Abstract:This research focuses on five indicators that influence service quality at the Tihu Village Office in Teluk Ambon District, Ambon: Tangible, Reliability, Responsiveness, Assurance, and Empathy. The study aims to analyze…
the service quality specifically at the Tihu Village Office within Teluk Ambon Subdistrict, Ambon City. The total sample size for this study was 30 respondents, comprising 5 purposively sampled employees and 25 community respondents selected incidentally. This research adopts a quantitative approach. Data was collected using observation and questionnaires, with frequency tables used for analysis. Based on the analysis of questionnaire data across the five indicators (tangible, reliability, responsiveness, assurance, empathy), the findings indicate that the service quality at the Tihu Village Office in Teluk Ambon Subdistrict is deemed insufficient.
Abstract:The Family Planning program has long been known as an important intervention in efforts to reduce maternal and child mortality rates. This research aims to analyze the effectiveness of the Family Planning Program in reducing…
cing maternal and child mortality rates using the Systematic Literature Review (SLR) method. This research uses the SLR method by collecting and analyzing literature from various academic databases. Inclusion criteria included studies evaluating the impact of Family Planning programs on maternal and child mortality rates, published between 2019 and 2024. The literature selection process was carried out in two stages: initial screening and quality assessment using PRISMA guidelines. A total of 15 studies met the inclusion criteria and were analyzed in this study. The findings show that the Family Planning Program is effective in reducing maternal mortality through increasing access to reproductive health services, health education, and use of contraception. Apart from that, the Family Planning program is also effective in reducing child mortality by improving maternal health and preventing unwanted pregnancies. Challenges identified include limited access to health services in remote areas, cultural barriers, and lack of policy support. Family Planning programs have proven effective in reducing maternal and child mortality rates. To increase its effectiveness, it is necessary to increase accessibility, service quality, and adequate policy support. It is hoped that these recommendations will help in improving the implementation of Family Planning programs and maternal and child health policies in the future.
Abstract:Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan service excellence terhadap kepuasan pelanggan di Toko Pakaian Kevin MMTC. Dengan menggunakan metode penelitian kualitatif, penelitian ini mengeksplorasi…
lorasi pengalaman dan persepsi pelanggan mengenai kualitas produk dan layanan yang diberikan. Data dikumpulkan melalui wawancara mendalam dengan pelanggan serta observasi langsung di toko. Hasil penelitian menunjukkan bahwa baik kualitas produk maupun service excellence memiliki peran signifikan dalam meningkatkan kepuasan pelanggan.
Abstract:Tujuan dari penelitian ini adalah untuk menganalisis dampak dan pengaruh service excellence terhadap loyalitas dan kepuasan pelanggan. Pelayanan Prima (Service Excellence) yang berkualitas dapat menciptakan kepuasan dan…
dapat menciptakan Loyalitas pelanggan tanpa melalui kepuasan pelanggan. Konsep pelayanan prima dapat diterapkan pada berbagai organisasi, instansi, pemerintah, ataupun perusahaan bisnis.Indikator dari kepuasan adalah meliputi: (1) Kepuasan terhadap kinerja karyawan (2) Kepuasan fasilitas fisik (3) Kemudahan (4) Perasaan puas menggunakan jasa. Oliver (2007) mendifinisikan kepuasan sebagai tanggapan pelanggan, yaitu penilaian atas fitur-fitur suatu produk atau jasa, bahkan produk atau jasa itu sendiri, yang memberikan tingkat kesenangan dalam mengkonsumsi yang berhubungan dengan pemenuhan kebutuhan. Usaha untuk menjadikan pelanggan yang loyal tidak dapat dilakukan secara langsung, tetapi melalui beberapa tahapan, mulai dari mencari pelanggan yang potensial sampai memperoleh partners.
Abstract:The national prevalence of dermatitis in Indonesia based on Basic Health Research data by the Ministry of Health 2018 is 6.8% and tends to increase every year. Data from the Jambi Provincial Health Service, in 2021 dermatitis…
titis was ranked eighth with the most common disease with a percentage of 5.03%, while in 2022 it experienced an increase and was ranked sixth with a percentage of 5.96%. This study aims to determine the factors associated with symptoms of dermatitis in prisoners at the Class IIA Jambi Penitentiary in 2024. This research is a quantitative study using a cross sectional study design. The sampling technique used Proportionate Random Sampling on 1124 prisoners at the Class IIA Jambi Penitentiary by conducting interviews. Prisoners' knowledge was in the good category as much as 40.4% of respondents. Attitudes in the positive category were 37.2% of respondents. Prisoners with housing that meets the requirements are 21.3% of respondents. Bathing habits were in the good category as many as 53.2% of respondents. Clothing cleanliness was in the good category as many as 37.2% of respondents. Towel cleanliness was in the good category as many as 41.5% of respondents.
