Abstract:The rapid growth of local cafes in medium-sized cities has shifted competition from product-based offerings to experience-based value creation. This study examines how service quality and store atmosphere influence customer…
mer loyalty through customer satisfaction at See You Cafe in Pinrang City. The study employed a quantitative associative-causal design involving 160 customers selected through purposive sampling, with criteria including customers aged at least 17 years and having visited See You Cafe at least twice. Data were collected using a structured questionnaire measured on a four-point Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that service quality has a positive and significant effect on customer satisfaction and customer loyalty. Store atmosphere also has a positive and significant effect on customer satisfaction, indicating that physical and sensory elements of the cafe contribute to customers’ positive evaluations. However, store atmosphere does not significantly affect customer loyalty. Customer satisfaction also does not significantly affect loyalty and does not mediate the relationship between service quality and loyalty or between store atmosphere and loyalty. These findings suggest that customer loyalty at See You Cafe is shaped more directly by service quality than by satisfaction or store atmosphere. The study implies that cafe management should prioritize improving service reliability, particularly order-serving timeliness, while maintaining a comfortable atmosphere. In addition, loyalty-building strategies should go beyond customer satisfaction by strengthening service consistency, personalization, and long-term customer engagement
Abstract:Patient satisfaction is a key indicator of health service quality and is closely related to loyalty, intention to repeat visit, and institutional reputation 1. Waiting time reflects the efficiency of the process and the…
responsiveness of services at the stages of registration, administration, and consultation which have a direct impact on the perception of quality and satisfaction 2. Literature review shows a consistent pattern: long wait times decrease satisfaction, while short, predictable wait times increase satisfaction, especially in outpatient services that have higher expectations of timeliness 3. Waiting longer than 60 minutes is associated with a significant decrease in satisfaction scores, making the management of wait time duration and variability crucial. Determining factors include queue design, health worker capacity, administrative complexity, and timeliness of doctors; Meanwhile, digital solutions (e.g. Mobile JKN) speed up the pre-visit and visit process and related to a 5.6 reduction in waiting time. This review summarizes the findings of 2015–2024, maps the determinants and mechanisms of the relationship between wait time and satisfaction, and offers managerial strategies for healthcare facilities in Indonesia and internationally 7
Abstract:The agriculture sector plays a strategic role in the national economy and is highly dependent on fertilizer availability on support crop productivity. This study aimed to analyze the effectivenss of subsidized fertilizer…
er distribution and its impact on rice productivity in the tidal lowland areas of Tanjung Lago District, Banyuasin Regency. The research employed both quantitative and qualitative descriptive approaches using a stratified random sampling method involving 60 farmers who received subsidized fertilizer and 30 farmers who did not reveive subsidizer fertilizer. The effectiveness of subsidizer fertilizer distribution was evaluated using a likert scale based on the Six Appropriateness Principles, while the impct on rice productivity was analyzed by comparing the productivity levels of the two farmer groups. The findings showed that the distribution of subsidized fertilizer was generally categorized as moderately effective, with an average effectiveness score of 71,33%. The price compliance indicator was classified as highly effective (91,66%), while location suitability was categorized as effective (81,00%). Meanwhile, quantity appropriateness, fertilizer type suitability, and timeliness of distribution were categorized as moderately effective. The findings showed that the distribution of subsidized fertilizer was generally categorized as moderately effective, with an average effectiveness score of 71.33%. The price compliance indicator was classified as highly effective (91.66%), while location suitability was categorized as effective (81.00%). Meanwhile, quantity appropriateness, fertilizer type suitability, and timeliness of distribution were categorized as moderately effective. In contrast, the fertilizer quality suitability indicator was still considered ineffective, with an effectiveness score of 55%. The use or subsidized fertilizer also contributed positively to rice productivity. Farmers receiving subsidized fertilizer achieved an average rice productivity of 3.77 ton ha⁻¹, whereas farmers who did non receive subsidized fertilizer produced an average productivity of 3.20 ton ha⁻¹. This resulted in a productivity defference of 0.57 ha⁻¹.. equivalent to approximately 17.81%.
