Abstract:Pulau Sapomi di Kabupaten Biak Numfor memiliki potensi wisata bahari yang begitu kaya, namun dalam praktiknya pengelolaan wisata masih dilakukan secara sederhana. Pokdarwis yang seharusnya menjadi penggerak utama destinasi…
si belum sepenuhnya memiliki kemampuan untuk mengelola wisata secara profesional, terutama dalam aspek pelayanan, penyusunan program wisata, serta pemanfaatan platform digital. Melalui kegiatan pengabdian ini, dilakukan serangkaian pelatihan dan pendampingan untuk membantu Pokdarwis membangun kapasitasnya secara bertahap. Kegiatan meliputi pelatihan hospitality, tour guiding, storytelling, penguatan kelembagaan, serta pembentukan identitas digital destinasi. Hasil kegiatan menunjukkan adanya perubahan nyata, baik dari sisi sikap maupun keterampilan. Pokdarwis kini memiliki struktur organisasi, dua paket wisata yang dapat ditawarkan kepada wisatawan, serta kemampuan untuk mempromosikan Sapomi secara digital. Perubahan ini memberi harapan bagi masyarakat Sapomi untuk mengembangkan wisata bahari dengan lebih percaya diri dan terarah.
Abstract:The Covid-19 pandemic affected many sectors, including the hospitality, the businesses of travel, food and drink, and entertainment services. Even the future of tourism is seen with pessimism, particularly in places where…
e it is the main industry and where growth is planned. This may incentivize the travel and hospitality sector, particularly the hotel sector, to explore for strategies to weather the Covid-19 pandemic. This research uses a literature survey method. This method helps understand the relevance of new research and its relationship with previous research, identifying all previous scientific literature, including books, journal articles and theses, relating to the potential of the hotel business as a Staycation trend. This research aims to determine the potential of the hotel business as a Staycation trend. The research results show that 4-star and 3-star hotels differ in their understanding and application of the terms Daycation and Staycation, which mean a holiday of one day or a maximum of eight hours, however two out of five hotels still use the term Staycation even though the holiday is less than eight hours. During the pandemic, the term Staycation is also used. The findings indicate that it is important to maintain or improve hotel products and the use of digital marketing, especially social media, and continue to innovate to maintain a good image which relate to the prospects of the hotel business as a holiday style.
Abstract:The travel and tourism sectors are closely related to the hospitality sector. The success of a hotel in this digital era is strongly supported by customer service that utilizes information technology-based applications.…
However, using these applications effectively requires proper training and understanding. Therefore, this service activity aims to train Swarna Dwipa hotel staff in operating a web-based hotel room reservation application. It is one way for hotel staff to provide optimal service and assist in driving business success in the hospitality sector. Many studies show that operating hotel room reservation applications can increase customer satisfaction and efficiency in the hotel business. However, proper and systematic training is necessary to maintain competitiveness. The stages of this activity include observation, interviews, sharing knowledge, training in application use, and evaluation. The simulation results show that participants can use the reservation application in a structured and systematic manner with a significant level of user acceptance of applications.
Keywords: application; hotel; training; reservation
Abstract:Abstract: Tanjung Jaya Village is an educational tourism village located in the Tanjung Lesung destination, Pandeglang Regency, Indonesia. Tanjung Jaya Village, surrounded by beautiful beaches and hills, is the choice of…
a fun and relaxed tourist village for both domestic and foreign tourists. However, the people of Tanjung Jaya Village do not yet understand the basics of hospitality and tourism in implementing homestays. The purpose of this community service activity is to provide an understanding of Basic Knowledge related to the development of Community Based Tourism-based Tourism Villages in homestay management and Homestay Management and Service Systems. The method used here is in the form of training, while the stages start from preparation, implementation, and evaluation in the form of feedback from participants. The results of the questionnaire from the Educative category (Useful Community Service Activities and answering Participants' needs) averaged 81%, Objective (Material delivered according to conditions and problems faced by participants) averaged 86% Accountable (Material delivered clearly and understandable by the participants) the average is 82%, Transparent (Participants are actively involved in the implementation of activities) the average is 87%.
