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PELATIHAN PUBLIC SPEAKING BERBASIS TEKNOLOGI INFORMASI DI KELURAHAN JOHAR BARU

Safitri, Dini
Abstract: Abstract: This community service aims to empower people who are members of the Yasayan Senyum Ibu Indonesia (YSII), so that they dare to appear to do public speaking. Empowerment needs to be done, considering the number… of Foundation activities that require public speaking skills. The empowerment method used in this service has three stages. The first stage is to introduce and teach participants, how to find material or material to be delivered in public speaking, using the internet. After the material is obtained, they are asked to arrange the sentences that will be delivered in public speaking, then practice them one by one. The second method is to teach and practice the participants to hear a lot while memorizing the words that have been heard, to be memorized and repeated. This method is the basic method of public speaking, which relies a lot on memory, based on what is heard, then memorized. After memorizing, recited in public speaking activities. The third method is one by one the participants learn to recite flat voice intonation, as a basic technique in public speaking. The results of this service are public speaking modules that will be made HKI, popular articles in online media, and scientific articles in public service journals.   Keywords: Public Speaking, Internet, Information Technology   Abstrak: Pengabdian ini bertujuan untuk memberdayakan masyarakat yang tergabung dalam Yasayan Senyum Ibu Indonesia (YSII), agar berani tampil untuk melakukan public speaking. Pemberdayaan ini perlu dilakukan, mengingat banyaknya kegiatan Yayasan yang memerlukan keterampilan public speaking. Metode pemberdayaan yang digunakan dalam pengabdian ini ada tiga tahap. Tahap pertama, adalah mengenalkan dan mengajarkan kepada para peserta, cara mencari bahan atau materi yang akan disampaikan dalam public speaking, dengan menggunakan internet. Setelah bahan di dapatkan, mereka diminta untuk menyusun kalimat yang akan disampaikan di dalam public speaking, kemudian mempraktikannya satu-persatu. Metode kedua adalah mengajarkan dan mempraktikan kepada para peserta untuk banyak mendengar sekaligus menghafalkan kata-kata yang telah didengar, untuk dihapalkan dan diulang kembali. Metode ini adalah metode dasar public speaking, yang banyak mengandalkan daya ingat, berdasarkan dari apa yang didengar, kemudian dihapalkan. Setelah hapal, dilafalkan dalam kegiatan public speaking. Metode ketiga adalah satu persatu peserta belajar melafalkan intonasi suara datar, sebagai teknik dasar dalam public speaking. Hasil dari kegiatan pengabdian ini adalah modul public speaking yang akan dibuat HKI, artikel popular di media online, adan artikel ilmiah di jurnal pengadian masyarakat.   Kata Kunci: Public Speaking, Internet, Teknologi informasi  

GEMA MADANI SEBAGAI KEBIJAKAN PUBLIK YANG PARTISIPATIF DI KOTA TASIKMALAYA

Heryani, Ani
Abstract: Abstract: Community service carried out in the City of Tasikmalaya has the purpose of providing an understanding to the public related to the implementation of Tasikmalaya Mayor Regulation Number 8 of 2016 concerning Implementation… lementation of Independent Guidelines, Competitive and Innovative Community Movement Programs in the City of Tasikmalaya and Mayor Regulation No. 3 of 2017 concerning Amendments to Regulations Mayor of Tasikmalaya Number 8 of 2016 concerning Guidelines for the Implementation of Independent, Competitive and Innovative Community Movement Programs in the City of Tasikmalaya. The results of this activity were an increase in the knowledge, understanding and motivation of the community to implement the Gema Madani Program and find appropriate assistance patterns related to community empowerment in the context of implementing the Gema Madani Program. Keywords: Implementation, community empowerment. Abstrak : Pengabdian kepada masyarakat yang dilaksanakan di Kota Tasikmalaya memiliki tujuan memberikan pemahaman kepada masyarakat terkait dengan implementasi Peraturan Walikota Tasikmalaya Nomor 8 Tahun 2016 Tentang Pedoman Pelaksanaan Program Gerakan Masyarakat Mandiri, Berdaya Saing dan Inovatif di Kota Tasikmalaya dan Peraturan Walikota Nomor 3 Tahun 2017 tentang Perubahan Atas Peraturan Walikota Tasikmalaya Nomor 8 Tahun 2016  Tentang Pedoman Pelaksanaan Program Gerakan Masyarakat Mandiri, Berdaya Saing dan Inovatif di Kota Tasikmalaya. Hasil dari kegiatan ini adalah adanya peningkatan pengetahuan,  pemahaman dan motivasi dari masyarakat untuk melaksanakan Program Gema Madani dan menemukan pola pendampingan yang tepat terkait dengan pemberdayaan masyarakat dalam rangka pelaksanaan Program Gema Madani. Kata kunci : Implementasi, pemberdayaan masyarakat.