Abstract:A complete medical record is a crucial part of healthcare delivery, serving as a communication tool between healthcare professionals, legal evidence, and the basis for evaluating and planning hospital services. The completeness…
eteness of medical record documentation, particularly in the emergency department, is an indicator of service quality that requires serious attention. The purpose of this study was to determine the percentage of completeness of identification, authentication, recording, and important reporting in the medical records of emergency patients diagnosed with hypertension at Wangaya Regional Hospital, Denpasar City. This study used a quantitative descriptive method. The population was all 330 medical records of emergency patients diagnosed with hypertension. A sample of 199 files was drawn using a probability sampling technique using a simple random sampling approach. The results showed that completeness of identification reached 100%, authentication reached 176 documents (88.44%), recording reached 174 documents (84.44%), and reporting reached 159 documents (79.90%). It can be concluded that identification had the highest level of completeness, while reporting had the lowest level of completeness. Researchers suggest that hospitals increase outreach and supervision of medical staff, especially in emergency installations, regarding the importance of completeness and timeliness of filling out medical record documents.
Abstract:The Effectiveness of Employee Performance at the Kelapa Lima Sub-District Office, Merauke Regency. This study aims to evaluate the effectiveness of employee performance at the Kelapa Lima Sub-District Office, Merauke Regency.…
ency. The research employs a descriptive qualitative approach, with data collected through interviews, observations, and document analysis. The findings indicate that employee performance is generally good but not yet optimal. The organizational characteristics show that duties and functions have been carried out properly, although challenges remain, particularly regarding employee capabilities, which affect the timeliness of task execution. The work environment is divided into external and internal environments. The external environment, which includes factors outside the organization, influences decision-making and organizational actions. The internal environment, which encompasses the organizational climate, plays a crucial role in the overall functioning of the organization. Regarding employee characteristics, there is a variation in educational levels and employee competencies, which contribute to delays in completing tasks. Efforts to improve performance are being made through training provided by the sub-district head, which gradually helps employees master their duties.
Abstract:This study aims to analyze the influence of shipping cost efficiency and freight forwarder quality on export delivery performance at PT Sinar Sawit Sentosa, a palm oil exporting company facing challenges related to rising…
g logistics costs and increasing demands for delivery timeliness. The research problem focuses on the extent to which shipping cost efficiency and the quality of freight forwarder services can improve export delivery performance in a measurable and sustainable manner. A quantitative approach was applied by collecting survey data from the company’s logistics managers and export managers to capture perceptions and experiences related to the research variables. Data analysis was conducted using structural equation modeling to examine the causal relationships among shipping cost efficiency, freight forwarder quality, and export delivery performance. The results indicate that shipping cost efficiency has a positive and significant effect on export delivery performance through reduced operational costs, improved logistics coordination, and smoother export processes. Freight forwarder quality is also proven to have a positive and significant effect through enhanced service reliability, documentation accuracy, and delivery timeliness. The conclusion confirms that the combination of cost efficiency and logistics service quality constitutes a strategic factor determining the success of corporate export delivery. The novelty of this study lies in integrating the measurement of cost efficiency and freight forwarder quality using a SEM approach applied to the Indonesian palm oil export industry, a context that has received limited empirical attention. This contribution provides empirical evidence for the development of export logistics management and strategic decision-making, enriches the academic logistics literature, and offers practical implications for improving national export competitiveness, formulating corporate policies, and managing long-term logistics partnerships based on measurable performance and efficiency orientation. The findings are expected to serve as a reference for future research and professional practice in agribusiness sectors oriented toward global markets with high logistics risks and intense competition that demand continuous, data-driven managerial innovation grounded in reliable and context-specific empirical evidence for the future of national industries.