Keywords: Homestay, Training, Tanjung Jaya
Abstrak: Desa Tanjung Jaya merupakan salah satu desa wisata edukasi yang terletak di destinasi Tanjung Lesung, Kabupaten Pandeglang, Indonesia. Desa Tanjung Jaya, dikelilingi oleh pantai dan perbukitan yang indah, merupakan pilihan desa wisata yang menyenangkan dan santai bagi wisatawan domestik maupun mancanegara. Namun masyarakat Desa Tanjung Jaya belum memahaminya dasar-dasar hospitality dan pariwisata dalam pelaksanaan homestay. Tujuan dari kegiatan pengabdian kepada masyarakat ini adalah untuk memberikan pemahaman Pengetahuan Dasar terkait pengembangan Desa Wisata berbasis Community Based Tourism dalam pengelolaan homestay dan Sistem Pelayanan dan Manajemen Homestay. Metode yang digunakan disini adalah dalam bentuk pelatihan, adapaun tahapannya dimulai dari persiapan, pelaksanaan, evaluasi berupa uman balik dari peserta. Hasil kuesioner dari katagori Edukatif (Kegiatan Abdimas bermanfaat dan menjawab kebutuhan Peserta) rata-rata adalah sebesar 81% , Objektif (Materi yang disampaikan sesuai dengan kondisi dan masalah yang dihadapi peserta) rata-rata adalah sebesar 86% Akuntabel (Materi disampaikan dengan jelas dan dapat dipahami oleh peserta) sebesar rata-rata adalah sebesar 82%, Transparan (Peserta dilibatkan secara aktif dalam pelaksanaan kegiatan) rata-rata adalah sebesar 87%.
Kata kunci: Homestay, Pelatihan, Tanjung Jaya
Abstract:Abstract: The service dramatically affects the number of guests staying at the hotel. Bali is the most visited tourist area by foreign tourists. Therefore, improved service is crucial for determining the rating level of…
a hotel. This research aims to combine two data mining algorithms: clustering and classification. This research is expected to contribute to hospitality in improving the best services for tourists, especially in the City of Bali. Clustering algorithms are used to group the best number of hotels based on the four clusters selected from the k-means clustering algorithm. The classification algorithm using C4.5 determines the factors most dominant in determining the hotel rating level based on the gain ratio. The data used in this study results from observations on the website agoda.com in Bali of 51 data. The results of this study explained that cluster_0 is the highest-rated cluster, with a total number of 19 hotels found in claster_0. Data cluster0 is used for classification analysis using a decision tree, and the most dominant factor is the service factor, with an accuracy of 80%.
Keywords: data mining; kmeans; decision tree; hotel; bali;
Abstrak: Pelayanan sangat mempengaruhi jumlah pengunjung yang menginap dihotel. Bali merupakan daerah wisata paling banyak dikunjungi oleh wisatawan mancanegara. Oleh karena itu, peningkatan pelayanan sangat penting untuk penentuan level rating dari hotel. Tujuan dari penelitian ini untuk menggabungkan dua algoritma data mining yaitu clustering dan klasifikasi. Dengan penelitian ini diharapkan dapat memberikan kontribusi bagi perhotelan dalam meningkatkan pelayanan yang terbaik bagi wisatawan khususnya di Kota Bali. Algoritma Clustering digunakan untuk mengelompokkan dari jumlah hotel yang terbaik berdasarkan empat cluster yang dipilih dari algoritma clustering berupa k-means. Algoritma klasifikasi menggunakan C4.5 digunakan untuk mengetahui faktor apa yang paling dominan dalam menentukan level rating hotel berdasarkan gain ratio. Data yang digunakan dalam penelitian ini hasil observasi di website agoda.com di bali sebanyak 51 data. Hasil dari penelitian ini menjelaskan dataset cluster_0 merupakan cluster rating tertinggi dengan jumlah 19 hotel yang terdapat di cluster_0. Data cluster_0 digunakan untuk analisis klasifikasi menggunakan decesion tree, didapat faktor yang paling dominan adalah faktor layanan dengan nilai akurasi sebesar 80%.
Kata kunci: data mining; kmeans; decision tree; hotel; bali;
Abstract:Public-private collaboration is a vital strategy in managing sustainable tourism destinations, integrating diverse stakeholders to balance economic growth, environmental sustainability, and social equity. Despite the hospitality…
pitality sector’s key role in tourism governance, research on its collaboration with public institutions, particularly in Makassar, Indonesia, remains limited. This study examines MaxOne Resort and Hotel Makassar to explore the mechanisms, challenges, and outcomes of public-private partnerships (PPPs) in sustainable tourism destination management (STDM). Using a qualitative case study approach, the research employs in-depth interviews, participatory observation, and policy analysis to investigate how MaxOne Resort collaborates with local government and communities to implement sustainability initiatives. The findings reveal that structured mechanisms such as formal agreements, joint projects, and stakeholder committees facilitate sustainable governance. MaxOne Resort actively engages in environmental conservation, community empowerment, and responsible tourism practices, positioning itself as a sustainability model within the hospitality sector. However, regulatory misalignments, funding constraints, and inconsistent stakeholder engagement present significant challenges. The study underscores the relevance of the Penta-Helix framework, highlighting how collaboration among government, private sector, academia, community, and media enhances the legitimacy and effectiveness of sustainability initiatives. This research contributes to the literature by providing a localized analysis of PPPs in Makassar, bridging the gap between theoretical models and practical applications. The findings offer policy recommendations to strengthen stakeholder collaboration, optimize governance structures, and support sustainable tourism development in emerging destinations.
