Abstract:The rapid advancement of digital technologies has fundamentally restructured the nature of work and transformed the roles, practices, and strategies of Human Resource Management (HRM). This article presents a systematic…
review of HRM challenges and opportunities within digital workplace environments, drawing on peer-reviewed literature published between 2015 and 2024. Five core dimensions of digital HRM transformation are examined: technology-based talent acquisition, remote and hybrid workforce management, continuous digital competency development, people analytics and data-driven decision-making, and the ethics of algorithmic management. The findings reveal that while digitalization enhances HR efficiency and organizational agility, it simultaneously introduces complex challenges related to employee well-being, digital equity, and data privacy. This article further proposes the Digital HRM Maturity Model as a conceptual framework offering organizations a structured pathway toward sustainable, human-centered digital transformation. Managerial implications and future research directions are discussed accordingly.
Abstract:This study seeks to examine the impact of kinship-based recruiting practices (nepotism) on the reduction in educational staff performance at Bosowa University, with an emphasis on mass recruitment in 2025, which is expected…
ted to include features of nepotism. An explanatory survey design is combined with a quantitative approach in the study methodology. The 107 educational staff members of Bosowa University in 2026 make up the study population, and a complete sampling technique is used. Questionnaires, interviews, observations, and personnel data recording were used to gather data. Descriptive statistics, basic linear regression, and various tests were employed in data analysis. Kinship-based recruitment procedures fall into the top category, according to the study's results (score 4.17). An estimated 52% of the 42 educational employees hired between 2023 and 2025 did so through non-competitive means that included nepotism. The performance of education staff hired prior to 2023 (score 3.70) and those hired between 2023 and 2025 (score 2.31) differs significantly, by 37.6%. 48.3% of the reduction in performance is positively and significantly impacted by family-based recruitment techniques. For education staff hired through non-merit methods, this report suggests implementing a meritocracy system, thorough HR audits, and competency improvement initiatives.
Abstract:The manufacturing sector in Indonesia, particularly within the aluminum fabrication and extrusion industry, is currently navigating a period of intense structural transition. Historically characterized by a focus on physical…
ical output and technical specifications, enterprises are now increasingly compelled to adopt a service-dominant logic to maintain competitive viability. This research report investigates the strategic implementation of human resource development programs at NJS Alumunium, focusing on the dual-pathway integration of technical competence (hard skills) and interpersonal proficiencies (soft skills). Utilizing the SERVQUAL framework as a primary evaluative tool, the analysis explores how specific technical abilities, such as CNC machining, precision welding, and CAD design, intersect with soft skills like emotional intelligence, communication, and proactive problem-solving to drive customer satisfaction. The study synthesizes data from contemporary Indonesian industrial policies, including "Making Indonesia 4.0," and academic frameworks such as Workplace Learning (WPL) and Total Quality Management (TQM). Findings indicate that while technical mastery is a prerequisite for entry into the high-end aluminum market, soft skills serve as the critical differentiator in fostering customer loyalty and bridging the gap between expectation and perception. The report further details the role of management information systems, the impact of local cultural paternalism in leadership, and the emergence of green capabilities as essential components of a modern competency strategy. The proposed developmental model advocates for a continuous, mentored, and digitally-enabled training ecosystem that aligns organizational capabilities with the sophisticated demands of both domestic and international consumers.
Abstract:Perkembangan teknologi digital mendorong munculnya inovasi di sektor keuangan yang dikenal sebagai financial technology (fintech), salah satunya melalui penggunaan aplikasi e-wallet. Generasi Z sebagai generasi yang tumbuh…
uh di era digital menjadi kelompok yang paling cepat mengadopsi teknologi keuangan tersebut. Penelitian ini bertujuan untuk menganalisis implementasi pemanfaatan fintech melalui aplikasi e-wallet serta pengaruhnya terhadap minat penggunaan di kalangan Generasi Z di Kota Medan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode deskriptif dan asosiatif. Data diperoleh melalui penyebaran kuesioner kepada 120 responden Generasi Z yang berdomisili di Kota Medan dan telah menggunakan aplikasi e-wallet. Teknik analisis data yang digunakan meliputi uji instrumen, uji asumsi klasik, analisis regresi, serta uji hipotesis dengan uji t dan uji F. Hasil penelitian menunjukkan bahwa implementasi pemanfaatan fintech melalui aplikasi e-wallet berpengaruh positif terhadap minat penggunaan di kalangan Generasi Z. Faktor-faktor seperti kemudahan penggunaan, manfaat yang dirasakan, keamanan transaksi, promosi dan insentif, serta pengaruh sosial dan gaya hidup digital berperan penting dalam meningkatkan minat Generasi Z terhadap penggunaan e-wallet. Penelitian ini diharapkan dapat memberikan kontribusi bagi pengembangan literasi keuangan digital serta menjadi bahan pertimbangan bagi penyedia layanan fintech dalam merancang layanan yang sesuai dengan karakteristik Generasi Z.