Abstract:Abstract: The business world changes from time to time from industrial revolution 1.0 to industrial revolution 4.0. Entrepreneurs must be prepared to face these changes. Therefore, the Center of Bioindustry Entrepreneurial…
al Capacity Development (PPKWB) provided assistance and guidance to all tenants through a training program that was purposed so that tenants are ready to face change and prepared to make better changes for themselves and their environment. The methods used in this training were preparation, implementation, and evaluation. Preparations were made so that the implementation of the activity runs smoothly. The activities are carried out online with the Zoom application. The evaluation of participants was conducted by distributing questionnaires. The results were used to evaluate the implementation of the program by the team. In general, the tenants of the Faculty of Bioindustry had benefited from the training provided by PPKWB. Tenants are very satisfied with the topics given, the delivery method, and the general implementing activities process. The technical obstacles faced during the program were the timeliness of implementation, unstable network, and insufficient technical equipment for participants.
Keywords: bioindustry; change; entrepreneur; tenant; training
Abstrak: Dunia usaha berubah dari waktu ke waktu mulai revolusi industri 1.0 hingga revolusi industri 4.0. Wirausaha harus bersiap menghadapi perubahan tersebut. Oleh karena itu, Pusat Pengembangan Kapasitas Wirausaha Bioindustri (PPKWB) memberikan pendampingan dan pembinaan kepada semua tenant melalui pelatihan. Hal ini dimaksudkan agar mereka siap menghadapi perubahan dan bersiap melakukan perubahan untuk diri sendiri dan lingkungan sekitar untuk menjadi lebih baik. Metode yang digunakan dalam pelatihan ini yaitu persiapan, pelaksanaan, dan evaluasi. Persiapan dilakukan agar pelaksanaan kegiatan berjalan dengan lancar. Pelaksanaan kegiatan dilakukan secara online melalui aplikasi zoom. Evaluasi terhadap peserta dilakukan dengan membagikan kuesioner dan hasilnya dijadikan dasar untuk evaluasi pelaksanaan kegiatan oleh tim. Secara umum, para tenan Fakultas Bioindustri merasakan manfaat dari pelatihan yang diberikan oleh PPKWB. Tenant-tenant sangat puas terhadap topik yang diberikan, cara penyampaian hingga proses pelaksanaan kegiatan secara umum. Kendala teknis yang dihadapi selama pelaksanaan yaitu ketepatan waktu pelaksanaan, jaringan yang tidak stabil, serta perangkat teknis peserta yang tidak mencukupi..
Kata kunci : bioindustri; pelatihan; perubahan; tenant; wirausaha
Abstract:Abstract: The re-occurrence of the ship accident while sailing in Toba Lake shows that the operational standard procedure (SOP) on safety and security issues, which are then followed by affordable cost aspects, speed and…
timeliness, and convenience aspects have not been implemented effectively and maximally. Therefore the proponent team from the Indonesian Maritime Academy College in Medan proposed community service activities in the form of training and mentoring for target partners to provide scientific education along with the assistance of partner education facilities. The results of this activity are published in scientific journals, electronic mass media. In addition, the activity videos and the improvement of the knowledge and skills of partner HR are outcomes of this activity. The lecture and demonstration methods used in the process provide an understanding of the use of shipping safety equipment. The practice method is directly used to skill in using shipping safety equipment, of course, with the assistance of the proposing team. Observation method is done to observe the ability of partners both during the activity process and afterwards. Observation after the activity is intended to determine the impact of the activities that have been carried out.