ANALYSIS OF MAXIM APPLICATION ACCEPTANCE AND SATISFACTION USING THE UTAUT2 MODEL IN MANOKWARI

Tedang, Vilna Wati, Marini, Lion Ferdinand, Kweldju, Alex De
Abstract: Abstract: The increasing use of the Maxim ride-hailing application in Manokwari highlights the need to understand the factors influencing user acceptance and satisfaction. However, the growing number of users does not necessarily&#8230; cessarily reflect a high level of technology acceptance and user satisfaction. This study aims to examine the effects of performance expectancy, effort expectancy, facilitating conditions, and habit on behavioral intention, as well as the effect of behavioral intention on user satisfaction among Maxim users in Manokwari. A quantitative approach based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) was employed. Data were collected through questionnaires using a purposive sampling technique from 156 valid respondents and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results show that performance expectancy (β = 0.343, p < 0.001), effort expectancy (β = 0.191, p = 0.002), facilitating conditions (β = 0.142, p = 0.029), and habit (β = 0.359, p < 0.001) positively and significantly influence behavioral intention. Furthermore, behavioral intention positively and significantly affects user satisfaction (β = 0.771, p < 0.001). These findings confirm the applicability of the UTAUT2 model and provide practical insights for Maxim management and application developers to improve service quality and user satisfaction.   Keywords: behavioral intention; effort expectancy; facilitating conditions; habit; performance expectancy; user satisfaction.     Abstrak: Meningkatnya penggunaan aplikasi transportasi daring Maxim di Manokwari mendorong perlunya memahami faktor-faktor yang memengaruhi penerimaan teknologi dan kepuasan pengguna. Namun, peningkatan jumlah pengguna belum tentu mencerminkan tingginya tingkat penerimaan teknologi dan kepuasan pengguna. Penelitian ini bertujuan menganalisis pengaruh performance expectancy, effort expectancy, facilitating conditions, dan habit terhadap behavioral intention, serta pengaruh behavioral intention terhadap user satisfaction pada pengguna aplikasi Maxim di Manokwari. Penelitian ini menggunakan pendekatan kuantitatif berdasarkan model Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). Data dikumpulkan melalui kuesioner menggunakan teknik purposive sampling terhadap 156 responden dan dianalisis menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan SmartPLS 4.0. Hasil penelitian menunjukkan bahwa performance expectancy (β = 0,343; p < 0,001), effort expectancy (β = 0,191; p = 0,002), facilitating conditions (β = 0,142; p = 0,029), dan habit (β = 0,359; p < 0,001) berpengaruh positif dan signifikan terhadap behavioral intention. Selanjutnya, behavioral intention berpengaruh positif dan signifikan terhadap user satisfaction (β = 0,771; p < 0,001). Temuan ini menegaskan penerapan model UTAUT2 serta memberikan masukan bagi manajemen Maxim dan pengembang aplikasi untuk meningkatkan kualitas layanan dan kepuasan pengguna.   Kata kunci: behavioral intention; effort expectancy; facilitating conditions; habit; performance expectancy; user satisfaction.  