Abstract:Digitalisasi layanan kesehatan telah menjadi fondasi utama dalam pengembangan smart hospital di berbagai negara, termasuk Indonesia. RSUD Arifin Ahmad Pekanbaru sebagai rumah sakit rujukan tingkat provinsi menghadapi tantangan…
tangan kompleks terkait koordinasi antar unit, integrasi data, serta efektivitas alur pelayanan. Penelitian ini bertujuan menganalisis implementasi digitalisasi layanan antar unit di RSUD Arifin Ahmad dan menilai kontribusinya terhadap peningkatan kinerja pelayanan dan kesiapan rumah sakit menuju konsep Rumah Sakit Cerdas. Metode penelitian menggunakan pendekatan kualitatif melalui wawancara mendalam, observasi langsung, dan analisis dokumen yang terkait dengan SIMRS, Rekam Medis Elektronik (RME), serta sistem pendukung digital lainnya. Analisis data dilakukan menggunakan model Miles dan Huberman, yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa sebelum digitalisasi, layanan antar unit masih didominasi proses manual, yang mengakibatkan tingginya waktu tunggu, kesalahan input, dan koordinasi yang kurang efektif. Setelah implementasi digitalisasi, terjadi peningkatan signifikan pada aspek kecepatan pelayanan, sinkronisasi data real-time, transparansi proses, serta keselamatan pasien. Namun demikian, penelitian juga menemukan sejumlah tantangan seperti variasi literasi digital pegawai, kebutuhan peningkatan infrastruktur TI, resistensi terhadap perubahan, serta isu keamanan data. Temuan ini menegaskan bahwa digitalisasi layanan antar unit tidak hanya meningkatkan mutu pelayanan, tetapi juga menjadi prasyarat fundamental dalam mewujudkan RSUD Arifin Ahmad sebagai Rumah Sakit Cerdas yang adaptif, efisien, dan terintegrasi. Penelitian ini memberikan kontribusi teoretis melalui integrasi konsep Technology Acceptance Model, Reinventing Government, dan Smart Hospital Framework sebagai dasar analisis transformasi digital di sektor kesehatan.
Abstract:This study aims to deepen the understanding of the contribution of promotion and branding to increasing customer satisfaction at PT. Ino Wangsa Binjai. The study used primary data with a population of 300 buyers, and 75…
respondents were selected as samples through calculations using the Slovin formula. The analysis techniques applied were quantitative, including validity tests, reliability, classical assumptions, simple linear regression, and hypothesis testing through t-tests and coefficients of determination (R²). Based on the analysis results, the promotional mix variable (E_Prmsi) obtained a t-count value of -1.824 with a significance level of 0.072 (> 0.05), while the t-table was 1.99346. Because the t-count is smaller than the t-table, it can be concluded that the promotional mix does not have a significant effect on customer satisfaction. In addition, a negative t-value indicates that the direction of the relationship between the promotional mix and customer satisfaction is not in line. Conversely, the partial test shows that the company's brand variable has a significant effect on customer satisfaction with a significance value of 0.00 (< 0.05). Therefore, the first hypothesis (H1) is declared accepted. From the results of the determination coefficient test, the R Square value is 0.495, which indicates that 49.5% of changes in customer satisfaction can be explained by the company's promotional mix and brand factors, while the remaining 50.5% is influenced by other variables not examined in this study. As a recommendation, the management of PT. Ino Wangsa Binjai, especially the branch manager, is advised to implement a more cost-effective, efficient, and targeted promotional strategy, as well as utilizing social media such as Facebook, Instagram, Twitter, and print media such as newspapers to convey promotional information more effectively.
Abstract:Work stress and motivation are two factors that can influence the increase or decrease in employee performance. This study aims to determine and analyze the effect of work stress and work motivation on employee performance…
ce at the Siantar City Manpower Office. The focus of the study is limited to two independent variables, namely work stress and work motivation, and one dependent variable, namely employee performance. The formulation of the problem raised is whether work stress and work motivation affect employee performance. The population in this study amounted to 58 people who were also used as samples. The approach used is quantitative, with data collection through questionnaires and using secondary data. The data analysis technique used is multiple linear regression, with hypothesis testing through the t-test (partial), F-test (simultaneous), and the Coefficient of Determination (R²). The results of the study show a regression model Y = 0.550 + 0.447X₁ + 0.398X₂, where X₁ is work stress and X₂ is work motivation. Partially, work stress has a significant effect on employee performance with a significance value of 0.001 (<0.05) and a t-count of 3.543 (> t-table 1.673). Work motivation also shows a partial significant effect with a significance value of 0.002 (<0.05) and a t-count of 3.225 (> t-table 1.673). Simultaneously, both variables have a significant effect on employee performance, with a significance value of 0.000 (<0.05) and an F-count of 34.156 (> F-table 3.17). The coefficient of determination (R²) of 0.554 indicates that 55.4% of the variation in employee performance is influenced by work stress and work motivation, while the remaining 44.6% is influenced by other factors outside this study. Thus, the relationship between work stress, work motivation, and employee performance is quite strong but not dominant.
