Abstract:Penelitian ini bertujuan untuk mengetahui kinerja Dinas Kepemudaan, Olahraga dan Pariwisata Kabupaten Gorontalo dalam meningkatkan kunjungan wisatawan di Pentadio Resort Kabupaten Gorontalo. Fokus penelitian meliputi kemampuan…
ampuan (ability) sumber daya manusia, motivasi (motivation) kerja aparatur, dan dukungan (opportunity) fasilitas serta sistem yang tersedia dalam menunjang peningkatan kunjungan wisatawan. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Informan penelitian terdiri atas Kepala Dinas, Sekretaris, Kepala Bidang Pariwisata, pengelola Pentadio Resort, serta masyarakat atau wisatawan. Berdasarkan Hasil penelitian menunjukkan bahwa kinerja Dinas Kepemudaan, Olahraga, dan Pariwisata Kabupaten Gorontalo dalam meningkatkan kunjungan wisatawan di Pentadio Resort belum berjalan secara optimal. kemampuan, masih terdapat keterbatasan kompetensi sumber daya manusia (SDM) terutama dalam aspek inovasi pengelolaan, pemanfaatan teknologi digital, promosi wisata, dan pemeliharaan fasilitas. Pada motivasi, aparatur telah menunjukkan tanggung jawab dalam memberikan pelayanan, menjaga kebersihan, namun masih kurang dalam kreativitas dan inovasi untuk meningkatkan daya tarik wisata. Sementara itu, pada dukungan, telah dilakukan renovasi beberapa fasilitas wisata, tetapi masih ditemukan berbagai kendala seperti sarana dan prasarana yang rusak, kurang terawat, keterbatasan anggaran, serta promosi digital yang belum optimal.
Abstract:The Executive Housekeeper is a member of management responsible for ensuring comfort both in guest rooms and for all staff under their command, namely Room Attendants and Public Area staff as this directly impacts staff…
performance. However, the ideal conditions expected at the Novotel Manado Golf Resort and Convention Center do not always materialize; staff performance sometimes declines, and this is believed to stem from leadership failing to provide adequate support for their subordinates’ work. The purpose of this study is to analyze the role of the executive housekeeper in improving the performance of housekeeping employees at the Novotel Manado Golf Resort and Convention Center. The research method employed by the researcher is qualitative field research, as the data obtained consists of descriptive accounts. Data collection was conducted through interviews with 9 staff members in the housekeeping department. The collected data was then analyzed using qualitative analysis.
Abstract:This study aims to analyze the influence of the marketing mix, service quality, and customer satisfaction on repurchase intention at Singhasari Resort. The research employs a quantitative approach using Partial Least Squares–Structural…
ares–Structural Equation Modeling (PLS-SEM). The sample consists of guests who had stayed at least once at Singhasari Resort during the period of January 2024 to November 2025. The findings indicate that (1) the marketing mix has a significant effect on customer satisfaction and repurchase intention, (2) service quality significantly influences customer satisfaction and repurchase intention, although it represents the weakest predictor, (3) customer satisfaction significantly affects repurchase intention, and (4) customer satisfaction mediates the relationship between the marketing mix and service quality on repurchase intention.
Abstract:Mediation is an alternative method of dispute resolution that is increasingly being used in the modern legal system. This process prioritizes dialogue between the disputing parties to reach an agreement without resorting…
to litigation. In mediation, ethics plays an important role in maintaining fairness, confidentiality and professionalism, both by the mediator and by the advocates involved. Advocates have a strategic role in mediation, namely as legal advisors who provide direction to their clients, and ensure that the mediation process runs in accordance with existing ethical principles. Advocates also function to maintain the integrity and confidentiality of information obtained during mediation, as well as ensuring that clients are not pressured into accepting detrimental agreements. In this paper, we discuss the importance of ethics in mediation, the challenges faced, and the vital role of advocates in ensuring fair and effective dispute resolution. By paying attention to ethics in mediation, it is hoped that the dispute resolution process can take place more transparently, efficiently and fairly for all parties involved.