WEB-BASED ELEMENTARY SCHOOL SELECTION DECISION SUPPORT SYSTEM USING A COMBINATION OF SMART AND TOPSIS METHODS

Maharani, Dewi, Marpaung, Nasrun
Abstract: Abstract: Choosing the right elementary school is a crucial milestone for a child's future. However, the large number of school options in Asahan Regency with diverse criteria such as accreditation, facilities, fees, curriculum,&#8230; riculum, and accessibility often makes it difficult for parents. Decision-making tends to be based on subjective word-of-mouth recommendations, which risks triggering bias. This research aims to develop an adaptive and objective web-based elementary school selection Decision Support System (DSS) framework to minimize such bias. The system is designed using a hybrid model that combines the Simple Multi-Attribute Rating Technique (SMART) method as a dynamic criteria weighting engine based on parents' preferences, and the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method to rank ten alternative schools. System testing was conducted through black-box testing functionality and empirical accuracy testing using Spearman Rank Correlation involving 40 respondents. The black-box testing results confirmed that all main system operations ran perfectly with a 100% success rate. Validity testing demonstrated very high accuracy, with a Spearman correlation coefficient of 0.89, demonstrating significant alignment between the system's recommendations and actual choices on the ground. Thus, the SMART-TOPSIS framework has proven reliable as a data-driven approach to helping parents choose the best elementary school. Keywords: decision support system; elementary school; SMART; TOPSIS   Abstrak: Memilih sekolah dasar yang tepat merupakan tonggak awal krusial bagi masa depan anak. Namun, banyaknya pilihan sekolah di Kabupaten Asahan dengan keberagaman kriteria seperti akreditasi, fasilitas, biaya, kurikulum, dan aksesibilitas sering kali menyulitkan orang tua. Pengambilan keputusan pun cenderung didasarkan pada rekomendasi subjektif dari mulut ke mulut, yang berisiko memicu bias. Penelitian ini bertujuan mengembangkan kerangka kerja Sistem Pendukung Keputusan (SPK) pemilihan sekolah dasar berbasis web yang adaptif dan objektif guna meminimalkan bias tersebut. Sistem dirancang menggunakan model hibrida yang mengombinasikan metode *Simple Multi-Attribute Rating Technique* (SMART) sebagai mesin pembobotan kriteria dinamis sesuai preferensi orang tua, serta metode *Technique for Order of Preference by Similarity to Ideal Solution* (TOPSIS) untuk memeringkat sepuluh sekolah alternatif. Pengujian sistem dilakukan melalui uji fungsionalitas *black-box testing* dan uji akurasi empiris menggunakan Korelasi Peringkat Spearman dengan melibatkan 40 responden. Hasil *black-box testing* mengonfirmasi seluruh operasi utama sistem berjalan sempurna dengan tingkat keberhasilan 100%. Uji validitas menunjukkan akurasi sangat tinggi dengan koefisien korelasi Spearman sebesar 0,89, membuktikan keselarasan signifikan antara rekomendasi sistem dan pilihan nyata di lapangan. Dengan demikian, kerangka SMART-TOPSIS ini terbukti andal sebagai pendekatan berbasis data untuk membantu orang tua memilih sekolah dasar terbaik. Kata kunci: sekolah dasar; sistem pendukung keputusan; SMART; TOPSIS

IMPLEMENTATION OF XGBOOST FOR PREDICTING STUDENT GRADUATION USING SIMULATED DATASET

Anggraeni, Dewi, Sri Rezki Maulina Azmi
Abstract: Abstract: Student graduation is an urgent matter that is an indicator of the success of a university in producing its learning output. Several factors influence student graduation such as GPA, attendance, late taking credits,&#8230; dits, and lack of student involvement in academic activities. The urgency of this research, universities need a method that is able to predict student graduation early so that it can provide academic intervention to students who have the potential to experience delays or fail to graduate. However, limited access to real academic data is often an obstacle in the development of predictive models, Therefore, this study aims to implement the XGBoost algorithm to predict student graduation based on several academic variables, namely the Cumulative Grade Point Average (GPA), the number of credits taken, the percentage of attendance, and the average grade of students. Model training using the XGBoost algorithm using a simulation dataset of 500 students who are labeled as graduating into two classes, namely passed and failed. The results of the study showed that the classification performance was very good with an accuracy value of 99.6%, Precision 99.7%, recall 99.4%.      Keywords: xgboost algorithm; data mining; student graduation     Abstrak: Kelulusan mahasiswa merupakan hal urgensi yang menjadi indikator keberhasilan sebuah perguruan tinggi dalam menghasilkan output pembelajarannya. Beberapa Faktor yang mempengaruhi kelulusan mahasiswa seperti IPK, kehadiran, keterlambatan pengambilan SKS, serta kurangnya keterlibatan mahasiswa dalam aktifitas akademik. Yang menjadi urgensi penelitian ini, Perguruan tinggi memerlukan suatu metode yang mampu memprediksi kelulusan mahasiswa secara dini sehingga dapat memberikan intervensi akademik kepada mahasiswa yang berpotensi mengalami keterlambatan atau tidak lulus. Namun, keterbatasan akses terhadap data akademik riil sering menjadi kendala dalam pengembangan model prediksi, Oleh karena itu, penelitian ini bertujuan mengimplementasikan algoritma XGBoost untuk memprediksi kelulusan mahasiswa berdasarkan beberapa variabel akademik, yaitu Indeks Prestasi Kumulatif (IPK), jumlah SKS yang ditempuh, persentase kehadiran, dan nilai rata-rata mahasiswa. Pelatihan model menggunakan algoritma XGBoost dengan menggunakan dataset simulasi 500 mahasiswa yang diberi label kelulusan menjadi dua kelas yaitu lulus dan tidak lulus. Hasil penelitian menunjukan bahwa performance klasifikasi yang sangat baik dengan nilai accurasi sebesar 99,6%, Precision 99,7%, recall 99,4%. Kata kunci: algoritma xgbosst; kelulusan mahasiswa; penambangan data