Keywords: standard operating procedures, Toba lake, shipping safety equipment
Abstrak: Terjadinya kembali musibah kecelakaan kapal saat berlayar di Danau Toba menunjukkan bahwa standar operasional prosedur (SOP) persoalan keselamatan dan keamanan, yang selanjutnya baru diikuti dengan aspek biaya yang terjangkau, kecepatan dan ketepatan waktu, serta aspek kenyamanan belum dilaksanakan secara efektif dan maksimal. Oleh sebab itu tim pengusul yang berasal dari Perguruan Tinggi Akademi Maritim Indonesia Medan mengusulkan kegiatan pengabdian kepada masyarakat dalam bentuk pelatihan dan pendampingan terhadap mitra sasaran untuk memberikan edukasi ilmiah disertai dengan adanya bantuan sarana edukasi mitra. Hasil dari kegiatan ini dipublikasikan di jurnal ilmiah, media massa elektronik. Selain itu video kegiatan serta peningkatan pengetahuan dan keterampilan SDM mitra merupakan luaran dari kegiatan ini. Metode ceramah dan demonstrasi digunakan dalam proses memberikan pemahaman mengenai penggunaan peralatan keselamatan pelayaran. Metode praktik langsung digunakan untuk keterampilan menggunakan peralatan keselamatan pelayaran tentunya dengan pendampingan tim pengusul. Metode observasi dilakukan untuk mengamati kemampuan mitra baik selama proses kegiatan maupun sesudahnya. Evaluasi sesudah kegiatan ditujukan untuk mengetahui dampak dari kegiatan yang telah dilaksanakan.
Kata kunci: standar operasional prosedur, danau toba, peralatan keselamatan pelayaran
Abstract:Abstract: The online exam system is used to evaluate student learning, but it has some limitations. Therefore, it is necessary to research the user satisfaction of the system. This study aims to assess user satisfaction…
using the End User Computing Satisfaction (EUCS), Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI) methods. The results showed that three dimensions, namely, accuracy, ease of use, and timeliness significantly affected user satisfaction, while content and format did not have a significant effect. IPA analysis shows the majority of attributes (12 attributes) are in quadrant II, which indicates moderate satisfaction, 11 attributes in quadrant III, one attribute in quadrant I, and three attributes in quadrant IV. CSI concluded that the online exam system provides satisfactory service with a score of 77.54%.
Keywords: csi; eucs; ipa; online exam system; user satisfaction
Abstrak: Sistem ujian online digunakan untuk mengevaluasi pembelajaran mahasiswa, tetapi sistem ini memiliki beberapa keterbatasan. Karena itulah perlu penelitian kepuasan pengguna sistem tersebut. Penelitian ini bertujuan menilai kepuasan pengguna dengan menggunakan metode End User Computing Satisfaction (EUCS), Importance Performance Analisys (IPA), dan Customer Satisfaction Index (CSI). Hasil riset menunjukkan tiga dimensi yaitu, akurasi, kemudahan penggunaan, dan ketepatan waktu signifikan mempengaruhi kepuasan pengguna, sementara konten dan format tidak berpengaruh signifikan. Analisis IPA menunjukkan mayoritas atribut (12 atribut) berada di kuadran II, yang mengindikasikan kepuasan sedang, 11 atribut di kuadran III, satu atribut di kuadran I, dan tiga atribut di kuadran IV. CSI menyimpulkan sistem ujian online memberikan layanan yang memuaskan dengan skor 77,54%.
Kata kunci: csi; eucs; ipa; kepuasan pengguna; sistem ujian online
Abstract:This study aims to analyze the influence of timeliness, transparency, and the effectiveness of recommendations on audit quality at the Audit Board(BPK) of Southeast Sulawesi Province. The research focuses on an economic-financial…
financial perspective, namely how these three variables play a role in improving the efficiency of fiscal governance, public spending accountability, and the effectiveness of state financial oversight. Research data were obtained through questionnaire distribution and audit document analysis. The results show that timeliness has a significant effect on audit quality because it is able to maintain the relevance of findings and accelerate follow-up. Transparency has a significant effect on increasing public trust and auditor credibility. The effectiveness of recommendations has the strongest influence on audit quality because it determines the implementation of financial governance improvements in audited entities. This study emphasizes the importance of promoting a fast, open, and responsive audit system to improve the quality of state financial management