Abstract:This study investigates the relationship between teenage pregnancy and future maternal mental health by using qualitative methods and relying on literature review as the main data source. The background of this study is…
based on the importance of a deeper understanding of the impact of teenage pregnancy on maternal mental health, given the high prevalence of teenage pregnancy in Indonesia and its long-term negative impact. The purpose of this study is to investigate the factors that support or hinder the mental health of mothers who experience teenage pregnancy, and to present key findings from the relevant literature in this context. The research method used was a qualitative analysis of relevant literature studies found through systematic searches in academic databases and scientific journals. This approach allowed us to explore the findings of various studies and gain an in-depth understanding of the phenomenon under study. The main results of this study show that teenage pregnancy has a significant impact on the mother's future mental health, including an increased risk of depression, anxiety and postnatal stress. Factors such as social support, access to mental health services, and economic conditions play an important role in determining the mother's future mental health. The conclusion of this study is that efforts to improve future maternal mental health should be a priority in public policy and clinical practice. A holistic approach that takes into account the various factors that influence maternal mental health, as well as cross-sectoral cooperation, is needed to create a supportive environment for adolescent mothers to achieve optimal mental well-being.
Abstract:The purpose of the study was to determine the Quality of Service affecting Prepaid Electricity Customer Satisfaction in North Gunungsitoli District, Gunungsitoli City, to realize this goal, data collection techniques were…
e carried out by distributing questionnaires to respondents of prepaid electricity customers. This type of research is quantitative based on obtaining data in the form of numbers obtained by distributing questionnaires. From the results of the hypothesis test (t test) it was found that the accepted hypothesis was ha, where there was an influence of service quality on prepaid electricity customer satisfaction in North Gunungsitoli District, Gunungsitoli City, and from the results of the Determination coefficient test obtained a value of 71.1%. This can be interpreted that the satisfaction of Prepaid Electricity customers in North Gunungsitoli District, Gunungsitoli City is influenced by service quality by 71 percent. Based on the results of the T Variable X test of service quality, a calculated value = 7.515 was obtained with a signification level of 0.000. Using a signification limit of 0.05 we get a table t of 1.697. Which signifies that tcount > t table, which means Ho rejected Ha accepted.
Abstract:The research was carried out at Koffee Talk, which is located inside the Radja Hotel Semarang. The purpose of the study was to evaluate and explain the influence that the quality of service and marketing mix had on the level…
evel of satisfaction experienced by customers. Questions and answers are gathered via the use of questionnaires. Participants in the research totaled 96 individuals. It is anticipated that the findings of the study would be beneficial to both management and customers. Customer happiness is impacted by both the quality of the service and the marketing mix. The findings of the double regression analysis demonstrate the impact of independent factors on dependent variables, as well as the validity and rehabilitation tests, as well as the testing of hypotheses. It is clear that in order to achieve higher levels of customer satisfaction, a combination of marketing and service is required.
Abstract:The study aims to gain a better understanding of the role of Order Taker in improving the quality of Housekeeping services at the The Sunan Hotel. In addition, the study also tries to identify problems faced by staff and…
ways to address them. The research was designed using a descriptive qualitative approach. The theory used is the quality of service. The data obtained was collected through interviews, observations, and literary studies. The result of this research is that Order Taker helps improve the quality of Housekeeping services by receiving and processing guest requests in a timely and efficient manner. Handle guest complaints in a friendly and professional manner. Give me a polite and friendly service. Create a positive relationship with the guests. Using technology to be more efficient. Maintain the comfort and hygiene of the guest room. The obstacles faced are the Order Taker facing many challenges, including high work pressure, lack of technological support, incompatibility with Housekeeping staff, and lack of training and motivation. As for the strategy used to tackle this problem is to keep up with trends using technology, manage workloads, and improve communication. Team coordination, training, and incentives.
Abstract:This study investigates the dynamic marketing and communication strategies used by PT. Gojek Indonesia to strengthen its consumer base. As one of Southeast Asia's leading technology-based platforms, Gojek has rapidly expanded…
anded its services beyond ride-hailing to include food delivery, digital payments, and more. This research uses a qualitative approach, combining interviews, case studies, and industry analysis to dissect the multifaceted strategy implemented by Gojek. This study explores Gojek's proficient use of digital channels and social media to drive consumer engagement. By analyzing consumer behavior and preferences, the study explains how Gojek tailors its marketing messages to resonate with diverse target audiences. In addition, this study examines the role of strategic partnerships and collaborations in strengthening Gojek's market presence and attracting new consumers. Furthermore, the study explores the impact of innovative features and services introduced by Gojek, such as loyalty programs and seamless user interfaces, on customer acquisition and retention. The study identifies the critical role of data analytics in shaping personalized marketing campaigns that appeal to specific consumer segments. The findings from this study contribute to a broader understanding of effective marketing and communication strategies in technology-based service industries. The insights derived from Gojek's approach provide valuable lessons for businesses looking to navigate a competitive market and expand their consumer base through strategic marketing initiatives.