Abstract:Perkembangan financial technology (fintech) khususnya layanan pinjaman online memberikan kemudahan bagi masyarakat dalam memperoleh dana secara cepat melalui sistem elektronik. Namun, dalam praktiknya sering terjadi penagihan…
gihan hutang oleh kreditur sebelum jatuh tempo cicilan yang telah disepakati dalam perjanjian. Penelitian ini bertujuan untuk menganalisis keabsahan penagihan hutang sebelum jatuh tempo serta akibat hukum yang timbul dari praktik tersebut. Metode penelitian yang digunakan adalah penelitian hukum normatif dengan pendekatan perundang-undangan dan konseptual. Hasil penelitian menunjukkan bahwa penagihan hutang sebelum jatuh tempo bertentangan dengan Pasal 1759 Kitab Undang-Undang Hukum Perdata karena hak kreditur untuk menagih baru lahir setelah utang mencapai waktu jatuh tempo. Tindakan tersebut tidak dapat dikategorikan sebagai wanprestasi, melainkan lebih tepat dikualifikasikan sebagai perbuatan melawan hukum sebagaimana diatur dalam Pasal 1365 KUH Perdata. Selain itu, praktik tersebut juga melanggar prinsip perlindungan konsumen dalam sektor jasa keuangan yang diatur oleh Otoritas Jasa Keuangan.
Abstract:Perkembangan era digital telah mendorong inovasi di sektor jasa keuangan melalui Financial Technology (fintech), khususnya dalam bidang pembiayaan dan kredit digital. Fintech lending menjadi salah satu sektor dengan pertumbuhan…
umbuhan tercepat di Indonesia karena menawarkan kemudahan, kecepatan, serta efektivitas transaksi keuangan yang tidak terbatas oleh ruang dan waktu. PT Commerce Finance dan PT Shopee International Indonesia, di bawah pengawasan Otoritas Jasa Keuangan (OJK), bekerja sama menghadirkan inovasi berupa Shopee PayLater. Fasilitas ini merupakan pinjaman berbasis teknologi dengan skema pembayaran tertunda serta promosi bunga 0% untuk pinjaman awal dalam jangka waktu 30 hari. Dalam praktiknya, perjanjian Shopee PayLater menggunakan perjanjian baku sebagaimana diatur dalam Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Namun demikian, perjanjian tersebut memiliki kelemahan karena tidak memuat klausula yang secara tegas mengatur tanggung jawab pengembalian pinjaman apabila debitur meninggal dunia. Kondisi ini menimbulkan ketidakpastian hukum, mengingat berdasarkan Pasal 833 ayat (1) Kitab Undang-Undang Hukum Perdata, kewajiban utang debitur tidak hapus karena kematian, melainkan beralih kepada ahli waris. Penelitian ini menggunakan metode penelitian hukum normatif dengan pendekatan perundang-undangan dan pendekatan konseptual. Bahan hukum dikumpulkan melalui studi kepustakaan dan dianalisis secara deskriptif-analitis. Hasil penelitian menunjukkan bahwa tanggung jawab pengembalian pinjaman Shopee PayLater tetap melekat dan dibebankan pada harta peninggalan debitur sebagaimana diatur dalam Kitab Undang-Undang Hukum Perdata. Namun, perlindungan hukum bagi kreditur belum optimal karena tidak adanya klausula khusus yang mengatur akibat hukum kematian debitur. Oleh karena itu, penerapan asuransi kredit direkomendasikan sebagai bentuk perlindungan hukum preventif guna memberikan kepastian hukum bagi kreditur sekaligus melindungi ahli waris dari risiko beban utang yang berkepanjangan.
Abstract:Advances in information and communication technology have spurred substantial changes in legal transaction procedures in Indonesia, primarily through the utilization of electronic agreements. Agreements that were previously…
sly made in traditional paper formats are now frequently conducted digitally, raising legal concerns regarding their legality, validity, evidence, and legal protection for the involved parties, particularly consumers. Although electronic agreements are normatively recognized in the Civil Code (KUHP) and the Law on Electronic Information and Transactions, practical implementation issues persist, leading to legal uncertainty. This research employs a normative legal methodology utilizing statutory, conceptual, and comparative approaches. Data was obtained through a literature review of primary, secondary, and tertiary legal sources related to electronic agreements and civil legal protection. Qualitative descriptive analysis was conducted to investigate the legal status of electronic agreements and the legal protection available for the parties within the Indonesian legal framework. The discussion results indicate that electronic agreements possess legal validity and binding force equivalent to traditional agreements, provided they meet the criteria for a valid agreement as outlined in Article 1320 of the Civil Code and the provisions of the Information Technology Law. Legal protection in electronic agreements encompasses legal certainty, the recognition of electronic document and signature evidence, and consumer protection against detrimental standard clauses. Nevertheless, challenges remain in establishing party identification, ensuring the integrity of digital contracts, and addressing power imbalances between commercial entities and consumers. This study concludes that while electronic agreements are legally recognized under Indonesian civil law, enhancing legal protection requires strengthened regulations, consistent law enforcement, and improved legal and digital literacy among the public to ensure secure, fair, and equitable electronic transactions.