Abstract:This study aims to examine the relationship between employee training and development programs and customer satisfaction levels within the hospitality sector, with a particular focus on MaxOne Hotels in Makassar. Employing…
ng a mixed-methods approach, the research integrates employee surveys, customer feedback, and performance metric analysis to assess the influence of training programs on service quality and customer experiences. The findings reveal that employee training and development variables account for only 1.4% of the variance in customer satisfaction, with the remaining 98.6% influenced by other factors. Nevertheless, well-structured training program designs were shown to significantly enhance employees' critical thinking, communication, emotional regulation, and problem-solving skills. Furthermore, technology-based training demonstrates substantial potential for improving service efficiency and facilitating adaptation to operational innovations. In conclusion, while the direct impact of training on customer satisfaction is relatively minor, thoughtfully designed training programs remain essential for delivering high-quality customer experiences and sustaining competitiveness in the industry. This research offers valuable insights into strategies for optimizing training effectiveness in the hospitality sector.
Abstract:Nasi tutug oncom is a traditional Sundanese dish, which is not only a food but also reflects the rich culture and life of the Sundanese people. The purpose of this study examines the uniqueness of nasi tutug oncom and how…
w this dish acts as a tool to express the values, identity, and social dynamics of Sundanese society that continues to evolve in the midst of globalization. The method used is descriptive qualitative method with data acquisition through literature study, interviews with culinary experts and the community, and analysis of how tutug oncom rice is presented in various media, this research tries to reveal the deep meaning behind tutug oncom rice. The research sample is tutug oncom rice. The results show that nasi tutug oncom is more than just food; it symbolizes the hospitality, local wisdom and food security of the Sundanese people. The process of making it, serving it, and eating it, is full of meanings that reflect the values of mutual cooperation, simplicity, and respect for nature. In this era of globalization, nasi tutug oncom faces both challenges and opportunities. On the one hand, this dish can become an Indonesian culinary icon that can be recognized worldwide. However, on the other hand, nasi tutug oncom is vulnerable to changes that can eliminate its uniqueness and original characteristics. This research suggests the importance of preserving and developing nasi tutug oncom without sacrificing its cultural and philosophical significance. Overall, this research shows that food is not just a daily necessity. Through nasi tutug oncom, we can see that food has deep social and cultural aspects, which are important for preserving local cultural diversity.
Abstract:This research aims to analyze the implementation of the First In First Out (FIFO) system in managing raw material inventory in the kitchen of Hotel R-GINA Pemalang. The research method used is qualitative, focusing on direct…
rect observation, in-depth interviews, and document analysis related to the inventory management process. Although the FIFO system has been widely studied in the context of manufacturing and supply chains in general, this research provides new insights into its application in a hotel kitchen operational environment. The research results show that the implementation of the FIFO system in the kitchen of Hotel R-GINA Pemalang has helped improve the efficiency of raw material usage and reduce the risk of spoilage or expiration. However, several challenges were found in its implementation, such as limited storage space and the need for staff training. The conclusion of this research emphasizes the importance of the FIFO system in raw material inventory management in the hospitality industry. The proposed recommendations include improving storage infrastructure, developing a digital recording system, and ongoing training programs for kitchen staff.
Abstract:This study examines the effectiveness of training programs for room attendants in the hospitality industry, focusing on their impact on performance, job satisfaction, and retention. Using a qualitative approach, in-depth…
interviews were conducted with 20 room attendants and 10 housekeeping managers across various hotel segments. The findings reveal that while initial training typically covers basic cleaning techniques and safety protocols, it often lacks depth in advanced methods and customer service skills. Challenges such as time constraints and reliance on informal learning are common, affecting the consistency and quality of training. Effective training programs were identified as those that provide comprehensive, ongoing instruction and incorporate innovative methods like virtual reality and gamified learning. The study also highlights the importance of mentorship programs and regular feedback to enhance training outcomes. Recommendations for improving training programs include developing detailed curricula, addressing time constraints, and adapting to emerging trends. By implementing these strategies, hotels can enhance room attendants' skills, satisfaction, and overall service quality, leading to improved guest experiences and operational success.