PREDICTING TEA HARVEST PRODUCTION AT BAH BUTONG USING RANDOM FOREST AND HISTORICAL DATA

Prayoga, Hafizd, Ramadhan Nasution, Yusuf
Abstract: Abstract: Accurate forecasts of tea harvest production are important for workforce planning, factory operations, and marketing decisions, yet conventional estimation in plantations often relies on field experience and can&#8230; n be biased and less adaptive to changing conditions. This study aims to develop a Random Forest Regression model to predict tea harvest production at the Bah Butong tea plantation using historical operational and climate-related data. The dataset consists of 60 monthly records (2020–2024) with six predictor variables: rainfall (mm), number of rainy days, pest level, weed level, number of harvested trees and land area. Data were split into 80% training (48 samples) and 20% testing (12 samples). Model hyperparameters were optimized using RandomizedSearchCV with RepeatedKFold cross-validation (5 folds, 3 repeats). The tuned model achieved MSE of 668,980,524.45, RMSE of 25,864.66 kg, MAE of 19,838.69 kg, and MAPE of 7.59% on the test set. The results indicate that the model can provide practical production estimates, with errors averaging about 7–8% of the actual production. Feature importance analysis shows that the number of harvested tea bushes and cultivated area contribute most to predictions. Future work should extend the historical period and incorporate time-based features (seasonality/lag) for improved forecasting.             Keywords: hyperparameter tuning; production prediction; random forest; regression; tea harvest   Abstrak: Perkiraan akurat produksi panen teh sangat penting untuk perencanaan tenaga kerja, operasional pabrik, dan keputusan pemasaran, namun estimasi konvensional di perkebunan seringkali bergantung pada pengalaman lapangan dan dapat bias serta kurang adaptif terhadap perubahan kondisi. Studi ini bertujuan untuk mengembangkan model Regresi Random Forest untuk memprediksi produksi panen teh di perkebunan teh Bah Butong menggunakan data operasional dan data terkait iklim historis. Dataset terdiri dari 60 catatan bulanan (2020–2024) dengan enam variabel prediktor: curah hujan (mm), jumlah hari hujan, tingkat hama, tingkat gulma, jumlah pokok panen, dan luas lahan. Data dibagi menjadi 80% data pelatihan (48 sampel) dan 20% data pengujian (12 sampel). Parameter model dioptimalkan menggunakan RandomizedSearchCV dengan validasi silang RepeatedKFold (5 lipatan, 3 pengulangan). Model yang telah disempurnakan mencapai MSE sebesar 668.980.524,45, RMSE sebesar 25.864,66 kg, MAE sebesar 19.838,69 kg, dan MAPE sebesar 7,59% pada set data uji. Hasil tersebut menunjukkan bahwa model dapat memberikan estimasi produksi yang praktis, dengan kesalahan rata-rata sekitar 7–8% dari produksi aktual. Analisis kepentingan fitur menunjukkan bahwa jumlah semak teh yang dipanen dan luas lahan budidaya paling berkontribusi pada prediksi. Pekerjaan selanjutnya harus memperpanjang periode historis dan menggabungkan fitur berbasis waktu (musiman/lag) untuk peramalan yang lebih baik.   Kata kunci: panen teh; prediksi produksi; random forest; regresi; tuning parameter

