesimpulan dari penelitian ini,
hasil dari penerapan Terapi Aktivitas Kelompok Sosialisasi (TAKS) dari sesi 1 sampai sesi 7 perlu
direkomendasikan agar perawatan pasien dengan isolasi sosial menjadi efektif.