Abstract:Penelitian ini bertujuan untuk mengkaji penanganan tindak pidana penipuan online oleh Satuan Reserse Kriminal (Satreskrim) Kepolisian Resor Kota Yogyakarta yang dinilai belum optimal dalam memberikan perlindungan hukum bagi…
agi korban, serta untuk merumuskan strategi penanggulangan penipuan online yang efektif guna menjamin perlindungan hukum yang maksimal.Penelitian ini menggunakan pendekatan hukum empiris yang dikombinasikan dengan pendekatan sosiologis dan peraturan perundang-undangan. Data primer diperoleh langsung melalui wawancara dengan aparat Kepolisian Resor Kota Yogyakarta dan perwakilan Otoritas Jasa Keuangan (OJK) Daerah Istimewa Yogyakarta, sedangkan data sekunder terdiri atas bahan hukum primer dan bahan hukum sekunder yang dianalisis menggunakan metode analisis hukum kualitatif.Hasil penelitian menunjukkan bahwa penanganan tindak pidana penipuan online oleh Kepolisian Resor Kota Yogyakarta belum mampu memberikan perlindungan hukum yang maksimal bagi korban. Hal ini disebabkan oleh lamanya proses hukum serta adanya hambatan koordinasi dengan lembaga eksternal seperti Otoritas Jasa Keuangan (OJK) dan lembaga perbankan akibat regulasi yang ketat dan prosedur birokrasi yang panjang. Akibatnya, korban sering kali tidak memperoleh kepastian hukum maupun kejelasan terkait kompensasi atau pemulihan kerugian yang dialami, sehingga hak-hak mereka belum terpenuhi secara optimal.
Abstract:Public-private collaboration is a vital strategy in managing sustainable tourism destinations, integrating diverse stakeholders to balance economic growth, environmental sustainability, and social equity. Despite the hospitality…
pitality sector’s key role in tourism governance, research on its collaboration with public institutions, particularly in Makassar, Indonesia, remains limited. This study examines MaxOne Resort and Hotel Makassar to explore the mechanisms, challenges, and outcomes of public-private partnerships (PPPs) in sustainable tourism destination management (STDM). Using a qualitative case study approach, the research employs in-depth interviews, participatory observation, and policy analysis to investigate how MaxOne Resort collaborates with local government and communities to implement sustainability initiatives. The findings reveal that structured mechanisms such as formal agreements, joint projects, and stakeholder committees facilitate sustainable governance. MaxOne Resort actively engages in environmental conservation, community empowerment, and responsible tourism practices, positioning itself as a sustainability model within the hospitality sector. However, regulatory misalignments, funding constraints, and inconsistent stakeholder engagement present significant challenges. The study underscores the relevance of the Penta-Helix framework, highlighting how collaboration among government, private sector, academia, community, and media enhances the legitimacy and effectiveness of sustainability initiatives. This research contributes to the literature by providing a localized analysis of PPPs in Makassar, bridging the gap between theoretical models and practical applications. The findings offer policy recommendations to strengthen stakeholder collaboration, optimize governance structures, and support sustainable tourism development in emerging destinations.
Abstract:Bagian tepenting pada negara perekomian ini salah satunya adalah bank sentral. Bank sentral berperan penting dalam menjaga kestabilan keuangan Negara. Bank Sentral juga memiliki peran yang sangat penting dalam mengatur…
perekonomian suatu negara. Peran ini meliputi pengaturan kebijakan moneter, pengawasan perbankan, pengawasan lender of last resort, pengaturan sistem pembayaran, pengawasan stabilitas sistem keuangan, pengawasan kebijakan fiskal, dan pengawasan kebijakan moneter internasional. Dalam sintesis, Bank Sentral memainkan peran kunci dalam menjaga kestabilan perekonomian negara dan memastikan pertumbuhan ekonomi yang stabil dan berkelanjutan.