STUDENT ACADEMIC ACHIEVEMENT CLUSTERING USING FUZZY C-MEANS ALGORITHM

Selina, Natria, Sriani, Sriani
Abstract: Abstract: Academic achievement mapping is an important process in higher education to support effective academic monitoring and guidance. In practice, student grouping is often conducted manually by academic staff using&#8230; simple criteria such as Grade Point Average (GPA) thresholds and subjective judgment, without systematic data analysis. This study aims to apply the Fuzzy C-Means (FCM) clustering algorithm to objectively group students based on their academic achievement levels. The dataset consists of academic records from 179 sixth-semester students of the Computer Science Study Program at Universitas Islam Negeri Sumatera Utara, where 160 eligible students are processed in the FCM calculation. Three variables are used: cumulative GPA, total completed credits, and the total number of low grades (D/E). The FCM algorithm automatically performs the mapping and groups students into three categories, namely excellent, stable, and at-risk students. Cluster quality is evaluated using the Silhouette Score and Davies–Bouldin Index, showing satisfactory clustering performance. The results indicate that the proposed approach provides a data-driven and objective basis for academic decision support.             Keywords: academic achievement; clustering; fuzzy c-means; student     Abstrak: Pemetaan pencapaian akademik mahasiswa merupakan proses penting dalam pendidikan tinggi untuk mendukung pemantauan dan pembinaan akademik yang tepat sasaran. Dalam praktiknya, pengelompokan mahasiswa masih sering dilakukan secara manual oleh pihak akademik berdasarkan kriteria sederhana, seperti batasan Indeks Prestasi Kumulatif (IPK) dan penilaian subjektif, tanpa analisis data yang sistematis. Penelitian ini bertujuan menerapkan algoritma Fuzzy C-Means (FCM) untuk mengelompokkan mahasiswa secara objektif berdasarkan tingkat pencapaian akademik. Data penelitian berasal dari 179 mahasiswa semester enam Program Studi Ilmu Komputer Universitas Islam Negeri Sumatera Utara, dengan 160 mahasiswa memenuhi kriteria dan diproses menggunakan algoritma FCM. Variabel yang digunakan meliputi IPK kumulatif, jumlah SKS yang telah ditempuh, dan total nilai rendah (D/E). Proses pemetaan sepenuhnya dilakukan oleh algoritma FCM dan menghasilkan tiga kategori mahasiswa, yaitu unggul, stabil, dan berisiko. Evaluasi menggunakan Silhouette Score dan Davies–Bouldin Index menunjukkan kualitas pengelompokan yang cukup baik.   Kata kunci: fuzzy c-means; clustering; mahasiswa; pencapaian akademik

ANALYTIC NETWORK PROCESS IN DETERMINING RECIPIENTS OF EDUCATION GRANTS NORTH SUMATRA PROVINCE

Putri, Adelia Fariza, Fakhriza, M
Abstract: This study aims to apply the Analytic Network Process (ANP) method as a decision support tool in determining the eligibility of education grant recipients in North Sumatra Province. The background of this research arises&#8230; from the large number of grant applicants compared to the available budget, as well as the absence of clear and objective evaluation standards. The ANP method was chosen because it allows the interdependence between assessment criteria such as institutional feasibility, performance and achievement, social and educational impact, and accountability and transparency to be analyzed comprehensively. Data were obtained through interviews, documentation, and observation at the North Sumatra Provincial Education Office. The results of the ANP model show that the criterion with the highest weight is accountability and transparency (0.44), followed by social and educational impact (0.31). Among the three alternatives, community-based education foundations (A2) obtained the highest total weight (0.30), indicating that they are the most eligible recipients of education grants. The implementation of the ANP-based decision support system produces valid and consistent ranking results (CR < 0.1), enabling faster, fairer, and more transparent decision-making. Therefore, the ANP method contributes significantly to improving governance, objectivity, and accountability in the distribution of education grants in North Sumatra Province.

MULTI-FACE EMOTION DETECTION USING CONVOLUTIONAL NEURAL NETWORKS TINY FACE DETECTOR

Istioso, Jason, Gerard, Jeremiah, Marcheleno, Marco, Maulana, Muhammad Akbar
Abstract: Abstract: Understanding students’ emotional conditions is important for evaluating engagement and learning atmosphere in classroom environments. However, conventional evaluation methods are often subjective and difficult&#8230; lt to apply in real time. Therefore, this study proposes a real-time multi-face emotion detection system designed for classroom learning environments. The system integrates a CNN-based Tiny Face Detector for multi-scale face localization with a convolutional neural network to classify seven facial emotions: angry, disgust, fear, happy, sad, surprise, and neutral. Experimental evaluation was conducted using classroom video data under varying lighting conditions, face orientations, partial occlusions, and different numbers of detected faces per frame. The proposed system achieves stable real-time performance with processing speeds ranging from 10–20 FPS, depending on face density. The results show higher recognition performance for expressive emotions, while subtle emotions remain more challenging. Overall classification accuracy reaches above 80% when emotion predictions are aggregated across multiple faces and time windows. These results indicate that the proposed system is suitable for objective analysis of emotional dynamics in classroom environments and supports the deployment of lightweight emotion-aware monitoring systems for educational applications. Keywords: classroom monitoring; convolutional neural network; facial emotion recognition; multi-face detection; tiny face detector.   Abstrak: Pemahaman terhadap kondisi emosional mahasiswa penting untuk mengevaluasi keterlibatan dan suasana pembelajaran di kelas. Namun, metode evaluasi konvensional umumnya bersifat subjektif dan sulit diterapkan secara real-time. Oleh karena itu, penelitian ini mengusulkan sistem deteksi emosi multi-wajah secara real-time yang dirancang untuk lingkungan pembelajaran di kelas. Sistem mengintegrasikan Tiny Face Detector berbasis CNN untuk pelokalan wajah multi-skala dengan jaringan saraf konvolusional untuk mengklasifikasikan tujuh emosi wajah, yaitu marah, jijik, takut, senang, sedih, terkejut, dan netral. Evaluasi eksperimen dilakukan menggunakan data video kelas dengan variasi kondisi pencahayaan, orientasi wajah, oklusi parsial, serta jumlah wajah yang berbeda dalam satu frame. Sistem menunjukkan kinerja real-time yang stabil dengan kecepatan pemrosesan antara 10–20 FPS, bergantung pada kepadatan wajah. Hasil pengujian menunjukkan kinerja yang lebih baik pada emosi ekspresif, sementara emosi dengan ciri halus lebih menantang untuk dikenali. Akurasi klasifikasi keseluruhan mencapai di atas 80% ketika hasil emosi diagregasi berdasarkan banyak wajah dan interval waktu. Hasil ini menunjukkan bahwa sistem yang diusulkan berpotensi digunakan untuk analisis objektif dinamika emosi di kelas serta mendukung pemantauan lingkungan pembelajaran berbasis kecerdasan buatan. Kata kunci: pengenalan emosi wajah; deteksi multi-wajah; Tiny Face Detector; jaringan saraf konvolusional; pemantauan kelas.

IMPLEMENTATION OF THE AHP METHOD TO DETERMINE PRIORITIES IN PUBLIC COMPLAINT HANDLING

Dewi Yuliansari, Intan, Elfianty, Lena, Ninosari, Devina
Abstract:   Abstract: The Ombudsman of the Republic of Indonesia is an institution tasked with supervising the administration of public services and handling community complaint reports related to allegations of maladministration.&#8230; on. The purpose of this research is to create a decision support system using the Analytic Hierarchy Process (AHP) method, which facilitates the determination of priority handling of community complaint reports at the Ombudsman of the Republic of Indonesia Bengkulu Representation. This decision support system is built on a web-based platform using PHP programming language with a MySQL database that can be accessed offline by the admin of the Ombudsman. With the existence of this priority recommendation, it is expected that work will become more effective and efficient, as resources can be focused on reports that most need attention. Based on the test data used, which consists of 12 Community Complaint Reports from July 2024, it was found that the priority handling recommendations for community complaint reports were derived from 3 reports with the highest final AHP values. The recommended priority handling reports are registration number 0021/LM/VII/2024/BKL with a final AHP value of 2.074, registration number 0020/LM/VII/2024/BKL with a final AHP value of 1.964, and registration number 0018/LM/VII/2024/BKL with a final AHP value of 1.866. Keywords: decision support system; priority recommendation; public complaint report; AHP Method (analytic hierarchy process method)